Webex Calling Multi-Tenant

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Webex Calling Multi-TenantAll--

Imagicle + Webex Calling: native integrations and gadgets.

Our Imagicle Attendant Console successfully passed Cisco’s technical review for Webex Calling, giving the integration official General Availability.

This makes us the only Cisco ecosystem partner to offer a flagship Cloud Attendant Console with Advanced Queueing and Auto Attendant services fully compatible with UCM, HCS, and Webex Calling, both multi-tenant and dedicated (former UCM Cloud).

The integration can even serve mixed scenarios, where both Webex Calling multi-tenant and dedicated are present. An exclusive Imagicle advantage!

Moreover, The Attendant Console allows you to see the telephony presence and rich presence status from Webex, as well as Jabber and Microsoft Teams, to know your colleagues’ reachability at a glance.

And there’s more! With Imagicle’s dedicated gadgets for Call Recording, Contact Manager, Digital Fax, and Call Analytics you’ll be able to empower your Webex experience to the fullest: record 100% of calls compliantly, find contacts within seconds, send faxes just like emails (but more safely!) and keep track of telephone usage across the company without learning anything new.

Full Webex Calling Integration

Integration with Webex Calling based on PSTN option.
Imagicle UC Cloud Suite
Local PSTN
Cloud PSTN
Attendant Console Pro/Ent
Local PSTN
Yes
Cloud PSTN
Yes
Adv. Queueing - Auto Attendant
Local PSTN
Yes
Cloud PSTN
Yes
Digital Fax
Local PSTN
Yes
Cloud PSTN
Yes
Contact Manager
Local PSTN
Yes
Cloud PSTN
Yes
Call Analytics
Local PSTN
Yes
(External calls only)
Cloud PSTN
No
(Waiting for Webex Calling API. For Local SBC PSTN available today for external calls only)
Call Recording
Local PSTN
Yes
(External calls only)
Cloud PSTN
No
(No API plans from Cisco yet. For Local SBC PSTN available today for external calls only)
Works with
Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

imagicle manager assistant

Manager 
Assistant

Call 
Recording

Voice 
Analytics

Contact 
Manager

Digital 
Fax

Call 
Analytics

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