Webex Calling Multi-Tenant

UCX Suite	Cloud	Hosted	On-Prem
Webex Calling Multi-Tenant	All	-	-

Imagicle + Webex Calling: native integrations and gadgets.

Our Imagicle Attendant Console successfully passed Cisco’s technical review for Webex Calling, giving the integration official General Availability.

This makes us the only Cisco ecosystem partner to offer a flagship Cloud Attendant Console with Advanced Queueing and Auto Attendant services fully compatible with UCM, HCS, and Webex Calling, both multi-tenant and dedicated (former UCM Cloud).

The integration can even serve mixed scenarios, where both Webex Calling multi-tenant and dedicated are present. An exclusive Imagicle advantage!

Moreover, The Attendant Console allows you to see the telephony presence and rich presence status from Webex, as well as Jabber and Microsoft Teams, to know your colleagues’ reachability at a glance.

And there’s more! With Imagicle’s dedicated gadgets for Call Recording, Contact Manager, Digital Fax, and Call Analytics you’ll be able to empower your Webex experience to the fullest: record 100% of calls compliantly, find contacts within seconds, send faxes just like emails (but more safely!) and keep track of telephone usage across the company without learning anything new.

Full Webex Calling Integration

Integration with Webex Calling based on PSTN option.

Imagicle UCX Cloud Suite

Local PSTN

Cloud PSTN

Attendant Console Pro/Ent

Local PSTN

Yes

Cloud PSTN

Yes

Adv. Queueing - Auto Attendant

Local PSTN

Yes

Cloud PSTN

Yes

Digital Fax

Local PSTN

Yes

Cloud PSTN

Yes

Contact Manager

Local PSTN

Yes

Cloud PSTN

Yes

Call Analytics

Local PSTN

Yes
(External calls only)

Cloud PSTN

No
(Waiting for Webex Calling API. For Local SBC PSTN available today for external calls only)

Call Recording

Local PSTN

Yes
(External calls only)

Cloud PSTN

No
(Working with Cisco to integrate with upcoming APIs – expected Q3/Q4 CY22. With local CUBE PSTN it is supported today for external calls only)

Works with

Attendant
Console

Advanced
Queueing

Auto
Attendant

Manager
Assistant

Call
Recording

Voice
Analytics

Contact
Manager

Digital
Fax