A five star experience for your hotel.

Integrate your preferred Cisco platform with your Hotel’s PMS and provide your staff and guests with a five star experience, from check-in to check-out.

All the services you need
for your Hotel.

From check-in to check-out.

Enable room IP phones, wake-up calls, guests' names, room status, call bills, lock/unlock phones, and much more. Imagicle Hotel Services takes care of everything.

Enhance your guests’ experience.

Give them the room telephone services they expect during their stay: welcome them by name with customized messages on the room phone, and more.

Boost your staff efficiency.

Optionally add Imagicle Attendant Console, Contact Manager, Digital Fax, and more to manage guests' needs with a smile.

100% compatible with Cisco.

Integrated with all the Cisco UC Platforms and compatible with any phone device, including analog ones.

Integrated with more than 100 PMS.

Complete integration with the leading PMS platforms based on FIAS, Mitel emulation, or UHLL protocol.

For hotels, chains, and cruise ships.

The ideal solution to provide the perfect experience for your guests and staff, no matter how many rooms you have!

From check-in to check-out.

Enable room IP phones, wake-up calls, guests' names, room status, call bills, lock/unlock phones, and much more. Imagicle Hotel Services takes care of everything.

Enhance your guests’ experience.

Give them the room telephone services they expect during their stay: welcome them by name with customized messages on the room phone, and more.

Boost your staff efficiency.

Optionally add Imagicle Attendant Console, Contact Manager, Digital Fax, and more to manage guests' needs with a smile.

100% compatible with Cisco.

Integrated with all the Cisco UC Platforms and compatible with any phone device, including analog ones.

Integrated with more than 100 PMS.

Complete integration with the leading PMS platforms based on FIAS, Mitel emulation, or UHLL protocol.

For hotels, chains, and cruise ships.

The ideal solution to provide the perfect experience for your guests and staff, no matter how many rooms you have!

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Integrated with the solutions you love.

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For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Hotel Services
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Yes, I want to try!

Details that make the difference.

Welcome your guests the right way.

You can manage all the telephone room standard functions directly from your PMS with a click. Your guests will be welcomed by a whole set of comforts: a personalized message on the phone display (unlocked and ready to make calls), an instant notification for voicemail, wake-up calls, do not disturb status (DND) that can be set from the room phone, and much more!

Only the best for your staff.

Your staff can take advantage of a variety of additional services, including Imagicle Customer Service to streamline incoming calls management, Contact Manager to centralize multiple directories and always know who's calling thanks to the Caller ID, or Imagicle Digital Fax, to virtualize 100% of the fax service, reduce costs and increase performance.

Need to move your guest to another room?

No problem! If any of your guests need to change room, you can move their voicemail messages, customized greetings on the phone display, and assign the wake-up calls to the new room, with a simple click. You won't even notice the difference.

Your guests’ check-out has never been easier.

All the room phone functions, call history, and voice mail can be reset in a snap. All call data is automatically displayed on the PMS to provide the guest with accurate bill reports, all voice mails are deleted, and the guest’s name on the phone display turns into “Vacant”.

Check the room status.

Housekeeping can set many different statuses from the room’s phone by simply entering a pin. After cleaning up the room, they can easily change the status from dirty to clean and you’ll know when the room is ready for the next guest in real-time from your PMS.

The perfect solution to integrate your PMS with Cisco Platforms.

Offering the best experience to your guests is a must. That's why Imagicle Hotel Services provides all the hotel services you need, plus a complete integration with more than 100 PMS, such as Oracle Hospitality OPERA Property Management, Galaxy Lightspeed, Protel, Infor/Amadeus, Brilliant, SilverByte, Roomaster, Agilysys, INNkeeper, Booking Center, Hyatt Vacation Ownership.
See all
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Hotel Services.
Request a demo

Get the most out of it.

Imagicle Hotel Services is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Digital Fax

Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Digital Fax

Contact Manager

Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.
Discover ImagicleCare

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Hotel Services Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Hotel Services compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.6- 9.x- 10.x- 11.x- 12.x-14.xCisco Compatible
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOWebex Calling Multi-TenantLimited features available. Please contact Imagicle for more details.

What endpoints is Hotel Services compatible with?

ProductProducerPhoneCertificationsNotes
Imagicle Hotel ServicesANYAny type of phone supported- included analog and SIP phones

What PMS and SPMS does Hotel Services support?

PMS Name supported by Imagicle Hotel ServicesProtocolRequirements
Agilysys LMSMITEL
Broadsoft JazzMITEL
CentigramMITEL
Choice AdvantageMITEL
CMSMITEL
Comfort SuitesMITEL
DuVoice AdvancedMITEL
DuVoice IVMPMITEL
EncoreMITEL
EpitomeMITEL
Galaxy LightSpeedMITEL
Hilton OnQMITEL
Hilton OnQ (System 21)MITEL
HISMITEL
HOTELCUBEMITEL
HMSMITEL
HSS PromusMITEL
InnovationsMITEL
InnsistMITEL
InnSoft CheckinMITEL
LanmarkMITEL
LexingtonMITEL
LodgistixMITEL
Marriott FosseMITEL
Marriott Full Service (FS)MITEL
Megasys/FoxwoodsMITEL
NovaMITEL
Resort Data ProcessingMITEL
RichieMITEL
Room MasterMITEL
SIHOTMITEL
SoftbrandsMITEL
TimesharewareMITEL
VictorianMITEL
Visual MatrixMITEL
WebRezProMITEL
ZeusMITEL
Agilysys VisualOneUHLLComtrol Lodging Link
ATRIUMUHLLComtrol Lodging Link
AutoClerkUHLLComtrol Lodging Link
Booking CenterUHLLComtrol Lodging Link
CeniumUHLLComtrol Lodging Link
cHar Desarrollo de Sistemas - utile PMSlinkUHLLComtrol Lodging Link
Club IntrawestUHLLComtrol Lodging Link
Consolidated ResortsUHLLComtrol Lodging Link
Docomo Intertouch - EWS ServerUHLLComtrol Lodging Link
Eurofluxo (billing only)UHLLComtrol Lodging Link
Execu/Tech SystemsUHLLComtrol Lodging Link
GuestlineUHLLComtrol Lodging Link
Hotel Software SystemsUHLLComtrol Lodging Link
HotelogixUHLLComtrol Lodging Link
HSS Front Clerk 2000UHLLComtrol Lodging Link
Hyatt Vacation OwnershipUHLLComtrol Lodging Link
iHotelligenceUHLLComtrol Lodging Link
INNfinityUHLLComtrol Lodging Link
INNkeeperUHLLComtrol Lodging Link
innRoadUHLLComtrol Lodging Link
InnSpire Intelligent HotelsUHLLComtrol Lodging Link
Instant SoftwareUHLLComtrol Lodging Link
IntelityUHLLComtrol Lodging Link
IQwareUHLLComtrol Lodging Link
iRiS Software System ltdUHLLComtrol Lodging Link
KEYPRUHLLComtrol Lodging Link
Knowcross LimitedUHLLComtrol Lodging Link
LG Electronics Inc.UHLLComtrol Lodging Link
LogiSoftUHLLComtrol Lodging Link
MAESTROUHLLComtrol Lodging Link
MAiSUHLLComtrol Lodging Link
Mingus HotelloUHLLComtrol Lodging Link
MSI-Multi-System Inc (Former REMco)UHLLComtrol Lodging Link
MyHMSUHLLComtrol Lodging Link
Nonius SoftwareUHLLComtrol Lodging Link
NOVEXSYSUHLLComtrol Lodging Link
ONETECHUHLLComtrol Lodging Link
PAR Springer-Miller ATRIOUHLLComtrol Lodging Link
Precision Dynamics CorporationUHLLComtrol Lodging Link
ProteusUHLLComtrol Lodging Link
ResortSuiteUHLLComtrol Lodging Link
RezStreamUHLLComtrol Lodging Link
RMSUHLLComtrol Lodging Link
RoomcheckingUHLLComtrol Lodging Link
RSI RoomKeyUHLLComtrol Lodging Link
Sabre SynXisUHLLComtrol Lodging Link
SafemarkUHLLComtrol Lodging Link
Skyware SystemsUHLLComtrol Lodging Link
SPI-System Product Intl - SPI WinUHLLComtrol Lodging Link
StayNTouch RoverUHLLComtrol Lodging Link
Synergex RCCUHLLComtrol Lodging Link
Systems Associates IncUHLLComtrol Lodging Link
VirtualHotel (former Cardola)UHLLComtrol Lodging Link
V-Link Hospitality Technologies - SiteLogix SendUHLLComtrol Lodging Link
V-Link Hospitality Technologies - SiteLogix ReceiveUHLLComtrol Lodging Link
Wyndham Vacation OwnershipUHLLComtrol Lodging Link
BrilliantFIAS
ConceptsFIAS
Infor/AmadeusFIAS
iTessoFIAS
NewHotelFIAS
Oracle Hospitality OPERA Property ManagementFIASFIAS_BUE p.n. 5001-345
ProtelFIAS
SilverByteFIAS
Visual Hotel Program (VHP) - SindataFIAS
Oracle Hospitality Cruise SPMProprietary
Check what requirements you need to satisfy to deploy in production or test in your lab.
Requirements
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Hotel Services.
Request a demo
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.
Discover ImagicleCare

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Why hotels choose Cisco and Imagicle for their telephone services.
    Find out how to integrate the PMS with Cisco and add missing services to the hotel of your customers.
  • EN Thu. 7 Jul 11:00 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
  • EN Tue. 5 Jul 11:30 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Voice Analytics. Enriched with brand-new widgets and alarms.
    New alarms to be notified via email when a specific word is spoken and powerful widget to monitor agents' performances.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Why hotels choose Cisco and Imagicle for their telephone services.
    Find out how to integrate the PMS with Cisco and add missing services to the hotel of your customers.
  • EN Thu. 7 Jul 11:00 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
  • EN Tue. 5 Jul 11:30 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Voice Analytics. Enriched with brand-new widgets and alarms.
    New alarms to be notified via email when a specific word is spoken and powerful widget to monitor agents' performances.
    • See all webinars

    We love answering your questions.

    Yes. With a single deployment, especially if you choose the Cloud, Imagicle Hotel Service can handle multiple properties, even with overlapping dialing plans. It can also handle complex environments with a centralized instance.

    Of course! Hotel Services can be integrated with our Digital Fax, Attendant Console, and Contact Manager solutions to ensure streamlined and precise call management.

    Yes, the integration with the PMS will allow you to synchronize the up to date guest list with the Attendant Console directory, if installed, thus allowing operators to greet guests by their names.

    Yes. Like our other apps, it supports a great variety of phones, even analog ones. Visit our integrations section to know more.

    Licensing is based on the number of rooms. If a room has 3 phones with the same internal number, you will have one license only.

    Get the most out of it.

    Imagicle Hotel Services is often used in combination with these solutions.
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Digital Fax

    Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.

    Learn More

    Contact Manager

    Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Digital Fax

    Contact Manager

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote