Hotel Services: Integrate Telephone Hotel Communications & PMS Software Solution

A five star experience for your hotel.

Integrate your preferred Cisco platform with your Hotel’s PMS and provide your staff and guests with a five star experience, from check-in to check-out.

Start your free trial

All the services you need
for your Hotel.

From check-in to check-out.

Enable room IP phones, wake-up calls, guests' names, room status, call bills, lock/unlock phones, and much more. Imagicle Hotel Services takes care of everything.

Enhance your guests’ experience.

Give them the room telephone services they expect during their stay: welcome them by name with customized messages on the room phone, and more.

Boost your staff efficiency.

Optionally add Imagicle Attendant Console, Contact Manager, Digital Fax, and more to manage guests' needs with a smile.

100% compatible with Cisco.

Integrated with all the Cisco UC Platforms and compatible with any phone device, including analog ones.

Integrated with more than 100 PMS.

Complete integration with the leading PMS platforms based on FIAS, Mitel emulation, or UHLL protocol.

For hotels, chains, and cruise ships.

The ideal solution to provide the perfect experience for your guests and staff, no matter how many rooms you have!

From check-in to check-out.

Enable room IP phones, wake-up calls, guests' names, room status, call bills, lock/unlock phones, and much more. Imagicle Hotel Services takes care of everything.

Enhance your guests’ experience.

Give them the room telephone services they expect during their stay: welcome them by name with customized messages on the room phone, and more.

Boost your staff efficiency.

Optionally add Imagicle Attendant Console, Contact Manager, Digital Fax, and more to manage guests' needs with a smile.

100% compatible with Cisco.

Integrated with all the Cisco UC Platforms and compatible with any phone device, including analog ones.

Integrated with more than 100 PMS.

Complete integration with the leading PMS platforms based on FIAS, Mitel emulation, or UHLL protocol.

For hotels, chains, and cruise ships.

The ideal solution to provide the perfect experience for your guests and staff, no matter how many rooms you have!

Get the quick-start brochure

Integrated with the solutions you love.

Discover More

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.

Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.

Cloud Hosted

Try Hotel Services

We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Yes, I want to try!

Details that make the difference.

Welcome your guests the right way.

You can manage all the telephone room standard functions directly from your PMS with a click. Your guests will be welcomed by a whole set of comforts: a personalized message on the phone display (unlocked and ready to make calls), an instant notification for voicemail, wake-up calls, do not disturb status (DND) that can be set from the room phone, and much more!

Only the best for your staff.

Your staff can take advantage of a variety of additional services, including Imagicle Customer Service to streamline incoming calls management, Contact Manager to centralize multiple directories and always know who's calling thanks to the Caller ID, or Imagicle Digital Fax, to virtualize 100% of the fax service, reduce costs and increase performance.

Need to move your guest to another room?

No problem! If any of your guests need to change room, you can move their voicemail messages, customized greetings on the phone display, and assign the wake-up calls to the new room, with a simple click. You won't even notice the difference.

Your guests’ check-out has never been easier.

All the room phone functions, call history, and voice mail can be reset in a snap. All call data is automatically displayed on the PMS to provide the guest with accurate bill reports, all voice mails are deleted, and the guest’s name on the phone display turns into “Vacant”.

Check the room status.

Housekeeping can set many different statuses from the room’s phone by simply entering a pin. After cleaning up the room, they can easily change the status from dirty to clean and you’ll know when the room is ready for the next guest in real-time from your PMS.

The perfect solution to integrate your PMS with Cisco Platforms.

Offering the best experience to your guests is a must. That's why Imagicle Hotel Services provides all the hotel services you need, plus a complete integration with more than 100 PMS, such as Oracle Hospitality OPERA Property Management, Galaxy Lightspeed, Protel, Infor/Amadeus, Brilliant, SilverByte, Roomaster, Agilysys, INNkeeper, Booking Center, Hyatt Vacation Ownership.

Shall we arrange a demo?

We'll guide you through the benefits of Imagicle Hotel Services.

Request a demo

Get the most out of it.

Imagicle Hotel Services is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Digital Fax

Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Attendant Console

Digital Fax

Contact Manager

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.

Discover the Advanced Services

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Discover ImagicleCare

Resources.

Brochure Brochure

Imagicle Hotel Services Product Brochure.

Download

Customer success Customer success

OBEROI + Imagicle: unforgettable guest experience.

Discover how Oberoi offers its guests a high-level service and how it improved staff operating efficiency with Imagicle.

Download

Brochure Blog

Imagicle applications for your Webex Calling.

Download the brochure and improve your Webex Calling experience.

All resources

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote

Compatible calling platforms.

What calling platforms is Hotel Services compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

Producer	System	Release	Certifications	Notes
CISCO	HCS	8.6- 9.x- 10.x- 11.x-12.x-14.x	Cisco Compatible
CISCO	Unified Communications Manager (Included Webex Calling Dedicated)	8.6- 9.x- 10.x- 11.x- 12.x-14.x	Cisco Compatible
CISCO	Unified Communications Manager Business Edition 6000	8.6- 9.x- 10.x- 11.x-12.x-14.x	Cisco Compatible
CISCO	Unified Communications Manager Business Edition 7000	8.6- 9.x- 10.x- 11.x-12.x-14.x	Cisco Compatible
CISCO	Webex Calling Multi-Tenant			Limited features available. Please contact Imagicle for more details.

Compatible endpoints

What endpoints is Hotel Services compatible with?

Product	Producer	Phone	Certifications	Notes
Imagicle Hotel Services	ANY	Any type of phone supported- included analog and SIP phones

Supported PMS and SPMS

What PMS and SPMS does Hotel Services support?

PMS Name supported by Imagicle Hotel Services	Protocol	Requirements
Agilysys LMS	MITEL
Broadsoft Jazz	MITEL
Centigram	MITEL
Choice Advantage	MITEL
CMS	MITEL
Comfort Suites	MITEL
DuVoice Advanced	MITEL
DuVoice IVMP	MITEL
Encore	MITEL
Epitome	MITEL
Galaxy LightSpeed	MITEL
Hilton OnQ	MITEL
Hilton OnQ (System 21)	MITEL
HIS	MITEL
HOTELCUBE	MITEL
HMS	MITEL
HSS Promus	MITEL
Innovations	MITEL
Innsist	MITEL
InnSoft Checkin	MITEL
Lanmark	MITEL
Lexington	MITEL
Lodgistix	MITEL
Marriott Fosse	MITEL
Marriott Full Service (FS)	MITEL
Megasys/Foxwoods	MITEL
Nova	MITEL
Resort Data Processing	MITEL
Richie	MITEL
Room Master	MITEL
SIHOT	MITEL
Softbrands	MITEL
Timeshareware	MITEL
Victorian	MITEL
Visual Matrix	MITEL
WebRezPro	MITEL
Zeus	MITEL
Agilysys VisualOne	UHLL	Comtrol Lodging Link
ATRIUM	UHLL	Comtrol Lodging Link
AutoClerk	UHLL	Comtrol Lodging Link
Booking Center	UHLL	Comtrol Lodging Link
Cenium	UHLL	Comtrol Lodging Link
cHar Desarrollo de Sistemas - utile PMSlink	UHLL	Comtrol Lodging Link
Club Intrawest	UHLL	Comtrol Lodging Link
Consolidated Resorts	UHLL	Comtrol Lodging Link
Docomo Intertouch - EWS Server	UHLL	Comtrol Lodging Link
Eurofluxo (billing only)	UHLL	Comtrol Lodging Link
Execu/Tech Systems	UHLL	Comtrol Lodging Link
Guestline	UHLL	Comtrol Lodging Link
Hotel Software Systems	UHLL	Comtrol Lodging Link
Hotelogix	UHLL	Comtrol Lodging Link
HSS Front Clerk 2000	UHLL	Comtrol Lodging Link
Hyatt Vacation Ownership	UHLL	Comtrol Lodging Link
iHotelligence	UHLL	Comtrol Lodging Link
INNfinity	UHLL	Comtrol Lodging Link
INNkeeper	UHLL	Comtrol Lodging Link
innRoad	UHLL	Comtrol Lodging Link
InnSpire Intelligent Hotels	UHLL	Comtrol Lodging Link
Instant Software	UHLL	Comtrol Lodging Link
Intelity	UHLL	Comtrol Lodging Link
IQware	UHLL	Comtrol Lodging Link
iRiS Software System ltd	UHLL	Comtrol Lodging Link
KEYPR	UHLL	Comtrol Lodging Link
Knowcross Limited	UHLL	Comtrol Lodging Link
LG Electronics	Inc.	UHLL	Comtrol Lodging Link
LogiSoft	UHLL	Comtrol Lodging Link
MAESTRO	UHLL	Comtrol Lodging Link
MAiS	UHLL	Comtrol Lodging Link
Mingus Hotello	UHLL	Comtrol Lodging Link
MSI-Multi-System Inc (Former REMco)	UHLL	Comtrol Lodging Link
MyHMS	UHLL	Comtrol Lodging Link
Nonius Software	UHLL	Comtrol Lodging Link
NOVEXSYS	UHLL	Comtrol Lodging Link
ONETECH	UHLL	Comtrol Lodging Link
PAR Springer-Miller ATRIO	UHLL	Comtrol Lodging Link
Precision Dynamics Corporation	UHLL	Comtrol Lodging Link
Proteus	UHLL	Comtrol Lodging Link
ResortSuite	UHLL	Comtrol Lodging Link
RezStream	UHLL	Comtrol Lodging Link
RMS	UHLL	Comtrol Lodging Link
Roomchecking	UHLL	Comtrol Lodging Link
RSI RoomKey	UHLL	Comtrol Lodging Link
Sabre SynXis	UHLL	Comtrol Lodging Link
Safemark	UHLL	Comtrol Lodging Link
Skyware Systems	UHLL	Comtrol Lodging Link
SPI-System Product Intl - SPI Win	UHLL	Comtrol Lodging Link
StayNTouch Rover	UHLL	Comtrol Lodging Link
Synergex RCC	UHLL	Comtrol Lodging Link
Systems Associates	Inc	UHLL	Comtrol Lodging Link
VirtualHotel (former Cardola)	UHLL	Comtrol Lodging Link
V-Link Hospitality Technologies - SiteLogix Send	UHLL	Comtrol Lodging Link
V-Link Hospitality Technologies - SiteLogix Receive	UHLL	Comtrol Lodging Link
Wyndham Vacation Ownership	UHLL	Comtrol Lodging Link
Brilliant	FIAS
Concepts	FIAS
Infor/Amadeus	FIAS
iTesso	FIAS
NewHotel	FIAS
Oracle Hospitality OPERA Property Management	FIAS	FIAS_BUE	p.n. 5001-345
Protel	FIAS
SilverByte	FIAS
Visual Hotel Program (VHP) - Sindata	FIAS
Oracle Hospitality Cruise SPM	Proprietary

Shall we arrange a demo?

We'll guide you through the benefits of Imagicle Hotel Services.

Request a demo

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.

Discover the Advanced Services

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Discover ImagicleCare

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote

From the Imagicle Beat blog.

Products Blog

Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.

As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.

Products Blog

Voice Analytics. Enriched with brand-new widgets and alarms.

Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!

Products Blog

Imagicle apps. Bringing value to your Webex Calling.

Discover how Imagicle + Webex improve and streamline the experience of all users.

Discover the blog

Dedicated webinars.

EN Watch

WEBINAR - Sales Lab

45’

Why hotels choose Cisco and Imagicle for their telephone services.

Find out how to integrate the PMS with Cisco and add missing services to the hotel of your customers.
EN Watch

WEBINAR - Sales Lab

45’

Make your Webex Calling offer stand out with Imagicle

Discover how to add value to Webex Calling with the Imagicle UCX Cloud Suite, generate more revenues and boost your sales.
EN Watch

WEBINAR - How to Lab

45’

Imagicle Conversational AI. Your new superpower.

Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.

Watch

WEBINAR - Sales Lab

45’

Why hotels choose Cisco and Imagicle for their telephone services.

Find out how to integrate the PMS with Cisco and add missing services to the hotel of your customers.

Watch

WEBINAR - Sales Lab

45’

Make your Webex Calling offer stand out with Imagicle

Discover how to add value to Webex Calling with the Imagicle UCX Cloud Suite, generate more revenues and boost your sales.

Watch

WEBINAR - How to Lab

45’

Imagicle Conversational AI. Your new superpower.

Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.

See all webinars

Let's find out more!

Brochure Brochure

Imagicle Hotel Services Product Brochure.

Download

Brochure Blog

Turn your hybrid work into a happy place with Imagicle UCX Cloud Suite.

Discover our Cloud proposition and why it’s a keypoint in building the ideal hybrid work environment for your business.

Download

Brochure Blog

The future, today. Imagicle Conversational AI.

Learn about market trends and changes and how Conversational AI helps your business with some practical use cases.

We love answering your questions.

Can Imagicle Hotel Services serve multi property environments?

Yes. With a single deployment, especially if you choose the Cloud, Imagicle Hotel Service can handle multiple properties, even with overlapping dialing plans. It can also handle complex environments with a centralized instance.

Can I integrate Hotel Services with other Imagicle solutions to help my staff?

Of course! Hotel Services can be integrated with our Digital Fax, Attendant Console, and Contact Manager solutions to ensure streamlined and precise call management.

Can I access the hotel guest list from my Attendant Console, if installed?

Yes, the integration with the PMS will allow you to synchronize the up to date guest list with the Attendant Console directory, if installed, thus allowing operators to greet guests by their names.

Does Imagicle Hotel Services support Cisco’s and other third-party phones?

Yes. Like our other apps, it supports a great variety of phones, even analog ones. Visit our integrations section to know more.

Is Imagicle Hotel Services's licensing based on the number of rooms or on the number of internal extentions?

Licensing is based on the number of rooms. If a room has 3 phones with the same internal number, you will have one license only.

Get the most out of it.

Imagicle Hotel Services is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Digital Fax

Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote

Hotel Services

Integrate your preferred Cisco platform with your Hotel’s PMS and provide your staff and guests with a five star experience, from check-in to check-out.

All the services you need for your Hotel.

From check-in to check-out.

Enhance your guests’ experience.

Boost your staff efficiency.

100% compatible with Cisco.

Integrated with more than 100 PMS.

For hotels, chains, and cruise ships.

From check-in to check-out.

Enhance your guests’ experience.

Boost your staff efficiency.

100% compatible with Cisco.

Integrated with more than 100 PMS.

For hotels, chains, and cruise ships.

Integrated with the solutions you love.

For Enterprises

For Service Providers

Details that make the difference.

Welcome your guests the right way.

Only the best for your staff.

Need to move your guest to another room?

Your guests’ check-out has never been easier.

Check the room status.

The perfect solution to integrate your PMS with Cisco Platforms.

Get the most out of it.

Attendant Console

Digital Fax

Contact Manager

Advanced Services

ImagicleCare

Resources.

Book your free demo.

It's your turn! Give it a try!

Do you want a quote?

Hotel Services Tech Specs.

Advanced Services

ImagicleCare

Book your free demo.

It's your turn! Give it a try!

Do you want a quote?

From the Imagicle Beat blog.

Dedicated webinars.

Let's find out more!

We love answering your questions.

Get the most out of it.

Attendant Console

Digital Fax

Contact Manager

Book your free demo.

It's your turn! Give it a try!

Do you want a quote?

All the services you need
for your Hotel.