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AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Call Analytics
All the metrics you need for call tracking.
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions.
Your best friend for tracking and reporting your call traffic.
Get valuable insights on all your calls.
A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.
A report for every need.
More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.
Check your call traffic anytime.
Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.
Flexible according to your needs.
Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.
Analyze device usage and adoption.
Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.
Compliant with GDPR.
Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.
Get valuable insights on all your calls.
A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.
A report for every need.
More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.
Check your call traffic anytime.
Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.
Flexible according to your needs.
Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.
Analyze device usage and adoption.
Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.
Compliant with GDPR.
Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.
Integrated with the solutions you love.
Call Analytics for Cisco Jabber
Call Analytics for Cisco Webex
Try Call Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
A full set of reports for every need.
Call monitoring, cost centers, departments, model and device adoption, and more: every report is customizable with templates and filters and exportable to pdf or Excel. Plus, you can receive scheduled reports directly in your email. Fully compliant with GDPR.
Allocate budgets and lock your phones.
Assign budgets to users, groups, departments, or cost centers and block phones when the budget is reached and/or at a specific event to prevent unauthorized usage. For example, to make sure no one makes calls outside office hours, you can automatically schedule to lock all phones in the evening and unlock them in the morning. You can also set a dedicated alarm to be notified about it.
Integrated with Webex, Jabber and MS Teams.
A unified experience within your everyday tools: Call Analytics, Phone Lock, and Budget Control gadgets are available on Webex and Jabber (desktop and mobile). For Microsoft Teams, you can get Call Analytics and Budget Control. Your call list and a dashboard are available at a glance for total control of calls and telephone expenses.
Monitor device usage and adoption patterns.
Thanks to Device Model Adoption reports you’ll be able to monitor call flows, understand how your device usage changes over time both for physical and virtual phones, and improve your device model adoption. Get all the KPIs you need to make data-driven decisions and optimize telephone resources.
Need to detect phone abuses and frauds?
We got you covered! Set alarms to be notified via email about every undesired event such as calls outside working hours, calls to specific numbers, most expensive extensions, missed calls, and international calls. You’ll always have everything under control and be able to uncover abuses and telephone frauds.
Improve your Cisco Hunt Group performances.
With HG reports you can monitor Cisco hunt groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration. Plus, you can drill into daily trends and improve the quality of customer service with reports on busiest hours.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.
Get the most out of it.
Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Resources.
-
Products Blog
Microsoft Teams Call Reporting: Why It Matters
Microsoft Teams Call Reporting: Why It MattersMicrosoft Teams call reporting can be hard to read. Learn how to make it just... simple. -
Download
Brochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era. -
Download
Brochure Blog
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call HandlingIntuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
Products Blog
Microsoft Teams Call Reporting: Why It Matters
Microsoft Teams Call Reporting: Why It Matters
Microsoft Teams call reporting can be hard to read. Learn how to make it just... simple.
Download
Brochure Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Microsoft Teams: from calling platform
to a 360-degree tool to handle your
communications in the new digital era.Download
Brochure Blog
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Call Analytics Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Call Analytics compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Avaya-Nortel | BCM 50- 450 | |||
| Avaya-Nortel | Communication Manager - Aura | 4.x- 5.x-6.x-7.x-8.x | Avaya approved | |
| Avaya-Nortel | CS1000 | |||
| Avaya-Nortel | IP Office | 4.x- 5.x- 6.x- 7.x- 8.x- 9.x-10.x-11.x | ||
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.x-15.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x-15.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x-15.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x | ||
| CISCO | Webex Calling Multi-Tenant | Requires a local GW/SBC to collect CDRs. Native integration with Webex Calling MT Cloud expected by Summer 2022 release | ||
| Microsoft | Skype for Business Server 2015/2019 | Native integration | ||
| Microsoft | Microsoft Teams | Local SBC (Direct Routing) is required to collect CDRs. Native integration with MS-Teams Cloud is expected by Summer 2022 release. |
Compatible endpoints
What endpoints is Call Analytics compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Phone Lock | CISCO | Any 3rd party SIP phones or analog phone sets | Using CURRI (ECC) technology. No visual indication of locking status. Audio prompt can be delivered instead. | |
| Phone Lock | CISCO | 6900 series | ||
| Phone Lock | CISCO | 7800 series | ||
| Phone Lock | CISCO | 7911 - 7912 (SCPP) - 7940 - 7960 | ||
| Phone Lock | CISCO | 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7971 - 7975 - 7985 | ||
| Phone Lock | CISCO | 8811- 8841 - 8851 - 8861 - 8845 - 8865 | ||
| Phone Lock | CISCO | 8941 - 8945- 8961 | ||
| Phone Lock | CISCO | 9951 - 9971 | ||
| Phone Lock | CISCO | IP Communicator | ||
| Phone Lock | CISCO | Webex Desktop and Jabber Desktop/Mobile Clients | Lock control and lock status available through Imagicle Phone Lock Gadget |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
-
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-TenantDiscover the brand new Call Analytics for Webex Calling Multi-Tenant. -
Products Blog
Microsoft Teams Call Reporting: Why It Matters
Microsoft Teams Call Reporting: Why It MattersMicrosoft Teams call reporting can be hard to read. Learn how to make it just... simple. -
Products Blog
Contact Center for Microsoft Teams: Do You Need to Build One?
Contact Center for Microsoft Teams: Do You Need to Build One?Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
Products Blog
Microsoft Teams Call Reporting: Why It Matters
Microsoft Teams Call Reporting: Why It Matters
Microsoft Teams call reporting can be hard to read. Learn how to make it just... simple.
Products Blog
Contact Center for Microsoft Teams: Do You Need to Build One?
Contact Center for Microsoft Teams: Do You Need to Build One?
Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.Dedicated webinars.
-
ENWatch
WEBINAR - Release45’Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions.
-
ENWatch
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
-
ENWatch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
EN
Watch
Watch
WEBINAR - Release
45’
Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)
Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions.
EN
Watch
Watch
WEBINAR - Release
45’
AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing the brand new Call Recording Interface. (EMEAR)
Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
Let's find out more!
-
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact CentersYour basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help. -
Download
Brochure Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era. -
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Your basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
Download
Brochure Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Microsoft Teams: from calling platform
to a 360-degree tool to handle your
communications in the new digital era.Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.We love answering your questions.
Can I retrieve the data from one or more specific phone calls?
Yes. Call Analytics allows you enable filters to obtain all the details you need for specific calls, accessible through role-based access. It’s also possible to create specific notifications or alarms upon specific events or analyze trends through aggregated views.
Can I use Imagicle Call Analytics to analyze the quality of the calling queues of my Customer Service?
Of course! You can combine different reports to obtain information about the quality of your service. And if you integrate Call Analytics with Advanced Queueing, your reports will have even more insights.
Can I receive Call Analytics reports by email?
Yes, you can schedule reports to be sent to your email with preset filters any time you like.
Can I customize my own tariffs?
Yes, with a special, easy-to-use built-in tool.
Can I manage different prepaid amounts for employees?
Yes! If you choose Call Analytics Enterprise, you can leverage the Budget Control and Phone Lock features to stay on top of your budget and lock phones upon budget reach.
Get the most out of it.
Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial