All the metrics you need for call tracking.

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions.

Your best friend for tracking and reporting your call traffic.

Get valuable insights on all your calls.

A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.

A report for every need.

More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.

Check your call traffic anytime.

Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.

Flexible according to your needs.

Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.

Analyze device usage and adoption.

Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.

Compliant with GDPR.

Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Call Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

A full set of reports for every need.

Call monitoring, cost centers, departments, model and device adoption, and more analysis and trend reports. Every report is customizable with templates and filters and exportable to pdf or Excel. Plus, you can receive scheduled reports directly in your email and never lose any piece of info. Fully compliant with GDPR.

Allocate budgets and lock your phones.

Assign budgets to users, groups, departments, or cost centers and block phones when the budget is reached and/or automatically at a specific event to prevent unauthorized usage. For example, to make sure no one makes calls outside office hours, you can automatically schedule to lock all phones in the evening and unlock them in the morning. You can also set a dedicated alarm to be notified about it.

Integrated with Webex, Jabber and MS Teams.

A unified experience within your everyday tools thanks to the Imagicle Gadgets. Call Analytics, Phone Lock, and Budget Control gadgets are available on Webex and Jabber (desktop and mobile). For Microsoft Teams, you can get Call Analytics and Budget Control gadgets. Your call list and a dashboard with useful data are available at a glance for total control of calls and telephone expenses directly in your unified collaboration.

Monitor device usage and adoption patterns.

Thanks to Device Model Adoption reports you’ll be able to monitor call flows, understand how your device usage changes over time both for physical and virtual phones, and improve your device model adoption. Get all the KPIs you need to make data-driven decisions and optimize telephone resources.

Need to detect phone abuses and frauds?

We got you covered! Set alarms to be notified via email about every undesired event such as calls outside working hours, calls to specific numbers, most expensive extensions, missed calls, and international calls. You’ll always have everything under control and be able to uncover abuses and telephone frauds.

Improve your Cisco Hunt Group performances.

With HG reports you can monitor Cisco hunt groups and agents' performances with many KPIs and check the number of handled, missed and answered calls, average waiting time and duration, and total duration. Plus, you can drill into daily trends and improve the quality of customer service with reports on busiest hours.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.

Get the most out of it.

Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Call Analytics Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Call Analytics compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
3COMNBX- VCX
Alcatel - Lucent4400
Alcatel - LucentOmniPCX Enterprise7.x- 8.x- 9.x- 10.x
Alcatel - LucentOmniPCX Office Connect2.x- 3.x- 4.x
Alcatel - LucentOmniPCX Office5.x- 6.x- 7.x- 8.x- 9.x- 10.x
Avaya-NortelBCM 50- 450
Avaya-NortelCommunication Manager - Aura4.x- 5.x-6.x-7.x-8.xAvaya approved
Avaya-NortelCS1000
Avaya-NortelIP Office4.x- 5.x- 6.x- 7.x- 8.x- 9.x-10.x-11.x
DigiumAsterisk
Mitel-Aastra-Ericsson5000
Mitel-Aastra-EricssonAscotel
Mitel-Aastra-EricssonBP 250- 50
Mitel-Aastra-EricssonMX-ONE Telephony Server
Mitel-Aastra-EricssonMX-ONE Telephony Switch (MD110)
Mitel-Aastra-EricssonNexpan
Mitel-Aastra-EricssonMiVoice Business 3300
NEC-PhilipsSL1000- SV8100- SV8300- SV8500
NetresultsKalliope PBXMini- Lite- V3Rvendor specific connector is needed to download CDR
PanasonicNCPPanasonic Referred
PanasonicTDEPanasonic Referred
PromelitiPECS Lik (50- 100- 300- 600- 1200)5.5DfPromelit CertifiedSerial/LAN/IP Buffer WARNING: the app isn't compatible with versions that are newer than those shown
PromelitiPECS MG (100- 300)A.7CaPromelit CertifiedSerial/LAN/IP Buffer WARNING: the app isn't compatible with versions that are newer than those shown
PromelitiPECS Micro5.5DfPromelit CertifiedLAN WARNING: the app isn't compatible with versions that are newer than those shown
SamsungBCS
SamsungOfficeServDCS- 500- 7.xxx
SeltaSAESelta approved
SeltaSAMIP-SAMUBYCOMSelta approved
SiemensHiPath OpenOffice- 2000- 3000- 4000- 5000- 8000
UnifyOpenScape BusinessAMWIN V2
UnifyOpenScape Voice
MaticMindMonkeyVoice2.00
VoiSmartVoiSmart
VOIspeedVOIspeed
WildixWildix Hardware- Virtual3.XWildix approved
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.x
CISCOUnified Communications Manager (Included Webex Calling Dedicated)7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.xCisco Compatible
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager Express7.x- 8.x- 9.x-10.x-11.x-12.x-14.x
BroadSoftBroadWorksR22.0 and aboveBroadSoft Compatible
CISCOWebex Calling Multi-TenantRequires a local GW/SBC to collect CDRs. Native integration with Webex Calling MT Cloud expected by Summer 2022 release
MicrosoftSkype for Business Server 2015/2019Native integration
MicrosoftMicrosoft TeamsLocal SBC (Direct Routing) is required to collect CDRs. Native integration with MS-Teams Cloud is expected by Summer 2022 release.

What endpoints is Call Analytics compatible with?

ProductProducerPhoneCertificationsNotes
Phone LockCISCOAny 3rd party SIP phones or analog phone setsUsing CURRI (ECC) technology. No visual indication of locking status. Audio prompt can be delivered instead.
Phone LockCISCO6900 series
Phone LockCISCO7800 series
Phone LockCISCO7911 - 7912 (SCPP) - 7940 - 7960
Phone LockCISCO7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7971 - 7975 - 7985
Phone LockCISCO8811- 8841 - 8851 - 8861 - 8845 - 8865
Phone LockCISCO8941 - 8945- 8961
Phone LockCISCO9951 - 9971
Phone LockCISCOIP Communicator
Phone LockCISCOWebex Desktop and Jabber Desktop/Mobile ClientsLock control and lock status available through Imagicle Phone Lock Gadget
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Help your customers improve phone devices usage and adoption.
    Offer a complete set of Device Adoption reports and KPIs that will help your customers make data-driven decisions.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Hunt Groups and Device Model Adoption reports on Call Analytics.
    Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
  • EN WatchWatch
    WEBINAR - Release
    30’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.

We love answering your questions.

Yes. Call Analytics allows you enable filters to obtain all the details you need for specific calls, accessible through role-based access. It’s also possible to create specific notifications or alarms upon specific events or analyze trends through aggregated views.

Of course! You can combine different reports to obtain information about the quality of your service. And if you integrate Call Analytics with Advanced Queueing, your reports will have even more insights.

Yes, you can schedule reports to be sent to your email with preset filters any time you like.

Yes, with a special, easy-to-use built-in tool.

Yes! If you choose Call Analytics Enterprise, you can leverage the Budget Control and Phone Lock features to stay on top of your budget and lock phones upon budget reach.

Get the most out of it.

Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote