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All the metrics you need for call tracking.
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions.

Your best friend for tracking and reporting your call traffic.

Get valuable insights on all your calls.

A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.

A report for every need.

More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.

Check your call traffic anytime.

Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.

Flexible according to your needs.

Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.

Analyze device usage and adoption.

Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.

Compliant with GDPR.

Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Call Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

A full set of reports for every need.

Call monitoring, cost centers, departments, model and device adoption, and more analysis and trend reports. Every report is customizable with templates and filters and exportable to pdf or Excel. Plus, you can receive scheduled reports directly in your email and never lose any piece of info. Fully compliant with GDPR.

Allocate budgets and lock your phones.

Assign budgets to users, groups, departments, or cost centers and block phones when the budget is reached and/or automatically at a specific event to prevent unauthorized usage. For example, to make sure no one makes calls outside office hours, you can automatically schedule to lock all phones in the evening and unlock them in the morning. You can also set a dedicated alarm to be notified about it.

Integrated with Webex, Jabber and MS Teams.

A unified experience within your everyday tools thanks to the Imagicle Gadgets. Call Analytics, Phone Lock, and Budget Control gadgets are available on Webex and Jabber (desktop and mobile). For Microsoft Teams, you can get Call Analytics and Budget Control gadgets. Your call list and a dashboard with useful data are available at a glance for total control of calls and telephone expenses directly in your unified collaboration.

Monitor device usage and adoption patterns.

Thanks to Device Model Adoption reports you’ll be able to monitor call flows, understand how your device usage changes over time both for physical and virtual phones, and improve your device model adoption. Get all the KPIs you need to make data-driven decisions and optimize telephone resources.

Need to detect phone abuses and frauds?

We got you covered! Set alarms to be notified via email about every undesired event such as calls outside working hours, calls to specific numbers, most expensive extensions, missed calls, and international calls. You’ll always have everything under control and be able to uncover abuses and telephone frauds.

Improve your Cisco Hunt Group performances.

With HG reports you can monitor Cisco hunt groups and agents' performances with many KPIs and check the number of handled, missed and answered calls, average waiting time and duration, and total duration. Plus, you can drill into daily trends and improve the quality of customer service with reports on busiest hours.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.

Get the most out of it.

Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Resources.

  • Event News
    Imagicle @ Gitex Tech Week 2021: must-have integrations with Cisco.
    Find us at the Cisco booth in Za'abeel Hall 1 to discover everything about the must-have Imagicle + Cisco integrations you don't want to miss.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Hunt Groups and Device Model Adoption reports on Call Analytics.
    Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
  • Products Blog
    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

  • Products Blog
    Call Analytics: 2 new reports to make devices’ adoption effective.
    Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
  • Products Blog
    Pick up to 10 time zones for your Call Analytics reports.
    Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
  • Products Blog
    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Help your customers improve phone devices usage and adoption.
    Offer a complete set of Device Adoption reports and KPIs that will help your customers make data-driven decisions.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Hunt Groups and Device Model Adoption reports on Call Analytics.
    Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
  • EN Wed. 20 Oct 11:00 AM EDT RegisterRegister
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.

Let's find out more!

  • DownloadDownload
    Brochure Brochure
    Imagicle Call Analytics: monitor your communications safely.
    How Imagicle Call Analytics processes personal data what tools are provided by Imagicle to protect them in accordance with GDPR regulations.
  • Press Release News
    Zucchetti invests in Imagicle to boost its growth and expand its offer.
    Imagicle is now part of Zucchetti Group! Read on to know what's coming next from this powerful synergy.
  • Event News
    Imagicle @ Gitex Tech Week 2021: must-have integrations with Cisco.
    Find us at the Cisco booth in Za'abeel Hall 1 to discover everything about the must-have Imagicle + Cisco integrations you don't want to miss.

We love answering your questions.

Yes. Call Analytics allows you enable filters to obtain all the details you need for specific calls, accessible through role-based access. It’s also possible to create specific notifications or alarms upon specific events or analyze trends through aggregated views.

Of course! You can combine different reports to obtain information about the quality of your service. And if you integrate Call Analytics with Advanced Queueing, your reports will have even more insights.

Yes, you can schedule reports to be sent to your email with preset filters any time you like.

Yes, with a special, easy-to-use built-in tool.

Yes! If you choose Call Analytics Enterprise, you can leverage the Budget Control and Phone Lock features to stay on top of your budget and lock phones upon budget reach.

Get the most out of it.

Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote