Your best friend for tracking and reporting your call traffic.
Get valuable insights on all your calls.
A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.
A report for every need.
More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.
Check your call traffic anytime.
Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.
Flexible according to your needs.
Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.
Analyze device usage and adoption.
Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.
Compliant with GDPR.
Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.
Get valuable insights on all your calls.
A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.
A report for every need.
More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.
Check your call traffic anytime.
Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.
Flexible according to your needs.
Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.
Analyze device usage and adoption.
Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.
Compliant with GDPR.
Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.
Integrated with the solutions you love.
Call Analytics for Cisco Jabber
Call Analytics for Cisco Webex
Details that make the difference.
A full set of reports for every need.
Allocate budgets and lock your phones.
Integrated with Webex, Jabber and MS Teams.
Monitor device usage and adoption patterns.
Need to detect phone abuses and frauds?
Improve your Cisco Hunt Group performances.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreCall Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreContact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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EN
Watch
WEBINAR - Sales Lab45’Hunt Groups and Device Model Adoption reports on Call Analytics.Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights. -
Products BlogCall Analytics: 2 new reports to make devices’ adoption effective.Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
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Products BlogPick up to 10 time zones for your Call Analytics reports.Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Products BlogCall Analytics: boost your Customer Services with Hunt Groups reports.Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
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Products BlogCall Analytics: 2 new reports to make devices’ adoption effective.Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
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Products BlogPick up to 10 time zones for your Call Analytics reports.Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
Dedicated webinars.
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EN
Watch
WEBINAR - Release45’Spring Release 2022. Take your Spring to the Cloud!Discover all the new features of Spring Release 2022. -
EN
Watch
WEBINAR - Sales Lab45’Help your customers improve phone devices usage and adoption.Offer a complete set of Device Adoption reports and KPIs that will help your customers make data-driven decisions. -
EN
Watch
WEBINAR - Sales Lab45’Hunt Groups and Device Model Adoption reports on Call Analytics.Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
Let's find out more!
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Release BlogImagicle Spring Release 2022. Empowered integrations in the Cloud.It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
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Download
Brochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why. -
Brochure BrochureImagicle Call Analytics Product Brochure.
We love answering your questions.
Yes. Call Analytics allows you enable filters to obtain all the details you need for specific calls, accessible through role-based access. It’s also possible to create specific notifications or alarms upon specific events or analyze trends through aggregated views.
Of course! You can combine different reports to obtain information about the quality of your service. And if you integrate Call Analytics with Advanced Queueing, your reports will have even more insights.
Yes, you can schedule reports to be sent to your email with preset filters any time you like.
Yes, with a special, easy-to-use built-in tool.
Yes! If you choose Call Analytics Enterprise, you can leverage the Budget Control and Phone Lock features to stay on top of your budget and lock phones upon budget reach.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreCall Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreContact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More