Call Analytics All the metrics you need for call tracking.

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50+
Easy to read
Reports
-30%

Telephone
expenses

100%

Tracking

Accuracy

0

Unexpected
Charges

99%

Phone resource

Utilization

99%

Phone resource

Utilization

Your call traffic and resources always under control. Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions.

All the features you need for call reporting.

On your Cisco and Microsoft platforms and more.

A report for every need.

More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.

Check your call traffic anytime.

Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.

Flexible according to your needs.

Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.

Analyze device usage and adoption.

Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.

Compliant with GDPR.

Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.

NEW RELEASE

Powering up Call Analytics with AI!​

You’ll soon be able to meet the new Advanced AI Analytics with AI-generated dashboards, business insights, and AI-assisted editing to help you make faster decisions and continuously optimize your services.
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NEW RELEASE
Powering up Call Analytics with AI!

You’ll soon be able to meet the new Advanced AI Analytics with AI-generated dashboards, business insights, and AI-assisted editing to help you make faster decisions and continuously optimize your services.

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Take control of business phone expenses

See our Call Analytics in action and discover the benefits firsthand.

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REPORTS
Full visibility into your call traffic.
Monitor calls, costs, and departments.
Call monitoring, cost centers, departments, model and device adoption, and more: every report is customizable with templates and filters, exportable to pdf or Excel, and schedulable to your inbox.
Custom reports built around your operations.

Leverage the out of the box 50+ reports available in the solution or easily create reports tailored to your workflows and access the insights you need in real time.

Out of the box compliance and integrations.

Your reporting is secure and compliant data across your organization and natively integrated with your everyday calling platforms, such as Webex or Microsoft Teams.

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BUDGETS
Control budgets and prevent unauthorized usage.
Allocate budgets across your organization.

Assign spending limits to users, groups, departments, and cost centers to maintain full control over communication expenses.

Automate restrictions and phone locking.

Block phones automatically when thresholds are reached or schedule locks outside working hours to prevent unauthorized activity.

Stay alerted and reduce unnecessary costs.

Monitor consumption in real time, receive alarms to reduce unnecessary traffic, and ensure every department stays aligned with company policies and budget allocations.

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DEVICES & SECURITY
Monitor device adoption and detect phone abuse.
Track device usage and adoption patterns.
Analyze how physical and virtual phones are used across your organization and monitor adoption trends over time.
Optimize resources with detailed analytics.
Identify device usage changes, spot most expensive devices and the ones that aren’t used correctly, and gain complete visibility into device and traffic performance, ultimately improving budget allocation.
Detect suspicious activity in real time.

Set alerts for unusual destinations, calls outside working hours, calls to specific extentions, missed calls, or international traffic to prevent abuse and maintain control.

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Call Analytics integrates
with the solutions you love.
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You’ll see how the product works first-hand, for free.
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Take Call Analytics a step further.

Optimize your whole customer experience, even beyond call tracking.

Call Analytics
  • Real-time traffic monitoring
  • Cost allocation and budget control
  • Advanced reporting and usage insights
Contact Center Software
  • Supervisor workspace with real-time monitoring and live operational data
  • AI automation with AI Receptionist
  • Smart omnichannel agent workspace
discover AI contact Center
Discover our other products.

Making your communications faster, smarter, easier.

AI Contact Center AI Contact Center AI Virtual Receptionist AI Virtual Receptionist Call Recording Call Recording Voice Analytics Voice Analytics Screen Recording Screen Recording Attendant Console Attendant Console Advanced Queueing Advanced Queueing Auto Attendant Auto Attendant Contact Manager Contact Manager Digital Fax Digital Fax
Any question about Call Analytics?
What is Imagicle Call Analytics and what problems does it solve?
Imagicle Call Analytics is a comprehensive call reporting and cost-control platform that helps businesses monitor phone usage, analyze call traffic, track expenses, and optimize communication resources. It provides real-time dashboards, detailed reports, and automated alerts to improve visibility, reduce costs, and prevent misuse or fraud.
Call Analytics offers more than 50 ready-to-use reports, including inbound, outbound, internal, missed, abandoned, answered, and transferred calls. Reports provide insights into call volume, call duration, peak hours, hunt group performance (for Cisco), agent activity, device usage, and call costs. Public reports can be customized and saved as personal reports for one-click access, as detailed in Call Analytics Reports.
Yes. Imagicle Call Analytics is built for global organizations. It supports multiple locations, time zones, currencies, carriers, and call accounting rules, making it ideal for distributed teams and multinational companies.
Yes. Reports can be delivered automatically via email in PDF or Excel format on a daily, weekly, or monthly schedule. This makes it easy for managers to monitor usage without logging into the dashboard.
Yes. Reports can be delivered automatically via email in PDF or Excel format on a daily, weekly, or monthly schedule. This makes it easy for managers to monitor usage without logging into the dashboard.
Absolutely. Real-time dashboards display active calls, traffic peaks, device usage, missed call trends, and more. Managers can instantly see what’s happening across the organization. The Home and Dashboard pages are refreshed automatically and provide live widgets and KPIs, as detailed in Home and Dashboard web portal pages.
Yes. You can configure alerts for unusual behaviors such as high-cost calls, calls made outside business hours, repeated dialing patterns, or toll fraud indicators. The system notifies administrators immediately so they can investigate and take action. These alarms are part of the standard reporting and alerting capabilities described in the Call Analytics KB.

Yes. It provides insights into which devices or clients (IP phones, softphones, mobile apps) are being used, helping organizations plan upgrades, reduce unused licenses, and optimize UC investments. Device and phone-model analysis is included in the predefined reports and feature set documented in the Call Analytics KB overview.

Call Analytics works with Cisco UC platforms, Webex Calling, Microsoft Teams (via CDR export/Direct Routing), and SIP-based telephony systems. It collects and processes CDRs from on-prem, cloud, and hybrid environments using protocols such as FTP/SFTP, file sharing, and APIs. Supported environments are documented in the platform-specific KB sections, including UCX Suite for CUCM/CCME/WxC DI, UCX Suite for MS-Teams, and Call Analytics for Webex Calling MT.
All data is stored securely, with role-based access control, audit logs, encryption, and GDPR-compliant retention policies. Only authorized users can access sensitive call information. These capabilities build on the security and compliance framework of the Imagicle UCX Platform, which is aligned with standards such as ISO 27001, GDPR, PCI-DSS, HIPAA, and others.
Call Analytics can manage hundreds of thousands of CDRs per day and supports large enterprises with thousands of extensions, multi-cluster deployments, and complex reporting needs. Scalability is ensured by its SQL-based architecture and multi-site support.
Yes. You can export data, automate delivery, or integrate via API to sync call usage and cost information with business intelligence tools, ERP systems, and HR databases. Imagicle UCX Suite exposes APIs specifically designed to integrate its apps (including Call Analytics) with business processes and external systems, as outlined in the Imagicle UCX Suite KB.
Imagicle Call Analytics focuses on voice traffic, processing CDRs from your UC and telephony platforms (Cisco, Webex Calling, Microsoft Teams, SIP PBXs, etc.) for reporting and cost control. For digital channels such as chat and messaging in omnichannel customer service, Imagicle provides separate analytics within its Smartflows solution, the engine and editor behind the Imagicle Voice and Digital Virtual Agents. In other words, voice calls are handled by Call Analytics, while digital conversations are analyzed by dedicated omnichannel analytics solutions.
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