Imagicle applications for Microsoft Teams.
Attendant
Console
Agent
Console
Advanced
Queueing
Auto
Attendant
Call
Recording
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Screen
Recording
Voice
Analytics
Empower your Contact Center with Omnichannel Agent Console
An Omnichannel console for seamless customer engagement across voice and digital channels. Handle calls, and oversee queues effortlessly, manage requests from various chat channels and enable users to interact with virtual agents via voice or digital means.
Discover moreAttendant Console
Based on ACS and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.
DISCOVER MORECall Recording
Imagicle Call Recording, complete with Voice Analytics and compliant with GDPR, HIPAA, PCI-DSS, MiFID II, and more, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both.
DISCOVER MORESync your users' list the easiest way.
Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Azure AD users list. Keeping your list updated has never been easier!
Certifications.
Turn-key integrations with your Microsoft Teams.
Customer Experience
What's new in the Imagicle for Microsoft Teams world?
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Products BlogCall Analytics for Microsoft Teams. An even more powerful integration.Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
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Brochure BlogImagicle applications for Microsoft Teams.Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.