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From human to virtual receptionist. A short overview.
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Imagicle applications for Microsoft Teams.
Attendant
Console
Agent
Console
Advanced
Queueing
Auto
Attendant
Virtual
Receptionist
Call
Recording
Voice
Analytics
Streamline call handling, compliance with regulations worldwide, and contact center operations directly from your Microsoft Teams client.
Empower your Contact Center with Omnichannel Agent Console
An Omnichannel console for seamless customer engagement across voice and digital channels. Handle calls, and oversee queues effortlessly, manage requests from various chat channels and enable users to interact with virtual agents via voice or digital means.
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Attendant Console
Based on ACS (starting Winter'25) and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.
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Virtual Receptionist
Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions. Customizable to your needs, it eliminates waiting times, creates a cohesive brand voice, it speaks your customers’ language, and optimizes resources to reduce costs. All through an easy, no-code set up.
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Call Recording
Imagicle Call Recording, complete with Voice Analytics and compliant with GDPR, HIPAA, PCI-DSS, MiFID II, and more, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both.
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Microsoft Certification. Completed!
Imagicle has been officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.
Sync your users' list the easiest way.
Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Azure AD users list. Keeping your list updated has never been easier!
Certifications.
Turn-key integrations with your Microsoft Teams.
Integration with your Microsoft Teams and other platforms, inside desktop, mobile apps, and devices.
Customer Experience
The perfect fit for any workspace.
What's new in the Imagicle for Microsoft Teams world?
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Products BlogCall Analytics for Microsoft Teams. An even more powerful integration.Call Analytics for Microsoft Teams. An even more powerful integration.Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
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Brochure BlogImagicle applications for Microsoft Teams.Imagicle applications for Microsoft Teams.Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.Download
Brochure Blog
Imagicle applications for Microsoft Teams.
Imagicle applications for Microsoft Teams.
Microsoft Teams: from calling platform
to a 360-degree tool to handle your
communications in the new digital era.Shall we organize a demo?
Any questions? Our experts are more than happy to answer through a live demo!