Imagicle applications for Microsoft Teams.

AI 
Contact 
Center

Attendant 
Console

AI 
Virtual 
Receptionist

Compliance 
& 
AI 
Quality 
Recording

Call 
Analytics

Digital 
Fax

Contact 
Manager

Streamline call handling, compliance with regulations worldwide, and contact center operations directly from your Microsoft Teams client.
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Turn Microsoft Teams into a Contact Center.

Turn Microsoft Teams into a Contact Center.

Can Microsoft Teams be used as a contact center? With Imagicle solutions, the answer is yes, and it's easier than ever. From call handling, to smart routing, to chat support, to built-in AI assistance, everything is as fast as a click.

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AI Contact Center

Turn your Microsoft Teams into a fully AI-powered omnichannel contact center with AI automated interactions, smart workspaces for agents and powerful supervisor insights.

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Attendant Console

Based on ACS and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.

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contact center software component - AI Virtual Receptionist

AI Receptionist

Automate conversations 24/7 in 6 languages with natural-sounding AI voices. Answer and route calls, handle FAQs, book appointments, and seamlessly escalate to human agents when needed.

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Call Recording

Teams Call Recording, complete with Voice Analytics and compliant with HIPAA, GDPR, PCI-DSS, MiFID II, and other regulations, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both. MS Teams certified for Security&Privacy & Functionality.

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Digital Fax

100% software and cloud-based, it allows to send and receive highly sensitive documents across any device, directly on your Microsoft Teams. Offering unlimited storage from the Imagicle Cloud, Digital Fax is GDPR & HIPAA compliant and ready for hybrid and mixed environments.

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Call Analytics

50+ reports to monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions. All schedulable via email and easy to read, making sure you stay on top of your telephone traffic & expenses effortlessly.

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Put all this information in your pocket.
Download the Imagicle for Microsoft Teams whitepaper, including not only information about our apps but also market trends and insights.
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Sync your users' list the easiest way.

Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Entra ID users list. Keeping your list updated has never been easier!

Available on Microsoft Marketplace

Imagicle Contact Center & Compliance Recording for Microsoft Teams is available on Microsoft AppSource Marketplace and Azure Marketplace, where you can see plans, pricing, and even buy it directly. You also have the option to contact an Imagicle expert for a personalized demo, discovery call, or quote.

Imagicle Contact Center Certified to work with Microsoft Teams

Microsoft Certification.
Completed!

Imagicle has been officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.

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Certifications.

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Turn-key integrations with your Microsoft Teams.

Integration with your Microsoft Teams and other platforms, inside desktop, mobile apps, and devices.
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Customer Experience

The perfect fit for any workspace.
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What's new in the Imagicle for Microsoft Teams world?

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Introducing Advanced AI Analytics. From Calls to Communications Insights.
    In this session, you’ll learn how to create dashboards and widgets with AI, explore your data interactively, and gain insights to improve your service with Imagicle Advanced AI Analytics.
  • Security Blog

    Contact Center Compliance: The 2026 Guide

    Contact Center Compliance: The 2026 Guide
    Learn how to ensure contact center compliance with call recording, speech analytics, and AI tools. Reduce risk and improve customer experience.
  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • Products Blog

    6 Contact Center Metrics That Matter in 2026

    6 Contact Center Metrics That Matter in 2026
    Discover the contact center metrics that matter most in modern customer service, from sentiment analysis and real-time monitoring to AI-powered call summaries and keyword alerts.
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