Flexible operator console for Microsoft Teams.

Enjoy a tailor-made integration to answer, transfer, park, overall handle your Microsoft Teams calls professionally and easily.

The easiest way to handle Microsoft Teams calls.

ACS-based integration.

Attendant Console is based on Microsoft Azure Communication Service (ACS), meaning it’s easier to deploy and configure and provides higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

ACS-based integration.

Attendant Console is based on Microsoft Azure Communication Service (ACS), meaning it’s easier to deploy and configure and provides higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

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Attendant Console
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Resources.

  • DownloadDownload
    Brochure Blog
    Imagicle applications for Microsoft Teams.
    Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
  • Products Blog
    Call Analytics for Microsoft Teams. An even more powerful integration.
    Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Enrich MS Teams with Imagicle
    Discover how to add value to MS' Teams offer with the Imagicle Applications,generate more revenues and boost your sales. 
    • All resources

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