The welcome you would like to receive.

Imagicle Auto Attendant is the welcome solution to easily create call flows with customized voice prompts and call transfer to specific users, queues, or external numbers.

Increase the value of human welcoming interactions.

A top-notch IVR service in 3 clicks.

Enter the number to activate the service on, add a new behavior, and configure it. You're done!

Simple. Seamless. Integrated.

Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.

Customized welcome greetings.

The first impression is crucial for your business. Greet customers with a warm, personalized message.

Boost your customer’s experience.

Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.

Improve performance and cut costs.

Automate part of the call handling process, level up employees' productivity, and reduce extra costs.

Rely on reports, not on chance.

Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Auto Attendant
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

The easiest way to welcome your customers.

Create your IVR with a multi-function menu ("press 1 for..., 2 for..."), set up call transfer to direct customers to the right agent, automate the playback of audio messages to answer FAQ, and allow customers to automatically connect to the desired extension by entering the number via Dial-In.

Adapt behaviors according to the weekly calendar.

Simply set your opening and closing times, indicate recurring holidays, or report occasional closures to automatically adapt the IVR service according to the current day and time. Your callers will always receive a warm welcome and the most appropriate information, 365 days a year, 24 hours a day.

Measure and improve IVR services with targeted reports.

Find out the number of transferred calls and of customers who have hung up in the wait, if your IVR is correctly sized according to the average number of occupied channels, if there have been inefficiencies, and more. Many reports available, exportable, and schedulable to your needs, even directly in your email.

Complete and boost your Customer Service.

Auto Attendant integrates Advanced Queueing and Attendant Console capabilities, delivering a complete customer service solution: from automatic call routing, to advanced queue management, to the Attendant Console. All natively integrated and available in a single, intuitive interface.

Easy self-service management, in-office and remotely.

Easy to set up and modify, allowing anyone to independently manage the IVR service without technicians or professional services. You can also set up a supervisor user for each service, which can be configured with ad hoc behaviors, even according to the needs of different geographical locations.

Maximum scalability, minimum costs.

Expand capabilities based on your business needs. With Imagicle UCX Cloud Suite, scaling the service based on your phone traffic volume is easier: it brings the channels available through a single server beyond the 360 available with the On-Prem solution, freeing you from the costs of extra servers, maintenance, and operators.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Auto Attendant.

Get the most out of it.

Imagicle Auto Attendant is often used in combination with these solutions.

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Resources.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Auto Attendant Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Auto Attendant compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
Alcatel - LucentOmniPCX Enterprise9.x-10.xverified- contact Imagicle for details
Avaya-NortelCommunication Manager - Aura6.x-7.x-8.xverified- contact Imagicle for details
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.x
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
CISCOUnified Communications Manager Express7.x- 8.x- 9.x-10.x-11.x-12.x-14.x
CISCOWebex Calling Multi-Tenant
MicrosoftMicrosoft Teams - Skype for Business Server 2015/2019
MaticMindMonkeyVoice2.00
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Auto Attendant.
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Imagicle UCX Cloud Suite for MS Teams. A must-have integration to boost customer experience.
    Discover how to turn Microsoft Teams into a tool for productivity boost thanks to our must-have Imagicle UCX Cloud Suite.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Make your Webex Calling offer stand out with Imagicle
    Discover how to add value to Webex Calling with the Imagicle UCX Cloud Suite, generate more revenues and boost your sales.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.

We love answering your questions.

Yes. You can use and customize different types of reports to analyze call flows and telephone traffic, such as Call Volume by Service & Behavior, Call Details Analysis, Busy Channels, etc.

Setting up your IVR system and modify its behaviors is intuitive and simple and you can do it yourself without any additional IT intervention.

Yes, Imagicle Auto Attendant comes with standard announcements in 6 languages, but you can add a special touch by uploading your own messages.

There’s no limit. Imagicle Auto Attendant allows you to set unlimited IVR services and unlimited behaviors.

Yes. You can define supervisor users who are responsible for setting up and monitoring Auto Attendant services.

Get the most out of it.

Imagicle Auto Attendant is often used in combination with these solutions.

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote