Auto Attendant: Auto Call Attendant & Virtual Receptionist Service Software Solution

The welcome you would like to receive.

Imagicle Auto Attendant is the welcome solution to easily create call flows with customized voice prompts and call transfer to specific users, queues, or external numbers.

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Increase the value of human welcoming interactions.

A top-notch IVR service in 3 clicks.

Enter the number to activate the service on, add a new behavior, and configure it. You're done!

Simple. Seamless. Integrated.

Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.

Customized welcome greetings.

The first impression is crucial for your business. Greet customers with a warm, personalized message.

Boost your customer’s experience.

Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.

Improve performance and cut costs.

Automate part of the call handling process, level up employees' productivity, and reduce extra costs.

Rely on reports, not on chance.

Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.

A top-notch IVR service in 3 clicks.

Enter the number to activate the service on, add a new behavior, and configure it. You're done!

Simple. Seamless. Integrated.

Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.

Customized welcome greetings.

The first impression is crucial for your business. Greet customers with a warm, personalized message.

Boost your customer’s experience.

Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.

Improve performance and cut costs.

Automate part of the call handling process, level up employees' productivity, and reduce extra costs.

Rely on reports, not on chance.

Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.

Integrated with the solutions you love.

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For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.

Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.

Cloud Hosted

Try Auto Attendant

We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Yes, I want to try!

Details that make the difference.

The easiest way to welcome your customers.

Create your IVR with a multi-function menu ("press 1 for..., 2 for..."), set up call transfer to direct customers to the right agent, automate the playback of audio messages to answer FAQ, and allow customers to automatically connect to the desired extension by entering the number via Dial-In.

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Adapt behaviors according to the weekly calendar.

Simply set your opening and closing times, indicate recurring holidays, or report occasional closures to automatically adapt the IVR service according to the current day and time. Your callers will always receive a warm welcome and the most appropriate information, 365 days a year, 24 hours a day.

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Measure and improve IVR services with targeted reports.

Find out the number of transferred calls and of customers who have hung up in the wait, if your IVR is correctly sized according to the average number of occupied channels, if there have been inefficiencies, and more. Many reports available, exportable, and schedulable to your needs, even directly in your email.

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Complete and boost your Customer Service.

Auto Attendant integrates Advanced Queueing and Attendant Console capabilities, delivering a complete customer service solution: from automatic call routing, to advanced queue management, to the Attendant Console. All natively integrated and available in a single, intuitive interface.

Easy self-service management, in-office and remotely.

Easy to set up and modify, allowing anyone to independently manage the IVR service without technicians or professional services. You can also set up a supervisor user for each service, which can be configured with ad hoc behaviors, even according to the needs of different geographical locations.

Maximum scalability, minimum costs.

Expand capabilities based on your business needs. With Imagicle UC Cloud Suite, scaling the service based on your phone traffic volume is easier: it brings the channels available through a single server beyond the 360 available with the On-Prem solution, freeing you from the costs of extra servers, maintenance, and operators.

Shall we arrange a demo?

We'll guide you through the benefits of Imagicle Auto Attendant.

Request a demo

Get the most out of it.

Imagicle Auto Attendant is often used in combination with these solutions.

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Advanced Queueing

Attendant Console

Contact Manager

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.

Discover the Advanced Services

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Discover ImagicleCare

Resources.

Download

Customer success Customer success

Imagicle + Rajapack: forget about missed calls. For good.

Operators can finally welcome customers with a smile, resulting in an increased production.

Release News

Imagicle Winter Release 2022. Rock your hybrid work! Secure, integrated, in the Cloud.

Attendant Console for Webex Calling, Single Sign-On, Voice Analytics, and a lot more! Catch up with all the frosty news ❄️

Brochure Brochure

Imagicle toolbox to build an outstanding customer service. 🚀

Behind the high performance of your CS, there are the right tools. Imagicle gets them all in a single UC Suite. Discover them!

All resources

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote

From the Imagicle Beat blog.

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A trip through our support service. What makes us unique, how, and what we are planning for the near future.

Release Blog

Winter Release 2022. Secure, integrated, Cloudy new features.

Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!

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ISO 27001. Taking care of your data protection.

Imagicle obtained the ISO27001 certificate. Here’s a summary of what it means and what will change in terms of security.

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Dedicated webinars.

EN Watch

WEBINAR - Tech Lab

40’

Customer Service: 3 apps for a comprehensive, scalable solution.

Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.
EN Watch

WEBINAR - Release

45’

Winter Release 2022. Rock your hybrid work! Secured, integrated, in the Cloud.

Discover the new features ready to streamline your daily job, even and especially if you're implementing a hybrid work model.
EN Watch

WEBINAR - Sales Lab

45’

Introducing the brand new Imagicle UC Cloud Suite offer.

Discover the brand new offer making it even easier to win projects and boost sales.

Watch

WEBINAR - Tech Lab

40’

Customer Service: 3 apps for a comprehensive, scalable solution.

Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.

Watch

WEBINAR - Release

45’

Winter Release 2022. Rock your hybrid work! Secured, integrated, in the Cloud.

Discover the new features ready to streamline your daily job, even and especially if you're implementing a hybrid work model.

Watch

WEBINAR - Sales Lab

45’

Introducing the brand new Imagicle UC Cloud Suite offer.

Discover the brand new offer making it even easier to win projects and boost sales.

See all webinars

Let's find out more!

Download

Customer success Customer success

Imagicle + Rajapack: forget about missed calls. For good.

Operators can finally welcome customers with a smile, resulting in an increased production.

Products Blog

Imagicle Attendant Console for Webex Calling: the operator console that was missing.

Discover a new native integration. Attendant Console is fully compatible with all Cisco platforms!

Products Blog

Voice Analytics: designed for your privacy and security.

Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.

We love answering your questions.

Are there any call flow reports available within Auto Attendant?

Yes. You can use and customize different types of reports to analyze call flows and telephone traffic, such as Call Volume by Service & Behavior, Call Details Analysis, Busy Channels, etc.

Can I easily change the behavior of an IVR on my own, or will I need help from my IT manager?

Setting up your IVR system and modify its behaviors is intuitive and simple and you can do it yourself without any additional IT intervention.

Can I upload my own customized audio messages to welcome the callers?

Yes, Imagicle Auto Attendant comes with standard announcements in 6 languages, but you can add a special touch by uploading your own messages.

How many IVR behaviors and services can I set? Is there a limit?

There’s no limit. Imagicle Auto Attendant allows you to set unlimited IVR services and unlimited behaviors.

Can I limit the service visibility for some users?

Yes. You can define supervisor users who are responsible for setting up and monitoring Auto Attendant services.

Get the most out of it.

Imagicle Auto Attendant is often used in combination with these solutions.

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote