Imagicle Auto Attendant is the welcome solution to easily create call flows with customized voice prompts and call transfer to specific users, queues, or external numbers.
Increase the value of human welcoming interactions.
A top-notch IVR service in 3 clicks.
Enter the number to activate the service on, add a new behavior, and configure it. You're done!
Simple. Seamless. Integrated.
Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.
Customized welcome greetings.
The first impression is crucial for your business. Greet customers with a warm, personalized message.
Boost your customer’s experience.
Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.
Improve performance and cut costs.
Automate part of the call handling process, level up employees' productivity, and reduce extra costs.
Rely on reports, not on chance.
Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.
A top-notch IVR service in 3 clicks.
Enter the number to activate the service on, add a new behavior, and configure it. You're done!
Simple. Seamless. Integrated.
Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.
Customized welcome greetings.
The first impression is crucial for your business. Greet customers with a warm, personalized message.
Boost your customer’s experience.
Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.
Improve performance and cut costs.
Automate part of the call handling process, level up employees' productivity, and reduce extra costs.
Rely on reports, not on chance.
Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.
Integrated with the solutions you love.
Details that make the difference.
The easiest way to welcome customers.
Adapt behaviors according to the weekly calendar.
Improve IVR services with targeted reports.
Complete your Customer Service.
Easy self-service management, in-office and remotely.
Maximum scalability, minimum costs.
Get the most out of it.
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreContact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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Brochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why. -
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Products BlogImagicle Attendant Console for Webex Calling: the operator console you’re looking for.Discover the value of an exclusive Cloud Attendant Console integrated with your Webex Calling.
It's your turn! Give it a try!
Auto Attendant Tech Specs.
Compatible calling platforms.
What calling platforms is Auto Attendant compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Producer | System | Release | Certifications | Notes |
---|---|---|---|---|
Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | verified- contact Imagicle for details | |
Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | verified- contact Imagicle for details | |
CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | ||
CISCO | Webex Calling Multi-Tenant | |||
Microsoft | Microsoft Teams - Skype for Business Server 2015/2019 | |||
MaticMind | MonkeyVoice | 2.00 |
Advanced Services
ImagicleCare
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Products BlogImagicle Attendant Console for Webex Calling: the operator console you’re looking for.Discover the value of an exclusive Cloud Attendant Console integrated with your Webex Calling.
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Products BlogImagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
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Products BlogCloud or Dedicated Cloud. What’s best?You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.
Dedicated webinars.
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WEBINAR - Tech Lab45’Imagicle UCX Cloud Suite for MS Teams. A must-have integration to boost customer experience.Discover how to turn Microsoft Teams into a tool for productivity boost thanks to our must-have Imagicle UCX Cloud Suite. -
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WEBINAR - Sales Lab45’Take your Webex Calling offer to the next level with Imagicle.Discover how to add value to Webex Calling with the Imagicle UCX Cloud Suite, generate more revenues and boost your sales. -
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WEBINAR - How to Lab45’Imagicle Conversational AI. Your new superpower.Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
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Brochure BrochureImagicle Customer Service Product Brochure.
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Products BlogOmnichannel Customer Service: what, why, and how?Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.
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Brochure BlogThe apps for Webex Calling you can’t do without.Download the brochure and improve your Webex Calling experience.
We love answering your questions.
Yes. You can use and customize different types of reports to analyze call flows and telephone traffic, such as Call Volume by Service & Behavior, Call Details Analysis, Busy Channels, etc.
Setting up your IVR system and modify its behaviors is intuitive and simple and you can do it yourself without any additional IT intervention.
Yes, Imagicle Auto Attendant comes with standard announcements in 6 languages, but you can add a special touch by uploading your own messages.
There’s no limit. Imagicle Auto Attendant allows you to set unlimited IVR services and unlimited behaviors.
Yes. You can define supervisor users who are responsible for setting up and monitoring Auto Attendant services.
Get the most out of it.
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreContact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More