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Enter the number to activate the service on, add a new behavior, and configure it. You're done!
Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.
The first impression is crucial for your business. Greet customers with a warm, personalized message.
Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.
Automate part of the call handling process, level up employees' productivity, and reduce extra costs.
Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.
Enter the number to activate the service on, add a new behavior, and configure it. You're done!
Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.
The first impression is crucial for your business. Greet customers with a warm, personalized message.
Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.
Automate part of the call handling process, level up employees' productivity, and reduce extra costs.
Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
What calling platforms is Auto Attendant compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | verified- contact Imagicle for details | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | verified- contact Imagicle for details | |
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | ||
| CISCO | Webex Calling Multi-Tenant | |||
| Microsoft | Microsoft Teams - Skype for Business Server 2015/2019 | |||
| MaticMind | MonkeyVoice | 2 |
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Yes. You can use and customize different types of reports to analyze call flows and telephone traffic, such as Call Volume by Service & Behavior, Call Details Analysis, Busy Channels, etc.
Setting up your IVR system and modify its behaviors is intuitive and simple and you can do it yourself without any additional IT intervention.
Yes, Imagicle Auto Attendant comes with standard announcements in 6 languages, but you can add a special touch by uploading your own messages.
There’s no limit. Imagicle Auto Attendant allows you to set unlimited IVR services and unlimited behaviors.
Yes. You can define supervisor users who are responsible for setting up and monitoring Auto Attendant services.
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
