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The welcome you would like to receive.
Imagicle Auto Attendant is the welcome solution to easily create call flows with customized voice prompts and call transfer to specific users, queues, or external numbers.

Increase the value of human welcoming interactions.

A top-notch IVR service in 3 clicks.

Enter the number to activate the service on, add a new behavior, and configure it. You're done!

Simple. Seamless. Integrated.

Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.

Customized welcome greetings.

The first impression is crucial for your business. Greet customers with a warm, personalized message.

Boost your customer’s experience.

Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.

Improve performance and cut costs.

Automate part of the call handling process, level up employees' productivity, and reduce extra costs.

Rely on reports, not on chance.

Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.

A top-notch IVR service in 3 clicks.

Enter the number to activate the service on, add a new behavior, and configure it. You're done!

Simple. Seamless. Integrated.

Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.

Customized welcome greetings.

The first impression is crucial for your business. Greet customers with a warm, personalized message.

Boost your customer’s experience.

Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.

Improve performance and cut costs.

Automate part of the call handling process, level up employees' productivity, and reduce extra costs.

Rely on reports, not on chance.

Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Auto Attendant
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Yes, I want to try!

Details that make the difference.

The easiest way to welcome your customers.

Create your IVR with a multi-function menu ("press 1 for..., 2 for..."), set up call transfer to direct customers to the right agent, automate the playback of audio messages to answer FAQ, and allow customers to automatically connect to the desired extension by entering the number via Dial-In.

Adapt behaviors according to the weekly calendar.

Simply set your opening and closing times, indicate recurring holidays, or report occasional closures to automatically adapt the IVR service according to the current day and time. Your callers will always receive a warm welcome and the most appropriate information, 365 days a year, 24 hours a day.

Measure and improve IVR services with targeted reports.

Find out the number of transferred calls and of customers who have hung up in the wait, if your IVR is correctly sized according to the average number of occupied channels, if there have been inefficiencies, and more. Many reports available, exportable, and schedulable to your needs, even directly in your email.

Complete and boost your Customer Service.

Auto Attendant integrates Advanced Queueing and Attendant Console capabilities, delivering a complete customer service solution: from automatic call routing, to advanced queue management, to the Attendant Console. All natively integrated and available in a single, intuitive interface.

Easy self-service management, in-office and remotely.

Easy to set up and modify, allowing anyone to independently manage the IVR service without technicians or professional services. You can also set up a supervisor user for each service, which can be configured with ad hoc behaviors, even according to the needs of different geographical locations.

Maximum scalability, minimum costs.

Expand capabilities based on your business needs. With Imagicle UC Cloud Suite, scaling the service based on your phone traffic volume is easier: it brings the channels available through a single server beyond the 360 available with the On-Prem solution, freeing you from the costs of extra servers, maintenance, and operators.
See all
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Auto Attendant.
Request a demo

Get the most out of it.

Imagicle Auto Attendant is often used in combination with these solutions.

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Advanced Queueing

Attendant Console - Centralino Telefonico

Attendant Console

Contact Manager

Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.
Discover ImagicleCare

Resources.

  • Products Blog
    Imagicle Customer Service: turning Gold into Platinum.
    A trip through our support service. What makes us unique, how, and what we are planning for the near future.
  • DownloadDownload
    Customer success Customer success
    Imagicle + Rajapack: forget about missed calls. For good.
    Operators can finally welcome customers with a smile, resulting in an increased production.
  • Products Blog
    Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
    New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.
  • Products Blog
    Imagicle Customer Service: turning Gold into Platinum.
    A trip through our support service. What makes us unique, how, and what we are planning for the near future.
  • DownloadDownload
    Customer success Customer success
    Imagicle + Rajapack: forget about missed calls. For good.
    Operators can finally welcome customers with a smile, resulting in an increased production.
  • Products Blog
    Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
    New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Architecture.

    Architecture

    Do you want a quote?
    We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
    Request a quote

    For Enterprises

    All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
    Cloud On-Prem

    For Service Providers

    Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
    Cloud Hosted

    Advanced Services

    Advanced Services

    Rely on a dedicated team to facilitate configuration and integrations.
    Discover the Advanced Services
    ImagicleCare

    ImagicleCare

    Choose the best plan for your business and get the support you need in 7 languages.
    Discover ImagicleCare

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    From the Imagicle Beat blog.

    • Products Blog
      Imagicle Customer Service: turning Gold into Platinum.
      A trip through our support service. What makes us unique, how, and what we are planning for the near future.
    • Products Blog
      Attendant Console: native integration with Cisco BroadWorks.
      Discover our native integration with the world's leading cloud business communication platform, Cisco BroadWorks.
    • Products Blog
      Call Analytics: boost your Customer Services with Hunt Groups reports.
      Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
  • Products Blog
    Imagicle Customer Service: turning Gold into Platinum.
    A trip through our support service. What makes us unique, how, and what we are planning for the near future.
  • Products Blog
    Attendant Console: native integration with Cisco BroadWorks.
    Discover our native integration with the world's leading cloud business communication platform, Cisco BroadWorks.
  • Products Blog
    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Tech Lab
      40’
      Customer Service: 3 apps for a comprehensive, scalable solution.
      Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      Discover Imagicle UC Cloud Suite.
      The power of Imagicle UC Apps + the benefits of the cloud.
    • EN WatchWatch
      WEBINAR - Tech Lab
      45’
      5 must-have integrations of Imagicle Attendant Console.
      Imagicle Attendant Console comes with a full set of integrations that simplify the operator's work.
  • EN WatchWatch
    WEBINAR - Tech Lab
    40’
    Customer Service: 3 apps for a comprehensive, scalable solution.
    Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Discover Imagicle UC Cloud Suite.
    The power of Imagicle UC Apps + the benefits of the cloud.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    5 must-have integrations of Imagicle Attendant Console.
    Imagicle Attendant Console comes with a full set of integrations that simplify the operator's work.
    • See all webinars

    Let's find out more!

    • DownloadDownload
      Customer success Customer success
      Imagicle + Rajapack: forget about missed calls. For good.
      Operators can finally welcome customers with a smile, resulting in an increased production.
    • Security Blog
      ISO 27001. Taking care of your data protection.
      Imagicle obtained the ISO27001 certificate. Here’s a summary of what it means and what will change in terms of security.
    • DownloadDownload
      Brochure Brochure
      Imagicle UC Cloud Suite: the cloud that makes the sun come out.
      Simple deployment, administration, and use. Hosted and operated by Imagicle. Find out all about it.
  • DownloadDownload
    Customer success Customer success
    Imagicle + Rajapack: forget about missed calls. For good.
    Operators can finally welcome customers with a smile, resulting in an increased production.
  • Security Blog
    ISO 27001. Taking care of your data protection.
    Imagicle obtained the ISO27001 certificate. Here’s a summary of what it means and what will change in terms of security.
  • DownloadDownload
    Brochure Brochure
    Imagicle UC Cloud Suite: the cloud that makes the sun come out.
    Simple deployment, administration, and use. Hosted and operated by Imagicle. Find out all about it.

    • We love answering your questions.

    Yes. You can use and customize different types of reports to analyze call flows and telephone traffic, such as Call Volume by Service & Behavior, Call Details Analysis, Busy Channels, etc.

    Setting up your IVR system and modify its behaviors is intuitive and simple and you can do it yourself without any additional IT intervention.

    Yes, Imagicle Auto Attendant comes with standard announcements in 6 languages, but you can add a special touch by uploading your own messages.

    There’s no limit. Imagicle Auto Attendant allows you to set unlimited IVR services and unlimited behaviors.

    Yes. You can define supervisor users who are responsible for setting up and monitoring Auto Attendant services.

    Get the most out of it.

    Imagicle Auto Attendant is often used in combination with these solutions.

    Advanced Queueing

    Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Contact Manager

    Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

    Learn More

    Advanced Queueing

    Attendant Console - Centralino Telefonico

    Attendant Console

    Contact Manager

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote