Imagicle for Finance.
Offer a winning customer experience.
The financial sector is adapting to a new era of customer expectations, where high call volume can often lead to a significant decline in service satisfaction. Moreover, customers demand that their financial providers be available to them when and where the need arises. Imagicle advanced Customer Service solutions allow financial services customers to interact with an organization in the shortest possible time, get in touch with the right person right away, and receive an answer even outside of office hours through the customizable Auto Attendant services, while a complete set of detailed reports provides valuable insights and data into customer engagement.
Imagicle UC Cloud Suite is the way forward.
Want to increase availability and scalability while enhancing collaboration for your banking or financial organization? All you have to do is choose to deploy your applications in the Imagicle Cloud! Imagicle UC Cloud Suite is designed to allow enterprises of any size to focus on the growth of their business rather than its maintenance. You don't have to worry about anything: with a simple subscription, you will access a complete set of UC apps scalable according to your needs, with 3 automatic features and security updates and a 9.8 rated support with exclusive services such as Proactive Support.
An industry-specific issue: compliance.
Banks, insurance companies, and other financial services organizations are constantly faced with new standards and strategies to improve customer privacy and security. However, regulations like GDPR for data management purposes, MiFID II and FINMA to increase financial transparency, and PCI-DSS for transaction protection have not made it easy for businesses to ensure complete compliance. Imagicle solutions are provided with specific features to help customers perform everyday operations without violating compliance regulations, including role-based access, audit trail of all activities, data encryption, pause/resume to skip credit card info while recording a call, 100% digitalized fax transaction, and much more. Plus, our solutions are ISO 27001 certified to ensure you the best possible security posture.
Break down complexities. Make customers happy.
The unification of communication channels into one organized and easy-to-use UC Suite allows for more meaningful interactions between staff and with customers, leading to an immediate improvement of the overall service. Imagicle Customer Service allows you to keep on top of call volume, so calls are not missed or misrouted, while real-time monitoring of agents allows for ongoing coaching and improvement of call handling. Call Analytics reporting capabilities help you size your communication system correctly and make smart data-driven decisions to save time and money. Call Recording allows you not to lose fundamental data for your financial activities, archive and retrieve them in a snap. With Contact Manager you’ll find the contact you are looking for within seconds among multiple directories and avoid unnecessary waiting times, while our Digital Fax allows you to send faxes in one click as an email.
Record 100% of calls from all devices, skip sensitive data, set data retention time, archive and retrieve conversations quickly, and get full compliance with MiFID II, GDPR, and PCI-DSS.
Monitor the adoption and usage of your devices across your company and schedule reports in your preferred time zone to have a clear view of expenditure and calling behaviors of your employees.
Stay on top of call volume thanks to efficient routing, transfer, pause/ resumption, possibility of checking if colleagues are available.
Reduce the risk of unsecured communications by virtualizing your fax system, track communications, eliminate maintenance and be fully compliant with GDPR and HIPAA.
“The tools integrated perfectly with the Cisco platform, providing operators and customers with an effective and rich calling experience”Joseph Mullany - Project Manager
Deliver with integrity, drive for results, keep people at the center, exceed expectations: here are the cornerstones of Janney, US financial company committed to providing individuals, families, businesses, and institutions with tailored financial advice. That's why it needed a reliable and safe call and contact management system able to speed up the work and offer maximum efficiency and quality to both operators and customers.
Find out how Imagicle Attendant Console with Advanced Queueing and Contact Manager revolutionized Janney's communications system and boosted customer service quality.
“One of the finest support services I've ever tried”David Lawson - IT Analyst
Cubiks is an international consulting firm that designs and provides services for human resources assessment and development.
Over 1,000 clients in 50 countries use Cubiks solutions.
The company chose the Imagicle directory management solution, Contact Manager, for the guaranteed support service ready to answer any question in seven different languages.
Like many other clients, GSK needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department, and site; profiling the directory per user-group, and allowing access from IP telephones and the web.
Using the Imagicle UC Suite, GSK's European employees now have a centralized company directory that's complete and synchronized, perfectly compatible with the global numbering plan, and able to generate speed dial numbers for any contact.
For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers, and suppliers; and to provide access to them from fixed phones, mobile devices, and Cisco Jabber, using Imagicle gadgets.
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