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Imagicle UC Cloud Suite

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Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

Call 
Recording

Contact 
Manager

Call 
Analytics

Digital 
Fax

Hotel 
Services

With Imagicle UC Cloud Suite, your favorite apps are immediately available from the Imagicle Cloud, either in public or private mode.

Start making your communications faster, smarter, easier.

The office in your pocket.

Manage your apps through IP phones, Cisco Webex, Cisco Jabber, Microsoft Teams, browsers, mobile devices and other platforms, even if your calling platform is On-Prem or Hosted.

Pay for only what you need.

With Imagicle UC Cloud Suite, you only pay for the services you need through a single subscription including support services, elastic resources, and unlimited data retention, in addition to the features you choose.

Top scalability.

Expand your existing resources to accommodate increased business needs and support your business growth without expensive changes to your IT systems.

Secure cloud connectivity.

The solution securely connects to your network via the Internet (OTT), VPN, SD Wan or Equinix ECX to integrate with the systems on your network, and you can leverage your current PSTN lines to go into production immediately.

Out of the box and always up to date.

Start with a simple subscription, get 3 seasonal updates and daily back-ups with 0 downtimes and no IT operational costs.

All the support you deserve.

Imagicle Advanced Services and ImagicleCare Services teams will assist you from the solutions' adoption to proactive support, 24/7/365.

Go Cloud today with a special offer!
4 key apps to enable new smart workplaces and move to the Cloud saving over 40%.

Details that make the difference.

Public or private cloud. It's your choice.

Depending on your needs, you can deploy your Imagicle UC Cloud Suite with Public or Private models, enjoying different levels of flexibility, several connection models (i.e., via Imagicle public SBC, VPN, SD-WAN, Equinix ECX), and local availability. You can connect it directly to your calling platform, wherever it is: in the cloud of course, but also On-Prem or hosted by your Service Provider, leveraging your existing PSTN lines, adding elastic resources and unlimited data retention.

Security as you’ve never seen it.

The Imagicle UC Cloud Suite is based on AWS, meaning that you can rely on a leading cloud provider's top-level security. We keep your apps updated against the OWASP 10, and we've completed the ISO 27001 standard's requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).

20+ Data Centers worldwide.

Imagicle UC Cloud Suite is hosted and operated by Imagicle on a dedicated, secure, and reliable instance available for every GEO, based on AWS Data Centers. The service is available for production, PoC, and Lab in North America, Europe, the Middle East but, on request, can be activated in more than 20 DCs worldwide.

A perfect match for your Cloud Calling Platforms.

The best choice to empower your cloud calling platform while ensuring top-level security, cost-savings, and the same unified, efficient and simple usability with improved scalability and flexibility. Cisco UCM Cloud, Webex Calling, Broadworks, and Microsoft Teams: you choose the platform, we bring you the experience you love, even if your calling platform is On-Prem or hosted by your Service Provider.

Don’t give up on the things you love.

A proper calling platform is just as important as the apps that make a difference in the daily user experience. With Imagicle, you don’t have to give it up: as you switch to the Cloud, all your beloved apps will be available behind a single pane of glass just as before.

Let's cut those costs!

On-prem customers can face several hidden costs, including computing, consumption, backup, and third parties licenses. With Imagicle UC Cloud Suite, SW products, SW support, hosting, and operations costs will be included in a single, clear, predictable subscription with a lower TCO.
Easily integrate with the things you already use and love.

Easily integrate with the things you already use and love.

Use pre-built integrations or build your own custom integrations using our secure developer API.

Learn More

Get your job done with the Imagicle UC Cloud services.

Customer service

Don't keep your customers waiting.

Your efforts to provide a product or service of great quality can't be ruined by inefficient management of waiting times. Imagicle Customer Service - including Auto Attendant, Advanced Queueing, and Attendant Console - optimizes your business operations thanks to smooth call routing, queueing, and management, while Contact Manager centralizes all your directories, returning the contact you are looking for within seconds.
Attendant Console - Centralino Telefonico

Attendant Console

Advanced Queueing

Auto Attendant

Contact Manager

Keep the pace with regulations.

The rise of regulatory demands drives organizations to increase communication capture and sustain compliance. Whether it’s MIFID II, GDPR, PCI-DSS, HIPAA, Imagicle Call Recording, with secure storage and customizable retention times, role-based access, encryption, a complete audit trail of activities, and the ability to skip sensitive information ensures 100% compliance, while playback and evaluation provide instant qualitative feedback.
Call compliance

Call Recording

Business analytics for top productivity.

Phone calls are still the preferred method for immediate customer interaction. This is why understanding customer experience is key to competitive advantage. By incorporating Call Analytics and Call Recording into your customer service, you will track, monitor, evaluate communications, and highlight trends for informed decisions. And to further raise your team efficiency, you can check resources' utilization, device adoption, billing, and fraud.
Insights

Call Analytics

Call Recording

When digital means cost-effective.

While some tools are still part of our job, technology has evolved past paper-driven devices. Don’t settle for clunky fax machines and outdated file sharing processes. Send and receive faxes from all devices as emails with our Digital Fax and let Contact Manager centralize all contacts, saving on materials and maintenance and complying with regulations. Thanks to our dedicated gadgets, these apps are available on Cisco Jabber, Webex, and MS Teams!
Digitalization

Digital Fax

Contact Manager

Ensure an unforgettable guest experience.

Staff preparation, state-of-the-art facilities, and customized services are the basis of a satisfying experience for your hotel guests. Nowadays, though, that's not enough. Implementing the best communication systems and additional welcoming and telephony services has become essential. In addition to perfectly integrating the PMS with your Cisco Platform, Imagicle Hotel Services takes care of your guests' experience from check-in to check-out.
Hotel Services

Hotel Services

Shall we arrange a demo?
We'll guide you through the benefits of Imagicle UC Cloud Suite.
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

We love answering your questions.

Not ready for the Imagicle Cloud yet?

UC Cloud Suite
Cloud
On Prem/Hosted
Hosted and operated by Imagicle
Cloud:
On Prem/Hosted:
Update to the latest version
Cloud:
On Prem/Hosted:
Daily backup for high reliability
Cloud:
On Prem/Hosted:
High and immediate scalability
Cloud:
On Prem/Hosted:
Ready for mobile remote access (OTT)
Cloud:
On Prem/Hosted:
Secure elastic storage (Recording, Fax)
Cloud:
On Prem/Hosted:
Continuous scan of security vulnerabilities
Cloud:
On Prem/Hosted: Optional
Cloud apps integrations (ex: Gmail, O365, DBOX)
Cloud:
On Prem/Hosted: Optional
Proactive monitoring and alarming
Cloud:
On Prem/Hosted: Optional
High Availability across multiple timezones
Cloud:
On Prem/Hosted: Optional

Resources.

  • Event News
    Imagicle @ Gitex Tech Week 2021: must-have integrations with Cisco.
    Find us at the Cisco booth in Za'abeel Hall 1 to discover everything about the must-have Imagicle + Cisco integrations you don't want to miss.
  • EN Wed. 20 Oct 11:30 AM CEST RegisterRegister
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Introducing the brand new Imagicle Manager Assistant.
    Design to improve call management and cooperation between Managers and Assistants. Discover how!

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

  • Products Blog
    Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
    New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.
  • Products Blog
    Why it’s Smart to work on the Imagicle Cloud.
    We develop customized solutions that make smart workers' lives easier. Read on to discover more.
  • Products Blog
    Your sigh of relief: Imagicle UC Cloud Suite.
    Before our communications, it was our needs that changed. What needs do YOU identify with? Let's find out.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Discover Imagicle UC Cloud Suite.
    The power of Imagicle UC Apps + the benefits of the cloud.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Introducing the brand new Imagicle Manager Assistant.
    Design to improve call management and cooperation between Managers and Assistants. Discover how!
  • EN Wed. 20 Oct 11:00 AM EDT RegisterRegister
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.

Let's find out more!

  • DownloadDownload
    White paper White paper
    Learn everything about the benefits of Imagicle Cloud Licensing.
    Cloud Licensing, Smart account, Licensing portal, and much more. All in one, short guide.
  • DownloadDownload
    Brochure Brochure
    The only Cloud that makes the Sun come out.
    How about finding a way to work fast, but in perfect synergy with your teams?The Cloud is the answer. Discover how!
  • Event News
    Imagicle @ Gitex Tech Week 2021: must-have integrations with Cisco.
    Find us at the Cisco booth in Za'abeel Hall 1 to discover everything about the must-have Imagicle + Cisco integrations you don't want to miss.

We love answering your questions.

When considering the total cost of ownership, including SW Maintenance, Hosting and Operations, Imagicle UC Cloud Suite can be cheaper than the On-Prem solution even for small-sized projects.

Imagicle protects your data all-round: physical security guaranteed by AWS, Secure Software Development Lifecycle approach, OWASP 10, penetration testing, ISO 27001, privacy regulations.

Imagicle Advanced Services offer you tailor-made assistance during delivery, implementation or project upgrade, while ImagicleCare Services Team will be always available in 7 different languages.

Of course! We offer you a free demo, a free trial period, or even a Proof of Concept within your environment with the assistance of our dedicated Solutions Specialist team.

You can keep your existing PSTN and Calling platform on-prem and start moving apps in the cloud, thus simplifying your future transition to the Cloud.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote