Roadmap - Imagicle

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Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Always better.

Imagicle roadmap

Summer 2022

Summer Release 2022 is more powerful than you can expect. The new features and functionalities it delivers to your communications bring together the human and virtual side of communications perfectly, creating a whole new concept of faster, smarter, and easier. Imagicle Voice Analytics has a new widget to track operators' performances and alarms to makes supervisors' lives easier, we've launched a new product, Imagicle Conversational AI, and we've released new features and integrations for the calling platforms you use and love: Webex Calling and Microsoft Teams.

Product

Feature

For

Voice Analytics

Agent ranking widget

A new Widget for the dashboard displaying the agent's ranking by average sentiment in their conversations and with the percentage comparison with the previous period.

Cisco
MS Teams
Cross Platform

Voice Analytics

Sentiment filtering

Added filtering by sentiment in the call list

Cisco
MS Teams
Cross Platform

Voice Analytics

Alarms and notifications

A new alarming engine that allows Supervisors to be alerted via email if some keywords are mentioned or not mentioned during a conversation, with the possibility to filter out by sentiment and go directly from the email to the trascription and call playback.

Cisco
MS Teams
Cross Platform

Conversational AI

New Product Launch

Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents to improve customer and employee experience.

Cisco
MS Teams
Cross Platform

Call Analytics

Native integration for external calls

Analyze external calls for Microsoft Teams customers consuming PSTN through Direct Routing or Operator Connect model.

MS Teams

Attendant Console

Synchronize colleagues photos from Webex Control Hub

Automatic daily synchronization of colleagues directory directly from Webex Control Hub.

Cisco
MS Teams
Cross Platform

UC Suite

Users synchronization from AzureAD

Automatic daily UC Suite users synchronization from Microsoft AzureAD users.

Cisco
MS Teams
Cross Platform

Suite

Windows Server 2022 support

UC Suite can now be installed on latest Microsoft operating system, Windows Server 2022

Cisco
MS Teams
Cross Platform

Spring 2022

Spring Release 2022 makes your communications more secure and advanced than ever! Boosted security and ease of use with Webex Single Sign-On and direct user synchronization from Webex Control Hub, a whole set of enhanced integrations including Digital Fax for Webex Calling and Call Recording for Microsoft Teams, and a complete dashboard for Voice Analytics.

Product

Feature

For

Attendant Console

Single Sing-On with Webex Identity

Cisco

Attendant Console

Synchronize colleagues photos from Cisco Webex Control Hub

Automatic daily synchronization of colleagues directory along with their avatar photos directly from Cisco Webex Control

Cisco

Suite

Users synchronization from Webex

Automatic daily UC Suite users synchronization from Cisco Webex Control Hub users.

Cisco

Attendant Console

Improved compatibility with Microsoft Teams Calling

Added the possibility to hold and resume calls directly from Attendant Console, thanks to the improved Communications API based native integration.

MS Teams

Attendant Console

Support for deksphone

Attendant Console can now integrate with a physical phone registered to Microsoft SIP Gateway, providing the full set of feature needed by operators (including transfer to any numbers, park and camp-on!)

MS Teams

Call Recording

Native integration now in General Availability

Record any Microsoft Teams calls, including internal and externals ones, thanks to the native integration based on Communications API, which is now in GA.

MS Teams

Digital Fax

Compatibility with Webex Calling Multi-Tenant

Digital Fax is now natively integrated with Webex Calling to deliver a 100% cloud-based faxing solution, thanks to the direct connection to the Webex Control Hub

Cisco

Voice Analytics

SAML Single Sign-On

Single Sign-on Support via Imagicle Cloud for the Voice Analytics. Supports the following IDP: Azure AD, ADFS, Okta, Duo, Ping Identity, Webex.

Cisco
MS Teams
Cross Platform

Voice Analytics

Dashboard

A brand new Dashboard for Supervisors and Agents with Call Volume analysis, Sentiment trend analysis, Periods comparison and the possibility to drill down from the chart to the call list with a simple click.

Cisco
MS Teams
Cross Platform

UCCS

Improved Upgrade Process

All scheduled upgrade operations are now communicated with end customer and delay between UC release and UCCS environment upgrade has been decreased.

Cisco
MS Teams
Cross Platform

IMA

Post action prompt

When an action is done using deskphone buttons, the user is redirected to a custom voice prompts and no longer to a busy signal.

Cisco

IMA

Deskphone button support

BLF of associated buttons to activate/deactivate the filtering are now updated

Cisco

IMA

Filtered call display

When a filtered incoming call is presented to assistant device, the display includes now Manager name in addition of the Manager number

Cisco

IMA

Forward to Voicemail Feature

A manager can now forward the filtered calls to his/her Unity Connection voicemail box.

Cisco

IMA

OIDC Single Sign-On

Single Sign-on Support on prem for Web Interface and Webex/Jabber gadget. Supports the following SAML-based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity, Webex.

Cisco

IMA

SAML Single Sign-On

Single Sign-on Support via Imagicle Cloud for Web Interface and Webex/Jabber gadget. Supports the following SAML-based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity, Webex.

Cisco

Winter 2022

The new Imagicle Winter Release 2022 is coming! Lots of new features will soon be available to streamline your daily job, even and especially if you're implementing a hybrid work model.
- Single Sign On for your Imagicle Attendant Console to give you top-level security;
- Webex presence integration to show the Webex presence inside the Attendant Console;
- New Supervisor Privilege, tailored to access Auto Attendant's configuration and reports;
- Automatic upload of your recordings from your Imagicle Call Recording to Voice Analytics, ready to provide all the insight you need.
... and much more! Stay tuned!

Product

Feature

For

Attendant Console

SAML Single Sign-On

Single Sign-on Support via Imagicle Cloud for the Attendant Console. Supports the following SAML-based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity.

Cisco
MS Teams
Cross Platform

Attendant Console

Webex presence integration

Shows presence of Webex users in the Attendant Console, while also being able to combine presence from other sources including Cisco Jabber and Microsoft Teams.

Cisco
MS Teams
Cross Platform

Auto Attendant

Supervisor Privilege

New role with privileges to access configuration and reports for multiple defined services.

Cisco
MS Teams
Cross Platform

Call Recording

Automatic Recording Upload

Possibility to connect to the new Imagicle Voice Analytics and automatically upload recording for transcription, sentiment analysis, and more!

Cisco
MS Teams
Cross Platform

Summer 2021

The new Summer Release 2021 is disruptive. The new native integrations we have developed will transform the user experience of the cloud calling platforms you love: Webex Calling and Microsoft Teams. Imagicle Attendant Console now takes control of your Webex client or your IP Phone, streamlining your Customer Service together with the other Imagicle apps. At the same time, as for Microsoft Teams, you will find native integration with Attendant Console to guarantee professional management and Call Recording to capture external and internal calls. Last but not least, you can now enjoy our brand new Imagicle Manager Assistant to improve call management and cooperation between Managers and Assistants. And the news does not end there. We got our ISO 27001 certification to grant the best security level, enabled support for Cisco UCM 14.x version and a new Windows app for print-to-fax. Learn more!

Product

Feature

For

Attendant Console

Microsoft Teams native integration

Attendant Console now seamlessly works with Microsoft Teams clients, without requiring SFB client anymore, thanks to a new native integration based on Microsoft Communications API. Available in Controlled Release.

MS Teams

Attendant Console

Cisco Webex Calling native integration

Attendant Console now seamlessly works with Cisco Webex Calling. Available in Controlled Release.

Cisco

Call Recording

Internal calls recording on Microsoft Teams

Even internal calls between Microsoft Teams users can now be recorded, thanks to the new native integration based on Microsoft Communications API

MS Teams

Digital Fax

New Windows Print to Fax client

Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API

Cisco
MS Teams
Cross Platform

Suite

SAML Single Sign-On

Single Sign-on Support via Imagicle Cloud for the UC Suite and Gadgets. Support the following SAML based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity

Cisco
MS Teams
Cross Platform

Spring 2021

The flowers of Imagicle Spring Release 2021 have sprouted and added a touch of beauty, speed, and simplification to many Imagicle apps. We started with easier connectivity, adding SD-WAN to the existing VPN and Equinix ECX connections, together with the brand new internet peering designed to address modern cloud calling platforms like Cisco Webex and Microsoft Teams. We introduced new reports' set for our Call Analytics to examine device adoption across the organization and new support to time zone preferences. We strengthen our security with the Modern Authentication for Microsoft O365, and enhanced our Call Recording Search & Play web interface. And much, much more!

Product

Feature

For

Attendant Console

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Cisco
MS Teams
Cross Platform

Attendant Console

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Cisco
MS Teams
Cross Platform

Advanced Queueing

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Cisco
MS Teams
Cross Platform

Call Analytics

Device usage and adoption analysis

New dedicated reports for devices to analyze and optimize the usage of devices

Cisco

Call Analytics

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

Cisco
MS Teams
Cross Platform

Digital Fax

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration

Cisco
MS Teams
Cross Platform

Winter 2021

Imagicle Winter Release 2021: cloud, security, integrations! With Imagicle UC Cloud Suite all the Imagicle winning apps are now available from the Imagicle Cloud through a smart subscription offer combining the power of Imagicle apps with the benefits of the Cloud. Are you using Cisco Hunt Groups and do you want better analytics? Imagicle Call Analytics offers you an enhanced Hunt Group reporting to help you get the most out of them and improve caller experience. Violet skin is added to your Imagicle Attendant Console to the existing 4 ones giving you the possibility to match your everyday mood at the best. Moreover, both your Imagicle UC Suite server and the console will be able to establish a safe, trusted and encrypted connection.