Imagicle apps, always a season ahead.

Imagicle Winter Release 2023 takes your eXperience to the next level with many new features aimed at improving customer and employee experience. Imagicle Screen Recording - the Call Recording add-on - captures agents' on-screen activities during calls and replays the entire customer interactions. Voice Analytics got 3x faster and is now enriched with tags and groups to make supervisors' lives easier. Conversational AI has a new dashboard to analyze the performance of chatbots and voicebots and a new way to integrate with Whatsapp without 3rd party providers. Plus the Imagicle gadgets have a new look'n feel.

Summer Release 2022 is more powerful than you can expect. The new features and functionalities it delivers to your communications bring together the human and virtual side of communications perfectly, creating a whole new concept of faster, smarter, and easier. Imagicle Voice Analytics has a new widget to track operators' performances and alarms to makes supervisors' lives easier, we've launched a new product, Imagicle Conversational AI, and we've released new features and integrations for the calling platforms you use and love: Webex Calling and Microsoft Teams.

Spring Release 2022 makes your communications more secure and advanced than ever! Boosted security and ease of use with Webex Single Sign-On and direct user synchronization from Webex Control Hub, a whole set of enhanced integrations including Digital Fax for Webex Calling and Call Recording for Microsoft Teams, and a complete dashboard for Voice Analytics.

The new Imagicle Winter Release 2022 is coming! Lots of new features will soon be available to streamline your daily job, even and especially if you're implementing a hybrid work model.
- Single Sign On for your Imagicle Attendant Console to give you top-level security;
- Webex presence integration to show the Webex presence inside the Attendant Console;
- New Supervisor Privilege, tailored to access Auto Attendant's configuration and reports;
- Automatic upload of your recordings from your Imagicle Call Recording to Voice Analytics, ready to provide all the insight you need.
... and much more! Stay tuned!

The new Summer Release 2021 is disruptive. The new native integrations we have developed will transform the user experience of the cloud calling platforms you love: Webex Calling and Microsoft Teams. Imagicle Attendant Console now takes control of your Webex client or your IP Phone, streamlining your Customer Service together with the other Imagicle apps. At the same time, as for Microsoft Teams, you will find native integration with Attendant Console to guarantee professional management and Call Recording to capture external and internal calls. Last but not least, you can now enjoy our brand new Imagicle Manager Assistant to improve call management and cooperation between Managers and Assistants. And the news does not end there. We got our ISO 27001 certification to grant the best security level, enabled support for Cisco UCM 14.x version and a new Windows app for print-to-fax. Learn more!

The flowers of Imagicle Spring Release 2021 have sprouted and added a touch of beauty, speed, and simplification to many Imagicle apps. We started with easier connectivity, adding SD-WAN to the existing VPN and Equinix ECX connections, together with the brand new internet peering designed to address modern cloud calling platforms like Cisco Webex and Microsoft Teams. We introduced new reports' set for our Call Analytics to examine device adoption across the organization and new support to time zone preferences. We strengthen our security with the Modern Authentication for Microsoft O365, and enhanced our Call Recording Search & Play web interface. And much, much more!

Imagicle Winter Release 2021: cloud, security, integrations! With Imagicle UC Cloud Suite all the Imagicle winning apps are now available from the Imagicle Cloud through a smart subscription offer combining the power of Imagicle apps with the benefits of the Cloud. Are you using Cisco Hunt Groups and do you want better analytics? Imagicle Call Analytics offers you an enhanced Hunt Group reporting to help you get the most out of them and improve caller experience. Violet skin is added to your Imagicle Attendant Console to the existing 4 ones giving you the possibility to match your everyday mood at the best. Moreover, both your Imagicle UC Suite server and the console will be able to establish a safe, trusted and encrypted connection.