Imagicle apps, always a season ahead.

The latest Imagicle Release is available!
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Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Imagicle roadmap

Spring 2023
Taking integrations to the next level! Call Recording and Call Analytics are officially available for Webex Calling Multi-Tenant. Plus, you can now interact with your customers using digital channels like website chat, WhatsApp, Telegram, and more directly from your Attendant Console/Operator Essentials.
Spring 2023
Product
Feature
For
Voice Analytics
Add a note to a conversation
The operator or the supervisor can now add or edit a note in a conversation. Is it also possible to seach for a conversation that has a text in its note.
  • Cisco
  • MS Teams
  • Cross Platform
Voice Analytics
Download the transcription text
The operator or the supervisor can now download the trascription of a conversation in a text file
  • Cisco
  • MS Teams
  • Cross Platform
Screen Recording
UCCS support of Screen Recording
Screen recording support on UCCS deployment
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Improved compatibility with Microsoft Teams Calling
Now operators can also transfer calls to PSTN as well as parking and resuming calls and leveraging Imagicle Advanced Queueing Camp-on
  • MS Teams
Attendant Console
Omnichannel
Attendant Console operators can now serve customers also through the integrated chat panel, powered by Imagicle Conversational AI platform
  • Cisco
  • MS Teams
  • Cross Platform
Conversational AI
Improved conversational IVR
Conversational IVR now provides a better experience thanks to more natural and human-like text-to-speech voices and optimized interactions
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Native integration for Webex Calling Multi Tenant
Call Recording is now available inside the Webex Control Hub as a new native recording option.
  • Cisco
Call Analytics
Native integration for Webex Calling Multi Tenant
Call Analytics now provides call and cost analysis for Webex Calling Multi Tenant, including analysis calls received from Hunt Groups
  • Cisco
Imagicle Winter Release 2023 takes your eXperience to the next level with many new features aimed at improving customer and employee experience. Imagicle Screen Recording - the Call Recording add-on - captures agents' on-screen activities during calls and replays the entire customer interactions. Voice Analytics got 3x faster and is now enriched with tags and groups to make supervisors' lives easier. Conversational AI has a new dashboard to analyze the performance of chatbots and voicebots and a new way to integrate with Whatsapp without 3rd party providers. Plus the Imagicle gadgets have a new look'n feel.
Winter 2023
Product
Feature
For
Digital Fax
Compatibility with Webex Calling Multi-Tenant
Digital Fax is now natively integrated with Webex Calling to deliver a 100% cloud-based faxing solution, thanks to the direct connection to the Webex Control Hub
  • Cisco
Call Recording
Improved performance with high calls density
Call Recording engine has been optimized to provied best performance even under high calls density (call rate per second)
  • Cisco
Call Recording
Screen Recording
Call Recording add-on that allows to capture the screen of a Windows PC used by an agent being audio recorded. Screen Recordings are then securely stored by Call Recording which search'n play interface allows to search for them and allow separate playback
  • Cisco
Voice Analytics
Call tagging
Supervisors and Agents can now tag calls to improve the collaboration, making easier the review conversation quality and the call serching.
  • Cisco
  • MS Teams
  • Cross Platform
Voice Analytics
Group Management
Administrators have now a powerful tool to create groups of users and agents and assign them to supervisors to properly separate che visibility and permission on company conversations.
  • Cisco
  • MS Teams
  • Cross Platform
Voice Analytics
Screen Recording
On Voice Analytics the Screen of an Agent recorded during a phone conversation can be played back in sync with the voice of the call and the transcription to better review the Agent activities.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
New gadget
The Call Recording gadget (available for Cisco Webex, Cisco Finesse, Cisco Jabber and Microsoft Teams) now offer a completely renewed and modern look'n feel.
  • Cisco
  • MS Teams
  • Cross Platform
Digital Fax
New gadget
The Digital Fax gadget (available for Cisco Webex, Cisco Jabber and Microsoft Teams) now offer a completely renewed and modern look'n feel.
  • Cisco
  • MS Teams
  • Cross Platform
Advanced Queueing
Improved performance for ACD reporting
Customers managing an high volume of calls with Imagicle ACD can now run ACD reports faster than ever
  • Cisco
  • MS Teams
  • Cross Platform
Advanced Queueing
Near real time statistics API
Public REST API that allow third party to easily develop a web based dashboard or wallboard displaying near real time data about calls waiting in the queues, as well as recent historical statistics (such as avearge and maximum waiting or conversation time)
  • Cisco
  • MS Teams
  • Cross Platform
UCCS
New region available
UC Cloud Suite can now be deployed in new AWS region Dubai
Summer Release 2022 is more powerful than you can expect. The new features and functionalities it delivers to your communications bring together the human and virtual side of communications perfectly, creating a whole new concept of faster, smarter, and easier. Imagicle Voice Analytics has a new widget to track operators' performances and alarms to makes supervisors' lives easier, we've launched a new product, Imagicle Conversational AI, and we've released new features and integrations for the calling platforms you use and love: Webex Calling and Microsoft Teams.
Summer 2022
Product
Feature
For
Voice Analytics
Agent ranking widget
A new Widget for the dashboard displaying the agent's ranking by average sentiment in their conversations and with the percentage comparison with the previous period.
  • Cisco
  • MS Teams
  • Cross Platform
Voice Analytics
Sentiment filtering
Added filtering by sentiment in the call list
  • Cisco
  • MS Teams
  • Cross Platform
Voice Analytics
Alarms and notifications
A new alarming engine that allows Supervisors to be alerted via email if some keywords are mentioned or not mentioned during a conversation, with the possibility to filter out by sentiment and go directly from the email to the trascription and call playback.
  • Cisco
  • MS Teams
  • Cross Platform
Conversational AI
New Product Launch
Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents to improve customer and employee experience.
  • Cisco
  • MS Teams
  • Cross Platform
Call Analytics
Native integration for external calls
Analyze external calls for Microsoft Teams customers consuming PSTN through Direct Routing or Operator Connect model.
  • MS Teams
Attendant Console
Synchronize colleagues photos from Webex Control Hub
Automatic daily synchronization of colleagues directory directly from Webex Control Hub.
  • Cisco
  • MS Teams
  • Cross Platform
UC Suite
Users synchronization from AzureAD
Automatic daily UC Suite users synchronization from Microsoft AzureAD users.
  • Cisco
  • MS Teams
  • Cross Platform
Suite
Windows Server 2022 support
UC Suite can now be installed on latest Microsoft operating system, Windows Server 2022
  • Cisco
  • MS Teams
  • Cross Platform
Spring Release 2022 makes your communications more secure and advanced than ever! Boosted security and ease of use with Webex Single Sign-On and direct user synchronization from Webex Control Hub, a whole set of enhanced integrations including Digital Fax for Webex Calling and Call Recording for Microsoft Teams, and a complete dashboard for Voice Analytics.
Spring 2022
Product
Feature
For
Attendant Console
Single Sing-On with Webex Identity
Login to Imagicle Attendant Console and UC Suite using Cisco Webex credentials
  • Cisco
Attendant Console
Synchronize colleagues photos from Cisco Webex Control Hub
Automatic daily synchronization of colleagues directory along with their avatar photos directly from Cisco Webex Control
  • Cisco
Suite
Users synchronization from Webex
Automatic daily UC Suite users synchronization from Cisco Webex Control Hub users.
  • Cisco
Attendant Console
Improved compatibility with Microsoft Teams Calling
Added the possibility to hold and resume calls directly from Attendant Console, thanks to the improved Communications API based native integration.
  • MS Teams
Attendant Console
Support for deksphone
Attendant Console can now integrate with a physical phone registered to Microsoft SIP Gateway, providing the full set of feature needed by operators (including transfer to any numbers, park and camp-on!)
  • MS Teams
Call Recording
Native integration now in General Availability
Record any Microsoft Teams calls, including internal and externals ones, thanks to the native integration based on Communications API, which is now in GA.
  • MS Teams
Digital Fax
Compatibility with Webex Calling Multi-Tenant
Digital Fax is now natively integrated with Webex Calling to deliver a 100% cloud-based faxing solution, thanks to the direct connection to the Webex Control Hub
  • Cisco
Voice Analytics
SAML Single Sign-On
Single Sign-on Support via Imagicle Cloud for the Voice Analytics. Supports the following IDP: Azure AD, ADFS, Okta, Duo, Ping Identity, Webex.
  • Cisco
  • MS Teams
  • Cross Platform
Voice Analytics
Dashboard
A brand new Dashboard for Supervisors and Agents with Call Volume analysis, Sentiment trend analysis, Periods comparison and the possibility to drill down from the chart to the call list with a simple click.
  • Cisco
  • MS Teams
  • Cross Platform
UCCS
Improved Upgrade Process
All scheduled upgrade operations are now communicated with end customer and delay between UC release and UCCS environment upgrade has been decreased.
  • Cisco
  • MS Teams
  • Cross Platform
IMA
Post action prompt
When an action is done using deskphone buttons, the user is redirected to a custom voice prompts and no longer to a busy signal.
  • Cisco
IMA
Deskphone button support
BLF of associated buttons to activate/deactivate the filtering are now updated
  • Cisco
IMA
Filtered call display
When a filtered incoming call is presented to assistant device, the display includes now Manager name in addition of the Manager number
  • Cisco
IMA
Forward to Voicemail Feature
A manager can now forward the filtered calls to his/her Unity Connection voicemail box.
  • Cisco
IMA
OIDC Single Sign-On
Single Sign-on Support on prem for Web Interface and Webex/Jabber gadget. Supports the following SAML-based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity, Webex.
  • Cisco
IMA
SAML Single Sign-On
Single Sign-on Support via Imagicle Cloud for Web Interface and Webex/Jabber gadget. Supports the following SAML-based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity, Webex.
  • Cisco
The new Imagicle Winter Release 2022 is coming! Lots of new features will soon be available to streamline your daily job, even and especially if you're implementing a hybrid work model.
- Single Sign On for your Imagicle Attendant Console to give you top-level security;
- Webex presence integration to show the Webex presence inside the Attendant Console;
- New Supervisor Privilege, tailored to access Auto Attendant's configuration and reports;
- Automatic upload of your recordings from your Imagicle Call Recording to Voice Analytics, ready to provide all the insight you need.
... and much more! Stay tuned!
Winter 2022
Product
Feature
For
Attendant Console
SAML Single Sign-On
Single Sign-on Support via Imagicle Cloud for the Attendant Console. Supports the following SAML-based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity.
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Webex presence integration
Shows presence of Webex users in the Attendant Console, while also being able to combine presence from other sources including Cisco Jabber and Microsoft Teams.
  • Cisco
  • MS Teams
  • Cross Platform
Auto Attendant
Supervisor Privilege
New role with privileges to access configuration and reports for multiple defined services.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Automatic Recording Upload
Possibility to connect to the new Imagicle Voice Analytics and automatically upload recording for transcription, sentiment analysis, and more!
  • Cisco
  • MS Teams
  • Cross Platform
The new Summer Release 2021 is disruptive. The new native integrations we have developed will transform the user experience of the cloud calling platforms you love: Webex Calling and Microsoft Teams. Imagicle Attendant Console now takes control of your Webex client or your IP Phone, streamlining your Customer Service together with the other Imagicle apps. At the same time, as for Microsoft Teams, you will find native integration with Attendant Console to guarantee professional management and Call Recording to capture external and internal calls. Last but not least, you can now enjoy our brand new Imagicle Manager Assistant to improve call management and cooperation between Managers and Assistants. And the news does not end there. We got our ISO 27001 certification to grant the best security level, enabled support for Cisco UCM 14.x version and a new Windows app for print-to-fax. Learn more!
Summer 2021
Product
Feature
For
Attendant Console
Microsoft Teams native integration
Attendant Console now seamlessly works with Microsoft Teams clients, without requiring SFB client anymore, thanks to a new native integration based on Microsoft Communications API. Available in Controlled Release.
  • MS Teams
Attendant Console
Cisco Webex Calling native integration
Attendant Console now seamlessly works with Cisco Webex Calling. Available in Controlled Release.
  • Cisco
Call Recording
Internal calls recording on Microsoft Teams
Even internal calls between Microsoft Teams users can now be recorded, thanks to the new native integration based on Microsoft Communications API
  • MS Teams
Digital Fax
New Windows Print to Fax client
Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API
  • Cisco
  • MS Teams
  • Cross Platform
Suite
SAML Single Sign-On
Single Sign-on Support via Imagicle Cloud for the UC Suite and Gadgets. Support the following SAML based IDP: Azure AD, ADFS, Okta, Duo, Ping Identity
  • Cisco
  • MS Teams
  • Cross Platform
The flowers of Imagicle Spring Release 2021 have sprouted and added a touch of beauty, speed, and simplification to many Imagicle apps. We started with easier connectivity, adding SD-WAN to the existing VPN and Equinix ECX connections, together with the brand new internet peering designed to address modern cloud calling platforms like Cisco Webex and Microsoft Teams. We introduced new reports' set for our Call Analytics to examine device adoption across the organization and new support to time zone preferences. We strengthen our security with the Modern Authentication for Microsoft O365, and enhanced our Call Recording Search & Play web interface. And much, much more!
Spring 2021
Product
Feature
For
Attendant Console
More secure Office365 integration
Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Microsoft Teams presence integration
Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!
  • Cisco
  • MS Teams
  • Cross Platform
Advanced Queueing
Improved server scalability
Terrific capacity improvement, to strongly increase the density per single server and better scale.
  • Cisco
  • MS Teams
  • Cross Platform
Call Analytics
Device usage and adoption analysis
New dedicated reports for devices to analyze and optimize the usage of devices
  • Cisco
Call Analytics
Multiple Timezones
Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.
  • Cisco
  • MS Teams
  • Cross Platform
Digital Fax
More secure Office365 integration
Support of OAuth 2.0 Modern Authentication for Office 365 email integration
  • Cisco
  • MS Teams
  • Cross Platform
Imagicle Winter Release 2021: cloud, security, integrations! With Imagicle UC Cloud Suite all the Imagicle winning apps are now available from the Imagicle Cloud through a smart subscription offer combining the power of Imagicle apps with the benefits of the Cloud. Are you using Cisco Hunt Groups and do you want better analytics? Imagicle Call Analytics offers you an enhanced Hunt Group reporting to help you get the most out of them and improve caller experience. Violet skin is added to your Imagicle Attendant Console to the existing 4 ones giving you the possibility to match your everyday mood at the best. Moreover, both your Imagicle UC Suite server and the console will be able to establish a safe, trusted and encrypted connection.
Winter 2021
Product
Feature
For
Attendant Console
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only
  • MS Teams
Advanced Queueing
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
  • MS Teams
Auto Attendant
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
  • MS Teams
Digital Fax
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget also supported in MS Teams
  • MS Teams
Call Recording
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in MS Teams
  • MS Teams
Call Analytics
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
  • MS Teams
Contact Manager
Compatibility with MS Teams Calling
Microsoft Teams Calling support, for search & dial via gadget in MS Teams
  • MS Teams
Call Analytics
Hunt Group Reporting
Get insights about calls on hunt groups, volumes, top extensions, busy hours and call details: if you can measure it, you can improve it!
  • Cisco
Attendant Console
Secure Connection
Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Violet theme
Your preferred Attendant Console, now with a new violet theme
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used as a device for Imagicle Attendant Console, helping the consolidation of the Cisco collaboration tools
  • Cisco
Advanced Queueing
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools
  • Cisco
Auto Attendant
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools
  • Cisco
Digital Fax
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Digital Fax features via Space Embedded app
  • Cisco
Call Recording
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Call Recording features via Space Embedded app
  • Cisco
Call Analytics
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Call Analytics features via Space Embedded app
  • Cisco
Contact Manager
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Contact Manager features via Space Embedded app
  • Cisco
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