Imagicle apps, always a season ahead.

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Always better.

We continuously invest in developing new apps and improving the ones you use. To help you plan upgrades and know what’s coming, we release new versions during fixed periods each year. We also work closely with vendors and partners to ensure compatibility with the latest platforms and operating systems, meaning Imagicle applications will work seamlessly with your unified communications upgrades.
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Always better.

We continuously invest in developing new apps and improving the ones you use. To help you plan upgrades and know what’s coming, we release new versions during fixed periods each year. We also work closely with vendors and partners to ensure compatibility with the latest platforms and operating systems, meaning Imagicle applications will work seamlessly with your unified communications upgrades.
SUBSCRIBE TO THE NEWSLETTER

Imagicle Roadmap.

Coming Next
This roadmap offers a preview of what we’re working on and where Imagicle is heading next. The features shown are coming in the next future and reflect our current vision and priorities.

While we’re excited about what’s ahead, details and timing may evolve along the way. The roadmap is shared to keep you informed and inspired, but it doesn’t represent a formal commitment to deliver specific features in a given release.

We’ll continue to refine our plans based on customer feedback, innovation, and real-world needs, always with the goal of delivering the best possible experience.
Contact Center
Feature
ETA
Contact Center Core - Brand new client
A brand new lightweight web client for contact centers that boosts agent productivity without call control. It delivers customer context and workflows while telephony stays on your existing phone
Summer ’26
Committed
Contact Center Core - Screen pop-up
Automatic customer screen pop-up in the Core Client, providing agents with relevant information from the CRM as soon as a call is received.
Winter ’27
Contact Center Core - Selective Call Pick-up
This allows agent to choose which calls to pick up from a queue.
Winter ’27
Callback
Callers can request an automatic callback while waiting in queue.
Winter ’27
Missed Calls
Agents can easily monitor calls they missed from their queues.
Winter ’27
Customizable Agent Workspace
Depending on your role in the organization (e.g.: agent, operator, supervisor) you’re able to customize the client’s home page with the capabilities you use the most.
Winter ’27
Feature
ETA
Callback
Callers can request an automatic callback while waiting in queue.
Winter ’27
Missed Calls
Agents can easily monitor calls they missed from their queues.
Winter ’27
Customizable Operator Workspace
Depending on your role in the organization (e.g.: agent, operator, supervisor) you’re able to customize the client’s home page with the capabilities you use the most.
Winter ’27
Feature
ETA
New engine for higher scalability and performance
A completely redesigned fax engine to deliver improved scalability, reliability, and overall performance.
Winter '27
Feature
ETA
Unify integration
Unlock advanced calling automation by integrating Imagicle solutions with Unify, extending ACS calling automation across platforms.
Winter '27
Feature
ETA
Brand new AI Analytics
A next-generation analytics engine powered by AI to deliver deeper insights, smarter reporting, and actionable intelligence.
Summer ’26
Committed
Feature
ETA
PII Redaction
Automatically detect and redact sensitive information in call recordings to enhance compliance and data protection.
Summer ’26
Committed
Call summarization and categorization
AI-generated call summaries and automatic categorization to speed up reviews and improve operational insights.
Summer ’26
Committed
AI Assisted Agent Scoring
AI-Assisted agent performance evaluation to deliver consistent and scalable quality scoring.
Summer ’26
Committed
Renewed transcription engine
Next-generation transcription engine delivering higher accuracy, lower Word Error Rate (WER), and improved overall transcription quality in 60+ supported languages.
Summer ’26
Committed
Language-independent AI Sentiment Analysis
Sentiment Analysis is now powered by the latest LLM AI and supported in 60+ languages.
Summer ‘26 - Winter ’27
AI-Powered Auto Tagging
AI-driven automatic tagging of conversations based on their content to simplify categorization, search, and analytics.
Summer ‘26 - Winter ’27
Transcription Translation & Language Normalization
Regardless of the language spoken during the call, supervisors can review transcripts and sentiment analysis in the language they prefer among those supported.
Summer ‘26 - Winter ’27
Automated Agent Scoring
AI-driven agent performance evaluation to deliver consistent and scalable quality scoring.
Winter ‘27
Feature
ETA
Generic MCP support
Extended interoperability with generic MCPs to enable flexible and scalable autonomous virtual receptionist scenarios.
Summer ’26
Committed
Knowledge Base Document Upload
Knowledge Base document upload to enable the AI Receptionist to answer questions using customer-provided documentation.
Summer ‘26
Committed
Knowledge Base Web Page Integration
Possibility to add your website URLs to your AI Receptionist knowledge base to allow it to provide responses based on published web pages.
Summer ‘26
Committed
Autonomous Flows Dashboard
Centralized dashboard including list of recordings and transcriptions to monitor, analyze, and optimize autonomous AI conversation flows.
Summer ‘26 - Winter ’27
Email with Recording & Transcription for Each Interaction
Thanks to the integration with Imagicle Call Recording, after every AI Receptionist completed interaction, you can enable automatic email notifications with call recordings and AI-generated transcriptions.
Summer ‘26 - Winter ’27
Annual AI Minutes Consumption Model
Annual AI minute consumption model to provide customers with the flexibility to consume purchased minutes throughout the year instead of on a monthly basis.
Summer ‘26 - Winter ’27
MCP for Teams and Webex presence integration
Native integration with Microsoft Teams and Webex presence to enable AI-driven call routing based on real-time user availability.
Winter ’27
MCP for native calendar integration
Native calendar integration to allow the AI Receptionist to schedule, modify, and manage appointments and calendar events.
Winter ’27
Feature
ETA
Windows 2025 support
Full compatibility with Windows Server 2025 to ensure long-term platform stability and support.
Winter '27
Contact Center
Feature
For
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
  • Cisco
  • MS Teams
  • Cross Platform
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
  • Cisco
Feature
For
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
  • Cisco
  • MS Teams
  • Cross Platform
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
  • Cisco
Feature
For
Manual Agent Scoring
Enable supervisors to manually evaluate and score agent interactions to support quality monitoring and coaching.
  • Cisco
  • MS Teams
Support for Teams Queue recording
Native support for recording Microsoft Teams queues, extending recording capabilities.
  • MS Teams
Support for Webex Calling customer assist queues recording
Recording support for Webex Calling Customer Assist queues to extend quality monitoring across channels.
  • Cisco
Feature
For
Prompt based agent definition
Define virtual receptionist behavior using prompts and deploy fully self-managed call flows.
    Feature
    For
    SIEM integration for Audit
    Send UCX Suite audit events in real time to external SIEM and syslog systems for enhanced security monitoring.
    • Cisco
    • MS Teams
    • Cross Platform
    SQL 2025 support up to 50GB for SQL Express
    Support for SQL Server 2025, including SQL Express databases up to 50GB, to meet growing data needs.
    • Cisco
    • MS Teams
    Feature
    For
    New version based on Windows server 2022
    Updated Virtual Appliance built on Windows Server 2022, delivering improved security, performance, and reliability.
    • Cisco
    • MS Teams
    • Cross Platform
    This release focuses on strengthening day-to-day operations across Call Recording, analytics, and identity/contact synchronization. It introduces a new Cloud Call Recording interface with advanced filters plus always-on coverage controls, along with Operator Connect call reporting for MS Teams. The UCX Platform expands self-service Entra ID sync and deepens Webex Calling object synchronization, while the AI Virtual Receptionist now syncs contacts from Entra ID and Webex Control Hub.
    Call Recording
    Feature
    For
    Configure always-on coverage by setting the recording percentage
    • Cisco
    • MS Teams
    New Cloud UI with advanced filters and improved navigation
    • Cisco
    • MS Teams
    Feature
    For
    Operator Connect call reporting and analytics for MS Teams
    • MS Teams
    Feature
    For
    Full Webex Calling & Microsoft Teams object sync
    Including users, workspaces, virtual lines, queues, and more.
    • Cisco
    • MS Teams
    • Cross Platform
    Intelligent Turn Prediction
    Detects when you're about to finish speaking for faster, more natural Al replies with fewer pauses or interruptions.
    • Cisco
    • MS Teams
    • Cross Platform
    Next-gen voices
    Powered by ElevenLabs and available in all current languages.
    • Cisco
    • MS Teams
    • Cross Platform
    Feature
    For
    EWS dismission completed with full OAuth compatibility
    • Cisco
    • MS Teams
    • Cross Platform
    Feature
    For
    Self-service Entra ID synchronization
    • Cisco
    • MS Teams
    • Cross Platform
    Webex Calling Sync for User, workspaces, virtual lines, queues and all the objects
    • Cisco
    This Summer, AI takes the lead with human-like new features that improve user experience inside out. A refined Call Recording interface and improved Attendant Console follow up to make everything even more exciting.
    AI Virtual Receptionist
    Feature
    For
    Appointment booking
    Callers can book appointments with natural vocal interactions in agentic mode. You can set up which appointments the AI can handle and sync with your calendar through cal.com, which integrates with Outlook, Google, Apple, MS Exchange, and more.
    • Cisco
    • MS Teams
    • Cross Platform
    AI Generative Voices
    Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
    • Cisco
    • MS Teams
    • Cross Platform
    Feature
    For
    AI Generative Voices
    Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
    • Cisco
    • MS Teams
    • Cross Platform
    Feature
    For
    A whole new UI inside the UCX Platform
    Call Recording will be incorporated into the current Voice Analytics UI to create a more cohesive user experience: users will browse, download, delete, filter recordings directly from the UCX Platform. Only for Cloud deployments.
    • Cisco
    • MS Teams
    Feature
    For
    Sticky Agents improvement
    If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
    • Cisco
    • MS Teams
    • Cross Platform
    Feature
    For
    Sticky Agents improvement
    If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
    • Cisco
    • MS Teams
    • Cross Platform
    Voicemail transfer
    If a caller looks for an unavailable colleague, the operator can transfer the call directly to their voicemail.
    • MS Teams
    Read the complete list of all updates in the recent version of Imagicle product and subscribe to the newsletter to receive any future updates. Available in English only.
    Go to the release notes

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