Imagicle apps, always a season ahead.
The latest Imagicle Release is available!
Cloud customers will find it automatically executed, while on-prem customers can download it at any time.
Always better.
We continuously invest in developing new apps and improving the ones you use. To help you plan upgrades and know what’s coming, we release new versions during fixed periods each year.
We also work closely with vendors and partners to ensure compatibility with the latest platforms and operating systems, meaning Imagicle applications will work seamlessly with your unified communications upgrades.
Always better.
We continuously invest in developing new apps and improving the ones you use. To help you plan upgrades and know what’s coming, we release new versions during fixed periods each year.
We also work closely with vendors and partners to ensure compatibility with the latest platforms and operating systems, meaning Imagicle applications will work seamlessly with your unified communications upgrades.
Imagicle Roadmap.
Coming Next
This roadmap offers a preview of what we’re working on and where Imagicle is heading next. The features shown are coming in the next future and reflect our current vision and priorities.
While we’re excited about what’s ahead, details and timing may evolve along the way. The roadmap is shared to keep you informed and inspired, but it doesn’t represent a formal commitment to deliver specific features in a given release.
We’ll continue to refine our plans based on customer feedback, innovation, and real-world needs, always with the goal of delivering the best possible experience.
Contact Center
Feature
ETA
Contact Center Core - Brand new client
A brand new lightweight web client for contact centers that boosts agent productivity without call control. It delivers customer context and workflows while telephony stays on your existing phone
A brand new lightweight web client for contact centers that boosts agent productivity without call control. It delivers customer context and workflows while telephony stays on your existing phone
Summer ’26
Committed
Contact Center Core - Screen pop-up
Automatic customer screen pop-up in the Core Client, providing agents with relevant information from the CRM as soon as a call is received.
Automatic customer screen pop-up in the Core Client, providing agents with relevant information from the CRM as soon as a call is received.
Winter ’27
Contact Center Core - Selective Call Pick-up
This allows agent to choose which calls to pick up from a queue.
This allows agent to choose which calls to pick up from a queue.
Winter ’27
Callback
Callers can request an automatic callback while waiting in queue.
Callers can request an automatic callback while waiting in queue.
Winter ’27
Missed Calls
Agents can easily monitor calls they missed from their queues.
Agents can easily monitor calls they missed from their queues.
Winter ’27
Customizable Agent Workspace
Depending on your role in the organization (e.g.: agent, operator, supervisor) you’re able to customize the client’s home page with the capabilities you use the most.
Depending on your role in the organization (e.g.: agent, operator, supervisor) you’re able to customize the client’s home page with the capabilities you use the most.
Winter ’27
Attendant Console
Feature
ETA
Callback
Callers can request an automatic callback while waiting in queue.
Callers can request an automatic callback while waiting in queue.
Winter ’27
Missed Calls
Agents can easily monitor calls they missed from their queues.
Agents can easily monitor calls they missed from their queues.
Winter ’27
Customizable Operator Workspace
Depending on your role in the organization (e.g.: agent, operator, supervisor) you’re able to customize the client’s home page with the capabilities you use the most.
Depending on your role in the organization (e.g.: agent, operator, supervisor) you’re able to customize the client’s home page with the capabilities you use the most.
Winter ’27
Digital Fax
Feature
ETA
New engine for higher scalability and performance
A completely redesigned fax engine to deliver improved scalability, reliability, and overall performance.
A completely redesigned fax engine to deliver improved scalability, reliability, and overall performance.
Winter '27
Microsoft TeamsContact Center, Attendant Console, Virtual Receptionist
Feature
ETA
Unify integration
Unlock advanced calling automation by integrating Imagicle solutions with Unify, extending ACS calling automation across platforms.
Unlock advanced calling automation by integrating Imagicle solutions with Unify, extending ACS calling automation across platforms.
Winter '27
AI Analytics
Feature
ETA
Brand new AI Analytics
A next-generation analytics engine powered by AI to deliver deeper insights, smarter reporting, and actionable intelligence.
A next-generation analytics engine powered by AI to deliver deeper insights, smarter reporting, and actionable intelligence.
Summer ’26
Committed
Compliance & AI Quality Recording
Feature
ETA
PII Redaction
Automatically detect and redact sensitive information in call recordings to enhance compliance and data protection.
Automatically detect and redact sensitive information in call recordings to enhance compliance and data protection.
Summer ’26
Committed
Call summarization and categorization
AI-generated call summaries and automatic categorization to speed up reviews and improve operational insights.
AI-generated call summaries and automatic categorization to speed up reviews and improve operational insights.
Summer ’26
Committed
AI Assisted Agent Scoring
AI-Assisted agent performance evaluation to deliver consistent and scalable quality scoring.
AI-Assisted agent performance evaluation to deliver consistent and scalable quality scoring.
Summer ’26
Committed
Renewed transcription engine
Next-generation transcription engine delivering higher accuracy, lower Word Error Rate (WER), and improved overall transcription quality in 60+ supported languages.
Next-generation transcription engine delivering higher accuracy, lower Word Error Rate (WER), and improved overall transcription quality in 60+ supported languages.
Summer ’26
Committed
Language-independent AI Sentiment Analysis
Sentiment Analysis is now powered by the latest LLM AI and supported in 60+ languages.
Sentiment Analysis is now powered by the latest LLM AI and supported in 60+ languages.
Summer ‘26 - Winter ’27
AI-Powered Auto Tagging
AI-driven automatic tagging of conversations based on their content to simplify categorization, search, and analytics.
AI-driven automatic tagging of conversations based on their content to simplify categorization, search, and analytics.
Summer ‘26 - Winter ’27
Transcription Translation & Language Normalization
Regardless of the language spoken during the call, supervisors can review transcripts and sentiment analysis in the language they prefer among those supported.
Regardless of the language spoken during the call, supervisors can review transcripts and sentiment analysis in the language they prefer among those supported.
Summer ‘26 - Winter ’27
Automated Agent Scoring
AI-driven agent performance evaluation to deliver consistent and scalable quality scoring.
AI-driven agent performance evaluation to deliver consistent and scalable quality scoring.
Winter ‘27
AI Receptionist
Feature
ETA
Generic MCP support
Extended interoperability with generic MCPs to enable flexible and scalable autonomous virtual receptionist scenarios.
Extended interoperability with generic MCPs to enable flexible and scalable autonomous virtual receptionist scenarios.
Summer ’26
Committed
Knowledge Base Document Upload
Knowledge Base document upload to enable the AI Receptionist to answer questions using customer-provided documentation.
Knowledge Base document upload to enable the AI Receptionist to answer questions using customer-provided documentation.
Summer ‘26
Committed
Knowledge Base Web Page Integration
Possibility to add your website URLs to your AI Receptionist knowledge base to allow it to provide responses based on published web pages.
Possibility to add your website URLs to your AI Receptionist knowledge base to allow it to provide responses based on published web pages.
Summer ‘26
Committed
Autonomous Flows Dashboard
Centralized dashboard including list of recordings and transcriptions to monitor, analyze, and optimize autonomous AI conversation flows.
Centralized dashboard including list of recordings and transcriptions to monitor, analyze, and optimize autonomous AI conversation flows.
Summer ‘26 - Winter ’27
Email with Recording & Transcription for Each Interaction
Thanks to the integration with Imagicle Call Recording, after every AI Receptionist completed interaction, you can enable automatic email notifications with call recordings and AI-generated transcriptions.
Thanks to the integration with Imagicle Call Recording, after every AI Receptionist completed interaction, you can enable automatic email notifications with call recordings and AI-generated transcriptions.
Summer ‘26 - Winter ’27
Annual AI Minutes Consumption Model
Annual AI minute consumption model to provide customers with the flexibility to consume purchased minutes throughout the year instead of on a monthly basis.
Annual AI minute consumption model to provide customers with the flexibility to consume purchased minutes throughout the year instead of on a monthly basis.
Summer ‘26 - Winter ’27
MCP for Teams and Webex presence integration
Native integration with Microsoft Teams and Webex presence to enable AI-driven call routing based on real-time user availability.
Native integration with Microsoft Teams and Webex presence to enable AI-driven call routing based on real-time user availability.
Winter ’27
MCP for native calendar integration
Native calendar integration to allow the AI Receptionist to schedule, modify, and manage appointments and calendar events.
Native calendar integration to allow the AI Receptionist to schedule, modify, and manage appointments and calendar events.
Winter ’27
UCX Suite
Feature
ETA
Windows 2025 support
Full compatibility with Windows Server 2025 to ensure long-term platform stability and support.
Full compatibility with Windows Server 2025 to ensure long-term platform stability and support.
Winter '27
Spring 2026
Contact Center
Feature
For
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
- Cisco
- MS Teams
- Cross Platform
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
- Cisco
Attendant Console
Feature
For
Contact card
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
A brand-new contact card embedded in the Imagicle client, providing instant access to contact details and contextual information for active and queued calls.
- Cisco
- MS Teams
- Cross Platform
Park Notes
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
Preserve call notes even when parking and unparking calls on Webex Calling Multi-Tenant.
- Cisco
Compliance & AI Quality Recording
Feature
For
Manual Agent Scoring
Enable supervisors to manually evaluate and score agent interactions to support quality monitoring and coaching.
Enable supervisors to manually evaluate and score agent interactions to support quality monitoring and coaching.
- Cisco
- MS Teams
Support for Teams Queue recording
Native support for recording Microsoft Teams queues, extending recording capabilities.
Native support for recording Microsoft Teams queues, extending recording capabilities.
- MS Teams
Support for Webex Calling customer assist queues recording
Recording support for Webex Calling Customer Assist queues to extend quality monitoring across channels.
Recording support for Webex Calling Customer Assist queues to extend quality monitoring across channels.
- Cisco
AI Receptionist
Feature
For
Prompt based agent definition
Define virtual receptionist behavior using prompts and deploy fully self-managed call flows.
Define virtual receptionist behavior using prompts and deploy fully self-managed call flows.
UCX Suite
Feature
For
SIEM integration for Audit
Send UCX Suite audit events in real time to external SIEM and syslog systems for enhanced security monitoring.
Send UCX Suite audit events in real time to external SIEM and syslog systems for enhanced security monitoring.
- Cisco
- MS Teams
- Cross Platform
SQL 2025 support up to 50GB for SQL Express
Support for SQL Server 2025, including SQL Express databases up to 50GB, to meet growing data needs.
Support for SQL Server 2025, including SQL Express databases up to 50GB, to meet growing data needs.
- Cisco
- MS Teams
Virtual Appliance
Feature
For
New version based on Windows server 2022
Updated Virtual Appliance built on Windows Server 2022, delivering improved security, performance, and reliability.
Updated Virtual Appliance built on Windows Server 2022, delivering improved security, performance, and reliability.
- Cisco
- MS Teams
- Cross Platform
Winter 2026
This release focuses on strengthening day-to-day operations across Call Recording, analytics, and identity/contact synchronization. It introduces a new Cloud Call Recording interface with advanced filters plus always-on coverage controls, along with Operator Connect call reporting for MS Teams. The UCX Platform expands self-service Entra ID sync and deepens Webex Calling object synchronization, while the AI Virtual Receptionist now syncs contacts from Entra ID and Webex Control Hub.
Call Recording
Feature
For
Configure always-on coverage by setting the recording percentage
- Cisco
- MS Teams
New Cloud UI with advanced filters and improved navigation
- Cisco
- MS Teams
Call Analytics
Feature
For
Operator Connect call reporting and analytics for MS Teams
- MS Teams
AI Virtual Receptionist
Feature
For
Full Webex Calling & Microsoft Teams object sync
Including users, workspaces, virtual lines, queues, and more.
Including users, workspaces, virtual lines, queues, and more.
- Cisco
- MS Teams
- Cross Platform
Intelligent Turn Prediction
Detects when you're about to finish speaking for faster, more natural Al replies with fewer pauses or interruptions.
Detects when you're about to finish speaking for faster, more natural Al replies with fewer pauses or interruptions.
- Cisco
- MS Teams
- Cross Platform
Next-gen voices
Powered by ElevenLabs and available in all current languages.
Powered by ElevenLabs and available in all current languages.
- Cisco
- MS Teams
- Cross Platform
UCX Suite
Feature
For
EWS dismission completed with full OAuth compatibility
- Cisco
- MS Teams
- Cross Platform
UCX Platform
Feature
For
Self-service Entra ID synchronization
- Cisco
- MS Teams
- Cross Platform
Webex Calling Sync for User, workspaces, virtual lines, queues and all the objects
- Cisco
Summer 2025
This Summer, AI takes the lead with human-like new features that improve user experience inside out. A refined Call Recording interface and improved Attendant Console follow up to make everything even more exciting.
AI Virtual Receptionist
Feature
For
Appointment booking
Callers can book appointments with natural vocal interactions in agentic mode. You can set up which appointments the AI can handle and sync with your calendar through cal.com, which integrates with Outlook, Google, Apple, MS Exchange, and more.
Callers can book appointments with natural vocal interactions in agentic mode. You can set up which appointments the AI can handle and sync with your calendar through cal.com, which integrates with Outlook, Google, Apple, MS Exchange, and more.
- Cisco
- MS Teams
- Cross Platform
AI Generative Voices
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
- Cisco
- MS Teams
- Cross Platform
AI Virtual Agents
Feature
For
AI Generative Voices
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
Leverages advanced generative AI to produce natural, expressive speech in real time. Unlike traditional text-to-speech, it mimics human tone and emotion for more lifelike voice interactions. Not available for all languages.
- Cisco
- MS Teams
- Cross Platform
Call Recording
Feature
For
A whole new UI inside the UCX Platform
Call Recording will be incorporated into the current Voice Analytics UI to create a more cohesive user experience: users will browse, download, delete, filter recordings directly from the UCX Platform. Only for Cloud deployments.
Call Recording will be incorporated into the current Voice Analytics UI to create a more cohesive user experience: users will browse, download, delete, filter recordings directly from the UCX Platform. Only for Cloud deployments.
- Cisco
- MS Teams
Agent Console
Feature
For
Sticky Agents improvement
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
- Cisco
- MS Teams
- Cross Platform
Attendant Console
Feature
For
Sticky Agents improvement
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
If an operator transfers the call to a colleague, then that colleague will automatically become the caller’s sticky agent.
- Cisco
- MS Teams
- Cross Platform
Voicemail transfer
If a caller looks for an unavailable colleague, the operator can transfer the call directly to their voicemail.
If a caller looks for an unavailable colleague, the operator can transfer the call directly to their voicemail.
- MS Teams
Read the complete list of all updates in the recent version of Imagicle product and subscribe to the newsletter to receive any future updates.
Available in English only.
It's your turn! Try it!
Get your 30-day free trial to test the Imagicle solution first-hand.
Get your free trial