Imagicle apps, always a season ahead.

The latest Imagicle Release is available!
Cloud customers will find it automatically executed, while on-prem customers can download it at any time.

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Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Imagicle Roadmap.

Spring 2025
AI takes center stage in Imagicle Spring 2025 release! With AI Virtual Agents and Receptionist now supporting Arabic, 2x faster responses, detailed call tracking, and KB content re-indexing, conversations feel more human than ever. Seamless Webex user sync, revamped UI for Call Recording and the introduction of Sticky Agents make interactions smarter and more efficient. Dive into each news and prepare for an AI-driven season!
Product
Feature
For
UCX Platform
Cloud user synchronization for Webex
Customers synchronizing users between Webex and the UCX Platform no longer need to manually create users on the Platform, as they will now be automatically synchronized from Webex.
  • Cisco
Call Recording
A whole new UI inside the UCX Platform
Call Recording will be incorporated into the current Voice Analytics UI to create a more cohesive user experience: users will browse, download, delete, filter recordings directly from the UCX Platform.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Agents
Full Arabic support
In addition to English, Spanish, French, German, and Italian, the Imagicle AI Virtual Agents will be able to have human-like conversations in Arabic with high level accuracy.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Agents
Automatic re-index of KB contents
Automatic re-index ensures that the content of a document or source is automatically re-analyzed and reorganized to remain searchable and up-to-date, eliminating the need for manual intervention.
  • Cisco
  • MS Teams
  • Cross Platform
Agent/Attendant Console
Sticky Agents introduction
Both Attendant and Agent Console will be able to detect the agent/operator with whom customers have previously interacted and transfer calls based on this criteria.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
Full Arabic support
In addition to English, Spanish, French, German, and Italian, the Imagicle AI Virtual Receptionist will be able to have human-like conversations in Arabic with high level accuracy.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
2x faster replies
Virtual Receptionist will serve customers twice as fast, improving its already high speed and getting more human-like.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
Edit in line of contacts and FAQs
In addition to CSV upload, Virtual Receptionist admins and users will be able to edit contacts and FAQs directly from the Virtual Receptionist UI.
  • Cisco
  • MS Teams
  • Cross Platform
AI Virtual Receptionist
Details on transfer/caller question statistics
Virtual Receptionist will be able to track which FAQs customers are asking and what happens to calls after it transfers them (successful, unsuccessful, busy contact, etc.)
  • Cisco
  • MS Teams
  • Cross Platform
With a true wave of innovation, Summer 2024 is the Imagicle release you don't want to miss. It brings together AI enhancements, a new Imagicle Cloud portal with innovated features and user experience, finer integrations with Webex and Microsoft Teams, and more.
Product
Feature
For
AI Virtual Receptionist
Initial Availability
Initial availability of the AI Virtual Receptionist, the automatic receptionist able to welcome callers 24x7, answer basic questions and transfer calls to internal users, via a conversational interactive voice agent.
  • Cisco
  • MS Teams
  • Cross Platform
UCX Platform
Initial Availability
Introducing the new Imagicle Cloud Portal, your gateway to all Imagicle Cloud Apps. This powerful platform features a robust user management module and essential self-service tools, seamlessly integrating with Cloud Calling platforms. With UCX Platform, the cutting-edge cloud-native portal, both administrators and users can effortlessly access and manage all Imagicle cloud applications.
  • Cisco
  • MS Teams
  • Cross Platform
Smartflows
Voice Virtual Agent
Virtual agent to provide bot capabilities via the voice channel, integrated with customer calling platforms supported by Imagicle. An exclusive feature to really provide real omni-channel capabilities.
  • Cisco
  • MS Teams
  • Cross Platform
Smartflows
Knowledge base for self-learning bots
Introducing a groundbreaking knowledge-based capability that allows bots to self-learn from various content formats such as PDFs, documents, text files, and site URLs/maps. This advanced feature enhances the relevance of answers using the Retrieval Augmented Generation (RAG) approach, making it a cutting-edge technology that brings the dream of self-learning virtual agents to life for customers.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Connector for Webex Calling built-in recording
Captures Webex Calling conversations recorded by the built-in Webex Calling recording, to provide a compliant recording with unified search and play and flexible retention features.
  • Cisco
Digital Fax
Cover pages selection from Print2Fax client
Digital Fax users can now choose which cover page to use when sending a fax through the Print2Fax client.
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Brand new ACS based integration with Microsoft Teams (Preview)
UCX Console integration for Microsoft Teams has been rebuilt from scratch leveraging Microsoft Azure Communication Services to provide a faster, smarter and easier experience for operators and agents.
  • MS Teams
UCX Suite
Synchronize Workspaces and more user attributes from Webex Control Hub
Customers synchronizing users from Webex Control Hub no longer need to manually create UCX users for Workspaces, as they will now be automatically synchronized from Webex. Additionally, it's now possible to synchronize the Department field from Webex, simplifying user management even further.
  • Cisco
UCX Suite
Migration from Webex Integration to Service Apps
Introducing the new Webex Service Apps, now powering Call Analytics, User Synchronization, and Presence for Webex. These innovative apps replace the old Webex Integrations, offering easier activation and eliminating the need to rely on an authorizing user. Enjoy a more seamless and efficient experience with Webex.
  • Cisco
Spring Release 2024 is all about your Call Recording capabilities - new integration with Webex Contact Center, heightened features for MS Teams, and more marvelous enhancements in other apps as well. Plus, the introduction of a brand new Imagicle offer bringing contact center team & customer experience to new heights.
Product
Feature
For
Call Analytics
Support for Webex Calling overlapping dialing plan
Telephone calls analysis is now available also for organization using Webex Calling Multi Tenant and an overlapped dialing plan, such as two call queues having the same number but belonging to different locations
  • Cisco
UCX Suite
Synchronize Call Queues, Auto Attendants, Hunt Groups and Virtual Lines from Webex Control Hub
Customers synchronizing users from Webex Control Hub does no more need to manually create Call Queues, Auto Attendants, Hunt Groups or Virtual Lines because they will be automatically synchronized from Webex, so to streamline customer service analysis in Call Analytics and recording of calls through Virtual Lines
  • Cisco
Call Recording
New Recording engine
New native recording engine supporting filters, recording policy per user basis (on-demand/always on) and possibility to self-host for customers on their Azure
  • MS Teams
New Recording gadget
New Recording gadget
New tab for recording gadget on MS Teams to control recording, Start, Stop, Pause, Resume one or multiple recordings.
  • MS Teams
Engage
Initial Availability
Introducing Imagicle UCX Engage, to enhance Customer Experience on voice and digital channels with virtual and human interactions.
  • Cisco
  • MS Teams
  • Cross Platform
Winter 2024 brings your customer service to new heights. From pause reasons reporting to new reports for Call Analytics analyzing calls from the cradle to the grave, prepare to up your customer service game with Imagicle.
Product
Feature
For
UCX Suite
"Remember me" option to login to Gadgets
While logging into gadgets for Call Recording, Digital Fax, Contact Manager and Call Analytics end users can choose to avoid entering credentials every time in order to speed up daily usage of gadgets


  • Cisco
  • MS Teams
  • Cross Platform
Advanced Queueing
Agent Pause Reasons reporting
Advanced Queuing reports now include the reasons specified by each agent upon entering a pause period.

  • Cisco
  • MS Teams
  • Cross Platform
Call Analytics
Analytics for Webex Calling MT Customer Service
New "From Cradle to Grave" report to analyze the whole journey of incoming calls to Webex Calling MT customer services, regardless how they have been implemented using Hunt Group, Group Call or Auto Attendant
  • Cisco
Call Analytics
Analytics for native Webex Calling MT Call Queue and Auto Attendant
Dedicated set of reports to monitor performances of the customer services implemented on Webex Calling MT through native Group Call, Auto Attendant and Hunt Group
  • Cisco
This Summer is popping with many new integration features! Call Recording for Webex Calling Multi-Tenant is available worldwide, covering all Webex Calling regions with compliance recording, Screen Recording, and Voice Analytics; Call Analytics offers new Call Queueing and Auto Attendant reports for Webex Calling Multi-Tenant, and Digital Fax is officially integrated with Epic to streamline healthcare communications and operations.
Product
Feature
For
Digital Fax
Imagicle Digital Fax integrated with Epic
Imagicle Digital Fax is now integrated with Epic, an electronic health records platform, streamlining communications and improving experience for doctors and patients.

  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Call Recording for Webex Calling MT available worldwide
The Imagicle solution that brings compliance recording, Voice Analytics, and Screen Recording features now covers all Webex Calling Multi-Tenant regions (Canada, America, EU, Australia, Japan).
  • Cisco
UCX Suite
Analytics for native Webex Calling MT Call Queue and Auto Attendant
Dedicated set of reports to monitor the customer services implemented through native Group Call and Auto Attendant for Webex Calling MT

  • Cisco
UCX Suite
Modern Authentication support for sending email through Microsoft365
All UCS applications will be able to send email through Microsoft365 using Modern Authentication (OAuth2), instead of legacy and obsolete Basic Authentication in order to increase the overall security posture as well as comply with latest Microsoft guidelines
  • Cisco
  • MS Teams
  • Cross Platform
Read the complete list of all updates in the recent version of Imagicle product and subscribe to the newsletter to receive any future updates. Available in English only.
Go to the release notes

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