Imagicle apps, always a season ahead.

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Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Always better.

We invest every day in developing new apps and improving the ones you are already using. We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability. Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out. Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

Imagicle Roadmap.

Summer 2021
The new Summer Release 2021 is disruptive. The new native integrations we have developed will transform the user experience of the cloud calling platforms you love: Webex Calling and Microsoft Teams. Imagicle Attendant Console now takes control of your Webex client or your IP Phone, streamlining your Customer Service together with the other Imagicle apps. At the same time, as for Microsoft Teams, you will find native integration with Attendant Console to guarantee professional management and Call Recording to capture external and internal calls. Last but not least, you can now enjoy our brand new Imagicle Manager Assistant to improve call management and cooperation between Managers and Assistants. And the news does not end there. We got our ISO 27001 certification to grant the best security level, enabled support for Cisco UCM 14.x version and a new Windows app for print-to-fax. Learn more!
Product
Feature
For
Attendant console
Cisco Webex Calling native integration
Attendant Console now seamlessly works with Cisco Webex Calling. Available in Controlled Release.
  • Cisco
Attendant console
Microsoft Teams native integration
Attendant Console now seamlessly works with Microsoft Teams clients, without requiring SFB client anymore, thanks to a new native integration based on Microsoft Communications API. Available in Controlled Release.
  • MS Teams
Call Recording
Internal calls recording on Microsoft Teams
Even internal calls between Microsoft Teams users can now be recorded, thanks to the new native integration based on Microsoft Communications API.
  • MS Teams
Digital Fax
New Windows Print to Fax client
Completely new Windows application providing easier and powerful print-to-fax experience, leveraging Digital Fax API.
  • Cisco
  • MS Teams
  • Cross Platform
The flowers of Imagicle Spring Release 2021 have sprouted and added a touch of beauty, speed, and simplification to many Imagicle apps. We started with easier connectivity, adding SD-WAN to the existing VPN and Equinix ECX connections, together with the brand new internet peering designed to address modern cloud calling platforms like Cisco Webex and Microsoft Teams. We introduced new reports' set for our Call Analytics to examine device adoption across the organization and new support to time zone preferences. We strengthen our security with the Modern Authentication for Microsoft O365, and enhanced our Call Recording Search & Play web interface. And much, much more!
Product
Feature
For
Attendant console
More secure Office365 integration
Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration.
  • Cisco
  • MS Teams
  • Cross Platform
Attendant console
Microsoft Teams presence integration
Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!
  • Cisco
  • MS Teams
  • Cross Platform
Advanced Queueing
Improved server scalability
Terrific capacity improvement, to strongly increase the density per single server and better scale.
  • Cisco
  • MS Teams
  • Cross Platform
Call Analytics
Device usage and adoption analysis
New dedicated reports for devices to analyze and optimize the usage of devices
  • Cisco
Call Analytics
Multiple Timezones
Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.
  • Cisco
  • MS Teams
  • Cross Platform
Digital Fax
More secure Office365 integration
Support of OAuth 2.0 Modern Authentication for Office 365 email integration
  • Cisco
  • MS Teams
  • Cross Platform
Imagicle Winter Release 2021: cloud, security, integrations! With Imagicle UC Cloud Suite all the Imagicle winning apps are now available from the Imagicle Cloud through a smart subscription offer combining the power of Imagicle apps with the benefits of the Cloud. Are you using Cisco Hunt Groups and do you want better analytics? Imagicle Call Analytics offers you an enhanced Hunt Group reporting to help you get the most out of them and improve caller experience. Violet skin is added to your Imagicle Attendant Console to the existing 4 ones giving you the possibility to match your everyday mood at the best. Moreover, both your Imagicle UC Suite server and the console will be able to establish a safe, trusted and encrypted connection.
Product
Feature
For
Attendant Console
Secure Connection
Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Violet theme
Your preferred Attendant Console, now with a new violet theme
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used as a device for Imagicle Attendant Console, helping the consolidation of the Cisco collaboration tools
  • Cisco
Attendant Console
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only
  • MS Teams
Advanced Queueing
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools
  • Cisco
Advanced Queueing
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
  • MS Teams
Auto Attendant
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools
  • Cisco
Auto Attendant
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
  • MS Teams
Digital Fax
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Digital Fax features via Space Embedded app
  • Cisco
Digital Fax
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget also supported in MS Teams
  • MS Teams
Call Recording
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Call Recording features via Space Embedded app
  • Cisco
Call Recording
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in MS Teams
  • MS Teams
Call Analytics
Hunt Group Reporting
Get insights about calls on hunt groups, volumes, top extensions, busy hours and call details: if you can measure it, you can improve it!
  • Cisco
Call Analytics
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Call Analytics features via Space Embedded app
  • Cisco
Call Analytics
Compatibility with MS Teams Calling
Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC
  • MS Teams
Contact Manager
Compatibility with Cisco Webex
Webex Teams Unified CM Calling can now be used to access the Imagicle Contact Manager features via Space Embedded app
  • Cisco
Imagicle Summer Release 2020: The only Cloud of your summer! Introducing the brand new Imagicle Cloud Services. All your beloved Imagicle apps are now available as a Service from the Imagicle Cloud, with a simple subscription, combining the power of the Imagicle AppSuite with the benefits of the Cloud: immediate availability, no IT operational costs and better security, scalability, reliability. Microsoft Exchange and O365 calendar lands on your Imagicle Attendant Console. You’ll be able to know your colleague’s daily availability through five dedicated icons and smart calendars that suggest the next available slot. Imagicle Call Recording gets you 500 channels on the same server. Engineered without constraint. And much more.
Product
Feature
For
UC Suite
Graceful update
Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Native integration with Broadworks
A new native connector based on Broadsoft XSI API to directly integrate call control and presence without the need of any third party CTI component
  • Cisco
Attendant Console
Microsoft Calendar integration
Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Improved server scalability
Terrific capacity improvement, to strongly increase the density. Simplify operations and reduce costs by reducing the number of servers and easily approach thousand channels projects
  • Cisco
Phone Lock
API for lock/unlock
REST API to lock / unlock a specific device or multiple devices programmatically from 3rd party app/tool. Ideal to massively lock a set devices at certain events.
  • Cisco
Spring 2020: growing towards performance, scalability and security. Full-text contact search across the Imagicle apps, a new reporting system for Call Recording, improved performance for Call Accounting, security as an integral part of software development: these are just some of the new features included in Spring Release 2020, and much more.
Product
Feature
For
Call Analytics
DB Performance and storage size
With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.
  • Cisco
  • MS Teams
  • Cross Platform
Contact Manager
Search and lookup performance improvements
With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console and Cisco devices, phones, and Jabber.
  • Cisco
  • MS Teams
  • Cross Platform
Call Recording
Reporting
Improved user experience with Imagicle Call Recording with new reports showing how many calls have been recorded and how many recording channels have been used in a specific period.
  • Cisco
UC Suite
Secure Software Development Lifecycle
Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.
  • Cisco
  • MS Teams
  • Cross Platform
Advanced Queueing
Secured communications
Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection, together with the support of secure RTP (sRTP), to secure signaling and call content.
  • Cisco
Imagicle Winter Release 2020: get ready for a snowfall of innovations! Nowadays, safety is top of mind of any business, and especially in high-risk environments, the use of panic alarms to mass-notify or ask for immediate assistance is a must. Imagicle Attendant Console integrates the new emergency button. Taking care of you is our mission: the new Proactive Support is here. With the new proactive support, we'll be there to provide you with a continuous health-check of your Imagicle AppSuite through a dedicated data channel connected to the Imagicle Cloud. Imagicle Digital Fax gets a dedicated email-to-fax connection to Microsoft Exchange and Office365, based on native Exchange Web Services API, whereas IMAP/POP3 causes security problems.
Product
Feature
For
UC Suite
Proactive Support
Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support
  • Cisco
  • MS Teams
  • Cross Platform
Contact Manager
Photos syncronization
Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber
  • Cisco
  • MS Teams
  • Cross Platform
Digital Fax
Microsoft EWS Support
Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments
  • Cisco
  • MS Teams
  • Cross Platform
Attendant Console
Panic Button
Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms
  • Cisco
  • MS Teams
  • Cross Platform
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