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Products

AI Contact Center

Turn your calling platform into a contact center
AI Virtual Receptionist product icon

AI Receptionist

Automate conversations 24/7

Compliance & AI Quality Recording

Record, secure, and analyze conversations

Advanced AI Analytics

AI-powered analytics and interactive dashboards

Looking for a specific component?

Attendant Console

Manage incoming calls efficiently

Auto Attendant

Automate inbound call routing

Advanced Queueing

Optimize queue management and visibility

Contact Manager

Organize and centralize company contacts

Digital Fax

Send and receive faxes digitally

Call Recording

Record and store conversations for compliance

Voice Analytics

Analyze conversations and call trends

Screen Recording

Capture agent on-screen activities during calls
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Integrations

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Solutions

by industry

Finance

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by need

Security

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Receptionist Experience

Welcome

Automate

Analyze
Imagicle AI-powered CX and Contact Center series
Imagicle AI-powered CX and Contact Center series
Deep dive into how Imagicle enhances contact center and customer experience from A to Z.
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Integrations

Overview

All integrations

Microsoft Teams

Integrations with MS Teams

Contact Center for MS Teams

WEBEX CALLING

Integrations with Webex Calling

CISCO

Cisco Integrations
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Communications Analytics in 2026: Why Reports Alone Aren’t Enough 
Discover why traditional call reporting no longer keeps up with business decisions, and how the new Imagicle Advanced AI Analytics turns communication data into real-time insight.
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Support plans & coverage overview

Advanced Services

Tailored and guided deployment

Customer Success

Helping you get the most from our solutions

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5 Questions Your Communication DataShould Answer Instantly.
Discover the five questions your contact center data can already answer, and how to get answers the same day instead of days later.
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Company

IMAGICLE

About

People

Customers

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Contact Center Compliance: The 2026 Guide
Learn how to ensure contact center compliance with call recording, speech analytics, and AI tools. Reduce risk and improve customer experience.
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Get Your Free Trial

Request a Quote

It all starts with a conversation

Let's talk

Meet Imagicle:
where AI makes calling
and contact centers more human.

About

3K+

Customers

150+

Countries

130+

Employees

7

Offices

WHO WE ARE

We are Imagicle

Imagicle is a Zucchetti Group company founded in 2010 with 130+ people across 7 offices in Italy, France, the United States, and the Middle East. We build simple, secure AI, UC, and CX apps you can deploy on-prem, cloud, or hybrid with a seamless experience at any migration stage that elevates both team and customer journeys.

Discover Imagicle People
About
About
WHAT WE DO

Meet our solutions

Imagicle delivers AI-powered UC and CX apps, Omnichannel Contact Center & Receptionist with Virtual Agents, Compliance & Quality Recording, and Advanced Analytics, delivering faster, smarter, and easier communication and collaboration across cloud, hybrid, and on-prem environments for Cisco/Webex and Microsoft Teams.
Discover Imagicle UCX PLATFORM
WHO WE DO IT FOR

Happy customers worldwide

Everything starts from a passion for making customers happy first and foremost. In our history, we have delivered our apps to family companies, multinationals, universities, public administrations, hospitals, prestigious hotels, etc – reaching 3,000+ customers in 150+ countries. We started from Italy together with our partners, and we reached the entire world. Our 24/7/365 support operates in 7 languages and in the customer’s time zone, with customer-rated scores of 9.8/10 for Support and 8.6/10 for Customer Success.

READ THEIR STORIES
About

Vision

Simplify communications to enhance human relationships.

Mission

Be a leading global player in business communications
by becoming your preferred UC application partner.

Trusted by leading technology partners

About
About

Cisco

Since 2012

Cisco Premier Partner Developer since day one.

Calling your way

Native integrations from UCM to Webex Calling with support of hybrid scenarios.

On Cisco GPL S+

All apps available on Cisco GPL S+. Simple quoting, selling, renewing.

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Microsoft Teams

100% certified

Apps approved for Privacy & Security and Contact Center.

On the marketplace

Imagicle apps are available on the Microsoft Marketplace.

Full collaboration

Imagicle turns Microsoft Teams into a complete contact center.

Discover MORE

Want to become a partner
and resell our solutions?

Imagicle solutions can be purchased from partners, resellers, and distributors. To focus on building increasingly advanced, secure, and user-friendly software and services, we entrust 100% of sales to them. We welcome partners who help us deliver and integrate our solutions and join a friendly team committed to shared success. Together, everybody wins!
become a partner
About

Americas

50+

Resellers

About

Europe

200+

Resellers

About

Middle East

75+

Resellers

About

Other

20+

Resellers

Compliance

How we keep
your data secured

Imagicle is ISO 27001 certified and supports compliance needs for GDPR, HIPAA, MiFID II/FINMA, PCI DSS, Dodd-Frank, and more.

Security by design includes role-based access control (RBAC), log and audit trail, encryption at rest and in transit, and a Secure Software Development Lifecycle (SSDLC) aligned to the Web Security Testing Guide.

We update our products with 3 releases every year (which include vulnerability fixes), test against OWASP-10, and our deployments are audited by AWS to verify we are following their best practices.

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About
About
About
About
Imagicle People

It's always a matter of (happy) people.

We are a people-oriented company. It doesn’t matter if they are customers, partners, resellers, or employees: we want to make them happy. “It’s always a matter of happy people” is not just a motto, it’s our core value.

discover imagicle people
work with us
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The board

Imagicle is led by some of the brightest minds in the communications field. Our leadership team puts people’s well-being first and works every day to deliver excellent, reliable, and innovative communication solutions to companies worldwide.
meet all of them
About
Christian Bongiovanni
President & CEO
About
Emanuele Perucci
Chief Financial Officer

It all starts with a chat

Meet the Imagicle team on a quick call with no commitment and let’s make something Imagicle.

BOOK A MEETING