Imagicle products.

AI apps for the calling platform you already use.

AI-powered contact center, call management, compliance recording and analytics for Webex, Cisco UCM and Microsoft Teams. Deploy on-prem, in the cloud or hybrid.

CONTACT CENTER

Turn your calling platform into a contact center.

AI Contact Center gives agents one workspace for calls, chats and queues, and supervisors live control over service levels. AI Receptionist answers routine calls 24/7, from FAQs to bookings, and hands over to a person when needed. Set up everything in hours, with no code.

AI Contact Center

AI Receptionist

CALL MANAGEMENT

Start easy: make sure no call goes unanswered.

Auto Attendant and Advanced Queueing route inbound calls through DMTF menus and dedicated queues. Attendant Console lets operators answer, park and transfer calls with with colleagues’ presence at a glance. Contact Manager centralizes directories.

COMPLIANCE, QUALITY & SECURITY

Keep every call and document on record.

Compliance & AI Quality Recording records calls in compliance with GDPR, HIPAA, PCI-DSS, and more. Screen Recording adds what agents saw on screen during the call. Digital Fax sends sensitive documents from email, the web, Teams or Webex, with no fax machine.

Compliance &
AI Quality Recording

Call Recording

Screen Recording

Digital Fax

ANALYTICS & INSIGHTS

Turn communication data into decisions the same day.

Advanced Analytics builds dashboards with AI to track calls, agents, queues and costs across platforms. Voice Analytics transcribes the conversation and surfaces trends, issues and sentiment from recorded calls. Start from 50+ ready-made reports and customize them.

Advanced Analytics

Voice Analytics

Calling platform integrations

Ecosystem
certifications

Calling Platform & Imagicle Ecosystem

Find the right products for your calling platform.

Tell us what you need to solve. We’ll show you which Imagicle products fit, and how they work together.

Who we are

We are Imagicle

Imagicle is a Zucchetti Group company founded in 2010 with 140+ people across 7 offices in Italy, France, the United States, and the Middle East. We build simple, secure Al, UC, and CX apps you can deploy on-prem, cloud, or hybrid with a seamless experience at any migration stage that elevates both team and customer journeys.

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