Compliance & AI Quality Recording

Compliance
& AI Quality Recording Capture, secure and analyze your conversations.

Call Recording Software for Compliance & Quality Management.

Securely record conversations to ensure internal protocol adherence and meet regulatory compliance. Enable supervisors to score recorded conversations, analyze results, and improve service quality. Leverage Al to extract actionable insights and automate quality and compliance management. From any device, including your Webex or Teams client.

Stay Audit-Ready and Compliant

Ensure compliance (GDPR, MiFID II, PCI-DSS, HIPAA…)
Maintain secure storage and retention policies
Manage legal hold and audit trails

Train and solve disputes faster

Access recordings for training and reference
Quickly retrieve past conversations
Provide evidence in case of disputes

Improve service
quality

Monitor agent performance and service quality
Identify coaching opps & train agents
Ensure internal policy adherence

COMPLIANCE

Comply with worldwide regulations.

Flexible recording, built around your policies.

Always-On for full capture or On-Demand with start, stop, pause, and resume. Adapt policies to different teams and regulatory requirements without adding complexity, recording directly from Teams or Webex.

Compliance built into every interaction.

Role-based access, legal hold, configurable retention, audit trails, and anti-tampering help organizations comply with GDPR, HIPAA, PCI-DSS, MiFID II, and other global regulations while reducing overhead and risk.

AI-powered redaction for sensitive data.

Automatically detect and mask credit card numbers, personal identifiers, and sensitive information from recordings and transcripts, protecting customer privacy and reducing risk of compliance violations.

QUALITY MANAGEMENT

Score conversations and analyze results.

Monitor quality and performance over time.

Track agent performance using KPIs and conversation scoring. Identify trends, uncover coaching opportunities, and continuously improve service quality with data-driven visibility across every interaction.

Build evaluations around your operations.

Create agent scorecards with customizable sections, weighted questions, and tailored evaluation criteria based on your contact center goals. Standardize quality processes while enabling targeted coaching.

Deliver better customer experiences.

Clear evaluation frameworks increase accountability, improve coaching, and help supervisors make smarter decisions faster. The result is higher service consistency and more customer satisfaction and loyalty.

AI INSIGHTS & AUTOMATION

Get the real value out of your conversations.

AI transcriptions and sentiment analysis.

Generate multilingual transcripts automatically and analyze customer sentiment across conversations, individual speakers, and phrases. Quickly identify friction points and trends at scale.

AI summarization and topic modelling.

Automatically surface recurring issues and emerging trends across thousands of conversations to support faster decisions and operational improvements. When needed, instantly create concise summaries of customer interactions, including key topics, actions, and outcomes.

AI Keyword Alarms.

Get notified when specific words or phrases are mentioned during conversations, enabling proactive intervention when needed. This automates monitoring and reduces time spent manually reviewing calls.

Why Choose Imagicle Compliance
and AI Quality Recording.

Full compliance

Quality management

Flexibility

Storage

Integrations

Deployment

Full Compliance

Globally compliant by design.

Role-based access lets you control who can access specific recordings. Legal hold and configurable retention ensure you store only the data required for quality and compliance. Audit trails track every action performed within the call recording software, while anti-tampering safeguards recording integrity against unauthorized changes. Together, these capabilities help organizations comply with GDPR, HIPAA, MiFID II, and PCI-DSS, while supporting internal governance policies.

Quality management

AI-powered, AI-assisted, or manual quality management.

Organizations can choose traditional manual agent evaluations using customizable scorecards, or leverage AI-assisted and fully automated scoring capabilities to increase consistency and efficiency. This hybrid approach allows teams to modernize and track service at their own pace while maintaining complete control over performance monitoring and coaching workflows.

Flexibility

Mix & Match User Profiles & Features.

Create tailored user environments by assigning different feature sets to different groups of users. Businesses can enable advanced AI Insights and premium analytics only for selected teams or supervisors, while keeping standard functionality for other users. This modular licensing and profile management approach provides maximum flexibility, helping organizations optimize both operational efficiency and software investment.

Storage

Unlimited Storage Included.

Support long-term retention strategies without worrying about storage limitations. Our cloud-based architecture includes unlimited storage for organizations that require extensive recording retention periods for compliance, legal, or operational purposes. Customers can securely archive and access recordings at scale while maintaining performance, reliability, and data integrity over time.

Integrations

Support for multiple platforms, even in hybrid mode.

Integrate seamlessly with a wide range of communication platforms and telephony environments. The solution natively supports Webex, Cisco UCM, Microsoft Teams, and hybrid infrastructures, enabling organizations to manage recording and compliance consistently across different systems. This multi-platform compatibility ensures operational flexibility and simplifies deployment in complex enterprise environments.

Deployment

Cloud, Hybrid and On-Premises.

Deploy the recording solution according to your infrastructure and compliance requirements. Organizations can choose fully cloud-based deployments, hybrid configurations, or on-premise recording directly within their Cisco UCM environment, ensuring that calls remain inside the corporate network when required. For customers adopting AI capabilities, recordings can optionally be synchronized securely to the cloud to enable advanced analytics and automation features.

Call Recording Software

For Microsoft Teams

Native integration to turn your Microsoft Teams into a fully compliant collaboration environment.

Call Recording Software

For Webex

Webex Call Recording is just for convenience.
Add compliance and analysis with Imagicle.

Certified, secure, and future-proof.

Imagicle's call recording software is certified to work with leading calling platform and compliant with international compliance and privacy regulations.

Questions about Compliance & AI Quality Recording

Is Imagicle compliant with GDPR, HIPAA, PCI-DSS, and MiFID II?

Yes. Imagicle’s compliance recording includes role-based access, configurable retention policies, legal hold, audit trails, anti-tampering protections, and AI-powered redaction to help organizations comply with GDPR, HIPAA, PCI-DSS, MiFID II, and other international regulations. This is particularly useful to ensure contact center compliance.

Does Imagicle’s solution support Teams Call Recording?

Absolutely. Imagicle provides native Microsoft Teams call recording capabilities, enabling organizations to capture, store, and analyze conversations directly within Teams while maintaining compliance and security requirements.

Can I use Imagicle’s call recording software with Cisco and Webex?

Yes. Imagicle integrates natively with Cisco UCM, Webex Calling, and hybrid telephony environments. This allows businesses to deploy compliant call recording and AI conversation analytics across multiple collaboration platforms from a single solution.

What are Imagicle's deployment options?

Imagicle’s call recording software supports cloud, hybrid, and on-premise deployments. Organizations can choose the architecture that best matches their security, infrastructure, and compliance requirements while maintaining access to advanced AI analytics capabilities.

Is Imagicle’s Agent Scoring fully AI-powered?

Imagicle gives you complete flexibility based on your operational needs. You can choose fully AI-powered agent scoring to automate evaluations at scale, rely on traditional manual scoring for greater human oversight, or combine both approaches in a hybrid model. This allows organizations to modernize quality management at their own pace while maintaining full control over evaluation accuracy, consistency, and coaching processes.

Book your free demo.

We’ll show you how it works and answer your questions.

It's your turn! Try it!

Get your 30-day free trial to test the Imagicle solution first-hand.

Ask for a quote.

We’ll show you the best purchase solution for your business.

LATEST FROM IMAGICLE

Insights for the future of your business.

News, releases, webinars, and market trends for modern calling and customer experience.

LATEST FROM IMAGICLE

Insights for the future of your business.

News, releases, webinars, and market trends for modern calling and customer experience.

COMPLIANCE RECORDING

A checklist to verify you're not about to face a fine.

Verify your call recording meets GDPR, PCI-DSS, HIPAA, and MiFID II. Download the 10-requirement checklist now.

CONTACT CENTER

5 Quick Upgrades to Improve Agent Experience in Your Collaboration App.

This guide walks through five upgrades that remove friction for your agents.

AI ANALYTICS

5 Questions Your Communication Data Should Answer Instantly.

Your data already has all the answers. You only need to know how to obtain them.

AI RECEPTIONIST

Why an AI voice receptionist is not a fancier IVR.

See how an AI voice receptionist handles a real call. Download the free guide with 6 call scenarios.

newsletter

Subscribe to the newsletter of Imagicle

newsletter

Subscribe to the newsletter of Imagicle

Welcome

Automate

Analyze