Enable communication compliance across your organization.

Meet industry regulations and security requirements with Imagicle applications, designed to protect your interactions and data.

ISO 27001

Information Security Management
Effective Security Posture
and Efficient Processes.

Risk assessment is at the very center of ISO 27001, a standard based upon an organization’s understanding and management of its risk profile to ensure that the right level of control is applied consistently across the organization and protect information security assets from threats successfully. We have taken this certification to give our customers and partners a clear message: security best practices and continuous improvement are put into practice. 0695.2021 is more than our certificate number: is the commitment we make with you.

View certificate

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Attendant Console - Centralino Telefonico

Attendant 
Console

Auto 
Attendant

Call 
Analytics

Call 
Recording

Contact 
Manager

Digital 
Fax

Hotel 
Services

Guidelines for an effective compliance management system.

  • Security Blog
    ISO 27001. Taking care of your data protection.
    Imagicle obtained the ISO27001 certificate. Here’s a summary of what it means and what will change in terms of security.
  • Release Blog
    Top security, new reporting features, enhanced integrations.
    From easier connectivity, through improved security, all the way to the enhanced web interface of Call Recording.
  • Products Blog
    Imagicle + Cisco UCM Cloud. Take your UCs to the cloud.
    Discover why Cisco UCM Cloud and our UC Cloud Suite are the ideal duo for a smooth transition to the Cloud.

GDPR

General Data Protection Regulation
Main aim

Protect and secure all EU citizen’s data privacy.

Whom does it affect?

GDPR applies to all worldwide companies operating within and outside the EU, managing EU citizens’ data.

What does it require?
  • Profiled and secure access to data
  • Traceability of personal information’s access
  • Flexible retention policy
  • Data at rest encryption and pseudonymization
  • Personal data access, editing, and deletion
How Imagicle apps ensure GDPR compliance?
  • Role-based access
  • Log and audit trail
  • Data retention policy
  • Encryption at rest 
  • Encryption in access

Advanced 
Queueing

Attendant Console - Centralino Telefonico

Attendant 
Console

Auto 
Attendant

Call 
Analytics

Call 
Recording

Contact 
Manager

Hotel 
Services

Digital 
Fax

Protect sensitive information with Imagicle solutions.

  • Security Blog
    Are you ready for the GDPR?
    The General Data Protection Regulation (GDPR) is a new piece of EU-wide legislation, designed to help consumers take control of their personal data.
  • DownloadDownload
    White paper White paper
    GDPR-compliant Call Recording? 100%, with Imagicle.
    Thanks to features such as role-based access, Imagicle Call Recording ensures full compliance. Download the white paper to know more.
  • DownloadDownload
    White paper White paper
    Faxing and data protection: GDPR White Paper.
    Our Digital Fax enables 100% compliant fax exchanged from any device: understand the specifics of this feature.

HIPAA

Health Insurance Portability and Accountability Act
Main aim

The HIPAA Privacy regulations require health care providers, organizations and their business associates to develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared.

Whom does it affect?

HIPAA applies to all US companies that manage all forms of PHI, including paper, oral, and electronic.

What does it require?

Requires the protection and confidential handling of protected health information.

How Imagicle apps ensure HIPAA compliance?
  • Role-based access
  • Log and audit trail
  • Encryption at rest
  • Encryption in access

Digital 
Fax

Call 
Recording

Learn how simple compliance can be.

  • Security Blog
    HIPAA compliance and Fax management. Why care.
    HIPAA regulations protect US citizens' personal data. Discover how Digital Fax can ensure compliance.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to capture 100% of your conversations easily and securely.
    Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.
  • Security Blog
    HIPAA-compliant call recording? Imagicle got you.
    Discover how our Call Recording can ensure compliance with HIPAA, a key factor in the US healthcare industry.

MiFID II and FINMA

Market in Financial Instruments Directives
Main aim

Ensure investors’ protection by increasing transparency, safety, and efficiency in the financial market. 

Whom does it affect?

MiFID II affects all investment services, including banks, fund managers, exchanges, trading venues, high-frequency traders, brokers, pension funds, and retail investors.

What does it require?
  • Record every call that leads to a transaction, with monitoring capabilities to ensure recording is working as expected.
  • Retrieve, enabling recordings’ search&play and providing relative info/notes if needed.
  • Meta info, to allow adding notes to specific recordings to be associated with CRM/ERP records for easy correlation.
  • Audit trail, to track and timestamp when recordings are accessed, played, downloaded or there are deletion tentative.
  • Storage, to allow recordings to be securely kept for at least 5 years (with the option of 7 years at Financial Conduct Authority request), with the ability to export at any time.
How Imagicle Call Recording support MiFID II?
  • Record all phone conversations, either on-demand or in always-on mode. It supports High Availability.
  • Search&Play tool, providing a profiled multi-level access to any recordings. Available either through the web portal, Attendant Console, Webex, Cisco Jabber, and MS Teams.
  • Fully Audit trail of activities, to track and timestamp when recordings are accessed, played, downloaded or there are deletion tentative.
  • Storage management, to configure recording lifecycle, with internal or external storage, encryption of content with AES algorithms, and detection of tampering tentative.

Call 
Recording

Build a regulatory compliance strategy.

  • Security Blog
    Imagicle Call Recording and MiFID II: trace all your transactions.
    Discover how Imagicle Call Recording can track your operations while ensuring compliance with MiFID II.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to capture 100% of your conversations easily and securely.
    Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.
  • DownloadDownload
    Brochure Brochure
    Imagicle Call Recording for Banking and Financial Services.
    Imagicle Call Recording lets you record calls with the possibility to skip sensitive info. A real peace of mind for financial firms!

PCI-DSS

Payment Card Industry Data Security Standard
Main aim

The PCI security standards are technical and operational requirements created to help organizations that process card payments prevent credit card fraud, hacking, and various other security vulnerabilities and threats.

Whom does it affect?

All organizations that store, process, or transmit cardholder data.

What does it require?
  • Skip recording of card info – The standard requires that card security codes (CID, CAV2, CVC2, CVV2) are not stored.
  • Cardholder data protection – Access to protected recordings, available with multi-level access. Recordings are encrypted and not alterable.
  • Network security – TLS 1.1/1.2 are required as of 30th of June 2018.
  • Audit trail – Implement strong access control measures.
How Imagicle Call Recording support PCI-DSS?
  • Pause/Resume button to avoid the recording of credit card info.
  • TLS 1.2 support, both recording engine and access to web and gadget UI are securely available via TLS 1.2, providing the maximum security level.
  • Fully audit trail of activities, to track and timestamp when recordings are accessed, played, downloaded, or there are deletion tentative.
  • Role-based access to recordings to protect access with recording encrypted with AES algorithm and tampering tentative detection.

Call 
Recording

Some information is highly personal. Skip it!

  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to capture 100% of your conversations easily and securely.
    Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.
  • DownloadDownload
    Brochure Brochure
    Imagicle Call Recording for the Education industry.
    Discover the tailored benefits of our Call Recording and how it can smooth out your operations.
  • DownloadDownload
    Brochure Brochure
    Imagicle Call Recording for the Healthcare industry.
    Discover the tailored benefits of our Call Recording and how it can smooth out your operations.

The solution your industry is looking for.

Discover how Imagicle can tailor its offer to your needs.

Healthcare

Keep the staff efficient and connected with Imagicle cost-effective HIPAA and GDPR compliant apps and services for collaborative healthcare.

Government

Eliminate paper and expensive hardware devices, enhance internal interaction, maximize resources and extend citizen services.

Education

Provide a consistent user experience through devices and institutes, simplify the admin work and support remote learning environments.

Finance

Improve collaboration, support flexible working options and get the reporting capabilities your businesses need to perform at a high level.