Enable communication compliance across your organization.
ISO 27001
Effective Security Posture
and Efficient Processes.
Risk assessment is at the very center of ISO 27001, a standard based upon an organization’s understanding and management of its risk profile to ensure that the right level of control is applied consistently across the organization and protect information security assets from threats successfully. We have taken this certification to give our customers and partners a clear message: security best practices and continuous improvement are put into practice. 0695.2021 is more than our certificate number: is the commitment we make with you.
Advanced
Queueing
Attendant
Console
Auto
Attendant
Call
Analytics
Call
Recording
Contact
Manager
Digital
Fax
Hotel
Services
Emergency
Notifications
Manager
Assistant
Screen
Recording
UCX
Engage
Virtual
Receptionist
Virtual
Agents
Voice
Analytics
Guidelines for an effective compliance management system.
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Security BlogISO 27001. Taking care of your data protection.ISO 27001. Taking care of your data protection.Imagicle obtained the ISO27001 certificate. Here’s a summary of what it means and what will change in terms of security.
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DownloadSecurity BlogStay Compliant: A Complete Guide to Compliance Recording.Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
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DownloadBrochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
GDPR
Main aim
Protect and secure all EU citizen’s data privacy.
Whom does it affect?
GDPR applies to all worldwide companies operating within and outside the EU, managing EU citizens’ data.
What does it require?
- Profiled and secure access to data
- Traceability of personal information’s access
- Flexible retention policy
- Data at rest encryption and pseudonymization
- Personal data access, editing, and deletion
How Imagicle apps ensure GDPR compliance?
- Role-based access
- Log and audit trail
- Data retention policy
- Encryption at rest
- Encryption in access
Advanced
Queueing
Attendant
Console
Auto
Attendant
Call
Analytics
Call
Recording
Contact
Manager
Hotel
Services
Digital
Fax
Emergency
Notifications
Manager
Assistant
Screen
Recording
UCX
Engage
Virtual
Receptionist
Virtual
Agents
Voice
Analytics
Protect sensitive information with Imagicle solutions.
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Security BlogAre you ready for the GDPR?Are you ready for the GDPR?The General Data Protection Regulation (GDPR) is a new piece of EU-wide legislation, designed to help consumers take control of their personal data.
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DownloadWhite paper White paperGDPR-compliant Call Recording? 100%, with Imagicle.GDPR-compliant Call Recording? 100%, with Imagicle.Thanks to features such as role-based access, Imagicle Call Recording ensures full compliance. Download the white paper to know more.
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DownloadWhite paper White paperFaxing and data protection: GDPR White Paper.Faxing and data protection: GDPR White Paper.Our Digital Fax enables 100% compliant fax exchanged from any device: understand the specifics of this feature.
HIPAA
Main aim
The HIPAA Privacy regulations require health care providers, organizations and their business associates to develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared.
Whom does it affect?
HIPAA applies to all US companies that manage all forms of PHI, including paper, oral, and electronic.
What does it require?
Requires the protection and confidential handling of protected health information.
How Imagicle apps ensure HIPAA compliance?
- Role-based access
- Log and audit trail
- Encryption at rest
- Encryption in access
Digital
Fax
Call
Recording
Learn how simple compliance can be.
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Security BlogHIPAA compliance and Fax management. Why care.HIPAA compliance and Fax management. Why care.HIPAA regulations protect US citizens' personal data. Discover how Digital Fax can ensure compliance.
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Security BlogHIPAA-compliant call recording? Imagicle got you.HIPAA-compliant call recording? Imagicle got you.Discover how our Call Recording can ensure compliance with HIPAA, a key factor in the US healthcare industry.
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DownloadSecurity BlogStay Compliant: A Complete Guide to Compliance Recording.Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
MiFID II and FINMA
Main aim
Ensure investors’ protection by increasing transparency, safety, and efficiency in the financial market.
Whom does it affect?
MiFID II affects all investment services, including banks, fund managers, exchanges, trading venues, high-frequency traders, brokers, pension funds, and retail investors.
What does it require?
- Record every call that leads to a transaction, with monitoring capabilities to ensure recording is working as expected.
- Retrieve, enabling recordings’ search&play and providing relative info/notes if needed.
- Meta info, to allow adding notes to specific recordings to be associated with CRM/ERP records for easy correlation.
- Audit trail, to track and timestamp when recordings are accessed, played, downloaded or there are deletion tentative.
- Storage, to allow recordings to be securely kept for at least 5 years (with the option of 7 years at Financial Conduct Authority request), with the ability to export at any time.
How Imagicle Call Recording support MiFID II?
- Record all phone conversations, either on-demand or in always-on mode. It supports High Availability.
- Search&Play tool, providing a profiled multi-level access to any recordings. Available either through the web portal, Attendant Console, Webex, Cisco Jabber, and MS Teams.
- Fully Audit trail of activities, to track and timestamp when recordings are accessed, played, downloaded or there are deletion tentative.
- Storage management, to configure recording lifecycle, with internal or external storage, encryption of content with AES algorithms, and detection of tampering tentative.
Call
Recording
Build a regulatory compliance strategy.
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DownloadSecurity BlogStay Compliant: A Complete Guide to Compliance Recording.Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
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Security BlogImagicle Call Recording and MiFID II: trace all your transactions.Imagicle Call Recording and MiFID II: trace all your transactions.Discover how Imagicle Call Recording can track your operations while ensuring compliance with MiFID II.
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Products BlogEnsuring Compliance and Exceeding Customer Expectations with Call RecordingEnsuring Compliance and Exceeding Customer Expectations with Call RecordingImprove customer service, enhance agent training, and maintain compliance across various sectors.
PCI-DSS
Main aim
The PCI security standards are technical and operational requirements created to help organizations that process card payments prevent credit card fraud, hacking, and various other security vulnerabilities and threats.
Whom does it affect?
All organizations that store, process, or transmit cardholder data.
What does it require?
- Skip recording of card info – The standard requires that card security codes (CID, CAV2, CVC2, CVV2) are not stored.
- Cardholder data protection – Access to protected recordings, available with multi-level access. Recordings are encrypted and not alterable.
- Network security – TLS 1.1/1.2 are required as of 30th of June 2018.
- Audit trail – Implement strong access control measures.
How Imagicle Call Recording support PCI-DSS?
- Pause/Resume button to avoid the recording of credit card info.
- TLS 1.2 support, both recording engine and access to web and gadget UI are securely available via TLS 1.2, providing the maximum security level.
- Fully audit trail of activities, to track and timestamp when recordings are accessed, played, downloaded, or there are deletion tentative.
- Role-based access to recordings to protect access with recording encrypted with AES algorithm and tampering tentative detection.
Call
Recording
Some information is highly personal. Skip it!
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DownloadSecurity BlogStay Compliant: A Complete Guide to Compliance Recording.Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
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EN WatchWEBINAR - Release40’Add compliance to your convenience built-in Webex Calling Multi-Tenant recording with Imagicle.Register to this webinar included in the Summer '24 Release dedicated to Compliance Call Recording for Webex Calling, now complementing Webex native call recording for convenience.
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EN WatchWEBINAR - How to Lab40’Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
The solution your industry is looking for.
Healthcare
Keep the staff efficient and connected with Imagicle cost-effective HIPAA and GDPR compliant apps and services for collaborative healthcare.
Government
Eliminate paper and expensive hardware devices, enhance internal interaction, maximize resources and extend citizen services.
Education
Provide a consistent user experience through devices and institutes, simplify the admin work and support remote learning environments.
Finance
Improve collaboration, support flexible working options and get the reporting capabilities your businesses need to perform at a high level.
Healthcare
Keep the staff efficient and connected with Imagicle cost-effective HIPAA and GDPR compliant apps and services for collaborative healthcare.
Government
Eliminate paper and expensive hardware devices, enhance internal interaction, maximize resources and extend citizen services.
Education
Provide a consistent user experience through devices and institutes, simplify the admin work and support remote learning environments.
Finance
Improve collaboration, support flexible working options and get the reporting capabilities your businesses need to perform at a high level.