Voice Analytics
Gain valuable insights from your voice calls.
Don't just record calls, analyze them!
Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.
Top level privacy and data security.
Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.
Search content in a click.
Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.
Identify quality monitoring gaps.
Analyze the content with automatic transcriptions and obtain an assessment of the sentiment of each conversation.
Solid staff retention and training.
Improve operators' performance and confidence with ad-hoc trainings and help them be happier in their work.
Perfect match for Call Recording.
Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.
Don't just record calls, analyze them!
Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.
Top level privacy and data security.
Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.
Search content in a click.
Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.
Identify quality monitoring gaps.
Analyze the content with automatic transcriptions and obtain an assessment of the sentiment of each conversation.
Solid staff retention and training.
Improve operators' performance and confidence with ad-hoc trainings and help them be happier in their work.
Perfect match for Call Recording.
Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.
Integrated with the solutions you love.
Details that make the difference.
Increase your Imagicle Call Recording capabilities.
Unleash the real power of data.
Key features within a rich player.
- List of recordings with power search for keywords and phrases
- Multilingual transcripts
- 6 languages supported (other languages available upon request)
- Play specific sections
- Transcription evaluation
- Partial and overall sentiment
- Calling parties' smart separation and ID
Sentiment Analysis. Get closer to your customers.
Data protection and Compliance adherence.
Increase sales opportunities and revenue.
Get the most out of it.
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Call Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn More
Advanced Services
ImagicleCare
Resources.
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Products BlogVoice Analytics: AI and use cases to elevate customer satisfaction.Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
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Release NewsImagicle Winter Release 2022. Rock your hybrid work! Secure, integrated, in the Cloud.Attendant Console for Webex Calling, Single Sign-On, Voice Analytics, and a lot more! Catch up with all the frosty news ❄️
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Products BlogVoice Analytics: designed for your privacy and security.Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Products BlogVoice Analytics: AI and use cases to elevate customer satisfaction.Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
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Release BlogWinter Release 2022. Secure, integrated, Cloudy new features.Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!
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Products BlogCloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.
Dedicated webinars.
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EN
Watch
WEBINAR - How to Lab45’How to capture 100% of your conversations easily and securely.Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more. -
EN
Watch
WEBINAR - Sales Lab45’New Voice Analytics: insights for better customer service.A new AI service, fully Cloud, that leverages the content of your company's conversations. -
EN
Watch
WEBINAR - Release45’Winter Release 2022. Rock your hybrid work! Secured, integrated, in the Cloud.Discover the new features ready to streamline your daily job, even and especially if you're implementing a hybrid work model.
Watch
Watch
Watch
Let's find out more!
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Customer success Customer successImagicle + Rajapack: forget about missed calls. For good.Operators can finally welcome customers with a smile, resulting in an increased production. -
Products BlogImagicle Attendant Console for Webex Calling: the operator console that was missing.Discover a new native integration. Attendant Console is fully compatible with all Cisco platforms!
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Brochure BrochureThe only Cloud that makes the Sun come out.How about finding a way to work fast, but in perfect synergy with your teams?The Cloud is the answer. Discover how!
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We love answering your questions.
Yes. Voice Analytics is an AI-based add-on feature specifically built to analyze the interactions captured by the Imagicle Call Recording application.
No. Despite Voice Analytics being Cloud-only, it is available for your Imagicle Call Recording deployed in the Cloud, On-Prem, or Hosted. This way, you can switch to the Cloud at your own pace, whenever you want.
Imagicle Voice Analytics supports English, Italian, French, Spanish, Portuguese, and German. It is possible to request the inclusion of other languages, which the Research and Development team will evaluate.
Your data is transferred in a fully secure way, with encryption in transit when uploaded from Imagicle Call Recording (Cloud, On-Prem or Hosted), and stored with encryption at rest.
Imagicle Voice Analytics is operated via AWS, so you can rely on the top-level security of a leading cloud provider. Your data is stored in the Imagicle Cloud, in the region nearest to you (Europe, US, Middle East). Thanks to role-based access to any recordings, your users get correct visibility. As for other customers, your data is effectively partitioned and completely isolated from theirs, thanks to isolated storage and access.
With regard to the European GDPR, the Customer acts as a Controller, and Imagicle acts as a Processor managing end-user data as defined by the legal terms on this page.
Imagicle Voice Analytics allows you to configure the retention policy period to guarantee that the data is retained only for the time needed for processing purposes, in line with the policies defined by your company. Data is deleted at contract termination.
Just like the rest of the Imagicle Cloud services, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery features included, to grant your business continuity. Plus, in order to assure our customers that security and data protection measures are put in place through all our processes, we have taken ISO 27001 certification. For more information on our security and data protection measures, visit our dedicated page.
Get the most out of it.
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Call Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn More