Get the real value out of your conversations.

Increase sales and improve customer journey with Imagicle's AI, cloud-native service to analyze recorded voice calls with transcripts and sentiment analysis.

Gain valuable insights from your voice calls.

Don't just record calls, analyze them!

​​Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.

Top level privacy and data security.

​​Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.

Search across conversations in a click.

Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.

Supervisors’ best ally for quality assurance.

A complete dashboard delivering easy-to-read data automatically, with full set of widgets to analyze your conversations and understand sentiment trends overtime.

Solid quality monitoring and staff training.

Receive alarms when specific keywords are spoken/not spoken, when calls’ sentiment is in a certain way, or both, to create ad-hoc training and improve operators’ performances.

The perfect match for your Call Recording.

Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.

Don't just record calls, analyze them!

​​Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.

Top level privacy and data security.

​​Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.

Search across conversations in a click.

Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.

Supervisors’ best ally for quality assurance.

A complete dashboard delivering easy-to-read data automatically, with full set of widgets to analyze your conversations and understand sentiment trends overtime.

Solid quality monitoring and staff training.

Receive alarms when specific keywords are spoken/not spoken, when calls’ sentiment is in a certain way, or both, to create ad-hoc training and improve operators’ performances.

The perfect match for your Call Recording.

Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.

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Integrated with the solutions you love.

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For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Voice Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Yes, I want to try!

Details that make the difference.

Increase your Imagicle Call Recording capabilities.

Call recording is crucial to improve training for operators, but Voice Analytics allows you to take the next step. The ability to quickly analyze the content of conversations and review transcripts of calls helps supervisors highlight learning opportunities and improve agent performance, ultimately paying you back in higher customer retention.
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Supervisors’ best friend to ensure top services.

With Imagicle Voice Analytics dashboard, designed with supervisors in mind, customer service interactions turn into aggregated data in the form of numbers, visuals, and graphics. Supervisors are now equipped with a tool that allows to ensure high quality services with data-driven approaches and decisions and design ad-hoc trainings based on real use-case scenarios to improve agent performance.
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Key features within a rich player.

  • List of recordings with power search and filtering for keywords, phrases, sentiment
  • Multilingual transcripts
  • 6 languages supported (other languages available upon request)
  • Play specific sections
  • Transcription evaluation
  • Partial and overall sentiment
  • Calling parties' smart separation and ID
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Sentiment Analysis. Get closer to your customers.

A wealth of actionable information can be gained by analyzing text data. Sentiment analysis provides a set of describing words attached to your transcriptions, allowing you to understand how the call went at a glance. Plus, the sentiment indicator is further divided into Overall, Speaker, and Single Phrase levels, increasingly adding layers of detail to a single conversation if and when requested.
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Data protection and Compliance adherence.

Imagicle Voice Analytics is operated via AWS, so your data can rely on the top-level security of a leading cloud provider. It will also be encrypted and partitioned, while role-based access allows you to give each user the right data visibility. To top it all off, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery included to grant your business continuity.
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Achieve top quality and increase revenues.

How many times do customers ask about a specific product? Are your agents mentioning your new promo enough times, and how do customers react? Is there any harassment during interactions? Voice Analytics will send you alarms via email to answer all these questions, based on specific keywords or sentiment set by you.
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See all
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Voice Analytics.
Request a demo

Get the most out of it.

Imagicle Voice Analytics is often used in combination with these solutions.

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More

Call Recording

Attendant Console - Centralino Telefonico

Attendant Console

Call Analytics

Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.
Discover ImagicleCare

Resources.

  • Products Blog
    Voice Analytics: AI and use cases to elevate customer satisfaction.
    Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
  • Products Blog
    Voice Analytics: designed for your privacy and security.
    Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.
  • EN Thu. 14 Jul 11:00 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Imagicle for Microsoft Teams. Enriched integrations.
    Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Voice Analytics Tech Specs.

    All the technical specifications you need to work with Imagicle at best.

    Compatible calling platforms.

    What calling platforms is Voice Analytics compatible with?

    Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

    ProducerSystemReleaseCertificationsNotes
    CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.x- 9.x- 10.x- 11.x- 12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    CISCOWebex Calling Multi-TenantCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    CISCOUnified Communications Manager ExpressCisco IOS 15.6(1)T or Cisco IOS XE 3.17S or aboveCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    BroadSoftBroadWorksR22.0 and aboveCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    AudiocodesMediantCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    MicrosoftMicrosoft TeamsCloud-based application. Requires a Call Recording license on Imagicle UC Suite
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Shall we arrange a demo?
    We'll guide you through the benefits of Imagicle Voice Analytics.
    Request a demo
    Advanced Services

    Advanced Services

    Rely on a dedicated team to facilitate configuration and integrations.
    Discover the Advanced Services
    ImagicleCare

    ImagicleCare

    Choose the best plan for your business and get the support you need in 7 languages.
    Discover ImagicleCare

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      New Voice Analytics: insights for better customer service.
      A new AI service, fully Cloud, that leverages the content of your company's conversations.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      Voice Analytics. A full set of widgets to boost your Customer Service.
      Discover the full potential of this solution and the brand new dashboard with a full of set of widgets.
    • EN Thu. 14 Jul 11:00 AM EDT RegisterRegister
      WEBINAR - Release
      30’
      Imagicle for Microsoft Teams. Enriched integrations.
      Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Voice Analytics. A full set of widgets to boost your Customer Service.
    Discover the full potential of this solution and the brand new dashboard with a full of set of widgets.
  • EN Thu. 14 Jul 11:00 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Imagicle for Microsoft Teams. Enriched integrations.
    Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
    • See all webinars

    We love answering your questions.

    Yes. Voice Analytics is an AI-based add-on feature specifically built to analyze the interactions captured by the Imagicle Call Recording application.

    No. Despite Voice Analytics being Cloud-only, it is available for your Imagicle Call Recording deployed in the Cloud, On-Prem, or Hosted. This way, you can switch to the Cloud at your own pace, whenever you want.

    Imagicle Voice Analytics supports English, Italian, French, Spanish, Portuguese, and German. It is possible to request the inclusion of other languages, which the Research and Development team will evaluate.

    Your data is transferred in a fully secure way, with encryption in transit when uploaded from Imagicle Call Recording (Cloud, On-Prem or Hosted), and stored with encryption at rest.

    Imagicle Voice Analytics is operated via AWS, so you can rely on the top-level security of a leading cloud provider. Your data is stored in the Imagicle Cloud, in the region nearest to you (Europe, US, Middle East). Thanks to role-based access to any recordings, your users get correct visibility. As for other customers, your data is effectively partitioned and completely isolated from theirs, thanks to isolated storage and access.

    With regard to the European GDPR, the Customer acts as a Controller, and Imagicle acts as a Processor managing end-user data as defined by the legal terms on this page.

    Imagicle Voice Analytics allows you to configure the retention policy period to guarantee that the data is retained only for the time needed for processing purposes, in line with the policies defined by your company. Data is deleted at contract termination.

    Just like the rest of the Imagicle Cloud services, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery features included, to grant your business continuity. Plus, in order to assure our customers that security and data protection measures are put in place through all our processes, we have taken ISO 27001 certification. For more information on our security and data protection measures, visit our dedicated page.

    Get the most out of it.

    Imagicle Voice Analytics is often used in combination with these solutions.

    Call Recording

    Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Call Analytics

    Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

    Learn More

    Call Recording

    Attendant Console - Centralino Telefonico

    Attendant Console

    Call Analytics

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote