11:30 AM EDT
Increase sales and improve customer journey with Imagicle's AI, cloud-native service to analyze recorded voice calls with transcripts and sentiment analysis.
Gain valuable insights from your voice calls.
Don't just record calls, analyze them!
Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.
Top level privacy and data security.
Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.
Search across conversations in a click.
Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.
Supervisors’ best ally for quality assurance.
A complete dashboard delivering easy-to-read data automatically, with full set of widgets to analyze your conversations and understand sentiment trends overtime.
Solid quality monitoring and staff training.
Receive alarms when specific keywords are spoken/not spoken, when calls’ sentiment is in a certain way, or both, to create ad-hoc training and improve operators’ performances.
The perfect match for your Call Recording.
Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.
Don't just record calls, analyze them!
Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.
Top level privacy and data security.
Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.
Search across conversations in a click.
Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.
Supervisors’ best ally for quality assurance.
A complete dashboard delivering easy-to-read data automatically, with full set of widgets to analyze your conversations and understand sentiment trends overtime.
Solid quality monitoring and staff training.
Receive alarms when specific keywords are spoken/not spoken, when calls’ sentiment is in a certain way, or both, to create ad-hoc training and improve operators’ performances.
The perfect match for your Call Recording.
Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.
Integrated with the solutions you love.
Details that make the difference.
Increase your Imagicle Call Recording capabilities.
Supervisors’ best friend to ensure top services.
Key features within a rich player.
- List of recordings with power search and filtering for keywords, phrases, sentiment
- Multilingual transcripts
- 6 languages supported (other languages available upon request)
- Play specific sections
- Transcription evaluation
- Partial and overall sentiment
- Calling parties' smart separation and ID
Sentiment Analysis. Get closer to your customers.
Data protection and Compliance adherence.
Achieve top quality and increase revenues.
Get the most out of it.
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreCall Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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Products BlogVoice Analytics: AI and use cases to elevate customer satisfaction.Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
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Products BlogVoice Analytics: designed for your privacy and security.Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.
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EN Thu. 14 Jul 11:00 AM EDT
Register
WEBINAR - Release30’Imagicle for Microsoft Teams. Enriched integrations.Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
It's your turn! Give it a try!
Voice Analytics Tech Specs.
Compatible calling platforms.
What calling platforms is Voice Analytics compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Producer | System | Release | Certifications | Notes |
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CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | |
CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | |
CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | |
CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | |
CISCO | Webex Calling Multi-Tenant | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | ||
CISCO | Unified Communications Manager Express | Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S or above | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | |
BroadSoft | BroadWorks | R22.0 and above | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | |
Audiocodes | Mediant | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite | ||
Microsoft | Microsoft Teams | Cloud-based application. Requires a Call Recording license on Imagicle UC Suite |
Advanced Services
ImagicleCare
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Release BlogVoice Analytics. Understanding agent performance.Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
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Products BlogVoice Analytics: AI and use cases to elevate customer satisfaction.Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
-
Products BlogVoice Analytics: designed for your privacy and security.Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.
Dedicated webinars.
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EN
Watch
WEBINAR - Sales Lab45’New Voice Analytics: insights for better customer service.A new AI service, fully Cloud, that leverages the content of your company's conversations. -
EN
Watch
WEBINAR - Sales Lab45’Voice Analytics. A full set of widgets to boost your Customer Service.Discover the full potential of this solution and the brand new dashboard with a full of set of widgets. -
EN Thu. 14 Jul 11:00 AM EDT
Register
WEBINAR - Release30’Imagicle for Microsoft Teams. Enriched integrations.Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
Let's find out more!
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Register
Release NewsSummer Release 2022. Human & Virtual, Better Together.New features for Voice Analytics, new integrations for Webex Calling and Microsoft Teams, and the new Conversational AI. -
Brochure BrochureImagicle Voice Analytics Product Brochure.
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Products BlogConversational AI. The future of customer service is here.Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
We love answering your questions.
Yes. Voice Analytics is an AI-based add-on feature specifically built to analyze the interactions captured by the Imagicle Call Recording application.
No. Despite Voice Analytics being Cloud-only, it is available for your Imagicle Call Recording deployed in the Cloud, On-Prem, or Hosted. This way, you can switch to the Cloud at your own pace, whenever you want.
Imagicle Voice Analytics supports English, Italian, French, Spanish, Portuguese, and German. It is possible to request the inclusion of other languages, which the Research and Development team will evaluate.
Your data is transferred in a fully secure way, with encryption in transit when uploaded from Imagicle Call Recording (Cloud, On-Prem or Hosted), and stored with encryption at rest.
Imagicle Voice Analytics is operated via AWS, so you can rely on the top-level security of a leading cloud provider. Your data is stored in the Imagicle Cloud, in the region nearest to you (Europe, US, Middle East). Thanks to role-based access to any recordings, your users get correct visibility. As for other customers, your data is effectively partitioned and completely isolated from theirs, thanks to isolated storage and access.
With regard to the European GDPR, the Customer acts as a Controller, and Imagicle acts as a Processor managing end-user data as defined by the legal terms on this page.
Imagicle Voice Analytics allows you to configure the retention policy period to guarantee that the data is retained only for the time needed for processing purposes, in line with the policies defined by your company. Data is deleted at contract termination.
Just like the rest of the Imagicle Cloud services, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery features included, to grant your business continuity. Plus, in order to assure our customers that security and data protection measures are put in place through all our processes, we have taken ISO 27001 certification. For more information on our security and data protection measures, visit our dedicated page.
Get the most out of it.
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreCall Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn More