Get the real value out of your conversations.

Increase sales and improve customer journey with Imagicle's AI, cloud-native service to analyze recorded voice calls with transcripts and sentiment analysis.

Gain valuable insights from your voice calls.

Don't just record calls, analyze them!

​​Easy start, with automatic upload of recordings from the Imagicle UCX Platform or manual import from your existing system.

Top level privacy and data security.

​​Imagicle UCX Cloud Platform is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.

Search across conversations in a click.

Quickly track keywords and hot topics across your speech-to-text transcriptions thanks to tags, filters, and call notes. Plus, easily download any transcription.

Supervisors’ ally for quality assurance.

Divide users into relevant groups and leverage aggregate data from the dashboard to know at a glance how agents are performing and how sentiment changes overtime.

Solid quality monitoring and staff training.

Receive alarms when specific keywords are spoken/not spoken, when calls’ sentiment is in a certain way, or both, to create ad-hoc training and improve operators’ performances.

The perfect match for your Call Recording.

Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Voice Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Increase Call Recording capabilities.

Call recording improves training for operators, but Voice Analytics takes the next step. The ability to quickly analyze the content of conversations and review transcripts of calls helps supervisors highlight learning opportunities ultimately paying back in higher customer retention.

Supervisors’ best friend.

Voice Analytics' dashboard turns customer service interactions into aggregated data in the form of numbers, visuals, and graphics. Moreover, thanks to the possibility of dividing users in groups, supervisors will always have a clean vision to of the teams assigned to them, thus being able to strategize faster and easier.

Key features on a rich player.

  • List of recordings with filtering for keywords, phrases, sentiment, tags.
  • Smart tagging and call notes to quickly sort and track conversations.
  • Multilingual transcripts. 6 languages supported (other languages available upon request)
  • Calling parties' separation and ID
  • Easy transcription download for evidence purposes, forwarding, and more.

Sentiment Analysis. Closer to your customers.

Sentiment analysis gives a set of describing words to your transcriptions, allowing to understand how the call went at a glance. The sentiment indicator is further divided into Overall, Speaker, and Single Phrase levels adding layers of detail to a single conversation if needed.

Data protection and Compliance adherence.

Voice Analytics is operated via AWS, so your data can rely on the security of a leading cloud provider. It's encrypted and with role-based, on top of being designed with High Availability and Disaster Recovery to grant your business continuity.

Achieve top quality and increase revenues.

Are your agents mentioning your new promo enough times, and how do customers react? Is there any harassment during interactions? Voice Analytics will send you alarms via email to answer all these questions, based on specific keywords or sentiment set by you.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Voice Analytics.

Get the most out of it.

Imagicle Voice Analytics is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Screen Recording

On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Voice Analytics Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Voice Analytics compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.x- 9.x- 10.x- 11.x- 12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCloud-based application. Requires a Call Recording license on Imagicle UC Suite
CISCOWebex Calling Multi-TenantCloud-based application. Requires a Call Recording license on Imagicle UC Suite
CISCOUnified Communications Manager ExpressCisco IOS 15.6(1)T or Cisco IOS XE 3.17S or aboveCloud-based application. Requires a Call Recording license on Imagicle UC Suite
BroadSoftBroadWorksR22.0 and aboveCloud-based application. Requires a Call Recording license on Imagicle UC Suite
AudiocodesMediantCloud-based application. Requires a Call Recording license on Imagicle UC Suite
MicrosoftMicrosoft TeamsCloud-based application. Requires a Call Recording license on Imagicle UC Suite
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Voice Analytics.
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Call Recording: global availability for Webex Calling MT – Summer Release ENG
    Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.

We love answering your questions.

Yes. Voice Analytics is an AI-based add-on feature specifically built to analyze the interactions captured by the Imagicle Call Recording application.

No. Despite Voice Analytics being Cloud-only, it is available for your Imagicle Call Recording deployed in the Cloud, On-Prem, or Hosted. This way, you can switch to the Cloud at your own pace, whenever you want.

Imagicle Voice Analytics supports English, Italian, French, Spanish, Portuguese, and German. It is possible to request the inclusion of other languages, which the Research and Development team will evaluate.

Your data is transferred in a fully secure way, with encryption in transit when uploaded from Imagicle Call Recording (Cloud, On-Prem or Hosted), and stored with encryption at rest.

Imagicle Voice Analytics is operated via AWS, so you can rely on the top-level security of a leading cloud provider. Your data is stored in the Imagicle Cloud, in the region nearest to you (Europe, US, Middle East). Thanks to role-based access to any recordings, your users get correct visibility. As for other customers, your data is effectively partitioned and completely isolated from theirs, thanks to isolated storage and access.

With regard to the European GDPR, the Customer acts as a Controller, and Imagicle acts as a Processor managing end-user data as defined by the legal terms on this page.

Imagicle Voice Analytics allows you to configure the retention policy period to guarantee that the data is retained only for the time needed for processing purposes, in line with the policies defined by your company. Data is deleted at contract termination.

Just like the rest of the Imagicle Cloud services, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery features included, to grant your business continuity. Plus, in order to assure our customers that security and data protection measures are put in place through all our processes, we have taken ISO 27001 certification. For more information on our security and data protection measures, visit our dedicated page.

Get the most out of it.

Imagicle Voice Analytics is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Screen Recording

On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote