Get the real value out of your conversations.
Increase sales and improve customer journey with Imagicle's AI, cloud-native service to analyze recorded voice calls with transcripts and sentiment analysis.

Gain valuable insights from your voice calls.

Don't just record calls, analyze them!

​​Easy start, with automatic upload of recordings from the Imagicle UC Suite or manual import from your existing system.

Top level privacy and data security.

​​Imagicle UC Cloud Suite is based on AWS, encrypted data, role-based access, flexible retention times, and high availability.

Search across conversations in a click.

Leverage accurate speech-to-text transcriptions to quickly track keywords and hot topics without listening to hours of recordings.

Supervisors’ best ally for quality assurance.

A complete dashboard delivering easy-to-read data automatically, with full set of widgets to analyze your conversations and understand sentiment trends overtime.

Solid staff retention and training.

Improve operators' performance and confidence with ad-hoc trainings and help them be happier in their work.

Perfect match for Call Recording.

Voice Analytics is a cloud-only, add-on app of Imagicle Call Recording, usable whether your Call Recording is Cloud, On-Prem, or Hosted.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Voice Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Increase your Imagicle Call Recording capabilities.

Call recording is crucial to improve training for operators, but Voice Analytics allows you to take the next step. The ability to quickly analyze the content of conversations and review transcripts of calls helps supervisors highlight learning opportunities and improve agent performance, ultimately paying you back in higher customer retention.

Supervisors’ best friend to ensure top services.

With Imagicle Voice Analytics dashboard, designed with supervisors in mind, customer service interactions turn into aggregated data in the form of numbers, visuals, and graphics. Supervisors are now equipped with a tool that allows to ensure high quality services with data-driven approaches and decisions and design ad-hoc trainings based on real use-case scenarios to improve agent performance.

Key features within a rich player.

  • List of recordings with power search for keywords and phrases
  • Multilingual transcripts
  • 6 languages supported (other languages available upon request)
  • Play specific sections
  • Transcription evaluation
  • Partial and overall sentiment
  • Calling parties' smart separation and ID

Sentiment Analysis. Get closer to your customers.

A wealth of actionable information can be gained by analyzing text data. Sentiment analysis provides a set of describing words attached to your transcriptions, allowing you to understand how the call went at a glance. Plus, the sentiment indicator is further divided into Overall, Speaker, and Single Phrase levels, increasingly adding layers of detail to a single conversation if and when requested.

Data protection and Compliance adherence.

Imagicle Voice Analytics is operated via AWS, so your data can rely on the top-level security of a leading cloud provider. It will also be encrypted and partitioned, while role-based access allows you to give each user the right data visibility. To top it all off, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery included to grant your business continuity.

Increase sales opportunities and revenue.

Voice Analytics offers many business benefits for various industries, including government, financial services, healthcare, and whoever wants to measure performances and identify business areas that require attention in order to improve customer service, make better decisions about customer needs and increase sales opportunities.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Voice Analytics.

Get the most out of it.

Imagicle Voice Analytics is often used in combination with these solutions.

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Voice Analytics training – part 1
    Benefits, features, licensing. Find out why Voice Analytics is essential for your business growth.
  • EN WatchWatch
    WEBINAR - Live demo
    15’
    Voice Analytics training – part 2
    Action! The best of Voice Analytics in this 15 minute live demo and Q&A.

We love answering your questions.

Yes. Voice Analytics is an AI-based add-on feature specifically built to analyze the interactions captured by the Imagicle Call Recording application.

No. Despite Voice Analytics being Cloud-only, it is available for your Imagicle Call Recording deployed in the Cloud, On-Prem, or Hosted. This way, you can switch to the Cloud at your own pace, whenever you want.

Imagicle Voice Analytics supports English, Italian, French, Spanish, Portuguese, and German. It is possible to request the inclusion of other languages, which the Research and Development team will evaluate.

Your data is transferred in a fully secure way, with encryption in transit when uploaded from Imagicle Call Recording (Cloud, On-Prem or Hosted), and stored with encryption at rest.

Imagicle Voice Analytics is operated via AWS, so you can rely on the top-level security of a leading cloud provider. Your data is stored in the Imagicle Cloud, in the region nearest to you (Europe, US, Middle East). Thanks to role-based access to any recordings, your users get correct visibility. As for other customers, your data is effectively partitioned and completely isolated from theirs, thanks to isolated storage and access.

With regard to the European GDPR, the Customer acts as a Controller, and Imagicle acts as a Processor managing end-user data as defined by the legal terms on this page.

Imagicle Voice Analytics allows you to configure the retention policy period to guarantee that the data is retained only for the time needed for processing purposes, in line with the policies defined by your company. Data is deleted at contract termination.

Just like the rest of the Imagicle Cloud services, Imagicle Voice Analytics is designed with High Availability and Disaster Recovery features included, to grant your business continuity. Plus, in order to assure our customers that security and data protection measures are put in place through all our processes, we have taken ISO 27001 certification. For more information on our security and data protection measures, visit our dedicated page.

Get the most out of it.

Imagicle Voice Analytics is often used in combination with these solutions.

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote