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From human to virtual receptionist. A short overview.
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Virtual Receptionist
A new way of greeting customers with AI.
Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.Available from Sep. 30. Do you want to be notified?
Much more than automatic phone answering.
Shape it how you like
Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Eliminate waiting times
If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.
Reduce your costs
Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.
Shape it how you like
Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Eliminate waiting times
If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.
Reduce your costs
Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.
Integrated with the solutions you love.
Imagicle Virtual Receptionist is coming September 30th
Register to the VIP program to get exclusive updates, early access to interactive demos, and more.
Remove the stress from peak or break times.
When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.
Human-like conversations.
It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon's transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn't perfect.
Stunning inside out.
Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.
Into your existing solution.
Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.
Virtual Receptionist is coming September 30th
Register to the VIP program to get exclusive updates, early access to interactive demos, and more.
Get the most out of it.
Imagicle Virtual Receptionist is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Resources.
-
BlogSummer release ’24: what’s new.Summer release ’24: what’s new.
-
Download
Brochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
-
EN
Watch
WEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
Blog
Summer release ’24: what’s new.
Summer release ’24: what’s new.
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.
EN
Watch
Watch
WEBINAR - How to Lab
40’
Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Human vs. Virtual
Explore the differences.
| Feature | Human | Virtual Receptionist |
|---|---|---|
| 24/7 service | With several receptionists working by shift | |
| Training time | Some days | Some minutes |
| Customer waiting times | It depends on the receptionists available and calls in queue | 0 |
| Service peak managements | Only if more receptionists are set up than usual | |
| Fast responses | It depends on the waiting times | |
| Multilingual | Most likely not and not for all operators | Speaks English, French, Spanish, German, Italian and soon Arabic. Fluently. |
| Costs | High | Definitely lower |
Features available today
- Call transfer/FAQ answering
- Cloud configuration UI
- Multiple languages support
- Blind transfer with busy/no answer detection
- Missed call notification via email
- Dashboard with call volumes & outcomes
Features in the roadmap
- Transfer with consultation
- Corporate directory synchronization (currently works with CSV upload)
- Call notification via SMS/WhatsApp
- Presence and calendar integration
- A more advanced dashboard
Check what requirements you need to satisfy to deploy in production or test in your lab.
Virtual Receptionist is coming September 30th
Register to the VIP program to get exclusive updates, early access to interactive demos, and more.
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the ImagicleBeat blog.
-
Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
-
Customer success Blog3 must-have skills for a successful Customer Service.3 must-have skills for a successful Customer Service.Discover the customer service skills needed for a successful business, in any vertical.
-
Customer success Blog6 web meetings best practices to win your customers’ hearts6 web meetings best practices to win your customers’ heartsWeb meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Products Blog
15 Tips to Improve Customer Satisfaction in Call Centers
15 Tips to Improve Customer Satisfaction in Call Centers
Learn how to bring customer satisfaction to new hights by improving call center strategies.
Customer success Blog
3 must-have skills for a successful Customer Service.
3 must-have skills for a successful Customer Service.
Discover the customer service skills needed for a successful business, in any vertical.
Customer success Blog
6 web meetings best practices to win your customers’ hearts
6 web meetings best practices to win your customers’ hearts
Web meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Get the most out of it.
Imagicle Virtual Receptionist is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial