A new way of greeting customers with AI.
User Interface of Imagicle AI Virtual Receptionist

Let AI Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.

See AI Virtual Receptionist first-hand.

Much more than automatic phone answering.

Reduce your costs

Wondering how much AI Virtual Receptionist costs? The real cost is not investing in it, as it optimizes resources while providing 24/7 self-service automation, ultimately cutting expenses.

Eliminate waiting times

If customers call looking for a busy contact or just need information, AI Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up AI Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic - even simultaneously.

Shape it how you like

Customize AI Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Reduce your costs

Wondering how much AI Virtual Receptionist costs? The real cost is not investing in it, as it optimizes resources while providing 24/7 self-service automation, ultimately cutting expenses.

Eliminate waiting times

If customers call looking for a busy contact or just need information, AI Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up AI Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic - even simultaneously.

Shape it how you like

Customize AI Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

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Integrated with the solutions you love.

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Try AI Virtual Receptionist
Book a meeting with our sales and let's discuss your use case. You can get the chance to test the solution for 14-day with in a dedicated environment.
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Remove the stress from peak or break times.

When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.

Human-like conversations.

It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon's transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn't perfect.

Stay on track of service performance.

How many calls were handled? How many were transferred, and missed after that? How many customers asked questions, and how many asked to be escalated? Leverage the accessible, easy-to-read AI Virtual Receptionist dashboard to understand how your AI colleague is performing, with filters by date if needed.
See all

Stunning inside out.

Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.

Into your existing solution.

AI Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.
Do you want to see how it works?
We'll guide you through the benefits of AI Virtual Receptionist.
Explore

Get the most out of it.

Imagicle AI Virtual Receptionist is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Advanced Queueing

Auto Attendant

Resources.

  • Products Blog
    The best AI Virtual Receptionist for your Webex Calling
    The best AI Virtual Receptionist for your Webex Calling
    Webex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
  • DiscoverDiscover
    Products Blog
    Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
    Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
    Imagicle AI Virtual Receptionist is ready to double the efficiency of your receptionist's team daily work. Discover how.
  • Products Blog
    AI Virtual Receptionist: the cost of not investing in it
    AI Virtual Receptionist: the cost of not investing in it
    Investing in an AI Virtual Receptionist shouldn't be so scary: let's debunk some myths.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Human vs. Virtual

    Explore the differences.
    FeatureHumanAI Virtual Receptionist
    24/7 serviceWith several receptionists working by shift
    Training timeSome daysSome minutes
    Customer waiting timesIt depends on the receptionists available and calls in queue
    		0
    Service peak managementsOnly if more receptionists are set up than usual
    Fast responsesIt depends on the waiting times
    MultilingualMost likely not and not for all operatorsSpeaks English, French, Spanish, German, Italian and soon Arabic. Fluently.
    CostsHighDefinitely lower

    Features available today

    • Call transfer/FAQ answering
    • Cloud configuration UI
    • Multiple languages support
    • Blind transfer with busy/no answer detection
    • Missed call notification via email
    • Dashboard with call volumes & outcomes

    Features in the roadmap

    • Transfer with consultation
    • Corporate directory synchronization (currently works with CSV upload)
    • Call notification via SMS/WhatsApp
    • Presence and calendar integration
    • A more advanced dashboard
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Do you want to see how it works?
    We'll guide you through the benefits of AI Virtual Receptionist.
    Explore

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    From the ImagicleBeat blog.

  • Products Blog
    Are AI Virtual Receptionists Worth It?
    Are AI Virtual Receptionists Worth It?
    Is an AI Virtual Receptionist a good investment for your business? Read about common objections and answers.
  • Products Blog
    Discover the benefits of an AI virtual receptionist and learn how it works. 
    Discover the benefits of an AI virtual receptionist and learn how it works. 
    Improve customer experience with an AI Phone Receptionist that handles calls, books appointments, and offers 24/7 support effortlessly. Discover more.
  • Products Blog
    AI Virtual Receptionist: the cost of not investing in it
    AI Virtual Receptionist: the cost of not investing in it
    Investing in an AI Virtual Receptionist shouldn't be so scary: let's debunk some myths.
    • Discover the blog

    Dedicated webinars.

    • EN Wed. 11 Jun 11:30 AM CEST RegisterRegister
      WEBINAR - Release
      45’
      AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
      Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
    • EN WatchWatch
      WEBINAR - Release
      45’
      Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)
      Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions.
    • EN WatchWatch
      WEBINAR - Release
      40’
      Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
      Register to this webinar included in the Summer '24 Release dedicated to Imagicle AI Virtual Receptionist, your human receptionist's digital twin.
  • EN Wed. 11 Jun 11:30 AM CEST RegisterRegister
    WEBINAR - Release
    45’
    AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
    Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)
    Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions.
  • EN WatchWatch
    WEBINAR - Release
    40’
    Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
    Register to this webinar included in the Summer '24 Release dedicated to Imagicle AI Virtual Receptionist, your human receptionist's digital twin.
    • See all webinars

    Let's find out more!

  • DownloadDownload
    Brochure Blog
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
  • DownloadDownload
    Brochure Blog
    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
  • DownloadDownload
    Security Blog
    Stay Compliant: A Complete Guide to Compliance Recording.
    Stay Compliant: A Complete Guide to Compliance Recording.
    Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.

    • Get the most out of it.

    Imagicle AI Virtual Receptionist is often used in combination with these solutions.
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Advanced Queueing

    Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

    Learn More

    Auto Attendant

    Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Advanced Queueing

    Auto Attendant

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote