Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.
Much more than automatic phone answering.
Shape it how you like
Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Eliminate waiting times
If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.
Reduce your costs
Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.
Shape it how you like
Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Eliminate waiting times
If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.
Reduce your costs
Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.
Integrated with the solutions you love.
Remove the stress from peak or break times.
Human-like conversations.
Stay on track of service performance.
Stunning inside out.
Into your existing solution.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAuto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreResources.
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DownloadBrochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle appsElevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
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EN WatchWEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
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Products BlogDiscover the benefits of an AI virtual receptionist and learn how it works.Discover the benefits of an AI virtual receptionist and learn how it works.Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.
It's your turn! Give it a try!
Human vs. Virtual
Feature | Human | Virtual Receptionist |
---|---|---|
24/7 service | With several receptionists working by shift | |
Training time | Some days | Some minutes |
Customer waiting times | It depends on the receptionists available and calls in queue | 0 |
Service peak managements | Only if more receptionists are set up than usual | |
Fast responses | It depends on the waiting times | |
Multilingual | Most likely not and not for all operators | Speaks English, French, Spanish, German, Italian and soon Arabic. Fluently. |
Costs | High | Definitely lower |
Features available today
- Call transfer/FAQ answering
- Cloud configuration UI
- Multiple languages support
- Blind transfer with busy/no answer detection
- Missed call notification via email
- Dashboard with call volumes & outcomes
Features in the roadmap
- Transfer with consultation
- Corporate directory synchronization (currently works with CSV upload)
- Call notification via SMS/WhatsApp
- Presence and calendar integration
- A more advanced dashboard
From the ImagicleBeat blog.
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Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
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Customer success Blog3 must-have skills for a successful Customer Service.3 must-have skills for a successful Customer Service.Discover the customer service skills needed for a successful business, in any vertical.
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DiscoverProducts BlogMeet Imagicle Virtual Receptionist, the digital twin of your human receptionists.Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.Discover how you can bring your customer service to 10 without efforts.
Dedicated webinars.
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EN WatchWEBINAR - Release40’Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
-
EN WatchWEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
-
EN WatchWEBINAR - Release40’Imagicle Voice Virtual Agents. Introducing human-like AI in your customer service.Join us in this webinar as we showcase the Imagicle Summer Release and the brand new Imagicle Voice Virtual Agents.
Let's find out more!
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WatchProducts ProductsWant to see Virtual Receptionist in action?Want to see Virtual Receptionist in action?Enjoy an interactive demo.
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DownloadSecurity BlogStay Compliant: A Complete Guide to Compliance Recording.Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
-
DownloadBrochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle appsElevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAuto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More