A new way of greeting customers with AI.

Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.

Much more than automatic phone answering.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.

Reduce your costs

Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.

Want to see
Virtual Receptionist
in action?

Remove the stress from peak or break times.

When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.

Human-like conversations.

It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon's transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn't perfect.

Stay on track of service performance.

How many calls were handled? How many were transferred, and missed after that? How many customers asked questions, and how many asked to be escalated? Leverage the accessible, easy-to-read Virtual Receptionist dashboard to understand how your AI colleague is performing, with filters by date if needed.

Stunning inside out.

Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.

Into your existing solution.

Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.
Ready to explore Virtual Receptionist yourself?
Enjoy an interactive demo where you can browse Virtual Receptionist and see how each section of the product works.

Get the most out of it.

Imagicle Virtual Receptionist is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Resources.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Human vs. Virtual

Explore the differences.
FeatureHumanVirtual Receptionist
24/7 serviceWith several receptionists working by shift
Training timeSome daysSome minutes
Customer waiting timesIt depends on the receptionists available and calls in queue
0
Service peak managementsOnly if more receptionists are set up than usual
Fast responsesIt depends on the waiting times
MultilingualMost likely not and not for all operatorsSpeaks English, French, Spanish, German, Italian and soon Arabic. Fluently.
CostsHighDefinitely lower

Features available today

  • Call transfer/FAQ answering
  • Cloud configuration UI
  • Multiple languages support
  • Blind transfer with busy/no answer detection
  • Missed call notification via email
  • Dashboard with call volumes & outcomes

Features in the roadmap

  • Transfer with consultation
  • Corporate directory synchronization (currently works with CSV upload)
  • Call notification via SMS/WhatsApp
  • Presence and calendar integration
  • A more advanced dashboard
Check what requirements you need to satisfy to deploy in production or test in your lab.
Ready to explore Virtual Receptionist yourself?
Enjoy an interactive demo where you can browse Virtual Receptionist and see how each section of the product works.

From the ImagicleBeat blog.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Release
    40’
    Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
    Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
  • EN WatchWatch
    WEBINAR - Release
    40’
    Imagicle Voice Virtual Agents. Introducing human-like AI in your customer service.
    Join us in this webinar as we showcase the Imagicle Summer Release and the brand new Imagicle Voice Virtual Agents.

Let's find out more!

Get the most out of it.

Imagicle Virtual Receptionist is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote