Imagicle for Healthcare.
Immediate and reliable.
A split second can save a person’s life. This is why real time communications are essential for healthcare workers: knowing what a colleague is doing, calling someone in a second, getting the right information from a reliable source are essential part of the job. Imagicle Customer Service allows you to check the availability of a colleague and route calls to the right agent at all times, while Imagicle Call Recording lets you browse through conversations quickly and compliantly. Plus, our solutions stay available and running even in case of server errors, thanks to High Availability, thus eliminating down times and keeping critical operations smooth.
Easy onboarding and fast support.
Healthcare workers, when presented with new technology, often struggle with poor adoption. To adopt new technology in the right way, you need a tailor-made onboarding process and a simple user experience. Imagicle Advanced Services are always ready to help you with configuration and implementation, letting you forget about technical obstacles and requirements. You can start using your new solutions right after installation without worrying about downtimes or server mulfunctioning: Imagicle Support, rated 9.8, is ready to solve your issues before you notice thanks to our exclusive Proactive Support.
Interoperability and security.
Cooperation is key. Practitioners need to access patient data fastly and easily, to always have up-to-date information available, and to be able to use their work tools from multiple devices, even more so if telehealth and flexible working options are involved. Our UCX Suite deployed in the Cloud offers you not only a unified experience, but also a level of security you’ve never seen before: our solutions are ISO 27001 certified to give our customers and partners a clear message: security best practices and continuous improvement are put into practice.
Break down complexities. Make your customers happy.
Imagicle solutions ensure complete compliance with data regulations such as GDPR and HIPAA. Provide your patience with a service they can trust and your staff with tools they can fastly use to handle e data.
Get rid of old management methods: paperless fax, centralized directories, and digital, schedulable reports will make it easy to stay on top of your workload and reduce stress (and expenses!)
Rely on a support service that will resolve your issues proactively, even in the middle of the night. No more downtimes with ImagicleCare!
Stay on top of call volume thanks to efficient routing, transfer, pause/ resumption, possibility of checking if colleagues are available.
With over $5 billion in sales and a portfolio of some 1,000 products, one of the three largest pharmaceutical firms producing generic drugs in the world chose Imagicle to manage its incoming calls.
Mylan chose to improve its customer service by providing its operators with the Imagicle operator's solution paired with the Advanced Queueing solution to correctly direct calls received from the Cisco UCM system.
Missed calls have been eliminated and the time customers spend on hold significantly reduced.
Call monitoring has many advantages: like your customers' satisfaction.
Through the installation of Attendant Console, Auto Attendant, Advanced Queueing, Call Analytics, and Call Recording, Imagicle helped SEHA in getting billing accuracy matching precisely the data of the Service Provider bill, with 0 phone abuse, 100% recorded calls, less than 15 seconds customer waiting time, and premium support.
Together with Imagicle, SEHA has achieved its goals: quality, reliability, and happy customers.
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