Imagicle for Education.
Distant learning that brings you closer.
Remote learning is made possible mainly thanks to collaboration and communication platforms. Imagicle solutions are integrated and available from your calling platform’s client, simplifying administration and use. Record calls, send faxes, redirect a call to the right agents in seconds. Find a contact in the blink of an eye. Everything without having to stop your lesson or waste time on multiple platforms and devices. And if you’re choosing Cloud calling platforms, Imagicle has got your back thanks to advanced, native integrations and exclusive gadgets. Enable teachers to be fully efficient and to help students become great citizens.
Keep your students safe.
Students’ safety is a top priority for educational institutions. Imagicle Call Recording can be a powerful ally to prevent school violence and harassments through full coverage of conversations and activity reports, resolve disputes, access every inbound and outbound phone conversation, monitor the frequency and length of calls, set a best practice communications guide. With its three recording modes available, role-based access, and encrypted storage, Call Recording is also fully compliant with GDPR, HIPAA, MiFID II, and PCI-DSS regulations.
Get in touch quickly.
Unanswered queries make parents and students frustrated. Make sure that doesn’t happen with Imagicle Customer Service, a comprehensive set of solutions that eliminates long waiting times and missed calls. Imagicle Attendant Console allows you to transfer a call to the right agent at all times, but not before having checked if that colleague is available thanks to presence status. Imagicle Advanced Queueing and Auto Attendant help you manage queues and create personalized IVR flows, cutting customer waiting times and making everyone feel welcomed and taken care of, also thanks to the possibility of greeting them by name thanks to the Caller ID feature.
Break down complexities. Make customers happy.
Stay on top of call volume thanks to efficient routing, transfer, pause/ resumption, possibility of checking if colleagues are available.
Imagicle solutions are easy-to-use and intuitive. Forget about difficulties or training and get ready for a high-touch tech refresh.
All the UC solutions you need to boost your communications and collaboration system behind a single pane of glass, coming from one partner, thus lowering costs.
Record 100% of calls from all devices, skip sensitive data, set data retention time, archive and retrieve conversations quickly, and get full compliance with MiFID II, GDPR, and PCI-DSS.
Polytechnic of Namibia
Town of Mooresville
In 1994, it was the first institution of higher learning established in Namibia. Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.
In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle UCX Suite solutions. Its 50 customer service workstations handle vast numbers of calls from the university, while Imagicle Digital Fax replaced the old fax machines.
At the same time, Call Analytics, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.
At the same time, the 50 customer service desks handle the large number of calls received by the institute, while the adoption of Imagicle Digital Fax has made it possible to replace the old fax machines in use.
With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.
Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England, and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian sites have already implemented Imagicle solutions for telephone traffic control (Call Analytics) and centralized directory management (Contact Manager), which has been personalized for speed dial numbers.
Imagicle has provided us with the right tools to align with our intent: to be a proud workforce.Jeff Martin, Network Administrator
Together, Imagicle and Cisco helped the Town of Mooresville scale back on what had become a sprawling IT footprint and gave staff new ways to manage customer service. Now all their apps live behind a single pane of glass, meaning supervisors can monitor KPIs in real-time and operators can check on the status of calls through one dashboard. Best of all, the new customer service features saved the Town an average of eight hours a week for customer service management.
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