Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
Contact Manager for Cisco Finesse
Contact Manager for Webex
Contact Manager for Microsoft Teams
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
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Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
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Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
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What calling platforms is Contact Manager compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | |
| Alcatel - Lucent | OmniPCX Office | 7.x- 8.x- 9.x- 10.x | Directories access available only from web portal and mobile app. No Services available from IP Phones. | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Directories access available only from Attendant Console- web portal and mobile app. Access from IP Phones available on a project base. Please contact Imagicle for further details. | |
| Avaya-Nortel | IP Office | Directories access available only from Desktop CTI console- web portal and mobile app. No Services available from IP Phones. | ||
| Broadsoft | Broadworks | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | ||
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | Caller ID not available | |
| CISCO | Webex Calling Multi-Tenant | Caller ID available for calls coming from Imagicle queues only. Directories access from Webex Desktop client- web portal and Attendant Console | ||
| Microsoft | MS-Teams - Skype for Business Server 2015/2019 | Directories access available only from Attendant Console- MS-Teams client- web portal and mobile app. No Services available from SFB clients. | ||
| MaticMind | MonkeyVoice | 2.00 | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. |
What endpoints is Contact Manager compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Contact Manager | CISCO | 6921 - 6941 - 6945 - 6961 | ||
| Contact Manager | CISCO | 7800 series | Fast-Search compatibility for 7811- 7821- 7841- 7861 | |
| Contact Manager | CISCO | 7911 - 7911G - 7912 - 7921 - 7921 - 7921G - 7922 - 7925G - 7925G-EX - 7926G - 7931 - 7931G - 7940 - 7941 - 7941G - 7941G-GE - 7942 - 7942G - 7945 - 7945G - 7960 - 7961 - 7961G - 7961G-GE - 7962 - 7962G - 7965 - 7965G - 7970 - 7970G - 7971G-GE - 7975 - 7975G | Fast-Search compatibility for 7911G- 7921G- 7925G- 7925G-EX- 7926G- 7931G- 7941G- 7941G-GE- 7942G- 7945G- 7961G- 7961G-GE- 7962G- 7965G- 7970G- 7971G-GE- 7975G | |
| Contact Manager | CISCO | 8800 series | Fast-Search compatibility for 8841- 8851. Other models under investigation. | |
| Contact Manager | CISCO | 8941 - 8945 - 8961 | Fast-Search compatible | |
| Contact Manager | CISCO | 9951 - 9971 | Fast-Search compatible | |
| Contact Manager | CISCO | IP Communicator | Fast-Search compatible | |
| Contact Manager | CISCO | DX650 - DX80 - DX70 | Using UDS- only in contact separation scenarios- only for internal contacts | |
| Contact Manager | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Access to directories through Imagicle Contacts Gadget | |
| Contact Manager | CISCO | Finesse web client | Access to directories through Imagicle Contacts Finesse Gadget | |
| Contact Manager | MICROSOFT | MS-Teams Desktop and Mobile client | Access to directories through Imagicle Contacts App |
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Yes! With the optional meta connector, you can create different directories and synchronize them with external sources like your ERP or CRM, but also via LDAP.
It can handle an unlimited number directories and contacts, with different visibilities according to the type of user. It doesn’t impact performances, nor licensing.
Yes! You can search or call a contact from any device: Jabber, Webex, Attendant Console, Cisco Finesse, Microsoft Teams, and more! And if you’re using the Attendant Console, you will always know who’s calling and leverage advanced functionalities like CRM pop-up and VIP priorities.
Yes, Contact Manager supports contact segregation, with multi-tenant support. You can have a specific directory for one user or department that no one else can see.
Because Contact Manager adds 2 important features: lock-up of PSTN callers (on IP Phone, Jabber, and Webex) and the possibility to create unlimited department, personal, and corporate directories.
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
