Next-level contact management.

Centralized and synchronized, Imagicle Contact Manager allows you to manage company directories smoothly, granting Click to Call and Caller ID features.

Manage company directories like never before.

All your contacts in a single place.

Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.

Get more from your everyday tools.

Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.

Know who’s calling and greet them by name.

Answer every call by greeting your caller with their name, thanks to the Caller ID feature.

Speed Dials, Click to Call, Fast Search.

Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.

Tailored to your needs.

Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.

Integrated with your CRM/ERP.

Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.

All your contacts in a single place.

Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.

Get more from your everyday tools.

Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.

Know who’s calling and greet them by name.

Answer every call by greeting your caller with their name, thanks to the Caller ID feature.

Speed Dials, Click to Call, Fast Search.

Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.

Tailored to your needs.

Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.

Integrated with your CRM/ERP.

Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.

Get the quick-start brochure

Integrated with the solutions you love.

Discover More
Discover More
Discover More
Discover More
Discover More
Discover More
Discover More
Discover More
Discover More

Contact Manager for Cisco Finesse

Contact Manager for Webex

Contact Manager for Microsoft Teams

Contact Manager for Microsoft Teams

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Contact Manager
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Yes, I want to try!

Details that make the difference.

A trusted friend for your collaboration tools.

With the Imagicle Contact Manager gadgets you can access all your internal/external contacts, and add global click-to-call and Caller ID to all your calls directly through Cisco Jabber desktop/mobile, Cisco Webex and Finesse, Cisco phones, Microsoft Teams, and more.
Discover

Contact Manager + Attendant Console: a perfect match!

Get the most out of your Attendant Console by integrating Imagicle Contact Manager with Caller ID, VIP, and Smart numbers in a flash. Moreover, you’ll be able to add a new contact or modify/delete/save your contacts in personal or shared directories.
Discover

Personal or public contact? Your choice.

All your directories can be connected and synchronized to Imagicle Contact Manager, even your personal one. And, if you need to add a new contact you can easily decide in which directory to add them, whether it is a specific group/department or a private directory only you will see.

Make it perfect with other Imagicle Solutions.

Imagicle Contact Manager is perfectly integrated with Digital Fax to send faxes from the web portal using the same directory of your phone, Advanced Queueing with Caller ID information and VIP, and Call Recording with Caller ID displayed in the recording details.

Your contact search, faster.

Do you have a specific contact in mind? Well, a good directory service should retrieve that contact as fast as possible. With the Full-Text Search engine, specifically designed to provide high performances and speed up daily operations, you can search among more than 2M contacts, getting the result in less than a second.
Discover

Take your directories everywhere.

Imagicle Contact Manager allows you to find the right contact even if you’re away from your office or desk. Thanks to the Imagicle Gadgets you can enjoy all the features from your smartphone and tablet with the same user experience you have in your daily office job.
See all
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Contact Manager.
Request a demo

Get the most out of it.

Imagicle Contact Manager is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Digital Fax

Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Digital Fax

Call Recording

Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.
Discover ImagicleCare

Resources.

  • Brochure Brochure
    Imagicle Contact Manager Product Brochure.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
  • DownloadDownload
    Brochure Blog
    The apps for Webex Calling you can’t do without.
    Download the brochure and improve your Webex Calling experience.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Contact Manager Tech Specs.

    All the technical specifications you need to work with Imagicle at best.

    Compatible calling platforms.

    What calling platforms is Contact Manager compatible with?

    Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

    ProducerSystemReleaseCertificationsNotes
    Alcatel - LucentOmniPCX Enterprise9.x-10.xDirectories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones.
    Alcatel - LucentOmniPCX Office7.x- 8.x- 9.x- 10.xDirectories access available only from web portal and mobile app. No Services available from IP Phones.
    Avaya-NortelCommunication Manager - Aura6.x-7.x-8.xDirectories access available only from Attendant Console- web portal and mobile app. Access from IP Phones available on a project base. Please contact Imagicle for further details.
    Avaya-NortelIP OfficeDirectories access available only from Desktop CTI console- web portal and mobile app. No Services available from IP Phones.
    BroadsoftBroadworksDirectories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones.
    CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
    CISCOUnified Communications Manager (Included Webex Calling Dedicated)7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.xCisco Compatible
    CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
    CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatible
    CISCOUnified Communications Manager Express7.x- 8.x- 9.x-10.x-11.x-12.x-14.xCaller ID not available
    CISCOWebex Calling Multi-TenantCaller ID available for calls coming from Imagicle queues only. Directories access from Webex Desktop client- web portal and Attendant Console
    MicrosoftMS-Teams - Skype for Business Server 2015/2019Directories access available only from Attendant Console- MS-Teams client- web portal and mobile app. No Services available from SFB clients.
    MaticMindMonkeyVoice2Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones.

    What endpoints is Contact Manager compatible with?

    ProductProducerPhoneCertificationsNotes
    Contact ManagerCISCO6921 - 6941 - 6945 - 6961
    Contact ManagerCISCO7800 seriesFast-Search compatibility for 7811- 7821- 7841- 7861
    Contact ManagerCISCO7911 - 7911G - 7912 - 7921 - 7921 - 7921G - 7922 - 7925G - 7925G-EX - 7926G - 7931 - 7931G - 7940 - 7941 - 7941G - 7941G-GE - 7942 - 7942G - 7945 - 7945G - 7960 - 7961 - 7961G - 7961G-GE - 7962 - 7962G - 7965 - 7965G - 7970 - 7970G - 7971G-GE - 7975 - 7975GFast-Search compatibility for 7911G- 7921G- 7925G- 7925G-EX- 7926G- 7931G- 7941G- 7941G-GE- 7942G- 7945G- 7961G- 7961G-GE- 7962G- 7965G- 7970G- 7971G-GE- 7975G
    Contact ManagerCISCO8800 seriesFast-Search compatibility for 8841- 8851.
    Other models under investigation.
    Contact ManagerCISCO8941 - 8945 - 8961Fast-Search compatible
    Contact ManagerCISCO9951 - 9971Fast-Search compatible
    Contact ManagerCISCOIP CommunicatorFast-Search compatible
    Contact ManagerCISCODX650 - DX80 - DX70Using UDS- only in contact separation scenarios- only for internal contacts
    Contact ManagerCISCOWebex Desktop Client- Jabber Desktop and Jabber Mobile ClientsAccess to directories through Imagicle Contacts Gadget
    Contact ManagerCISCOFinesse web clientAccess to directories through Imagicle Contacts Finesse Gadget
    Contact ManagerMICROSOFTMS-Teams Desktop and Mobile clientAccess to directories through Imagicle Contacts App
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Shall we arrange a demo?
    We'll guide you through the benefits of Imagicle Contact Manager.
    Request a demo
    Advanced Services

    Advanced Services

    Rely on a dedicated team to facilitate configuration and integrations.
    Discover the Advanced Services
    ImagicleCare

    ImagicleCare

    Choose the best plan for your business and get the support you need in 7 languages.
    Discover ImagicleCare

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Release
      45’
      Summer ’23 – Call Analytics for Webex Calling MT: new reporting features.
      Discover how Imagicle Call Analytics empowers your Webex Calling MT experience with new reports.
    • EN WatchWatch
      WEBINAR - Release
      45’
      Call Recording: global availability for Webex Calling MT – Summer Release EMEAR
      Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
    • EN WatchWatch
      WEBINAR - Release
      45’
      Digital Fax: the only one for Webex Calling MT and DI – Summer Release ENG
      Discover Imagicle Digital Fax, a 100% paperless solution for sending and receiving faxes.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Summer ’23 – Call Analytics for Webex Calling MT: new reporting features.
    Discover how Imagicle Call Analytics empowers your Webex Calling MT experience with new reports.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Call Recording: global availability for Webex Calling MT – Summer Release EMEAR
    Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Digital Fax: the only one for Webex Calling MT and DI – Summer Release ENG
    Discover Imagicle Digital Fax, a 100% paperless solution for sending and receiving faxes.
    • See all webinars

    We love answering your questions.

    Yes! With the optional meta connector, you can create different directories and synchronize them with external sources like your ERP or CRM, but also via LDAP.

    It can handle an unlimited number directories and contacts, with different visibilities according to the type of user. It doesn’t impact performances, nor licensing.

    Yes! You can search or call a contact from any device: Jabber, Webex, Attendant Console, Cisco Finesse, Microsoft Teams, and more! And if you’re using the Attendant Console, you will always know who’s calling and leverage advanced functionalities like CRM pop-up and VIP priorities.

    Yes, Contact Manager supports contact segregation, with multi-tenant support. You can have a specific directory for one user or department that no one else can see.

    Because Contact Manager adds 2 important features: look-up of PSTN callers (on IP Phone, Jabber, and Webex) and the possibility to create unlimited department, personal, and corporate directories.

    Get the most out of it.

    Imagicle Contact Manager is often used in combination with these solutions.
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Digital Fax

    Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.

    Learn More

    Call Recording

    Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Digital Fax

    Call Recording

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote