Centralized and synchronized, Imagicle Contact Manager allows you to manage company directories smoothly, granting Click to Call and Caller ID features.
Manage company directories like never before.
All your contacts in a single place.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Get more from your everyday tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Know who’s calling and greet them by name.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Speed Dials, Click to Call, Fast Search.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Tailored to your needs.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Integrated with your CRM/ERP.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
All your contacts in a single place.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Get more from your everyday tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Know who’s calling and greet them by name.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Speed Dials, Click to Call, Fast Search.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Tailored to your needs.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Integrated with your CRM/ERP.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
Integrated with the solutions you love.
Contact Manager for Cisco Finesse
Contact Manager for Webex
Contact Manager for Microsoft Teams
Details that make the difference.
A trusted friend for your collaboration tools.
Contact Manager + Attendant Console: a perfect match!
Personal or public contact? Your choice.
Make it perfect with other Imagicle Solutions.
Your contact search, faster.
Take your directories everywhere.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
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Learn MoreAdvanced Services
ImagicleCare
Resources.
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BlogSummer release ’24: what’s new.Summer release ’24: what’s new.
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Brochure BrochureImagicle Contact Manager Product Brochure.Imagicle Contact Manager Product Brochure.
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Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
It's your turn! Give it a try!
Contact Manager Tech Specs.
Compatible calling platforms.
What calling platforms is Contact Manager compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Producer | System | Release | Certifications | Notes |
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Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | |
Alcatel - Lucent | OmniPCX Office | 7.x- 8.x- 9.x- 10.x | Directories access available only from web portal and mobile app. No Services available from IP Phones. | |
Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Directories access available only from Attendant Console- web portal and mobile app. Access from IP Phones available on a project base. Please contact Imagicle for further details. | |
Avaya-Nortel | IP Office | Directories access available only from Desktop CTI console- web portal and mobile app. No Services available from IP Phones. | ||
Broadsoft | Broadworks | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | ||
CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | Caller ID not available | |
CISCO | Webex Calling Multi-Tenant | Caller ID available for calls coming from Imagicle queues only. Directories access from Webex Desktop client- web portal and Attendant Console | ||
Microsoft | MS-Teams - Skype for Business Server 2015/2019 | Directories access available only from Attendant Console- MS-Teams client- web portal and mobile app. No Services available from SFB clients. | ||
MaticMind | MonkeyVoice | 2 | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. |
Compatible endpoints
What endpoints is Contact Manager compatible with?
Product | Producer | Phone | Certifications | Notes |
---|---|---|---|---|
Contact Manager | CISCO | 6921 - 6941 - 6945 - 6961 | ||
Contact Manager | CISCO | 7800 series | Fast-Search compatibility for 7811- 7821- 7841- 7861 | |
Contact Manager | CISCO | 7911 - 7911G - 7912 - 7921 - 7921 - 7921G - 7922 - 7925G - 7925G-EX - 7926G - 7931 - 7931G - 7940 - 7941 - 7941G - 7941G-GE - 7942 - 7942G - 7945 - 7945G - 7960 - 7961 - 7961G - 7961G-GE - 7962 - 7962G - 7965 - 7965G - 7970 - 7970G - 7971G-GE - 7975 - 7975G | Fast-Search compatibility for 7911G- 7921G- 7925G- 7925G-EX- 7926G- 7931G- 7941G- 7941G-GE- 7942G- 7945G- 7961G- 7961G-GE- 7962G- 7965G- 7970G- 7971G-GE- 7975G | |
Contact Manager | CISCO | 8800 series | Fast-Search compatibility for 8841- 8851. Other models under investigation. | |
Contact Manager | CISCO | 8941 - 8945 - 8961 | Fast-Search compatible | |
Contact Manager | CISCO | 9951 - 9971 | Fast-Search compatible | |
Contact Manager | CISCO | IP Communicator | Fast-Search compatible | |
Contact Manager | CISCO | DX650 - DX80 - DX70 | Using UDS- only in contact separation scenarios- only for internal contacts | |
Contact Manager | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Access to directories through Imagicle Contacts Gadget | |
Contact Manager | CISCO | Finesse web client | Access to directories through Imagicle Contacts Finesse Gadget | |
Contact Manager | MICROSOFT | MS-Teams Desktop and Mobile client | Access to directories through Imagicle Contacts App |
Advanced Services
ImagicleCare
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Release BlogWebex Single Sign-On for Imagicle apps. Simplified access, increased security.Webex Single Sign-On for Imagicle apps. Simplified access, increased security.With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
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DownloadBrochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
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Products BlogDiscover the benefits of an AI virtual receptionist and learn how it works.Discover the benefits of an AI virtual receptionist and learn how it works.Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.
Dedicated webinars.
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EN WatchWEBINAR - Sales Lab45’Introducing the Imagicle UCX Cloud Suite on Cisco GPL S+.Cloud SW Subscriptions (SaaS) options is now available on Cisco GPL S+ for all the Imagicle apps. Find out more!
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EN WatchWEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
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EN WatchWEBINAR - Release40’Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
Let's find out more!
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Brochure BrochureImagicle Contact Manager Product Brochure.Imagicle Contact Manager Product Brochure.
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Press Release NewsImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud Services will reach KSA by the end of 2024. Learn more.
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DownloadBrochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
We love answering your questions.
Yes! With the optional meta connector, you can create different directories and synchronize them with external sources like your ERP or CRM, but also via LDAP.
It can handle an unlimited number directories and contacts, with different visibilities according to the type of user. It doesn’t impact performances, nor licensing.
Yes! You can search or call a contact from any device: Jabber, Webex, Attendant Console, Cisco Finesse, Microsoft Teams, and more! And if you’re using the Attendant Console, you will always know who’s calling and leverage advanced functionalities like CRM pop-up and VIP priorities.
Yes, Contact Manager supports contact segregation, with multi-tenant support. You can have a specific directory for one user or department that no one else can see.
Because Contact Manager adds 2 important features: look-up of PSTN callers (on IP Phone, Jabber, and Webex) and the possibility to create unlimited department, personal, and corporate directories.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreDigital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn MoreCall Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More