4 July, 2023

Imagicle Digital Fax’s new integration Enhances Healthcare Communication Efficiency

Imagicle is pleased to announce the integration of Imagicle Digital Fax, providing 100% paperless outbound and inbound faxing, with Epic, a renowned health records platform. The integration is already available for download.

Faxing might be an «old» technology, patented in 1863, but studies say there are currently 46.3M active fax machines worldwide. In fact, faxing will persist for years to come due to its official nature: it’s legally binding and safer than emails, and still embedded in many business processes. This means companies won’t give up on it easily. 

The integration with Epic aims to streamline communication processes and improve the overall fax experience for doctors and patients in the healthcare industry, empowering them to effortlessly send faxes and track their status directly within Epic. Not only does this bring the fax experience behind the interface users are already used to, enhancing simplicity: by eliminating the need for paper and toner, this integration reduces costs and removes common faxing obstacles, resulting in a greener and more reliable solution.

 Data security and compliance are of utmost importance in the healthcare industry. To ensure complete protection, Imagicle incorporates end-to-end encryption, guaranteeing secure transfer of data and compliance with the Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR). This comprehensive approach ensures that Protected Health Information (PHI) is managed reliably and electronically.

 Imagicle Digital Fax further secures and streamlines fax operations through secure data exchange, role-based access control, centralized document storage, and effortless data retrieval. 

 In addition to its robust security features, Digital Fax offers a comprehensive suite of pre-configured reports designed to optimize business operations. These include busy channel analysis, volume insights, and detailed fax analytics with flexible grouping options, allowing users to generate hourly, daily, weekly, or monthly schedules. Automatic email reports and multiple export options further enhance the usability and versatility of the solution.


Imagicle Digital Fax’s new integration Enhances Healthcare Communication Efficiency

Imagicle is a private multinational company, headquartered in Italy and founded in 2010 from themerge of two companies. Imagicle develops and provides a unique Suite of UC and Contact Center apps with AI and Conversational omnichannel solutions from the Cloud and in mixed environments, granting the flexibility, security, and innovation needed in the new hybrid, and more digital, world.
With an international team of 117 people distributed in Europe (Italy, France, UK, Spain) MiddleEast (UAE, KSA) and North America, working together with a network of 300+ partners, serviceproviders and resellers – their unique sales channel – Imagicle helps enterprise customers and midsize businesses to make their communications faster, smarter and easier, empowering andextending the services of their calling and contact centers platforms.

Bernardo Federigi | Senior Marketing Manager | bernardo.federigi@imagicle.com

Kai Xu | BD and Strategic Alliances – North America | kai.xu@imagicle.com

Epic is a trademark of Epic Systems Corporation.

Try Digital Fax.

Activate a 30-day free trial to test the solution first-hand.

Keep an eye on the Imagicle world.
Get some free, happy content and stay up to date.