Imagicle applications for Webex Calling.
Attendant
Console
Advanced
Queueing
Auto
Attendant
Contact
Manager
AI
Virtual
Receptionist
Call
Recording
Screen
Recording
Voice
Analytics
Digital
Fax
Call
Analytics
Compliance & AI Quality Recording
Record and secure every call with encryption, access control, retention and redaction policies. Use AI to analyze conversations, track agent performance, detect sentiment, and uncover customer insights.
RECORDING FOR WEBEX CALLING
Digital Fax
Imagicle Digital Fax, 100% software-based, is the ONLY virtual fax server available in Control Hub and fully integrated with Webex Calling Multi-Tenant and Dedicated Instance. The direct connection with Control Hub allows faxing regardless of your PSTN (including Cisco PSTN) with a quick configuration and easy access to faxes from the Webex App.
FAX FOR WEBEX CALLING
Attendant Console
Complete with Advanced Queueing and Auto Attendant services, Imagicle Attendant Console is an advanced Cloud operator console fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, but also Cisco UCM, HCS, even in mixed environments.
CONSOLE FOR WEBEX CALLING
AI Receptionist
Automate conversations 24/7 in 6 languages with natural-sounding AI voices. Answer and route calls, handle FAQs, book appointments, and seamlessly escalate to human agents when needed.
AI RECEPTIONIST FOR WEBEX CALLING
Workspaces for Agents
Upgrade your agents' workspaces on both MT and DI. Choose Agent Chat Console to let customers reach out your business through their preferred messaging app with instant answers, or Omnichannel Agent Console for seamless customer engagement across voice and digital channels.
DISCOVER MORE
Call Analytics
Able to extend the Control Hub built-in reporting tool with +50 reports to analyze your Webex Calling telephone traffic and costs in real-time, regardless of your PSTN. Plus, it lets you easily monitor your Hunt Groups with customizable reports. Ready for hybrid and mixed environments.
CALL ANALYTICS FOR WEBEX CALLING
Contact Manager
Fully integrated with Attendant Console, Contact Manager centralizes and synchronizes company contact into one place. You can sort them by company, personal, department, and more, and you can leverage click to call for fast call handling and Caller ID to always know who's calling.
CONTACT MANAGER
Sync your users' list the easiest way.
Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Webex Control Hub users list. Keeping your list updated has never been easier!
Webex Single Sign-On. Simplified access, increased security.
Use your Webex credentials to access the Imagicle apps. Get increased security and ease of use with a single, secure login for all Imagicle apps, for each user and device, granting the same experience everywhere.
READ MOREWhat's new in the Imagicle + Webex world?
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Products Blog
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Why an AI voice receptionist is not a fancier IVR.See how an AI voice receptionist handles a real call, and why it's not a fancier IVR. Download the free guide with 6 call scenarios. -
Security Blog
10 Requirements Your Recording Must Meet for Compliance
10 Requirements Your Recording Must Meet for ComplianceVerify your call recording meets GDPR, PCI-DSS, HIPAA, and MiFID II. Download the 10-requirement checklist now. -
Products Blog
Communications Analytics in 2026: Why Reports Alone Aren’t Enough
Communications Analytics in 2026: Why Reports Alone Aren’t EnoughDiscover why traditional call reporting no longer keeps up with business decisions, and how the new Imagicle Advanced Analytics turns communication data into real-time insight. -
Products Blog
The best AI Virtual Receptionist for your Webex Calling
The best AI Virtual Receptionist for your Webex CallingWebex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.