Imagicle applications for Webex Calling.

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

Contact 
Manager

AI 
Virtual 
Receptionist

Call Recording icon

Call 
Recording 

Screen 
Recording

Voice 
Analytics

Digital 
Fax

Call 
Analytics

Imagicle UCX Platform natively integrates with Webex Calling Multi-Tenant and Dedicated Instance via an easy configuration in Control Hub, providing a unified and elevated user experience.
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Compliance & AI Quality Recording

Record and secure every call with encryption, access control, retention and redaction policies. Use AI to analyze conversations, track agent performance, detect sentiment, and uncover customer insights.

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Digital Fax

Imagicle Digital Fax, 100% software-based, is the ONLY virtual fax server available in Control Hub and fully integrated with Webex Calling Multi-Tenant and Dedicated Instance. The direct connection with Control Hub allows faxing regardless of your PSTN (including Cisco PSTN) with a quick configuration and easy access to faxes from the Webex App.

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Attendant Console

Complete with Advanced Queueing and Auto Attendant services, Imagicle Attendant Console is an advanced Cloud operator console fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, but also Cisco UCM, HCS, even in mixed environments.

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contact center software component - AI Virtual Receptionist

AI Receptionist

Automate conversations 24/7 in 6 languages with natural-sounding AI voices. Answer and route calls, handle FAQs, book appointments, and seamlessly escalate to human agents when needed.

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Workspaces for Agents

Upgrade your agents' workspaces on both MT and DI. Choose Agent Chat Console to let customers reach out your business through their preferred messaging app with instant answers, or Omnichannel Agent Console for seamless customer engagement across voice and digital channels.

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Call Analytics

Able to extend the Control Hub built-in reporting tool with +50 reports to analyze your Webex Calling telephone traffic and costs in real-time, regardless of your PSTN. Plus, it lets you easily monitor your Hunt Groups with customizable reports. Ready for hybrid and mixed environments.

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Contact Manager

Fully integrated with Attendant Console, Contact Manager centralizes and synchronizes company contact into one place. You can sort them by company, personal, department, and more, and you can leverage click to call for fast call handling and Caller ID to always know who's calling.

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Put all this information in your pocket.
Download the Imagicle for Webex Calling whitepaper, including not only information about our apps but also market trends and insights.
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Sync your users' list the easiest way.

Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Webex Control Hub users list. Keeping your list updated has never been easier!

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Webex Single Sign-On. Simplified access, increased security.

Use your Webex credentials to access the Imagicle apps. Get increased security and ease of use with a single, secure login for all Imagicle apps, for each user and device, granting the same experience everywhere.

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What's new in the Imagicle + Webex world?

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    The best AI Virtual Receptionist for your Webex Calling
    Webex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
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    6 Contact Center Metrics That Matter in 2026

    6 Contact Center Metrics That Matter in 2026
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