11:30 AM CEST
Fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, Attendant Console provides a seamless customer service solution working with the Webex App.
Handle your Webex Calling calls with a smile.
A comprehensive Attendant Console for Webex Calling.
Integrated with both Multi-Tenant and Dedicated Instance, leveraging native Webex APIs to control the Webex client or your IP Phone.
An intuitive and successful Customer Service.
Completed with Auto Attendant and Advanced Queueing for an optimum management of the incoming and outgoing calls.
Anything at your hand.
Answering, transferring and parking, queue management and call recording to fully manage calls in the easiest and smartest way possible from a single interface.
Integrated with your directories.
All address books in one place and contact information always ready and available for immediate searching.
Seamless Cloud migrations.
Compatible with Webex Calling and UCM, HCS, BroadWorks, even in mixed environments, from anywhere, with the same user experience in the office and remotly.
Always know colleagues’ reachability.
See the telephony presence and rich presence status from Webex, as well as Jabber and Microsoft Teams, to know your colleagues’ reachability at a glance.
A comprehensive Attendant Console for Webex Calling.
Integrated with both Multi-Tenant and Dedicated Instance, leveraging native Webex APIs to control the Webex client or your IP Phone.
An intuitive and successful Customer Service.
Completed with Auto Attendant and Advanced Queueing for an optimum management of the incoming and outgoing calls.
Anything at your hand.
Answering, transferring and parking, queue management and call recording to fully manage calls in the easiest and smartest way possible from a single interface.
Integrated with your directories.
All address books in one place and contact information always ready and available for immediate searching.
Seamless Cloud migrations.
Compatible with Webex Calling and UCM, HCS, BroadWorks, even in mixed environments, from anywhere, with the same user experience in the office and remotly.
Always know colleagues’ reachability.
See the telephony presence and rich presence status from Webex, as well as Jabber and Microsoft Teams, to know your colleagues’ reachability at a glance.
Resources.
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EN Wed. 22 Jul 11:30 AM CEST
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WEBINAR - Sales Lab45’Introducing Advanced AI Analytics. From Calls to Communications Insights. (EMEAR)In this session, you’ll learn how to create dashboards and widgets with AI, explore your data interactively, and gain insights to improve your service with Imagicle Advanced AI Analytics. -
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Brochure BlogAI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humansWhy AI is becoming essential in customer service and how businesses can adopt it ethically and effectively. -
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Brochure BlogWhy you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build itLearn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.