Work stress-free with ImagicleCare

Top support and maintenance for your apps. Always.

Choose your plan.

Basic, Gold, Platinum: 3 support plans available to cover the needs and requirements of any business, from small to international. Choose the one that works best for you!

A team made of (happy) people.

Security, maintenance, correct functioning. A team of experts will take care of it, always with a smile on their faces. In critical cases, the R&D team will join to help.

3 seasonal updates.

Winter, Spring, Summer: new functionalities, security updates, and bug fixes 3 times a year, automatically delivered if you choose Cloud deployment.

Ticketing and clear response times.

Detailed service level agreements based on the plan you choose and on the impact of the issue, with a transparent maximum response time, starting from within 60'.

We speak your language.

Our support team is ready to assist you in 7 languages: English, Italian, Spanish, French, German, Portuguese, Arabic. Forget about linguistic barriers, we've got you covered.

Exclusive services.

Traditional support isn't enough for us. With ImagicleCare, you can benefit from exclusive services such as Proactive support, dedicated expert, 24/7/365 coverage.

Happy stories from happy customers.

The customers who trusted our support service gave us a satisfaction index of 9,8 out of 10! Take a look at their direct testimonial.

Happy stories from happy customers.

Pick the perfect one for you.

3 support plans with assistance in 7 languages.

Basic

  • Software maintenance
  • Software security
  • SLA - best effort
  • Available for Cloud subscriptions
  • Business days support
Best seller

Gold

  • Software maintenance
  • Software security
  • Extended support
  • SLA < 1 hour
  • Proactive support

Platinum

  • Software maintenance
  • Software security
  • Extended support
  • SLA < 1 hour
  • Proactive support
  • Dedicated expert
Program details
Basic
Gold
Platinum
SW maintenance
Bug fixes - 3 seasonal releases
Basic
Gold
Platinum
New features - 3 seasonal releases
Basic
Gold
Platinum
SW Security
OWASP-10
Basic
Gold
Platinum
Vulnerability fixes
Basic
Gold
Platinum
Technical support
Support channels
Basic
Gold
Platinum
Web Help Center
Basic
Gold
Platinum
Email support
Basic
Gold
Platinum
Phone support
Basic
Gold
Platinum
Chat support
Basic
Gold
Platinum
Remote support (i.e. Webex)
Basic
Gold
Platinum

We take care of you in 7 languages.

We take care of you in 7 languages.

Service Level Agreement.

Priority and maximum response time
Basic
Gold
Platinum
P1 Critical - Severe Impact
Application/system is compromised. Significant loss of service.
Basic
1 business day
Gold
< 60 minutes
Platinum
< 60 minutes
P2 High - Significant Impact
Application/system runs discontinuously. Reduction of Services.
Basic
2 business days
Gold
< 2 working hours
Platinum
< 2 working hours
P3 Medium - Minor Impact
Application/system runs with a moderate loss of services. Expedients allow work continuation without damage.
Basic
Best effort
Gold
< 4 working hours
Platinum
< 4 working hours
P4 Low - Minimal/No impact
Application/system runs with little to no service impediment.
Basic
Best effort
Gold
< 8 working hours
Platinum
< 8 working hours

Always a season ahead.

3 seasonal releases per year based on your suggestions, to offer you increasingly advanced and secure solutions.
Winter release
Spring release
Summer release
Your peace of mind is just a click away.
Activate or update your ImagicleCare plan to benefit from exclusive services and get the support you deserve.