Managing calls with a smile.
Attendant Console

Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.

The best telephone experience for your customers.

Your calls just a click away

Answering, transfering and parking, queue management, and call recording.

Keep everything under control

Colleagues, contacts, favorites, active calls panel and much more.

Integrated with your directories

All contacts available within seconds, wherever they are stored.

Available for everyone

Compatible with assistive tools for visually impaired and blind users.

Ideal for Smart Working

Same user experience on all devices, in the office and remotely.

The top of Customer Service

Perfectly integrated with the other Imagicle solutions for Customer Service.

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Details that make the difference.

Everything is just a click away.

When an incoming call comes in, you see the contact's name, number and photo. You can answer with a click, drag&drop the call on your colleagues, park it and queue it on a busy extension. Monitor queues, colleagues' status, and much more at a glance.

Integrated with Microsoft 365 and Exchange calendars.

View daily calendar info about Colleagues and Favorites with several Available/Busy statuses and additional details just by hovering the mouse on the calendar icon.

Listen and guide your operators.

Thanks to Silent Monitoring and Whisper Coaching functionalities, supervisors can monitor operators as they interact with customers, give them suggestions in real-time, identify opportunities for improvement, do targeted training, increase performance, and enhance customer satisfaction.

Available for everyone.

Accessible for visually impaired and blind users, Imagicle Attendant Console is certified by Vision Dept and compatible with PC interaction tools, such as ZoomText Magnifier, Braille Display, and Vocalizer software. View the certificate here.

Integrated with your directories.

All the personal and company contacts saved in Exchange, Outlook, SalesForce, or in any other database can be integrated and consulted in a blink, as well as your colleagues' directories.

Clearly visible panic button.

In high-risk situations, a few seconds can make the difference. You need fast, simple, automatic action. Like a simple red button on the application you have in front of you as you work. You can now leverage your emergency notification system, like Singlewire software.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Attendant Console.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Virtual Receptionist

Your AI-based receptionist, automating high-volume inbound call handling with a natural voice conversation experience.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Resources.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Attendant Console Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Attendant Console compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
Avaya-NortelIP Office8.x- 9.x- 10.x- 11.xDesktop CTI only- for blind and short-sighted operators- without Advanced Queueing support
BroadSoftBroadWorksR22.0 and aboveBroadSoft Compatiblesupports Cisco IP Phones- Webex Desktop client and Broadsoft UC One softphone for operators
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xsupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.6- 9.x- 10.x- 11.x- 12.x-14.xCisco Compatiblesupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatiblesupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatiblesupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOWebex Calling Multi-Tenantsupports Cisco MPP Phones and Webex Desktop client for operators
MicrosoftSkype for Business Server 2015/2019Operator/Agent leverages standard S4B client and Attendant Console on the same PC.
MicrosoftMicrosoft TeamsOperator/Agent leverages MS-compliant Poly SIP Phones- registered to MS-Teams SIP Gateway. As an alternative- operators can leverage standard MS-Teams Desktop client and Attendant Console on the same PC.

What endpoints is Attendant Console compatible with?

ProductProducerPhoneCertificationsNotes
Attendant ConsoleCISCO6900 series
Attendant ConsoleCISCO7800 series
Attendant ConsoleCISCO7900 series
Attendant ConsoleCISCO8800 series
Attendant ConsoleCISCO8900 series
Attendant ConsoleCISCO9900 series
Attendant ConsoleCISCOIP Communicator
Attendant ConsoleCISCOWebex Desktop and Jabber Desktop clients
Attendant ConsoleMICROSOFTMS-Teams Desktop clientNative Microsoft Cloud or Direct Routing integration.
Attendant ConsolePOLYVVX150 - VVX201 - VVX301 - VVX311 - VVX350 - VVX401 - VVX411 - VVX450 - VVX501 - VVX601IP Phones registered to Microsoft SIP Gateway. Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleSNOM300- 710- 870Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleYEALINKT4 Series: SIP VP-T49G - SIP-T48S - SIP-T48G - SIP-T46S - SIP-T46G - SIP-T42S - SIP-T42G - SIP-T41S - SIP-T41P - SIP-T40PRequires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleYEALINKT2 Series: SIP-T28P - SIP-T26P- SIP-T23G - SIP-T23P- SIP-T22P - SIP-T21P - SIP-T20P Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleYEALINKOthers: T4S - VP530 - SIP-T38G - SIP-T32G - SIP-T19P - IP Phone Expansion Module EXP38 - LCD Expansion Module EXP39Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Check what requirements you need to satisfy to deploy in production or test in your lab.

Certifications.

Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Attendant Console.
Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Release
    45’
    Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
    Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Attendant Console for Webex Calling.
    Discover our top-level Attendant Console leveraging native Webex API to control Webex Client and your IP Phone.

Let's find out more!

We love answering your questions.

No. The Attendant Console comes with its own client: you have to download it to your PC to use it.

No, the Attendant Console requires the Advanced Queueing software to receive calls. Upon purchasing, you will be given 2 Advanced Queueing channels (which you can later scale). And for complete customer service, you can add Auto Attendant and Contact Manager.

Of course! You can choose among 6 different languages, set your theme and shortcuts, and hide/show specific panels. Moreover, supervisors can leverage a detachable panel to stay on top of customer service quality and activities.

Yes, it can be integrated with your CRM. By adding Imagicle Contact Manager, you can also configure screen pop-up options to automatically open a contact card upon specific events.

Yes. The Attendant Console isn’t a softphone: it’s a client that integrates with your collaboration tools, at the office or at home, to help you manage calls more easily and seamlessly.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Virtual Receptionist

Your AI-based receptionist, automating high-volume inbound call handling with a natural voice conversation experience.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote