Cooperation between Manager and Assistant made easier.

Imagicle Manager Assistant improves cooperation between managers and assistants by simplifying the call management delegation in an easy, agile, and scalable way.

Streamline your daily job.

One for all, all for one. When collaboration is strength.

A Manager can be associated with multiple Assistants and vice versa, to customize the service based on availability and shifts.

Easier life for Assistants. Call Management and filtering.

Supervise associated Managers, handle their calls, and, if needed, transfer the call with a click!

Advanced capabilities and customization for Managers.

Manage a pool of assistants and differentiate call behaviour according to the whitelist and the status.

The top of usability with extensive integration.

The service is directly available from Jabber/Webex or the web interface. Specific features are available via the Desk Phone.

Make work simple and smooth with delegation.

Assistants can handle service configuration on behalf of the Manager (filter, whitelist, status), if allowed to.

Ready to improve your Calling Platform.

Compatible with Jabber, Webex with CUCM call behavior, Cisco Phones.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Manager Assistant
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Flexibility for Managers.

Managers can enjoy advanced features like enabling filters to forward calls to assistants, create whitelists to bypass the filters, set a reachability status to advise assistants when to transfer calls back to them, delegate the service configuration to assistans and, of course, pick up a ringing call whenever they wish (group pick up).

Great simplification for the Assistants.

When receiving a call, assistants transfer it according to the Manager’s preferences, change the reachability status of managers when needed and manage the service configuration if authorized.

Smooth integration with Cisco UCs.

All exchanges between Imagicle Manager Assistant and Cisco UCM are based on SIP, with no proprietary protocols. You can keep the existing Manager Directory Number with no change to the telephone numbering plan. The service is available directly within Jabber and Webex and works seamlessly with any Cisco Desk Phone.

Cloud or On-Prem/Hosted service.

Imagicle Manager Assistant is available as a Software as a Service, i.e., the easiest and more exclusive consumption option for customers running a Cloud or Prem Cisco UCM. In any case, the solution is also available On-Prem for customers who want to keep hosting and operating the service, as well as Hosted by Service Providers.

High availability and redundancy.

We know how important it is to guarantee continuity of service and what damage sudden unavailability and interruption of the call flow can cause. Manager/Assistant features are key to handling incoming calls: that's why Imagicle services can be deployed with redundancy to work even in case of failure of the primary server.

Perfect for hybrid and smart working.

A busy Assistant can be overwhelmed by the multitude of calls from various sources to an executive's phone. That's why, especially in the new increasingly hybrid work environments, Imagicle Manager Assistant, also available on Cisco Jabber and Webex, is more than ever necessary to keep work fast and efficient.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Manager Assistant.

Get the most out of it.

Imagicle Manager Assistant is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Resources.

  • Brochure Brochure
    Imagicle Manager Assistant Product Brochure.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Discover the brand new Imagicle Manager Assistant.
    Design to improve call management and cooperation between Managers and Assistants. Discover how!
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Manager Assistant Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Manager Assistant compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xRequires a dedicated Linux VM
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.6- 9.x- 10.x- 11.x-12.x-14.xRequires a dedicated Linux VM
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xRequires a dedicated Linux VM
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xRequires a dedicated Linux VM
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Manager Assistant.
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Introducing the brand new Imagicle Manager Assistant.
    Design to improve call management and cooperation between Managers and Assistants. Discover how!
  • EN Wed. 17 Apr 11:30 AM CEST RegisterRegister
    WEBINAR - How to Lab
    40’
    Introducing UCX Engage Essentials for Webex Customer Experience Essentials.
    Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.

We love answering your questions.

Yes, all the Imagicle apps are available within the UCX Suite with the other products or standalone. However, to build a complete Customer Service solution, visit the Attendant Console, Advanced Queueing, and Auto Attendant pages.

Unless your calling platform requires a different configuration, you can use the same number without having to change the numbering plan. You can check if the solution is compatible with your calling platform in the overview section of the Imagicle Manager Assistant page.

Unless your calling platform requires a different configuration, the Manager can pick up a ringing call at any time. You can check if the solution is compatible with your calling platform in the overview section of the Imagicle Manager Assistant page.

Get the most out of it.

Imagicle Manager Assistant is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote