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Words matter. Record them.
100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.

Record calls securely and reliably, no matter where the agent is.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

The insights you need for better decision making.

Get detailed reports regardless of where calls were recorded in your enterprise. Spot vulnerabilities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Call Recording
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Stay secure, compliant, and legal.

From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.

Make recording management simple.

Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.

Cloud-ready, flexible, and scalable.

Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.

Ready for today’s work-from-anywhere model.

Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.

Cover the reporting needs of any team size.

Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.

Coming soon: Voice Analytics for your Call Recording.

Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' heart.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Resources.

  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to capture 100% of your conversations easily and securely.
    Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.
  • Event News
    Imagicle @ Gitex Tech Week 2021: must-have integrations with Cisco.
    Find us at the Cisco booth in Za'abeel Hall 1 to discover everything about the must-have Imagicle + Cisco integrations you don't want to miss.
  • EN Wed. 20 Oct 11:00 AM EDT RegisterRegister
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

  • Security Blog
    Imagicle Call Recording and MiFID II: trace all your transactions.
    Discover how Imagicle Call Recording can track your operations while ensuring compliance with MiFID II.
  • Release Blog
    Call Rec boost: from 180 to 500 recordings on the same server.
    Leveraging all the hardware space with the same performance level, enabling 500 simultaneous recordings.
  • Products Blog
    Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
    New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to capture 100% of your conversations easily and securely.
    Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Discover Imagicle UC Cloud Suite.
    The power of Imagicle UC Apps + the benefits of the cloud.
  • EN Wed. 20 Oct 11:00 AM EDT RegisterRegister
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.

Let's find out more!

  • DownloadDownload
    Brochure Brochure
    Get compliant: Imagicle Call Recording GDPR brochure.
    Are you sure your call recordings are safe? With Imagicle, they are. Our Call Recording solution is 100% compliant with GDPR. Find out how.
  • Event News
    Imagicle @ Gitex Tech Week 2021: must-have integrations with Cisco.
    Find us at the Cisco booth in Za'abeel Hall 1 to discover everything about the must-have Imagicle + Cisco integrations you don't want to miss.
  • DownloadDownload
    Brochure Brochure
    Imagicle Call Recording for the Healthcare industry.
    Discover the tailored benefits of our Call Recording and how it can smooth out your operations.

We love answering your questions.

It will available to everyone in Winter 2022, but we have a Beta Program available now. Contact us for more information.

Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.

Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.

Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.

If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote