Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Call Recording for Cisco Finesse
Call Recording for Webex
Call Recording for Microsoft Teams
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
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Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
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Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
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What calling platforms is Call Recording compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Webex Calling Multi-Tenant | Supported through a local GW/SBC for PSTN breakout. Only external calls are recorded. Native Cloud integration APIs not available yet from Cisco | ||
| CISCO | Unified Communications Manager Express | Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S or above | Recording available for PSTN in/out calls only. Please contact Imagicle to check the requirements. | |
| Microsoft | Microsoft Teams | Native integration | ||
| BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | Supported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated |
| Audiocodes | Mediant | Requires SIPREC licenses |
What endpoints is Call Recording compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Call Recording | CISCO | Any 3rd party SIP phones or analog phone sets | Manual conference or SIPREC recording methods | |
| Call Recording | CISCO | Any Cisco IP Phone supporting built-in bridge | Built-in Bridge or NBR recording methods | |
| Call Recording | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Built-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget | |
| Call Recording | CISCO | Finesse web client | Recordings access and controls through Imagicle Call Recording Finesse Gadget | |
| Call Recording | CISCO | Any phone registered to broadworks environment | ||
| Call Recording | MICROSOFT | MS-Teams Desktop and Mobile client | Native Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App |
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It will available to everyone in Winter 2022, but you can try it in advance, for free, now.
Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.
Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.
Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.
If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn More
