Call Recording: Phone Call Recording Software Solution

Words matter. Record them.

100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.

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Record calls securely and reliably, no matter where the agent is.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

The insights you need for better decision making.

Get detailed reports regardless of where calls were recorded in your enterprise. Spot vulnerabilities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

The insights you need for better decision making.

Get detailed reports regardless of where calls were recorded in your enterprise. Spot vulnerabilities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

Get the quick-start brochure

Integrated with the solutions you love.

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Call Recording for Cisco Finesse

Call Recording for Cisco Jabber

Call Recording for Cisco Webex

Call Recording for Microsoft Teams

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.

Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.

Cloud Hosted

Try Call Recording

We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Yes, I want to try!

Details that make the difference.

Stay secure, compliant, and legal.

From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.

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Make recording management simple.

Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.

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Everything you need at your fingertips.

Thanks to the search&play, you'll be able to view the list of recordings (sorted by date, agent, phone ext., etc.) and conveniently search through them from Webex, MS Teams, and the web portal. You can play it back, read or add a text note by clicking on any single recording. You can select single or multiple files from the web portal to be downloaded or deleted at once; moreover, you can set an automatic notification via email with all recording details and the recorded file attached, which you will receive as soon as the conversation ends.

Cloud-ready, flexible, and scalable.

Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.

Ready for today’s work-from-anywhere model.

Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.

Cover the reporting needs of any team size.

Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.

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A report for every need.

By accessing the web portal, you’ll be able to choose from different types of reports (Traffic and Volume Analysis) to:

monitor the recording list and make in-depth searches among all the recordings present in the system.
run volume analysis by users, groups of users, servers, or tenants to check how many registrations have been made and by who.
check the number of busy channels to understand how many simultaneous calls your system can record, when it has reached saturation, view any damage and loss, and evaluate if you need more licenses.

Voice Analytics for your Call Recording.

Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.

Give it a try for free!

Shall we arrange a demo?

We'll guide you through the benefits of Imagicle Call Recording.

Request a demo

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More

Attendant Console

Contact Manager

Call Analytics

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.

Discover the Advanced Services

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Discover ImagicleCare

Resources.

Brochure Brochure

Imagicle Call Recording Product Brochure.

Release Blog

Voice Analytics. Understanding agent performance.

Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.

Download

Brochure Blog

Are my communications safe in the Cloud? Imagicle Cloud Security Brochure

Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.

All resources

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote

From the Imagicle Beat blog.

Release Blog

Voice Analytics. Understanding agent performance.

Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.

Release Blog

Webex Single Sign-On for Imagicle apps. Simplified access, increased security.

With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.

Products Blog

Imagicle UC Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.

As of Feb 3, Imagicle UC Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.

Discover the blog

Dedicated webinars.

EN Watch

WEBINAR - Tech Lab

45’

Discover the new Imagicle features for Webex Calling.

The only Attendant Console for Webex Calling, Webex SSO, and more. Register now!
EN Watch

WEBINAR - How to Lab

45’

How to capture 100% of your conversations easily and securely.

Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.
EN Watch

WEBINAR - Release

45’

Spring Release 2022. Take your Spring to the Cloud!

Discover all the new features of Spring Release 2022.

Watch

WEBINAR - Tech Lab

45’

Discover the new Imagicle features for Webex Calling.

The only Attendant Console for Webex Calling, Webex SSO, and more. Register now!

Watch

WEBINAR - How to Lab

45’

How to capture 100% of your conversations easily and securely.

Discover how to record your calls in a click, pause to skip sensitive info, easily access your files, and more.

Watch

WEBINAR - Release

45’

Spring Release 2022. Take your Spring to the Cloud!

Discover all the new features of Spring Release 2022.

See all webinars

Let's find out more!

Brochure Brochure

Imagicle Call Recording Product Brochure.

Download

Brochure Blog

Are my communications safe in the Cloud? Imagicle Cloud Security Brochure

Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.

Download

Brochure Brochure

Imagicle Call Recording for the Healthcare industry.

Discover the tailored benefits of our Call Recording and how it can smooth out your operations.

We love answering your questions.

Is Voice Analytics for Call Recording available?

It will available to everyone in Winter 2022, but you can try it in advance, for free, now.

Is Call Recording compliant with GDPR regulations?

Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.

Can I choose to record specific calls only and receive notifications when this happens?

Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.

Can a supervisor live-listen to conversations that are being recorded?

Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.

What type of deployment gives me the most capable storage option?

If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote