100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.
Record calls securely and reliably, no matter where the agent is.
Capture your conversations the way you like.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Compliance recording and quality assurance.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Access recordings and analytics from every part of the business.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Coaching and training. Realize value from your interactions.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Insights for better decision making.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
A unified experience from the tools you love.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Capture your conversations the way you like.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Compliance recording and quality assurance.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Access recordings and analytics from every part of the business.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Coaching and training. Realize value from your interactions.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Insights for better decision making.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
A unified experience from the tools you love.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Integrated with the solutions you love.
Call Recording for Webex
Call Recording for Cisco Finesse
Call Recording for Microsoft Teams
Call Recording for Webex Contact Center
Details that make the difference.
Stay secure, compliant, and legal.
Make recording management simple.
Cloud-ready, flexible, and scalable.
Ready for today’s work-from-anywhere model.
Cover the reporting needs of any team size.
Voice Analytics for your Call Recording.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreVoice Analytics
AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.
Learn MoreScreen Recording
On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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EN
Watch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics. -
Download
Security BlogStay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes. -
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact CentersYour basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
Stay Compliant: A Complete Guide to Compliance Recording.
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
It's your turn! Give it a try!
Call Recording Tech Specs.
Compatible calling platforms.
What calling platforms is Call Recording compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Producer | System | Release | Certifications | Notes |
---|---|---|---|---|
CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 | |
CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
CISCO | Webex Calling Multi-Tenant | |||
CISCO | Unified Communications Manager Express | Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S or above | Recording available for PSTN in/out calls only. Please contact Imagicle to check the requirements. | |
Microsoft | Microsoft Teams | Native integration | ||
BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | Supported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated |
Audiocodes | Mediant | Requires SIPREC licenses |
Compatible endpoints
What endpoints is Call Recording compatible with?
Product | Producer | Phone | Certifications | Notes |
---|---|---|---|---|
Call Recording | CISCO | Any 3rd party SIP phones or analog phone sets | Manual conference or SIPREC recording methods | |
Call Recording | CISCO | Any Cisco IP Phone supporting built-in bridge | Built-in Bridge or NBR recording methods | |
Call Recording | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Built-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget | |
Call Recording | CISCO | Finesse web client | Recordings access and controls through Imagicle Call Recording Finesse Gadget | |
Call Recording | CISCO | Any phone registered to broadworks environment | ||
Call Recording | MICROSOFT | MS-Teams Desktop and Mobile client | Native Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App |
Advanced Services
ImagicleCare
It's your turn! Give it a try!
From the Imagicle Beat blog.
-
Products Blog
Call Recording in 2025: the use cases and features you need
Call Recording in 2025: the use cases and features you needWhat should you look for in a call recording solution in 2025? -
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact CentersYour basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help. -
Download
Brochure BlogMake your Teams Contact Center compliant with Call Recording
Make your Teams Contact Center compliant with Call RecordingSecure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!
Call Recording in 2025: the use cases and features you need
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Make your Teams Contact Center compliant with Call Recording
Dedicated webinars.
-
EN
Watch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics. -
EN
Watch
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams. -
EN
Watch
WEBINAR - Release45’Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
Let's find out more!
-
Download
Security BlogStay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes. -
Discover
Products BlogTurn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact CenterCan you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle. -
Download
Brochure BlogAttendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call HandlingIntuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
Stay Compliant: A Complete Guide to Compliance Recording.
Turn Microsoft Teams into a Contact Center
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
We love answering your questions.
It will available to everyone in Winter 2022, but you can try it in advance, for free, now.
Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.
Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.
Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.
If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreVoice Analytics
AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.
Learn MoreScreen Recording
On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.
Learn More