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AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Call Recording
Words matter. Record them.
100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.
Record calls securely and reliably, no matter where the agent is.
Capture your conversations the way you like.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Compliance recording and quality assurance.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Access recordings and analytics from every part of the business.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Coaching and training. Realize value from your interactions.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Insights for better decision making.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
A unified experience from the tools you love.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Capture your conversations the way you like.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Compliance recording and quality assurance.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Access recordings and analytics from every part of the business.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Coaching and training. Realize value from your interactions.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Insights for better decision making.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
A unified experience from the tools you love.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Integrated with the solutions you love.
Call Recording for Webex
Call Recording for Cisco Finesse
Call Recording for Microsoft Teams
Call Recording for Webex Contact Center
Try Call Recording
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
Stay secure, compliant, and legal.
From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.
Make recording management simple.
Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.
Cloud-ready, flexible, and scalable.
Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.
Ready for today’s work-from-anywhere model.
Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.
Cover the reporting needs of any team size.
Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.
Voice Analytics for your Call Recording.
Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Get the most out of it.
Imagicle Call Recording is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Voice Analytics
AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.
Learn More
Screen Recording
On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.
Learn More
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Resources.
-
ENWatch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
-
Download
Security BlogStay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes. -
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact CentersYour basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing the brand new Call Recording Interface. (EMEAR)
Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
Download
Security Blog
Stay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Your basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Call Recording Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Call Recording compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Webex Calling Multi-Tenant | |||
| CISCO | Unified Communications Manager Express | Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S or above | Recording available for PSTN in/out calls only. Please contact Imagicle to check the requirements. | |
| Microsoft | Microsoft Teams | Native integration | ||
| BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | Supported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated |
| Audiocodes | Mediant | Requires SIPREC licenses |
Compatible endpoints
What endpoints is Call Recording compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Call Recording | CISCO | Any 3rd party SIP phones or analog phone sets | Manual conference or SIPREC recording methods | |
| Call Recording | CISCO | Any Cisco IP Phone supporting built-in bridge | Built-in Bridge or NBR recording methods | |
| Call Recording | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Built-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget | |
| Call Recording | CISCO | Finesse web client | Recordings access and controls through Imagicle Call Recording Finesse Gadget | |
| Call Recording | CISCO | Any phone registered to broadworks environment | ||
| Call Recording | MICROSOFT | MS-Teams Desktop and Mobile client | Native Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
-
Products Blog
Call Recording in 2025: the use cases and features you need
Call Recording in 2025: the use cases and features you needWhat should you look for in a call recording solution in 2025? -
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact CentersYour basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help. -
Download
Brochure Blog
Make your Teams Contact Center compliant with Call Recording
Make your Teams Contact Center compliant with Call RecordingSecure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!
Products Blog
Call Recording in 2025: the use cases and features you need
Call Recording in 2025: the use cases and features you need
What should you look for in a call recording solution in 2025?
Products Blog
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Call Recording: Adding Compliance to Microsoft Teams Contact Centers
Your basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
Download
Brochure Blog
Make your Teams Contact Center compliant with Call Recording
Make your Teams Contact Center compliant with Call Recording
Secure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!
Dedicated webinars.
-
ENWatch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
-
ENWatch
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
-
ENWatch
WEBINAR - Release45’Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing the brand new Call Recording Interface. (EMEAR)
Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
EN
Watch
Watch
WEBINAR - Release
45’
AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
EN
Watch
Watch
WEBINAR - Release
45’
Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)
Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
Let's find out more!
-
Download
Security Blog
Stay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes. -
Discover
Products BlogTurn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact CenterCan you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle. -
Download
Brochure Blog
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call HandlingIntuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
Download
Security Blog
Stay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.Discover
Products Blog
Turn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact Center
Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
Download
Brochure Blog
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
We love answering your questions.
Is Voice Analytics for Call Recording available?
It will available to everyone in Winter 2022, but you can try it in advance, for free, now.
Is Call Recording compliant with GDPR regulations?
Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.
Can I choose to record specific calls only and receive notifications when this happens?
Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.
Can a supervisor live-listen to conversations that are being recorded?
Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.
What type of deployment gives me the most capable storage option?
If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.
Get the most out of it.
Imagicle Call Recording is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Voice Analytics
AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.
Learn More
Screen Recording
On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial