Imagicle for Government.
Build solid trust in the blink of a click.
Governments’ actions are 100% accountable to their citizens, who demand clarity, transparency, and to be informed of what’s happening from budget management to the handling of their data. When a citizen’s call or contact request is answered late, or worse, remains unanswered, it can be frustrating and can lead to a loss in trust. Be sure this never happens with a perfectly organized, complete customer service solution that allows you to stay on top of call volume, greet people by name thanks to Caller ID, redirect the call to the right agent in a click, create personalized IVR flows, and much more.
Easy to deploy, manage, and scale.
A common challenge in government institutions is working with outdated technology and not being able to upgrade to more advanced tools. Having to deal with different matters across departments, like ensuring law & order and building proper infrastructures for citizens, sometimes there just isn’t enough budget for a tech refresh. Imagicle UC Cloud Suite is here to change that. Powered, hosted, secured, and monitored by Imagicle, it provides all your top-notch UC apps behind a single pane of glass and handled by one partner, lowering TCO and maintenance costs in the long run: all costs are included in a single subscription, with the possibility of adding our Proactive Support service rated 9.8 out of 10.
The utmost respect for everyone’s privacy.
Saveguarding employees’ and citizens’ privacy has never been easier. Imagicle apps offer multiple functionalities aimed at complying with data regulations such as GDPR and HIPAA. Included in Imagicle Call Analytics, Phone Lock makes it easy to uncover phone abuses: lock phones upon budget reach, lock your personal phone when you leave your station, and more. Imagicle Call Recording includes role-based access and data encryption, while the Attendant Console allows you to create role-based profiles for different responsibilities, and more. Data leaks become a distant memory.
Break down complexities. Make customers happy.
The unification of communication channels into one organized and easy-to-use UC Suite allows for more meaningful interactions between staff and with customers, leading to an immediate improvement of the overall service. Imagicle Customer Service allows you to keep on top of call volume, so that calls are not missed or misrouted, while real-time monitoring of agents allows for ongoing coaching and improvement of call handling. Call Analytics reporting capabilities help you size your communication system correctly and make smart data-driven decisions to save time and money. Call Recording allows you not to lose fundamental data for your financial activities, archive and retrieve them in a snap. With Contact Manager, you’ll find the contact you are looking for within seconds among multiple directories and avoid unnecessary waiting times, while our Digital Fax allows you to send faxes in one click just like an email.
Monitor telephone traffic from A to Z: several customizable reports, alarms and phone lock in case of budget overrun.
Skip sensitive data, set data retention time, archive and retrieve conversations quickly, and get full compliance with MiFID II, GDPR, and PCI DSS.
Reduce the risk of unsecured communications by virtualizing your fax system, track communications, eliminate maintenance and be fully compliant with GDPR and HIPAA.
Stay on top of call volume thanks to efficient routing, transfer, pause/ resumption, possibility of checking if colleagues are available.
Town of Mooresville
Imagicle has provided us with the right tools to align with our intent: to be a proud workforce.Jeff Martin, Network Administrator
Together, Imagicle and Cisco helped the Town of Mooresville scale back on what had become a sprawling IT footprint and gave staff new ways to manage customer service. Now all their apps live behind a single pane of glass, meaning supervisors can monitor KPIs in real-time and operators can check on the status of calls through one dashboard. Best of all, the new customer service features saved the Town an average of eight hours a week for customer service management.
In creating the new telephone infrastructure based on Avaya Aura, serving the various sites and operating units, with a total of 10,000 users, the government of Italy's richest and most heavily populated region chose Imagicle UC Suite.
In particular, thanks to Imagicle solutions, the Lombardy region got rid of all of its traditional fax machines, virtualizing the service and integrating it with multifunction printers provided to employees.
At the same time, the telephone traffic control solution was used to perform in-depth analysis of all numbering plans.
“The tools integrated perfectly with the Cisco platform, providing operators and customers with an effective and rich calling experience”Joseph Mullany - Project Manager
Deliver with integrity, drive for results, keep people at the center, exceed expectations: here are the cornerstones of Janney, US financial company committed to providing individuals, families, businesses, and institutions with tailored financial advice. That's why it needed a reliable and safe call and contact management system able to speed up the work and offer maximum efficiency and quality to both operators and customers.
Find out how Imagicle Attendant Console with Advanced Queueing and Contact Manager revolutionized Janney's communications system and boosted customer service quality.
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