Virtual Agents - Imagicle

The digital twins of your human agents.

Automate conversations with customers and employees effectively across digital and voice channels.

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Onboard a AI-based virtual agents for CX and EX automation.

Enable Self-Service

Seamlessly automate CX and EX across your engagement platforms, ensuring consistent and tailored self-service experiences.

Automate Voice Interactions

Build inbound voice automation workflows with voice bots producing human-like conversations. Let agents only handle critical requests.

Bring omnicanality to digital platforms

Leverage chatbots to automatically handle requests on digital channels (WhatsApp, Telegram, Messenger, Slack, etc.) in addition to voice.

No-code configuration with Smart Flows

Connect Virtual Agents to your Knowledge Base, CRM, calling platform and more, enabling them to give contextualized answers anytime.

Integrated with your systems

Let customers speak their language. English, French, Spanish, German, Italian already available, Arabic coming soon.

Customize it to your needs

Go beyond providing basic info - it can schedule a flight, modify a medical appointment, or even sell a product directly via chat or phone.

Enable Self-Service

Seamlessly automate CX and EX across your engagement platforms, ensuring consistent and tailored self-service experiences.

Automate Voice Interactions

Build inbound voice automation workflows with voice bots producing human-like conversations. Let agents only handle critical requests.

Bring omnicanality to digital platforms

Leverage chatbots to automatically handle requests on digital channels (WhatsApp, Telegram, Messenger, Slack, etc.) in addition to voice.

No-code configuration with Smart Flows

Connect Virtual Agents to your Knowledge Base, CRM, calling platform and more, enabling them to give contextualized answers anytime.

Integrated with your systems

Let customers speak their language. English, French, Spanish, German, Italian already available, Arabic coming soon.

Customize it to your needs

Go beyond providing basic info - it can schedule a flight, modify a medical appointment, or even sell a product directly via chat or phone.

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Automate both Voice & Digital conversations.

Voice

Phone lines available with no waiting times 24/7.

When customers need to solve a critical problem, they call you. Let an AI voice bot handle the most common issues in a human-like way, freeing agents to focus on more complex tasks.

Digital

Answer all quick questions automatically, 24/7.

Let an AI chatbot take care of your online customer service. It will immediately solve routine inquiries on WhatsApp, website chat, and more, enabling omnicanality & self-service.

Voice

Phone lines available with no waiting times 24/7.

When customers need to solve a critical problem, they call you. Let an AI voice bot handle the most common issues in a human-like way, freeing agents to focus on more complex tasks.

Digital

Answer all quick questions automatically, 24/7.

Let an AI chatbot take care of your online customer service. It will immediately solve routine inquiries on WhatsApp, website chat, and more, enabling omnicanality & self-service.

Integrated with the solutions you love.

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For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.

Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UCX Suite running on the Imagicle Cloud or hosted in your DCs.

Cloud Hosted

Try Virtual Agents

We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Yes, I want to try!

Customize your workflow with natural interactions.

Enable your virtual assistants without technical knowledge and allow customers to have human-like interactions with bots.

Let AI be the first touchpoint.

Let a virtual assistant of bot or chat type handle customer requests in a human-like way thanks to intent recognition, NLU, NLP and NLG.

Escalation. The perfect human + AI balance.

Upon request, the system can switch to a live agent, who will handle the call through a smart Attendant Console.

Make voice faster, smarter, easier with AI.

90% of the workforce declares calls are the most natural way of conducting business. Let human-like AI automation handle requests automatically, leaving agents to focus on core, complex requests, automating workflows.

Meet customers on the digital tools they’re using.

Chatting is increasingly popular even in business scenarios, especially among younger generations. Let them reach you on WhatsApp, website chat, Telegram, Slack, and more. Chatbots will welcome them, only reaching out to agents for complex matters.

Benefit both customer and employee experience.

Let customers enjoy a faster, self-service service active 24/7, while agents can enjoy a lighter workload, focus on what matter, and even work on a new, smart, digital workspace if enabled.

Imagicle Smart Flows. Where the magic happens.

Easily build, customize, train and modify your Virtual Agents on Imagicle Smart Flows, a no-code designer with live testing. Features a flow editor with semantic analysis for Natural Language Understanding, integrated with ChatGPT. Can be synced with CRM/ERP/HR backend systems.

SEE IT IN ACTION

Boost CX and EX without replacing your existing platform.

Imagicle Virtual Agents fully integrate with your existing calling platforms, CRMs, knowledge base and more. Enjoy a seamless integration, all you have to worry about is setting up your workflows.

Shall we arrange a demo?

We'll guide you through the benefits of Virtual Agents.

Request a demo

Get the most out of it.

Imagicle Virtual Agents is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

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Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

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Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

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Attendant Console

Advanced Queueing

Auto Attendant

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.

Discover the Advanced Services

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Discover ImagicleCare