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The finest queue management.
Imagicle Advanced Queueing is the solution to transfer calls to operators based on their availability, reducing customer waiting times and analyzing queues in detail.

The right boost for your welcoming services.

Customer satisfaction starts here.

6 languages to welcome and connect your customers to the right person. Shorter waiting times, happier customers.

Fast, smart, always on.

Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.

Let your customers know their position in the queue.

An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.

Simple integration. Exceptional Customer Service.

Designed to work flawlessly with Imagicle Attendant Console and Auto Attendant for a complete, rich, easy-to-use solution.

Dedicated functions for operators, supervisors and admins.

Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.

The data you need to drive real business outcomes.

Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Advanced Queueing
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Customer Service as you want it.

Configure professional voice prompts choosing among 6 different languages and set queue behaviors and time thresholds for each queue from an intuitive and easy-to-use web interface. Log in and out of your queues from phone, web interface, or the Attendant Console.

Design a comprehensive solution with the Imagicle apps.

Included in the Attendant Console and working hand in hand with it, the Advanced Queueing allow you to easily forward calls to operators based on their status, manage incoming calls from an intuitive interface with all functions just a click away and run detailed reports on call traffic. And by adding Auto Attendant and Contact Manager, you can manage multi-level auto-attendant menus and centralize all your contacts.

A personalized welcome in your customers' language.

Professional messages in 6 languages, hold music, and the option to customize the messages while configuring a weekly-based timetable, including ordinary opening/closing time and holidays. And to top it all off, when someone calls, an automatic message informs the caller of their place in the queue.

A profile for every need for a 100% customized service.

Set up your service from the web portal, starting from the configuration of user profiles. Observer for statistic data view only, standard operator, supervisor, operator with queues monitoring rights and agent management, queue manager, operator with partial or full queue management rights, administrator or customized profile.

Wrap-up time, Camp-on, distribution algorithms.

Configurable wrap-up time for agents to debrief the call, Camp-On to transfer calls to busy extensions with automatic queuing until available or return to the operator after the timeout. Calls are distributed to the available agents based on several advanced call distribution algorithms and VIP treatment.

If you can measure it, you can improve it!

Measuring performance has never been simpler: pre-configured reports to analyze volumes per queue, hold times, distribution per result (dropped, outside business hours, served, etc.), average call management times, distribution of calls per operator, and more. You can also schedule reports and get them directly in your e-mail.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Advanced Queueing.

Get the most out of it.

Imagicle Advanced Queueing is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Resources.

  • Products Blog
    Advanced Queueing. Increased performance and unlimited scalability.
    How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
  • EN WatchWatch
    WEBINAR - Tech Lab
    40’
    Customer Service: 3 apps for a comprehensive, scalable solution.
    Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.
  • DownloadDownload
    Use Case Use Case
    Imagicle UC solutions for the Banking & Finance industry.
    Discover the impact of Imagicle UCs on the finance world, including security and centralization of tools.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Architecture

Queue Manager Enterprise is connected to the PBX via a SIP/SIPs Trunk and provides welcome messages and hold music via the G.711, G.729 codec without the need for additional transcoding resources.

Do you want a quote?
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted

Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

  • Support Blog
    3 must-have skills for a successful Customer Service.
    Reduce the work the customer has to do to get their problem solved. Increase their happiness.
  • Products Blog
    Advanced Queueing. Increased performance and unlimited scalability.
    How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
  • Products Blog
    Your Imagicle Attendant Console gets safer than ever.
    The safety you are looking for is just a click away: brand new TLS certificates for your Attendant Console.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Tech Lab
    40’
    Customer Service: 3 apps for a comprehensive, scalable solution.
    Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to get the most out of your Attendant Console.
    Find out all the tips and tricks to use the Imagicle Attendant Console at best, leveraging its full potential.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Discover Imagicle UC Cloud Suite.
    The power of Imagicle UC Apps + the benefits of the cloud.

Let's find out more!

  • WatchWatch
    Video Video
    Integrations: Imagicle gadgets dedicated to Cisco Webex.
    The apps you need for your smart workplace available within your favorite Calling platform, Cisco Webex.
  • DownloadDownload
    Guide Guide
    Proactive Support: resolving issues before they become problems.
    Discover Proactive Support, the service designed to run continuous health-checks of the Imagicle UC Cloud Suite.
  • DownloadDownload
    Brochure Brochure
    Imagicle for Healthcare: get all the insights about our tailored solutions.
    Healthcare has been put to the test several times, and it’s time for it to relax. Find out how our solutions can help!

We love answering your questions.

Yes. If your role allows it (from supervisor up), you can easily manage queues on your own. For example, you can open or close a queue and select correspondent operators.

There’s no limit. Imagicle Advanced Queuing allows you to create as many queues as you need.

We have several call distribution algorithms for flexible and powerful queue configuration, based on day/night/holiday schedules. You can select different distribution behaviors for each queue.

Yes, the customer will be announced their position in the queue (1st position, 2nd position, etc.), in order to set the right expectations.

Yes. Advanced Queueing supports multilevel access: each user will be given different privileges based on role.

Get the most out of it.

Imagicle Advanced Queueing is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote