The right boost for your welcoming services.
Customer satisfaction starts here.
6 languages to welcome and connect your customers to the right person. Shorter waiting times, happier customers.
Fast, smart, always on.
Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.
Let your customers know their position in the queue.
An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.
Simple integration. Exceptional Customer Service.
Designed to work flawlessly with Imagicle Attendant Console and Auto Attendant for a complete, rich, easy-to-use solution.
Dedicated functions for operators, supervisors and admins.
Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.
The data you need to drive real business outcomes.
Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction.
Customer satisfaction starts here.
6 languages to welcome and connect your customers to the right person. Shorter waiting times, happier customers.
Fast, smart, always on.
Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.
Let your customers know their position in the queue.
An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.
Simple integration. Exceptional Customer Service.
Designed to work flawlessly with Imagicle Attendant Console and Auto Attendant for a complete, rich, easy-to-use solution.
Dedicated functions for operators, supervisors and admins.
Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.
The data you need to drive real business outcomes.
Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction.
Integrated with the solutions you love.
Details that make the difference.
Customer Service as you want it.
Design a comprehensive solution with the Imagicle apps.
A personalized welcome in your customers' language.
A profile for every need for a 100% customized service.
Wrap-up time, Camp-on, distribution algorithms.
If you can measure it, you can improve it!
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAuto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreContact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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Brochure BrochureImagicle Customer Service Product Brochure.
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Products BlogAdvanced Queueing. Increased performance and unlimited scalability.How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
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Products BlogImagicle UC Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.As of Feb 3, Imagicle UC Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Products BlogAdvanced Queueing. Increased performance and unlimited scalability.How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
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Products BlogImagicle UC Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.As of Feb 3, Imagicle UC Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
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Release BlogWebex Single Sign-On for Imagicle apps. Simplified access, increased security.With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
Dedicated webinars.
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EN
Watch
WEBINAR - Tech Lab45’Discover the new Imagicle features for Webex Calling.The only Attendant Console for Webex Calling, Webex SSO, and more. Register now! -
EN
Watch
WEBINAR - Sales Lab45’Introducing the brand new Imagicle UC Cloud Suite offer.Discover the brand new offer making it even easier to win projects and boost sales. -
EN
Watch
WEBINAR - Release45’Spring Release 2022. Take your Spring to the Cloud!Discover all the new features of Spring Release 2022.
Let's find out more!
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Download
Guide GuideProactive Support: resolving issues before they become problems.Discover Proactive Support, the service designed to run continuous health-checks of the Imagicle UC Cloud Suite. -
Brochure BrochureImagicle toolbox to build an outstanding customer service. 🚀Behind the high performance of your CS, there are the right tools. Imagicle gets them all in a single UC Suite. Discover them!
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Release BlogImagicle Spring Release 2022. Empowered integrations in the Cloud.It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
We love answering your questions.
Yes. If your role allows it (from supervisor up), you can easily manage queues on your own. For example, you can open or close a queue and select correspondent operators.
There’s no limit. Imagicle Advanced Queuing allows you to create as many queues as you need.
We have several call distribution algorithms for flexible and powerful queue configuration, based on day/night/holiday schedules. You can select different distribution behaviors for each queue.
Yes, the customer will be announced their position in the queue (1st position, 2nd position, etc.), in order to set the right expectations.
Yes. Advanced Queueing supports multilevel access: each user will be given different privileges based on role.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAuto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreContact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More