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6 languages to welcome and connect your customers to the right person. Shorter waiting times, happier customers.
Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.
An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.
Designed to work flawlessly with Imagicle Attendant Console and Auto Attendant for a complete, rich, easy-to-use solution.
Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.
Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction.
6 languages to welcome and connect your customers to the right person. Shorter waiting times, happier customers.
Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.
An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.
Designed to work flawlessly with Imagicle Attendant Console and Auto Attendant for a complete, rich, easy-to-use solution.
Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.
Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction.
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
What calling platforms is Advanced Queueing compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Requires as many Alcatel SIP Trunk licenses as the number of proposed Advanced Queuing channels | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Requires as many Avaya SIP Trunk licenses as the number of proposed Advanced Queuing channels | |
| BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | CTI Monitoring through XSI APIs |
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | As CTI Monitoring is not available- the following algorithms cannot be used: Priority and Idle Time. The conversation time (maximum and average time included) will be zero on the following reports: Call Volume- Time Analysis- Call Details- Agent analysis | |
| CISCO | Webex Calling Multi-Tenant | Native integration | ||
| Microsoft | Microsoft Teams - Skype for Business Server 2015/2019 | Native integration | ||
| Mitel-Aastra-Ericsson | MiVoice Business | 8.0.1.25 | Imagicle CTI licenses required. | |
| MaticMind | MonkeyVoice | 2 | Imagicle CTI licenses required. |
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Yes. If your role allows it (from supervisor up), you can easily manage queues on your own. For example, you can open or close a queue and select correspondent operators.
There’s no limit. Imagicle Advanced Queuing allows you to create as many queues as you need.
We have several call distribution algorithms for flexible and powerful queue configuration, based on day/night/holiday schedules. You can select different distribution behaviors for each queue.
Yes, the customer will be announced their position in the queue (1st position, 2nd position, etc.), in order to set the right expectations.
Yes. Advanced Queueing supports multilevel access: each user will be given different privileges based on role.
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
