Advanced Queueing
Imagicle Advanced Queueing is the solution to transfer calls to operators based on their availability, reducing customer waiting times and analyzing queues in detail.
The right boost for your welcoming services.
Customer satisfaction starts here.
6 languages for your IVR Contact Center to welcome and connect your customers to the right person. Shorter waiting times, happier customers.
Fast, smart, always on.
Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.
Let your customers know their position in the queue.
An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.
Simple integration. Exceptional Customer Service.
Designed to work flawlessly with Imagicle Attendant Console for receptionists and Auto Attendant for a complete, rich, easy-to-use solution.
Dedicated functions for operators, supervisors and admins.
Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.
The data you need to drive real business outcomes.
Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction. Useful in contact center software scenarios.
Customer satisfaction starts here.
6 languages for your IVR Contact Center to welcome and connect your customers to the right person. Shorter waiting times, happier customers.
Fast, smart, always on.
Flexible and powerful queue configuration leveraging several distribution algorithms, providing a fast, reliable service 24/7.
Let your customers know their position in the queue.
An automatic message informs the caller of their place in the queue upon calling, setting the right waiting expectations.
Simple integration. Exceptional Customer Service.
Designed to work flawlessly with Imagicle Attendant Console for receptionists and Auto Attendant for a complete, rich, easy-to-use solution.
Dedicated functions for operators, supervisors and admins.
Advanced user profiling, easy queue login/logout, wrap-up interval for all agents, queues set up and intervention.
The data you need to drive real business outcomes.
Collect crucial info with a range of reports detailing call traffic patterns to improve performance and customer satisfaction. Useful in contact center software scenarios.
Integrated with the solutions you love.
Details that make the difference.
Customer Service as you want it.
A comprehensive solution with the Imagicle apps.
A personalized welcome in your customers' language.
A profile for every need for a 100% customized service.
Wrap-up time, Camp-on, distribution algorithms.
If you can measure it, you can improve it!
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
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Auto Attendant
Route every incoming call automatically with a multi-level IVR: time-based menus, holiday schedules and voice prompts for Cisco, Webex and Microsoft Teams.
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Contact Manager
One corporate directory synced across Cisco, Webex and Microsoft Teams. LDAP, Exchange and Salesforce sync, click-to-call and caller ID. Book a free demo.
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Advanced Services
ImagicleCare
Advanced Queueing Tech Specs.
Compatible calling platforms.
What calling platforms is Advanced Queueing compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Requires as many Alcatel SIP Trunk licenses as the number of proposed Advanced Queuing channels | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Requires as many Avaya SIP Trunk licenses as the number of proposed Advanced Queuing channels | |
| BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | CTI Monitoring through XSI APIs |
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | As CTI Monitoring is not available- the following algorithms cannot be used: Priority and Idle Time. The conversation time (maximum and average time included) will be zero on the following reports: Call Volume- Time Analysis- Call Details- Agent analysis | |
| CISCO | Webex Calling Multi-Tenant | Native integration | ||
| Microsoft | Microsoft Teams - Skype for Business Server 2015/2019 | Native integration | ||
| Mitel-Aastra-Ericsson | MiVoice Business | 8.0.1.25 | Imagicle CTI licenses required. | |
| MaticMind | MonkeyVoice | 2 | Imagicle CTI licenses required. |
Advanced Services