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Managing calls with a smile.
Attendant Console header
Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.

The best telephone experience for your customers.

Your calls just a click away

Answering, transfering and parking, queue management, and call recording.

Keep everything under control

Colleagues, contacts, favorites, active calls panel and much more.

Integrated with your directories

All contacts available within seconds, wherever they are stored.

Available for everyone

Compatible with assistive tools for visually impaired and blind users.

Ideal for Smart Working

Same user experience on all devices, in the office and remotely.

The top of Customer Service

Perfectly integrated with the other Imagicle solutions for Customer Service.

Integrated with the solutions you love.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Attendant Console
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Everything is just a click away.

When an incoming call comes in, you see the contact's name, number and photo. You can answer with a click, drag&drop the call on your colleagues, park it and queue it on a busy extension. Monitor queues, colleagues' status, and much more at a glance.

Integrated with Microsoft 365 and Exchange calendars.

View daily calendar info about Colleagues and Favorites with several Available/Busy statuses and additional details just by hovering the mouse on the calendar icon.

Listen and guide your operators.

Thanks to Silent Monitoring and Whisper Coaching functionalities, supervisors can monitor operators as they interact with customers, give them suggestions in real-time, identify opportunities for improvement, do targeted training, increase performance, and enhance customer satisfaction.

Available for everyone.

Accessible for visually impaired and blind users, Imagicle Attendant Console is certified by Vision Dept and compatible with PC interaction tools, such as ZoomText Magnifier, Braille Display, and Vocalizer software.

Integrated with your directories.

All the personal and company contacts saved in Exchange, Outlook, SalesForce, or in any other database can be integrated and consulted in a blink, as well as your colleagues' directories.

Clearly visible panic button.

In high-risk situations, a few seconds can make the difference. You need fast, simple, automatic action. Like a simple red button on the application you have in front of you as you work. You can now leverage your emergency notification system, like Singlewire software.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Attendant Console.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Resources.

  • Products Blog
    Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
    New products to enhance your work, new integrations to make it easier. From the Cloud or from the ground, dive into the latest Imagicle news with our co-CEO and CTO.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    5 must-have integrations of Imagicle Attendant Console.
    Imagicle Attendant Console comes with a full set of integrations that simplify the operator's work.
  • EN Wed. 29 Sep
    11:30 AM CEST RegisterRegister
    WEBINAR - Tech Lab
    45’
    Introducing the brand new Imagicle Manager Assistant.
    Design to improve call management and cooperation between Managers and Assistants. Discover how!

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Key features

Everything you need is already inside.
Deployment
Imagicle Attendant Console is a client/server product. Client to be installed on the Operator/Agent Windows PC, Macintosh or thin client. Server is included in the Imagicle UC Suite with all the other apps of the suite, available as a setup package for installation on any virtual machine/physical server or through a ready-to-deploy Virtual Appliance.
Deployment
Imagicle Attendant Console is a client/server product. Client to be installed on the Operator/Agent Windows PC or thin client. Server is included in the Imagicle UC Suite with all the other apps of the suite, available as a setup package for installation on any virtual machine/physical server or through a ready-to-deploy Virtual Appliance.
Scalability
100 operators and 180 channels for queued calls per instance (physical or virtual), maximum 100 queues. Multiple instances supported.
Provisioning
Manual or automatic from CuCM via AXL or Microsoft AD or LDAP/OpenLDAP systems (including contact’s picture) and CSV files. Web API available to trigger users synch from 3rd party application.
High Availability
Active Hot Standby, either on same DC or different DC (Disaster Recovery)

Architecture

Attendant Console is a client/server application.

On the server side, the component responsible for the CTI dialogue with the PBX and the dialogue with other components (directories, presence, queuing system) is called Attendant Console Server.
The Imagicle Attendant Console client component must be installed on each computer.

Automatic server configuration provisioning, user mobility via profile portability, and automatic update. The TAPI driver needs to be installed only on the server.

Requirements

Identify the server required based on  the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis of the size they’re usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.

Compatibility

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

Do you want a quote?
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted

Certificazioni

Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

From the Imagicle Beat blog.

  • Release Blog
    OAuth 2.0 support: Microsoft 365 native integration.
    Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UC Suite.
  • Products Blog
    Attendant Console: native integration with Cisco BroadWorks.
    Discover our native integration with the world's leading cloud business communication platform, Cisco BroadWorks.
  • Products Blog
    Microsoft Enterprise Calendars enter the Attendant Console.
    Always know what’s up! Exchange and Office365 land in your Attendant Console.

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    5 must-have integrations of Imagicle Attendant Console.
    Imagicle Attendant Console comes with a full set of integrations that simplify the operator's work.
  • EN WatchWatch
    WEBINAR - How to Lab
    45’
    How to get the most out of your Attendant Console.
    Find out all the tips and tricks to use the Imagicle Attendant Console at best, leveraging its full potential.
  • EN Thu. 30 Sep
    11:30 AM EDT RegisterRegister
    WEBINAR - Tech Lab
    45’
    Introducing the brand new Imagicle Manager Assistant.
    Design to improve call management and cooperation between Managers and Assistants. Discover how!

Let's find out more!

  • DownloadDownload
    Brochure Brochure
    4+4 stories for making your Agile adoption successful. Handbook pt 1.
    Get a quick starter guide for making your Agile adoption successful across multiple departments. For free.
  • DownloadDownload
    Customer success Customer success
    Janney: integration with Cisco for a rich calling experience.
    Find out how Imagicle revolutionized Janney's communications system and boosted customer service quality.
  • DownloadDownload
    Use Case Use Case
    Meet the new challenges of government communications.
    Discover Imagicle cloud-based digital workforce tools to allow government agencies and teams to boost their communication and collaboration.

We love answering your questions.

No. The Attendant Console comes with its own client: you have to download it to your PC to use it.

No, the Attendant Console requires the Advanced Queueing software to receive calls. Upon purchasing, you will be given 2 Advanced Queueing channels (which you can later scale). And for complete customer service, you can add Auto Attendant and Contact Manager.

Of course! You can choose among 6 different languages, set your theme and shortcuts, and hide/show specific panels. Moreover, supervisors can leverage a detachable panel to stay on top of customer service quality and activities.

Yes, it can be integrated with your CRM. By adding Imagicle Contact Manager, you can also configure screen pop-up options to automatically open a contact card upon specific events.

Yes. The Attendant Console isn’t a softphone: it’s a client that integrates with your collaboration tools, at the office or at home, to help you manage calls more easily and seamlessly.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote