Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.
The best telephone experience for your customers.
Your calls just a click away
Answering, transfering and parking, queue management, and call recording.
Keep everything under control
Colleagues, contacts, favorites, active calls panel and much more.
Integrated with your directories
All contacts available within seconds, wherever they are stored.
Available for everyone
Compatible with assistive tools for visually impaired and blind users.
Ideal for Smart Working
Same user experience on all devices, in the office and remotely.
The top of Customer Service
Perfectly integrated with the other Imagicle solutions for Customer Service.
Your calls just a click away
Answering, transfering and parking, queue management, and call recording.
Keep everything under control
Colleagues, contacts, favorites, active calls panel and much more.
Integrated with your directories
All contacts available within seconds, wherever they are stored.
Available for everyone
Compatible with assistive tools for visually impaired and blind users.
Ideal for Smart Working
Same user experience on all devices, in the office and remotely.
The top of Customer Service
Perfectly integrated with the other Imagicle solutions for Customer Service.
Integrated with the solutions you love.
Details that make the difference.
Everything is just a click away.
Integrated with Microsoft 365 and Exchange calendars.
Listen and guide your operators.
Available for everyone.
Integrated with your directories.
Clearly visible panic button.
Get the most out of it.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAI Virtual Receptionist
Boost call efficiency with Imagicle AI Virtual Receptionist – it transfers calls, answers FAQs, and schedules appointments effortlessly. Try it now!
Learn MoreAdvanced Services
ImagicleCare
Resources.
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Brochure BlogAttendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call HandlingIntuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure! -
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WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams. -
Products Blog
The best AI Virtual Receptionist for your Webex Attendant Console
The best AI Virtual Receptionist for your Webex Attendant ConsoleWebex Attendant Console operators are missing out on the best AI Virtual Receptionist to automate the tasks that keep them from being productive. Discover it now!
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
The best AI Virtual Receptionist for your Webex Attendant Console
It's your turn! Give it a try!
Attendant Console Tech Specs.
Compatible calling platforms.
What calling platforms is Attendant Console compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Producer | System | Release | Certifications | Notes |
---|---|---|---|---|
Avaya-Nortel | IP Office | 8.x- 9.x- 10.x- 11.x | Desktop CTI only- for blind and short-sighted operators- without Advanced Queueing support | |
BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | supports Cisco IP Phones- Webex Desktop client and Broadsoft UC One softphone for operators |
CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators | |
CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators |
CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators |
CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators |
CISCO | Webex Calling Multi-Tenant | supports Cisco MPP Phones and Webex Desktop client for operators | ||
Microsoft | Skype for Business Server 2015/2019 | Operator/Agent leverages standard S4B client and Attendant Console on the same PC. | ||
Microsoft | Microsoft Teams | Operator/Agent leverages MS-compliant Poly SIP Phones- registered to MS-Teams SIP Gateway. As an alternative- operators can leverage standard MS-Teams Desktop client and Attendant Console on the same PC. |
Compatible endpoints
What endpoints is Attendant Console compatible with?
Product | Producer | Phone | Certifications | Notes |
---|---|---|---|---|
Attendant Console | CISCO | 6900 series | ||
Attendant Console | CISCO | 7800 series | ||
Attendant Console | CISCO | 7900 series | ||
Attendant Console | CISCO | 8800 series | ||
Attendant Console | CISCO | 8900 series | ||
Attendant Console | CISCO | 9900 series | ||
Attendant Console | CISCO | IP Communicator | ||
Attendant Console | CISCO | Webex Desktop and Jabber Desktop clients | ||
Attendant Console | MICROSOFT | MS-Teams Desktop client | Native Microsoft Cloud or Direct Routing integration. | |
Attendant Console | POLY | VVX150 - VVX201 - VVX301 - VVX311 - VVX350 - VVX401 - VVX411 - VVX450 - VVX501 - VVX601 | IP Phones registered to Microsoft SIP Gateway. Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | SNOM | 300- 710- 870 | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | YEALINK | T4 Series: SIP VP-T49G - SIP-T48S - SIP-T48G - SIP-T46S - SIP-T46G - SIP-T42S - SIP-T42G - SIP-T41S - SIP-T41P - SIP-T40P | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | YEALINK | T2 Series: SIP-T28P - SIP-T26P- SIP-T23G - SIP-T23P- SIP-T22P - SIP-T21P - SIP-T20P | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | YEALINK | Others: T4S - VP530 - SIP-T38G - SIP-T32G - SIP-T19P - IP Phone Expansion Module EXP38 - LCD Expansion Module EXP39 | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. |
Certifications.
Advanced Services
ImagicleCare
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Brochure BlogAttendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call HandlingIntuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure! -
Products Blog
Enhancing Microsoft Teams with the new ACS-based Attendant Console
Enhancing Microsoft Teams with the new ACS-based Attendant ConsoleWe developed an ACS-based integration for our Attendant Console for Microsoft Teams. But what is ACS, and why is it a game changer? -
Discover
Products BlogTurn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact CenterCan you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
Enhancing Microsoft Teams with the new ACS-based Attendant Console
Turn Microsoft Teams into a Contact Center
Dedicated webinars.
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WEBINAR - Release45’Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions. -
EN
Watch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics. -
EN
Watch
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
Let's find out more!
-
Download
Brochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era. -
Download
Brochure BlogFrom human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum. -
Download
Brochure BlogMake your Teams Contact Center compliant with Call Recording
Make your Teams Contact Center compliant with Call RecordingSecure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
From human to virtual receptionist. A short overview.
Make your Teams Contact Center compliant with Call Recording
We love answering your questions.
No. The Attendant Console comes with its own client: you have to download it to your PC to use it.
No, the Attendant Console requires the Advanced Queueing software to receive calls. Upon purchasing, you will be given 2 Advanced Queueing channels (which you can later scale). And for complete customer service, you can add Auto Attendant and Contact Manager.
Of course! You can choose among 6 different languages, set your theme and shortcuts, and hide/show specific panels. Moreover, supervisors can leverage a detachable panel to stay on top of customer service quality and activities.
Yes, it can be integrated with your CRM. By adding Imagicle Contact Manager, you can also configure screen pop-up options to automatically open a contact card upon specific events.
Yes. The Attendant Console isn’t a softphone: it’s a client that integrates with your collaboration tools, at the office or at home, to help you manage calls more easily and seamlessly.
Get the most out of it.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAI Virtual Receptionist
Boost call efficiency with Imagicle AI Virtual Receptionist – it transfers calls, answers FAQs, and schedules appointments effortlessly. Try it now!
Learn More