11:30 AM EDT
Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.
The best telephone experience for your customers.
Your calls just a click away
Answering, transfering and parking, queue management, and call recording.
Keep everything under control
Colleagues, contacts, favorites, active calls panel and much more.
Integrated with your directories
All contacts available within seconds, wherever they are stored.
Available for everyone
Compatible with assistive tools for visually impaired and blind users.
Ideal for Smart Working
Same user experience on all devices, in the office and remotely.
The top of Customer Service
Perfectly integrated with the other Imagicle solutions for Customer Service.
Your calls just a click away
Answering, transfering and parking, queue management, and call recording.
Keep everything under control
Colleagues, contacts, favorites, active calls panel and much more.
Integrated with your directories
All contacts available within seconds, wherever they are stored.
Available for everyone
Compatible with assistive tools for visually impaired and blind users.
Ideal for Smart Working
Same user experience on all devices, in the office and remotely.
The top of Customer Service
Perfectly integrated with the other Imagicle solutions for Customer Service.
Integrated with the solutions you love.
Details that make the difference.
Everything is just a click away.
Integrated with Microsoft 365 and Exchange calendars.
Listen and guide your operators.
Available for everyone.
Integrated with your directories.
Clearly visible panic button.
Get the most out of it.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreCall Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreAdvanced Services
ImagicleCare
Resources.
-
Brochure BrochureImagicle Customer Service Product Brochure.
-
Register
Release NewsSummer Release 2022. Human & Virtual, Better Together.New features for Voice Analytics, new integrations for Webex Calling and Microsoft Teams, and the new Conversational AI. -
Products BlogImagicle Attendant Console for Webex Calling: the operator console that was missing.Discover a new native integration. Attendant Console is fully compatible with all Cisco platforms!
It's your turn! Give it a try!
Attendant Console Tech Specs.
Compatible calling platforms.
What calling platforms is Attendant Console compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Producer | System | Release | Certifications | Notes |
---|---|---|---|---|
Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Requires as many Imagicle CTI licenses as the number of Attendant Console clients. Conference from Attendant Console is not available. Call park requires Advanced Queueing. Contact Imagicle for details On Alcatel OXE requires as many CSTA licenses as the number of Attendant Console clients and as many PBX SIP channels as Advanced Queueing channels For BLF- additional Imagicle CTI and CSTA licenses are required as the number of extension to monitor | |
Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Requires Imagicle CTI- including as many TAPI devices as the number of Attendant Console clients. Conference from Attendant Console is not available. Call park requires Advanced Queueing. Contact Imagicle for details On Aura requires as many TSAPI licenses as the number of Attendant Console clients and as many PBX SIP channels as Advanced Queueing Enterprise channels. It also requires Application Enablement Server For BLF- additional Imagicle CTI and TSAPI licenses are required as the number of extensions to monitor | |
Avaya-Nortel | IP Office | 8.x- 9.x- 10.x- 11.x | Desktop CTI only- for blind and short-sighted operators- without Advanced Queueing support | |
BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | supports Cisco IP Phones- Webex Desktop client and Broadsoft UC One softphone for operators |
CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators | |
CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators |
CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators |
CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | supports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators |
CISCO | Webex Calling Multi-Tenant | supports Cisco MPP Phones and Webex Desktop client for operators | ||
Microsoft | Skype for Business Server 2015/2019 | Operator/Agent leverages standard S4B client and Attendant Console on the same PC. | ||
Microsoft | Microsoft Teams | Operator/Agent leverages MS-compliant Poly SIP Phones- registered to MS-Teams SIP Gateway. As an alternative- operators can leverage standard MS-Teams Desktop client and Attendant Console on the same PC. | ||
Mitel-Aastra-Ericsson | MiVoice Business | 8.0.1.25 | Imagicle CTI licenses required. | |
MaticMind | MonkeyVoice | 2.00 | Conference from Attendant Console is not available. Call park requires Advanced Queueing. Contact Imagicle for details |
Compatible endpoints
What endpoints is Attendant Console compatible with?
Product | Producer | Phone | Certifications | Notes |
---|---|---|---|---|
Attendant Console | CISCO | 6900 series | ||
Attendant Console | CISCO | 7800 series | ||
Attendant Console | CISCO | 7900 series | ||
Attendant Console | CISCO | 8800 series | ||
Attendant Console | CISCO | 8900 series | ||
Attendant Console | CISCO | 9900 series | ||
Attendant Console | CISCO | IP Communicator | ||
Attendant Console | CISCO | Webex Desktop and Jabber Desktop clients | ||
Attendant Console | MICROSOFT | MS-Teams Desktop client | Native Microsoft Cloud or Direct Routing integration. | |
Attendant Console | POLY | VVX150 - VVX201 - VVX301 - VVX311 - VVX350 - VVX401 - VVX411 - VVX450 - VVX501 - VVX601 | IP Phones registered to Microsoft SIP Gateway. Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | SNOM | 300- 710- 870 | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | YEALINK | T4 Series: SIP VP-T49G - SIP-T48S - SIP-T48G - SIP-T46S - SIP-T46G - SIP-T42S - SIP-T42G - SIP-T41S - SIP-T41P - SIP-T40P | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | YEALINK | T2 Series: SIP-T28P - SIP-T26P- SIP-T23G - SIP-T23P- SIP-T22P - SIP-T21P - SIP-T20P | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. | |
Attendant Console | YEALINK | Others: T4S - VP530 - SIP-T38G - SIP-T32G - SIP-T19P - IP Phone Expansion Module EXP38 - LCD Expansion Module EXP39 | Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control. |
Certifications.
Advanced Services
ImagicleCare
It's your turn! Give it a try!
From the Imagicle Beat blog.
-
Products BlogImagicle UC Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.As of Feb 3, Imagicle UC Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
-
Products BlogImagicle Attendant Console for Webex Calling: the operator console that was missing.Discover a new native integration. Attendant Console is fully compatible with all Cisco platforms!
-
Products BlogConversational AI. The future of customer service is here.Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
Dedicated webinars.
-
EN
Watch
WEBINAR - Sales Lab45’Attendant Console for Webex Calling.Discover our top-level Attendant Console leveraging native Webex API to control Webex Client and your IP Phone. -
EN Tue. 12 Jul 11:00 AM EDT
Register
WEBINAR - Release30’Imagicle for Webex Calling. Empowered integration.Digital Fax, 100% integrated with Webex Calling and 100% cloud-based. Automatic user sync from Azure ID to the Cloud Suite and much more. -
EN Thu. 7 Jul 11:00 AM EDT
Register
WEBINAR - Release30’Imagicle Conversational AI. Your new superpower.Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
Let's find out more!
-
Brochure BrochureImagicle toolbox to build an outstanding customer service. 🚀Behind the high performance of your CS, there are the right tools. Imagicle gets them all in a single UC Suite. Discover them!
-
Download
Brochure BlogImagicle applications for your Webex Calling.Download the brochure and improve your Webex Calling experience. -
Register
Release NewsSummer Release 2022. Human & Virtual, Better Together.New features for Voice Analytics, new integrations for Webex Calling and Microsoft Teams, and the new Conversational AI.
We love answering your questions.
No. The Attendant Console comes with its own client: you have to download it to your PC to use it.
No, the Attendant Console requires the Advanced Queueing software to receive calls. Upon purchasing, you will be given 2 Advanced Queueing channels (which you can later scale). And for complete customer service, you can add Auto Attendant and Contact Manager.
Of course! You can choose among 6 different languages, set your theme and shortcuts, and hide/show specific panels. Moreover, supervisors can leverage a detachable panel to stay on top of customer service quality and activities.
Yes, it can be integrated with your CRM. By adding Imagicle Contact Manager, you can also configure screen pop-up options to automatically open a contact card upon specific events.
Yes. The Attendant Console isn’t a softphone: it’s a client that integrates with your collaboration tools, at the office or at home, to help you manage calls more easily and seamlessly.
Get the most out of it.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreCall Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More