Managing calls with a smile.
Attendant Console
Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.

The best telephone experience for your customers.

Your calls just a click away

Answering, transfering and parking, queue management, and call recording.

Keep everything under control

Colleagues, contacts, favorites, active calls panel and much more.

Integrated with your directories

All contacts available within seconds, wherever they are stored.

Available for everyone

Compatible with assistive tools for visually impaired and blind users.

Ideal for Smart Working

Same user experience on all devices, in the office and remotely.

The top of Customer Service

Perfectly integrated with the other Imagicle solutions for Customer Service.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Attendant Console
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Everything is just a click away.

When an incoming call comes in, you see the contact's name, number and photo. You can answer with a click, drag&drop the call on your colleagues, park it and queue it on a busy extension. Monitor queues, colleagues' status, and much more at a glance.

Integrated with Microsoft 365 and Exchange calendars.

View daily calendar info about Colleagues and Favorites with several Available/Busy statuses and additional details just by hovering the mouse on the calendar icon.

Listen and guide your operators.

Thanks to Silent Monitoring and Whisper Coaching functionalities, supervisors can monitor operators as they interact with customers, give them suggestions in real-time, identify opportunities for improvement, do targeted training, increase performance, and enhance customer satisfaction.

Available for everyone.

Accessible for visually impaired and blind users, Imagicle Attendant Console is certified by Vision Dept and compatible with PC interaction tools, such as ZoomText Magnifier, Braille Display, and Vocalizer software.

Integrated with your directories.

All the personal and company contacts saved in Exchange, Outlook, SalesForce, or in any other database can be integrated and consulted in a blink, as well as your colleagues' directories.

Clearly visible panic button.

In high-risk situations, a few seconds can make the difference. You need fast, simple, automatic action. Like a simple red button on the application you have in front of you as you work. You can now leverage your emergency notification system, like Singlewire software.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Attendant Console.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Attendant Console for Webex Calling.
    Discover our top-level Attendant Console leveraging native Webex API to control Webex Client and your IP Phone.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Spring Release 2022. Take your Spring to the Cloud!
    Discover all the new features of Spring Release 2022.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Discover the new Imagicle features for Webex Calling.
    The only Attendant Console for Webex Calling, Webex SSO, and more. Register now!

We love answering your questions.

No. The Attendant Console comes with its own client: you have to download it to your PC to use it.

No, the Attendant Console requires the Advanced Queueing software to receive calls. Upon purchasing, you will be given 2 Advanced Queueing channels (which you can later scale). And for complete customer service, you can add Auto Attendant and Contact Manager.

Of course! You can choose among 6 different languages, set your theme and shortcuts, and hide/show specific panels. Moreover, supervisors can leverage a detachable panel to stay on top of customer service quality and activities.

Yes, it can be integrated with your CRM. By adding Imagicle Contact Manager, you can also configure screen pop-up options to automatically open a contact card upon specific events.

Yes. The Attendant Console isn’t a softphone: it’s a client that integrates with your collaboration tools, at the office or at home, to help you manage calls more easily and seamlessly.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote