Managing calls with a smile.
Attendant Console

Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators.

The best telephone experience for your customers.

Your calls just a click away

Answering, transfering and parking, queue management, and call recording.

Keep everything under control

Colleagues, contacts, favorites, active calls panel and much more.

Integrated with your directories

All contacts available within seconds, wherever they are stored.

Available for everyone

Compatible with assistive tools for visually impaired and blind users.

Ideal for Smart Working

Same user experience on all devices, in the office and remotely.

The top of Customer Service

Perfectly integrated with the other Imagicle solutions for Customer Service.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Attendant Console
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Everything is just a click away.

When an incoming call comes in, you see the contact's name, number and photo. You can answer with a click, drag&drop the call on your colleagues, park it and queue it on a busy extension. Monitor queues, colleagues' status, and much more at a glance.

Integrated with Microsoft 365 and Exchange calendars.

View daily calendar info about Colleagues and Favorites with several Available/Busy statuses and additional details just by hovering the mouse on the calendar icon.

Listen and guide your operators.

Thanks to Silent Monitoring and Whisper Coaching functionalities, supervisors can monitor operators as they interact with customers, give them suggestions in real-time, identify opportunities for improvement, do targeted training, increase performance, and enhance customer satisfaction.

Available for everyone.

Accessible for visually impaired and blind users, Imagicle Attendant Console is certified by Vision Dept and compatible with PC interaction tools, such as ZoomText Magnifier, Braille Display, and Vocalizer software. View the certificate here.

Integrated with your directories.

All the personal and company contacts saved in Exchange, Outlook, SalesForce, or in any other database can be integrated and consulted in a blink, as well as your colleagues' directories.

Clearly visible panic button.

In high-risk situations, a few seconds can make the difference. You need fast, simple, automatic action. Like a simple red button on the application you have in front of you as you work. You can now leverage your emergency notification system, like Singlewire software.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Attendant Console.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Conversational AI

Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Attendant Console Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Attendant Console compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
Alcatel - LucentOmniPCX Enterprise9.x-10.xRequires as many Imagicle CTI licenses as the number of Attendant Console clients. Conference from Attendant Console is not available. Call park requires Advanced Queueing. Contact Imagicle for details On Alcatel OXE requires as many CSTA licenses as the number of Attendant Console clients and as many PBX SIP channels as Advanced Queueing channels For BLF- additional Imagicle CTI and CSTA licenses are required as the number of extension to monitor
Avaya-NortelCommunication Manager - Aura6.x-7.x-8.xRequires Imagicle CTI- including as many TAPI devices as the number of Attendant Console clients. Conference from Attendant Console is not available. Call park requires Advanced Queueing. Contact Imagicle for details On Aura requires as many TSAPI licenses as the number of Attendant Console clients and as many PBX SIP channels as Advanced Queueing Enterprise channels. It also requires Application Enablement Server For BLF- additional Imagicle CTI and TSAPI licenses are required as the number of extensions to monitor
Avaya-NortelIP Office8.x- 9.x- 10.x- 11.xDesktop CTI only- for blind and short-sighted operators- without Advanced Queueing support
BroadSoftBroadWorksR22.0 and aboveBroadSoft Compatiblesupports Cisco IP Phones- Webex Desktop client and Broadsoft UC One softphone for operators
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xsupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.6- 9.x- 10.x- 11.x- 12.x-14.xCisco Compatiblesupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatiblesupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco Compatiblesupports Cisco IP Phones- Webex Desktop and Jabber Desktop clients for operators
CISCOWebex Calling Multi-Tenantsupports Cisco MPP Phones and Webex Desktop client for operators
MicrosoftSkype for Business Server 2015/2019Operator/Agent leverages standard S4B client and Attendant Console on the same PC.
MicrosoftMicrosoft TeamsOperator/Agent leverages MS-compliant Poly SIP Phones- registered to MS-Teams SIP Gateway. As an alternative- operators can leverage standard MS-Teams Desktop client and Attendant Console on the same PC.
Mitel-Aastra-EricssonMiVoice Business8.0.1.25Imagicle CTI licenses required.
MaticMindMonkeyVoice2.00Conference from Attendant Console is not available. Call park requires Advanced Queueing. Contact Imagicle for details

What endpoints is Attendant Console compatible with?

ProductProducerPhoneCertificationsNotes
Attendant ConsoleCISCO6900 series
Attendant ConsoleCISCO7800 series
Attendant ConsoleCISCO7900 series
Attendant ConsoleCISCO8800 series
Attendant ConsoleCISCO8900 series
Attendant ConsoleCISCO9900 series
Attendant ConsoleCISCOIP Communicator
Attendant ConsoleCISCOWebex Desktop and Jabber Desktop clients
Attendant ConsoleMICROSOFTMS-Teams Desktop clientNative Microsoft Cloud or Direct Routing integration.
Attendant ConsolePOLYVVX150 - VVX201 - VVX301 - VVX311 - VVX350 - VVX401 - VVX411 - VVX450 - VVX501 - VVX601IP Phones registered to Microsoft SIP Gateway. Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleSNOM300- 710- 870Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleYEALINKT4 Series: SIP VP-T49G - SIP-T48S - SIP-T48G - SIP-T46S - SIP-T46G - SIP-T42S - SIP-T42G - SIP-T41S - SIP-T41P - SIP-T40PRequires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleYEALINKT2 Series: SIP-T28P - SIP-T26P- SIP-T23G - SIP-T23P- SIP-T22P - SIP-T21P - SIP-T20P Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Attendant ConsoleYEALINKOthers: T4S - VP530 - SIP-T38G - SIP-T32G - SIP-T19P - IP Phone Expansion Module EXP38 - LCD Expansion Module EXP39Requires Imagicle CTI Module for uaCSTA direct phone monitoring and control.
Check what requirements you need to satisfy to deploy in production or test in your lab.

Certifications.

Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Attendant Console.
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Attendant Console for Webex Calling.
    Discover our top-level Attendant Console leveraging native Webex API to control Webex Client and your IP Phone.
  • EN WatchWatch
    WEBINAR - Release
    30’
    Imagicle for Microsoft Teams. Enriched integrations.
    Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.
  • EN WatchWatch
    WEBINAR - Release
    30’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.

We love answering your questions.

No. The Attendant Console comes with its own client: you have to download it to your PC to use it.

No, the Attendant Console requires the Advanced Queueing software to receive calls. Upon purchasing, you will be given 2 Advanced Queueing channels (which you can later scale). And for complete customer service, you can add Auto Attendant and Contact Manager.

Of course! You can choose among 6 different languages, set your theme and shortcuts, and hide/show specific panels. Moreover, supervisors can leverage a detachable panel to stay on top of customer service quality and activities.

Yes, it can be integrated with your CRM. By adding Imagicle Contact Manager, you can also configure screen pop-up options to automatically open a contact card upon specific events.

Yes. The Attendant Console isn’t a softphone: it’s a client that integrates with your collaboration tools, at the office or at home, to help you manage calls more easily and seamlessly.

Get the most out of it.

Imagicle Attendant Console is often used in combination with these solutions.

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Conversational AI

Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote