Imagicle UCX Platform

Elevating the experience of your teams and customers, making your calling platform a better place, with AI infused services.
Welcome

Welcome

Customers through voice and digital interactions with smart workspaces.
Automate

Automate

Conversations with customers and colleagues via digital & voice channels.
Ensure

Ensure

Adherence to external regulations and internal procedures.
Analyze

Analyze

To optimize and enhance customer and employee experiences.
How Imagicle can help you.
Contact Centers
Receptionists
Quality&Compliance
Emergency Notifications
Call monitoring
Secure Faxing
Elevate Your Contact Center Experience
Enhance your Customer Experience by integrating human and virtual interactions across voice and digital channels. Elevate your Agent Experience with smart workspaces that enable seamless engagement with customers via live chats on their preferred digital platforms.

Let Virtual Agents handle customer conversations automatically and solve common issues round the clock. Ensure comprehensive capture, compliance, and evaluation of all interactions to enhance customer satisfaction effectively.
Simplify Receptionists' workflows.
Streamline call answering, transferring, and handling multiple calls swiftly with the Attendant Console, a user-friendly interface equipping you with all necessary features at your fingertips for efficient call management.

Enhance your welcoming capabilities with the Virtual Receptionist, your AI-powered digital counterpart providing automatic assistance as a backup or during non-business hours. It engages with customers in multiple languages, understands their inquiries, and delivers contextual responses based on FAQs and requests.
Capture, comply, and evaluate all your interactions.
Get the complete picture of every conversation with call and screen recording, while ensuring regulatory requirements and adhering to internal protocols. Analyse interactions with customers through transcriptions and AI sentiment analysis to evaluate your service's quality.
Keep people safe and informed.
Implement an effective mass notification system for critical situations to inform your employees and take action quickly when an emergency occurs. Notify by call or chat, SMS or email directly to phones, IP Speakers, Strobes, or Bells.
Get actionable insights on all your call traffic and costs.
Access over 50 reports for outgoing, incoming, external, and internal calls, as well as for phone adoption and usage, allowing to pinpoint the actual effectiveness of your resources, enhance your call tracking capabilities, correctly allocate budgets, and more.

These reports are readily available, customizable to your specific requirements, and can be scheduled to align with your operational needs.
Achieve bulletproof data and communication transmission from any device.
Send or receive faxes directly from your pc or any other device in a click. Securely access your faxes anywhere with a personal and encrypted access, fully compliant with GDPR and HIPAA. Get rid of ATA, paper, and toner costs, making your organization greener.
Easily integrate with the things you already use and love.

Easily integrate with the things you already use and love.

Use pre-built integrations or build your own custom integrations using our secure developer API.

Learn More

What's up?

We are Imagicle
We are Imagicle
Founded in 2010 and part of the Zucchetti Group, Imagicle is headquartered in Italy and has wholly-owned subsidiaries in Dubai, Miami, Riyadh, and France. The company designs and develops applications to help companies streamline communications througha full set of Cloud or Cloud-connected UC apps into one suite, empowered with AI and Conversational experiences. Our goal is to build an outstanding experience around the customer’s needs, from products to dedicated services, with a team of more than 100 happy people, a support service rated 9.8, and an advanced services team ready to assist customers in the most complex environments.
Always with a smile.
We are Imagicle
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