Imagicle UCX Platform

Enhance your Customer Experience by integrating human and virtual interactions across voice and digital channels. Elevate your Agent Experience with smart workspaces that enable seamless engagement with customers via live chats on their preferred digital platforms.

Let Virtual Agents handle customer conversations automatically and solve common issues round the clock. Ensure comprehensive capture, compliance, and evaluation of all interactions to enhance customer satisfaction effectively.

Streamline call answering, transferring, and handling multiple calls swiftly with the Attendant Console, a user-friendly interface equipping you with all necessary features at your fingertips for efficient call management.

Enhance your welcoming capabilities with the Virtual Receptionist, your AI-powered digital counterpart providing automatic assistance as a backup or during non-business hours. It engages with customers in multiple languages, understands their inquiries, and delivers contextual responses based on FAQs and requests.

Get the complete picture of every conversation with call and screen recording, while ensuring regulatory requirements and adhering to internal protocols. Analyse interactions with customers through transcriptions and AI sentiment analysis to evaluate your service's quality.

Implement an effective mass notification system for critical situations to inform your employees and take action quickly when an emergency occurs. Notify by call or chat, SMS or email directly to phones, IP Speakers, Strobes, or Bells.

Access over 50 reports for outgoing, incoming, external, and internal calls, as well as for phone adoption and usage, allowing to pinpoint the actual effectiveness of your resources, enhance your call tracking capabilities, correctly allocate budgets, and more.

These reports are readily available, customizable to your specific requirements, and can be scheduled to align with your operational needs.

Send or receive faxes directly from your pc or any other device in a click. Securely access your faxes anywhere with a personal and encrypted access, fully compliant with GDPR and HIPAA. Get rid of ATA, paper, and toner costs, making your organization greener.