Call Recording for Webex Calling: Phone Call Recording Software Solution

Add compliance to the built-in Webex Calling recording.

Webex Calling features native built-in convenience recording, allowing users to record calls for later review. But what about compliance? Discover how Imagicle Call Recording ensures compliance with GDPR, HIPAA, PCI-DSS, MiFID II and others, while also allowing for complete interaction analysis.

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Why do companies need to record their calls?

Convenience

Giving employees the option to record a call for later review at their convenience.
In this case, provided by Webex.

Compliance

Meeting regulatory requirements and adhere to internal protocols.
In this case, provided by Imagicle.

Analytics

Analysing conversation contents with AI for top quality evaluation.
In this case, provided by Imagicle.

Convenience

Giving employees the option to record a call for later review at their convenience.
In this case, provided by Webex.

Compliance

Meeting regulatory requirements and adhere to internal protocols.
In this case, provided by Imagicle.

Analytics

Analysing conversation contents with AI for top quality evaluation.
In this case, provided by Imagicle.

How does Call Recording complete Webex Calling built-in recording with compliance?

Role Based Access

Regulating access to the Call Recording solution based on the roles of individual users and groups within an organization.

Legal Hold

During disputes, specific call recordings may need to be kept longer than usual until the issue is resolved.

Configurable retention policy

Configuring the call policy retention ensures data is kept only as long as necessary for its intended purpose, in accordance with company policies.

Data Security

Guaranteeing the security of data access, archived, and transmitted, and enable a highly reliable architecture.

Audit Trail

Tracking and timestamp any attempt to access, play, download and delete recordings performed by users.

Tampering detection

All locally or externally stored recordings are encrypted with a proprietary digital signature, to avoid data tampering.

Role Based Access

Regulating access to the Call Recording solution based on the roles of individual users and groups within an organization.

Legal Hold

During disputes, specific call recordings may need to be kept longer than usual until the issue is resolved.

Configurable retention policy

Configuring the call policy retention ensures data is kept only as long as necessary for its intended purpose, in accordance with company policies.

Data Security

Guaranteeing the security of data access, archived, and transmitted, and enable a highly reliable architecture.

Audit Trail

Tracking and timestamp any attempt to access, play, download and delete recordings performed by users.

Tampering detection

All locally or externally stored recordings are encrypted with a proprietary digital signature, to avoid data tampering.

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How does it work?

Imagicle Call Recording uses APIs to retrieve Webex built-in recordings, bringing them to the Imagicle UCX Platform where compliance features are applied to each recording.

Recording everywhere.

Works on Webex Calling Desk Phones, Webex App and Webex Go, supporting internal and external calls in Always On and On Demand modes with Pause/Resume & advanced filtering.

Configuration in Control Hub for MT.

You can configure Call Recording directly on Control Hub in any Webex Calling region, for a seamless and frictionless configuration and UX.

Easy access to Search&Play.

Access, review, listen, download, delete recordings from the web portal or directly on the Webex App through the exclusive gadget with search&play.

SEE IT IN ACTION

Unlimited retention in the Cloud.

The Imagicle Cloud offers unlimited storage, catering to all business sizes and compliance needs. Without the need to worry about space in the storage, data retention reaches peak flexibility.

With Screen Recording and Voice Analytics.

Add analysis to convenience and compliance for the complete picture of your interactions. Screen Recording records agents’ desktop activities during calls, while Voice Analytics leverages AI to inform you about script adherence, negative calls, overall performances.

DISCOVER MORE

On Webex Contact Center as well.

Call Recording is available for Webex Contact Center as well, with the same user experience offered for Webex Calling. Administrators can activate recording for agents, who in turn can view recordings in real-time during or after calls (with Search&Play) and Pause/Resume directly from the Webex Contact Center Agent Desktop. Supervisors have all under control with an easy and rich dashboard and several reports.

Shall we arrange a demo?

We'll guide you through the benefits of Call Recording .

Request a demo

Add compliance to convenience with Imagicle.

Recap of Imagicle Call Recording compliance features for Webex Calling.

Feature	Imagicle	Webex
Search&Play via Web
Search&Play inside Webex App
Role Based Access
Legal Hold
Audit trail
Group Management
Recording filters
Store capacity	Unlimited	100GB
Configurable retention policy	Unlimited	360 days

Resources.

Download

Security Blog

Stay Compliant: A Complete Guide to Compliance Recording.

Stay Compliant: A Complete Guide to Compliance Recording.

Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.

Download

Brochure Blog

Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

Download

Brochure Blog

From human to virtual receptionist. A short overview.

From human to virtual receptionist. A short overview.

Meet our new AI colleague through a short vademecum.

All resources

Imagicle Call Recording for Webex Calling – Architecture Diagram.

Imagicle Call Recording can be integrated with Webex Calling in two different ways:

With WxC’s built-in recorder feature integration, where the actual recordings take place on Webex, and Imagicle retrieves them through APIs, stores them in the Imagicle cloud, and ensures compliance.

With native integration, where recordings are directly sent and stored in the Imagicle cloud.

Configuration from Control Hub – How to.

Learn how to configure Imagicle Call Recording in Control Hub with this video tutorial.

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Shall we arrange a demo?

We'll guide you through the benefits of Call Recording .

Request a demo

From the ImagicleBeat blog.

Download

Security Blog

Stay Compliant: A Complete Guide to Compliance Recording.

Stay Compliant: A Complete Guide to Compliance Recording.

Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.

Products Blog

Voice Analytics: AI and use cases to elevate customer satisfaction.

Voice Analytics: AI and use cases to elevate customer satisfaction.

Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.

Products Blog

Call Recording in 2025: the use cases and features you need

Call Recording in 2025: the use cases and features you need

What should you look for in a call recording solution in 2025?

Discover the blog

Dedicated webinars.

EN Watch

WEBINAR - How to Lab

40’

Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).

Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
EN Watch

WEBINAR - Release

45’

Call Recording: global availability for Webex Calling MT – Summer Release ENG

Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
IT Watch

WEBINAR - Release

45’

Call Recording: disponibilità globale per Webex Calling Multi-Tenant – Summer Release ITA

Scopri come Imagicle Call Recording sia ora disponibile in tutto il mondo per Webex Calling Multi-Tenant.