Track all your Webex Calling calls.

Fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, Call Analytics enhances the native control Hub built-in reporting tool with more than 50 reports on telephone traffic and costs.

Extend your Control Hub built-in reporting tool.

Full Cisco compatibility.

Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.

+50 customizable reports.

Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.

Monitor Hunt Group performances.

Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.

Designed for supervisors.

Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.

Interpreted and easy to read data.

You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.

Data Access: you decide!

Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!

Full Cisco compatibility.

Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.

+50 customizable reports.

Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.

Monitor Hunt Group performances.

Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.

Designed for supervisors.

Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.

Interpreted and easy to read data.

You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.

Data Access: you decide!

Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!

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We'll guide you through the benefits of Call Analytics.
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Resources.

  • Products Blog

    The best AI Virtual Receptionist for your Webex Calling

    The best AI Virtual Receptionist for your Webex Calling
    Webex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
  • Products Blog

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • DownloadDownload
    Brochure Blog

    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
    • All resources

    From the ImagicleBeat blog.

  • Products Blog

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • Products Blog

    Call Analytics: boost your Customer Services with Hunt Groups reports.

    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
  • Products Blog

    Voice Recording Solutions in 2026: Is Imagicle the One for You?

    Voice Recording Solutions in 2026: Is Imagicle the One for You?
    Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
      Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      AI-powered interactions for seamless Customer Service. 
      Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      AI for Cisco Calling, made easy.
      Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
    Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    AI-powered interactions for seamless Customer Service. 
    Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    AI for Cisco Calling, made easy.
    Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
    • See all webinars

    Let's find out more!

  • DownloadDownload
    Brochure Blog

    AI Customer Service done right: automation to empower humans

    AI Customer Service done right: automation to empower humans
    Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
  • DownloadDownload
    Brochure Blog

    Why you Need an AI Contact Center and How to Build it

    Why you Need an AI Contact Center and How to Build it
    Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
  • Products Blog

    Transform your calling platform into an omnichannel contact center software with Imagicle

    Transform your calling platform into an omnichannel contact center software with Imagicle
    An omnichannel contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.

    • Book your free demo.

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