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Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.
Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.
Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.
Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.
You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.
Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!
Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.
Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.
Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.
Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.
You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.
Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!
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