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Securely record conversations to ensure internal protocol adherence and meet regulatory compliance. Enable supervisors to score recorded conversations, analyze results, and improve service quality. Leverage Al to extract actionable insights and automate quality and compliance management. From any device, including your Webex or Teams client.
Always-On for full capture or On-Demand with start, stop, pause, and resume. Adapt policies to different teams and regulatory requirements without adding complexity, recording directly from Teams or Webex.
Role-based access, legal hold, configurable retention, audit trails, and anti-tampering help organizations comply with GDPR, HIPAA, PCI-DSS, MiFID II, and other global regulations while reducing overhead and risk.
Automatically detect and mask credit card numbers, personal identifiers, and sensitive information from recordings and transcripts, protecting customer privacy and reducing risk of compliance violations.
Track agent performance using KPIs and conversation scoring. Identify trends, uncover coaching opportunities, and continuously improve service quality with data-driven visibility across every interaction.
Create agent scorecards with customizable sections, weighted questions, and tailored evaluation criteria based on your contact center goals. Standardize quality processes while enabling targeted coaching.
Clear evaluation frameworks increase accountability, improve coaching, and help supervisors make smarter decisions faster. The result is higher service consistency and more customer satisfaction and loyalty.
Generate multilingual transcripts automatically and analyze customer sentiment across conversations, individual speakers, and phrases. Quickly identify friction points and trends at scale.
Automatically surface recurring issues and emerging trends across thousands of conversations to support faster decisions and operational improvements. When needed, instantly create concise summaries of customer interactions, including key topics, actions, and outcomes.
Get notified when specific words or phrases are mentioned during conversations, enabling proactive intervention when needed. This automates monitoring and reduces time spent manually reviewing calls.
Role-based access lets you control who can access specific recordings. Legal hold and configurable retention ensure you store only the data required for quality and compliance. Audit trails track every action performed within the call recording software, while anti-tampering safeguards recording integrity against unauthorized changes. Together, these capabilities help organizations comply with GDPR, HIPAA, MiFID II, and PCI-DSS, while supporting internal governance policies.
Organizations can choose traditional manual agent evaluations using customizable scorecards, or leverage AI-assisted and fully automated scoring capabilities to increase consistency and efficiency. This hybrid approach allows teams to modernize and track service at their own pace while maintaining complete control over performance monitoring and coaching workflows.
Create tailored user environments by assigning different feature sets to different groups of users. Businesses can enable advanced AI Insights and premium analytics only for selected teams or supervisors, while keeping standard functionality for other users. This modular licensing and profile management approach provides maximum flexibility, helping organizations optimize both operational efficiency and software investment.
Support long-term retention strategies without worrying about storage limitations. Our cloud-based architecture includes unlimited storage for organizations that require extensive recording retention periods for compliance, legal, or operational purposes. Customers can securely archive and access recordings at scale while maintaining performance, reliability, and data integrity over time.
Integrate seamlessly with a wide range of communication platforms and telephony environments. The solution natively supports Webex, Cisco UCM, Microsoft Teams, and hybrid infrastructures, enabling organizations to manage recording and compliance consistently across different systems. This multi-platform compatibility ensures operational flexibility and simplifies deployment in complex enterprise environments.
Deploy the recording solution according to your infrastructure and compliance requirements. Organizations can choose fully cloud-based deployments, hybrid configurations, or on-premise recording directly within their Cisco UCM environment, ensuring that calls remain inside the corporate network when required. For customers adopting AI capabilities, recordings can optionally be synchronized securely to the cloud to enable advanced analytics and automation features.
Native integration to turn your Microsoft Teams into a fully compliant collaboration environment.
Webex Call Recording is just for convenience.
Add compliance and analysis with Imagicle.
Yes. Imagicle’s compliance recording includes role-based access, configurable retention policies, legal hold, audit trails, anti-tampering protections, and AI-powered redaction to help organizations comply with GDPR, HIPAA, PCI-DSS, MiFID II, and other international regulations. This is particularly useful to ensure contact center compliance.
Absolutely. Imagicle provides native Microsoft Teams call recording capabilities, enabling organizations to capture, store, and analyze conversations directly within Teams while maintaining compliance and security requirements.
Yes. Imagicle integrates natively with Cisco UCM, Webex Calling, and hybrid telephony environments. This allows businesses to deploy compliant call recording and AI conversation analytics across multiple collaboration platforms from a single solution.
AI-powered call recording helps supervisors automatically analyze conversations, identify coaching opportunities, monitor customer sentiment, and evaluate agent performance at scale – simplifying contact center analytics. This reduces manual QA work while improving service quality and customer satisfaction.
AI redaction automatically detects and removes sensitive information such as credit card numbers, personal identifiers, and payment data from recordings and transcripts. This helps organizations reduce compliance risk and protect customer privacy without manual intervention.
Imagicle gives you complete flexibility based on your operational needs. You can choose fully AI-powered agent scoring to automate evaluations at scale, rely on traditional manual scoring for greater human oversight, or combine both approaches in a hybrid model. This allows organizations to modernize quality management at their own pace while maintaining full control over evaluation accuracy, consistency, and coaching processes.
Yes. The solution automatically generates multilingual call transcriptions and performs AI sentiment analysis to identify positive, negative, or neutral customer interactions. Organizations can use these insights to improve customer experience and detect escalation risks earlier.
Imagicle’s call recording software supports cloud, hybrid, and on-premise deployments. Organizations can choose the architecture that best matches their security, infrastructure, and compliance requirements while maintaining access to advanced AI analytics capabilities.
Conversation analytics transforms recorded calls into actionable business insights. By identifying recurring issues, customer trends, compliance risks, and service gaps, organizations can optimize operations, improve agent performance, and deliver more consistent customer experiences.
AI Topic Modelling automatically analyzes large volumes of recorded conversations to identify recurring themes, trends, and discussion patterns. Instead of manually reviewing calls, organizations can instantly discover the most common customer issues, complaints, requests, or operational bottlenecks across thousands of interactions. This helps contact centers and compliance teams uncover actionable insights faster and make more informed business decisions.
AI Call Summarization automatically generates concise, structured summaries of customer conversations, highlighting key topics, actions, outcomes, and follow-up items. This reduces the time agents and supervisors spend reviewing recordings or writing notes manually, while improving productivity, consistency, and knowledge sharing across teams.
Legal Hold is a compliance feature that prevents specific recordings from being deleted, modified, or overwritten, even if standard retention policies would normally remove them. Organizations typically use legal hold during investigations, audits, disputes, or regulatory requests to preserve conversations as protected evidence.
A retention policy defines how long call recordings, transcripts, and related data are securely stored before being automatically archived or deleted. Configurable retention policies help organizations balance compliance requirements, operational needs, storage management, and data privacy regulations such as GDPR or HIPAA.
An audit trail is a complete record of every action performed within the call recording platform, including access, playback, downloads, configuration changes, and administrative activities. Audit trails provide full traceability and accountability, helping organizations improve security, simplify audits, and demonstrate regulatory compliance.
Anti-tampering technology protects recordings and transcripts from unauthorized modifications, deletions, or manipulation. This ensures conversation integrity and guarantees that stored recordings remain authentic, reliable, and legally defensible for compliance, quality management, and dispute resolution purposes.
Reduce regulatory risk, improve quality assurance, and deliver a better customer experience with smarter, data-driven insights.
Discover how contact center call recording software like Imagicle improves quality, ensures compliance, and enhances customer experience.
Discover how built-in AI transforms the way you analyze communication data.
From sentiment analysis and real-time monitoring to AI call summaries and keyword alerts.
