Attendant Console
Flexible operator console for Microsoft Teams.
Enjoy a tailor-made integration to answer, transfer, park, overall handle your Microsoft Teams calls professionally and easily.
The easiest way to handle Microsoft Teams calls.
ACS-based integration.
Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.
Certified for security & CC.
Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.
All functions at your fingertips.
Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.
A complete Customer Service.
Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.
Colleague list updated automatically.
Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.
For every operator, anywhere.
Supports hybrid and smart working models, with special features for visually impaired users if needed.
ACS-based integration.
Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.
Certified for security & CC.
Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.
All functions at your fingertips.
Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.
A complete Customer Service.
Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.
Colleague list updated automatically.
Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.
For every operator, anywhere.
Supports hybrid and smart working models, with special features for visually impaired users if needed.
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Resources.
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EN
Regarder
WEBINAR - Sales Lab45’Introducing Advanced AI Analytics. From Calls to Communications Insights.In this session, you’ll learn how to create dashboards and widgets with AI, explore your data interactively, and gain insights to improve your service with Imagicle Advanced AI Analytics. -
Products Blog
Microsoft Teams Contact Center: 5 Reasons Why It Needs AI
Microsoft Teams Contact Center: 5 Reasons Why It Needs AIAI power is what your Microsoft Teams Contact Center needs to shine the brightest. Discover why in 5 actionable points. Happy reading! -
Security Blog
Contact Center Compliance: The 2026 Guide
Contact Center Compliance: The 2026 GuideLearn how to ensure contact center compliance with call recording, speech analytics, and AI tools. Reduce risk and improve customer experience.
EN
Regarder
Regarder
WEBINAR - Sales Lab
45’
Introducing Advanced AI Analytics. From Calls to Communications Insights.
In this session, you’ll learn how to create dashboards and widgets with AI, explore your data interactively, and gain insights to improve your service with Imagicle Advanced AI Analytics.
Products Blog
Microsoft Teams Contact Center: 5 Reasons Why It Needs AI
Microsoft Teams Contact Center: 5 Reasons Why It Needs AI
AI power is what your Microsoft Teams Contact Center needs to shine the brightest. Discover why in 5 actionable points. Happy reading!
Security Blog
Contact Center Compliance: The 2026 Guide
Contact Center Compliance: The 2026 Guide
Learn how to ensure contact center compliance with call recording, speech analytics, and AI tools. Reduce risk and improve customer experience.Essaie-le !
Obtiens ton essai gratuit de 30 jours pour tester la solution par toi-même.
Demander un essai gratuit
Demande un devis.
Nous t’indiquerons les meilleures options d’achat pour ton entreprise.
Demander un devis
-
Découvrez
Products BlogTurn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact CenterCan you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle. -
Products Blog
6 Contact Center Metrics That Matter in 2026
6 Contact Center Metrics That Matter in 2026Discover the contact center metrics that matter most in modern customer service, from sentiment analysis and real-time monitoring to AI-powered call summaries and keyword alerts. -
Security Blog
Contact Center Compliance: The 2026 Guide
Contact Center Compliance: The 2026 GuideLearn how to ensure contact center compliance with call recording, speech analytics, and AI tools. Reduce risk and improve customer experience.
Découvrez
Products Blog
Turn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact Center
Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
Products Blog
6 Contact Center Metrics That Matter in 2026
6 Contact Center Metrics That Matter in 2026
Discover the contact center metrics that matter most in modern customer service, from sentiment analysis and real-time monitoring to AI-powered call summaries and keyword alerts.
Security Blog
Contact Center Compliance: The 2026 Guide
Contact Center Compliance: The 2026 Guide
Learn how to ensure contact center compliance with call recording, speech analytics, and AI tools. Reduce risk and improve customer experience.-
ENRegarder
WEBINAR - Sales Lab45’Introducing Advanced AI Analytics. From Calls to Communications Insights.In this session, you’ll learn how to create dashboards and widgets with AI, explore your data interactively, and gain insights to improve your service with Imagicle Advanced AI Analytics.
-
ENRegarder
WEBINAR - Sales Lab45’Imagicle AI-powered Contact Center for MS TeamsTurn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
-
ENRegarder
WEBINAR - Sales Lab45’Partner Workshop: Imagicle AI Contact Center.Access this on-demand webinar as we unveil the power of Imagicle AI Contact Center and upgrade your conversations with customers.
EN
Regarder
Regarder
WEBINAR - Sales Lab
45’
Introducing Advanced AI Analytics. From Calls to Communications Insights.
In this session, you’ll learn how to create dashboards and widgets with AI, explore your data interactively, and gain insights to improve your service with Imagicle Advanced AI Analytics.
EN
Regarder
Regarder
WEBINAR - Sales Lab
45’
Imagicle AI-powered Contact Center for MS Teams
Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
EN
Regarder
Regarder
WEBINAR - Sales Lab
45’
Partner Workshop: Imagicle AI Contact Center.
Access this on-demand webinar as we unveil the power of Imagicle AI Contact Center and upgrade your conversations with customers.
-
White paper Blog
Can Teams be an Inbound Contact Center Software? A Playbook
Can Teams be an Inbound Contact Center Software? A PlaybookIf your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move. -
Download
Brochure BlogWhy you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build itLearn why you need a contact center, why you need it AI-powered, and how we can help you deploy it. -
Download
Security Blog
Compliance Recording in 2026: a complete guide
Compliance Recording in 2026: a complete guideLearn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
White paper Blog
Can Teams be an Inbound Contact Center Software? A Playbook
Can Teams be an Inbound Contact Center Software? A Playbook
If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build it
Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
Download
Security Blog
Compliance Recording in 2026: a complete guide
Compliance Recording in 2026: a complete guide
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.Essaie-le !
Obtiens ton essai gratuit de 30 jours pour tester la solution par toi-même.
Demander un essai gratuit
Demande un devis.
Nous t’indiquerons les meilleures options d’achat pour ton entreprise.
Demander un devis