Flexible operator console for Microsoft Teams.

Enjoy a tailor-made integration to answer, transfer, park, overall handle your Microsoft Teams calls professionally and easily.

The easiest way to handle Microsoft Teams calls.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

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Resources.

  • Products Blog

    Microsoft Teams Contact Center: 5 Reasons Why It Needs AI

    Microsoft Teams Contact Center: 5 Reasons Why It Needs AI
    AI power is what your Microsoft Teams Contact Center needs to shine the brightest. Discover why in 5 actionable points. Happy reading!
  • Security Blog

    The 2026 Guide to Contact Center Compliance

    The 2026 Guide to Contact Center Compliance
  • EN Wed. 20 May 11:00 AM EDT EnregistrezEnregistrez
    WEBINAR - Sales Lab
    45’
    Imagicle Partner Enablement: Selling Imagicle AI Contact Center 
    Join this webinar as we unveil the power of Imagicle AI Contact Center and upgrade your conversations with customers.
    • Toutes les ressources

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    • EN RegarderRegarder
      WEBINAR - Sales Lab
      45’
      Imagicle AI-powered Contact Center for MS Teams
      Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
    • EN RegarderRegarder
      WEBINAR - Sales Lab
      45’
      Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
      Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
    • EN Wed. 20 May 11:00 AM EDT EnregistrezEnregistrez
      WEBINAR - Sales Lab
      45’
      Imagicle Partner Enablement: Selling Imagicle AI Contact Center 
      Join this webinar as we unveil the power of Imagicle AI Contact Center and upgrade your conversations with customers.
  • EN RegarderRegarder
    WEBINAR - Sales Lab
    45’
    Imagicle AI-powered Contact Center for MS Teams
    Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
  • EN RegarderRegarder
    WEBINAR - Sales Lab
    45’
    Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
    Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
  • EN Wed. 20 May 11:00 AM EDT EnregistrezEnregistrez
    WEBINAR - Sales Lab
    45’
    Imagicle Partner Enablement: Selling Imagicle AI Contact Center 
    Join this webinar as we unveil the power of Imagicle AI Contact Center and upgrade your conversations with customers.
    • See all webinars

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    À votre tour de l’essayer !

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    Demander un essai gratuit

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    Nous vous indiquerons les meilleures options d’achat pour votre entreprise.
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