Flexible operator console for Microsoft Teams.

Enjoy a tailor-made integration to answer, transfer, park, overall handle your Microsoft Teams calls professionally and easily.

The easiest way to handle Microsoft Teams calls.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

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Resources.

  • DownloadDownload
    Brochure Blog

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
    Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
  • EN GuardaGuarda
    WEBINAR - Release
    45’
    AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
    Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
  • Products Blog

    Call Recording: Adding Compliance to Microsoft Teams Contact Centers

    Call Recording: Adding Compliance to Microsoft Teams Contact Centers
    Your basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
    • Tutte le risorse

    Prenota la tua demo gratuita.

    Ti mostriamo come funziona e rispondiamo a tutte le tue domande.
    Richiedi una demo

    Ora tocca a te: fai una prova!

    Prova le nostre soluzioni gratuitamente per 30 giorni.
    Richiedi una prova gratuita

    Vuoi ricevere un preventivo?

    Ti indichiamo l'opzione di acquisto ideale per la tua azienda.
    Richiedi un preventivo

  • DownloadDownload
    Brochure Blog

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
    Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
  • ScopriScopri
    Products Blog

    Turn Microsoft Teams into a Contact Center

    Turn Microsoft Teams into a Contact Center
    Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
  • Products Blog

    Call Recording: Adding Compliance to Microsoft Teams Contact Centers

    Call Recording: Adding Compliance to Microsoft Teams Contact Centers
    Your basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
    • Discover the blog

    • EN GuardaGuarda
      WEBINAR - Release
      45’
      AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
      Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
    • EN GuardaGuarda
      WEBINAR - Release
      45’
      AI-Powered Contact Center Solutions for MS Teams. (US)
      Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
    • EN GuardaGuarda
      WEBINAR - Release
      45’
      Brand new UCX Engage Advanced for MS Teams. (US)
      Join us in this webinar as we showcase the news related to the Advanced plan of Imagicle UCX Engage offer for Microsoft Teams.
  • EN GuardaGuarda
    WEBINAR - Release
    45’
    AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
    Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
  • EN GuardaGuarda
    WEBINAR - Release
    45’
    AI-Powered Contact Center Solutions for MS Teams. (US)
    Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
  • EN GuardaGuarda
    WEBINAR - Release
    45’
    Brand new UCX Engage Advanced for MS Teams. (US)
    Join us in this webinar as we showcase the news related to the Advanced plan of Imagicle UCX Engage offer for Microsoft Teams.
    • See all webinars

  • DownloadDownload
    Brochure Blog

    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps

    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
  • Products Blog

    Are AI Virtual Receptionists Worth It?

    Are AI Virtual Receptionists Worth It?
    Is an AI Virtual Receptionist a good investment for your business? Read about common objections and answers.
  • DownloadDownload
    Brochure Blog

    Make your Teams Contact Center compliant with Call Recording

    Make your Teams Contact Center compliant with Call Recording
    Secure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!

    • Prenota la tua demo gratuita.

    Ti mostriamo come funziona e rispondiamo a tutte le tue domande.
    Richiedi una demo

    Ora tocca a te: fai una prova!

    Prova le nostre soluzioni gratuitamente per 30 giorni.
    Richiedi una prova gratuita

    Vuoi ricevere un preventivo?

    Ti indichiamo l'opzione di acquisto ideale per la tua azienda.
    Richiedi un preventivo