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Cisco UCM / BE
| UCX Platform | Cloud | Hosted | On Prem |
|---|---|---|---|
| CUCM | 8.6 → 15.x | - | 8.6 → 15.x |
| BE6K/7K | 8.6 → 15.x | - | 8.6 → 15.x |
| Attendant Console Essentials/Pro/Ent | |
| Advanced Queueing | |
| Auto Attendant | |
| AI Virtual Receptionist | |
| Virtual Agents | |
| UCX Engage | Dedicated agent workspaces |
| Digital Fax | |
| Contact Manager | |
| Call Analytics | |
| Emergency Notifications | |
| Call Recording | |
| Screen Recording | |
| Voice Analytics | |
| Manager Assistant | |
| Hotel Services |
Works with
Attendant
Console
Advanced
Queueing
Auto
Attendant
Contact
Manager
Manager
Assistant
UCX
Engage
AI
Virtual
Receptionist
Voice
Virtual
Agents
Call
Recording
Screen
Recording
Voice
Analytics
Digital
Fax
Call
Analytics
Emergency
Notifications
Hotel
Services
Works with
Attendant
Console
Advanced
Queueing
Auto
Attendant
Contact
Manager
Manager
Assistant
UCX
Engage
AI
Virtual
Receptionist
Voice
Virtual
Agents
Call
Recording
Screen
Recording
Voice
Analytics
Digital
Fax
Call
Analytics
Emergency
Notifications