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WEBINAR - Sales Lab
Partner Workshop: Imagicle AI Contact Center.
Microsoft Teams with Direct Routing (SBC)
| UCX Platform | Cloud | Hosted | On-Prem |
|---|---|---|---|
| Direct Routing (SBC) | Yes | - | - |
Microsoft Teams integration
Integration with MS Teams based on PSTN options.
Imagicle UCX Cloud Platform
Direct Routing
Attendant Console/Agent Console (UCX Engage)
Direct Routing
Adv. Queueing - Auto Attendant
Direct Routing
Digital Fax
Direct Routing
Contact Manager
Direct Routing
Call Analytics
Direct Routing
(External calls only)
Call Recording
Direct Routing
AI Virtual Receptionist
Direct Routing
Some limitations may apply. Verify with your Imagicle representative
Works with
Attendant
Console
Advanced
Queueing
Auto
Attendant
UCX
Engage
AI
Virtual
Receptionist
Call
Recording
Contact
Manager
Digital
Fax
Call
Analytics
Works with
Attendant
Console
Advanced
Queueing
Auto
Attendant
UCX
Engage
AI
Virtual
Receptionist
Call
Recording
Contact
Manager
Digital
Fax