Microsoft Teams with Direct Routing (SBC)

Microsoft Teams with Direct Routing (SBC)

UCX SuiteCloudHostedOn-Prem
Direct Routing (SBC)Yes--

Microsoft Teams integration

Integration with MS Teams based on PSTN options.
Imagicle UCX Cloud Suite
Direct Routing
Attendant Console Pro/Ent.
Direct Routing
Yes
Adv. Queueing - Auto Attendant
Direct Routing
Yes
Digital Fax
Direct Routing
Yes
Contact Manager
Direct Routing
Yes
Call Analytics
Direct Routing
Yes
(External calls only)
Call Recording
Direct Routing
Yes
(Always-on only; Attendant Console buttons not working)
Works with
Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

Call 
Recording

Contact 
Manager

Digital 
Fax

Call 
Analytics

Works with
Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

Call 
Recording

Contact 
Manager

Digital 
Fax

Call 
Analytics