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Why you Need an AI Contact Center and How to Build it
TEAMS with Direct Routing (SBC)
| UCX Platform | Cloud | Hosted | On-Prem |
|---|---|---|---|
| Direct Routing (SBC) | Sì | - | - |
Integrazione con Microsoft Teams
Integrazione con MS Teams basata su opzioni PSTN.
Imagicle UCX Cloud Platform
Direct Routing
Attendant Console/Agent Console (UCX Engage)
Direct Routing
Adv. Queueing - Auto Attendant
Direct Routing
Digital Fax
Direct Routing
Contact Manager
Direct Routing
Call Analytics
Direct Routing
(Solo chiamate esterne)
Call Recording
Direct Routing
AI Virtual Receptionist
Direct Routing
Possono essere applicate alcune limitazioni. Verifica con il tuo rappresentante Imagicle
Funziona con
Attendant
Console
Advanced
Queueing
Auto
Attendant
AI
Virtual
Receptionist
UCX
Engage
Call
Recording
Contact
Manager
Digital
Fax
Call
Analytics
Funziona con
Attendant
Console
Advanced
Queueing
Auto
Attendant
AI
Virtual
Receptionist
UCX
Engage
Call
Recording
Contact
Manager
Digital
Fax