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Why you Need an AI Contact Center and How to Build it
Cisco UCME
| UCX Platform | Cloud | Hosted | On-Prem |
|---|---|---|---|
| Cisco UCME | 7.x →14.0 | 7.x →14.0 | 7.x → 14.0 |
| Attendant Console | |
| Advanced Queueing | |
| Auto Attendant | |
| AI Virtual Receptionist | |
| UCX Engage | Dedicated agent workspace |
| Call Recording | |
| Screen Recording | |
| Voice Analytics | |
| Contact Manager | |
| Call Analytics | |
| Digital Fax | |
| Emergency Notifications |
*Call Recording only available for Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S and above
Funziona con
Advanced
Queueing
Auto
Attendant
Call
Recording
Contact
Manager
Digital
Fax
Call
Analytics
Voice
Analytics
AI
Virtual
Receptionist
Screen
Recording
Emergency
Notifications
UCX
Engage
Funziona con
Advanced
Queueing
Auto
Attendant
Call
Recording
Contact
Manager
Digital
Fax
Call
Analytics
Voice
Analytics
AI
Virtual
Receptionist
Screen
Recording
Emergency
Notifications