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WEBINAR - Release
AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
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Cisco UCME
| UCX Platform | Cloud | Hosted | On-Prem |
|---|---|---|---|
| Cisco UCME | 7.x →14.0 | 7.x →14.0 | 7.x → 14.0 |
| Attendant Console | |
| Advanced Queueing | |
| Auto Attendant | |
| AI Virtual Receptionist | |
| UCX Engage | Dedicated agent workspace |
| Call Recording | |
| Screen Recording | |
| Voice Analytics | |
| Contact Manager | |
| Call Analytics | |
| Digital Fax | |
| Emergency Notifications |
*Call Recording only available for Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S and above
Works with
Advanced
Queueing
Auto
Attendant
Call
Recording
Contact
Manager
Digital
Fax
Call
Analytics
Voice
Analytics
AI
Virtual
Receptionist
Screen
Recording
Emergency
Notifications
UCX
Engage
Works with
Advanced
Queueing
Auto
Attendant
Call
Recording
Contact
Manager
Digital
Fax
Call
Analytics
Voice
Analytics
AI
Virtual
Receptionist
Screen
Recording
Emergency
Notifications