Imagicle applications for Microsoft Teams

Attendant
Console

Agent
Console

Advanced
Queueing

Auto
Attendant

Call
Recording

Screen
Recording

Voice
Analytics

Streamline call handling, compliance with regulations worldwide, and contact center operations directly from your Microsoft Teams client.

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Empower your Contact Center with Omnichannel Agent Console

An Omnichannel console for seamless customer engagement across voice and digital channels. Handle calls, and oversee queues effortlessly, manage requests from various chat channels and enable users to interact with virtual agents via voice or digital means.

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Attendant Console

Based on ACS and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.

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Call Recording

Imagicle Call Recording, complete with Voice Analytics and compliant with GDPR, HIPAA, PCI-DSS, MiFID II, and more, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both.

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Microsoft Certification.
Completed!

Imagicle has been officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.

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Sync your users' list the easiest way.

Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Azure AD users list. Keeping your list updated has never been easier!