Imagicle is a Microsoft GOLD Partner ready to further enhance your platform’s capabilities by adding Imagicle UCX Cloud Suite, a set of UC apps aimed at streamlining daily operations such as handling calls, sending faxes, or record calls.
Our Imagicle Attendant Console, together with Advanced Queueing and Auto Attendant, is integrated with your MS Teams to bring the best of Customer Service directly to your Microsoft Teams client. It can be integrated with Microsoft Teams in two different ways, depending on the frequency of office attendance and your specific needs in the new normal.
- Integration with your Microsoft Teams client, completely software-based for those who favor a work-from-home schedule.
- Integration with your physical phone (without the bot interference!), ideal for those who still go to the office a lot and know they will answer calls when they are there.
Imagicle also provides dedicated gadgets directly available from your Microsoft Teams client to enrich your experience and collaborate anywhere, on any device:
- Imagicle Call Recording to safely record and archive your internal and external calls in compliance with GDPR, PCI-DSS, MiFID II, and HIPAA regulations;
- Imagicle Contact Manager to find all the contacts you need in a click and welcome customers by name;
- Imagicle Digital Fax to easily manage incoming and outgoing faxes without a single piece of paper and in total compliance with data protection regulations,
- Imagicle Call Analytics to keep track of telephone usage across your company.
Imagicle UCX Cloud Suite + Microsoft Teams, ready to bring your collaboration and communication experience to the next level. On your pc, smartphone, or tablet.