Phones

For standard users working with IP phones.

Imagicle solutions are compatible with a wide range of PBXs to make sure you’ll have a wonderful, unified experience from your IP phones as well.

You can handle customer service, directories, call recordings, and reports directly from your IP phone in a seamless, easy way.

Hereunder you can find different tables listing details about our phone integrations:

  • Compatible endpoints for Imagicle Attendant Console, Call Recording, and Contact Manager
  • Headphone compatibility for Imagicle Attendant Console
Attendant Console
Advanced Queueing
Auto Attendant
Manager Assistant
Call Recording
Voice Analytics
Contact Manager
Digital Fax
Call Analytics
Hotel Services

Compatible endpoints

Corporation
Phone model
Attendant Console
CISCO
Phone model
6900 series, 7800 series, 7900 series, 8800 series, 8900 series, 9900 series, IP Communicator, Cisco Jabber Desktop (softphone mode)
SNOM
Phone model
300, 710, 870
YEALINK
Phone model
T4 Series: SIP VP-T49G , SIP-T48S , SIP-T48G , SIP-T46S , SIP-T46G , SIP-T42S , SIP-T42G , SIP-T41S , SIP-T41P , SIP-T40P
YEALINK
Phone model
T2 Series: SIP-T28P , SIP-T26P, SIP-T23G , SIP-T23P, SIP-T22P , SIP-T21P , SIP-T20P
YEALINK
Phone model
Others: T4S , VP530 , SIP-T38G , SIP-T32G , SIP-T19P , IP Phone Expansion Module EXP38 , LCD Expansion Module EXP39
Call Recording
CISCO
Manual conference call recording method
Phone model
any phone
CISCO
Built-in Bridge recording method
Phone model
6900 series, 7800 series, 7900 series, 8800 series, 8900 series, 9900 series, DX series - check details on Cisco Recording Supported Device Matrix here
CISCO
Built-in Bridge recording method
Phone model
Jabber Desktop/Mobile (MRA clients require CUCM 11.5(SU3) and Expressway X8.11.4 and above)
Contact Manager
CISCO
Phone model
6921 - 6941 - 6945 - 6961
CISCO
Fast-Search compatibility for 7811, 7821, 7841, 7861
Phone model
7800 series
CISCO
Fast-Search compatibility for 7906G, 7911G, 7921G, 7925G, 7925G-EX, 7926G, 7931G, 7941G, 7941G-GE, 7942G, 7945G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975G
Phone model
7906 - 7906G - 7911 - 7911G - 7912 - 7921 - 7921 - 7921G - 7922 - 7925G - 7925G-EX - 7926G - 7931 - 7931G - 7940 - 7941 - 7941G - 7941G-GE - 7942 - 7942G - 7945 - 7945G - 7960 - 7961 - 7961G - 7961G-GE - 7962 - 7962G - 7965 - 7965G - 7970 - 7970G - 7971G-GE - 7975 - 7975G
CISCO
Fast-Search compatibility for 8841, 8851. Other models under investigation.
Phone model
8800 series
CISCO
Fast-Search compatible
Phone model
8941 - 8945 - 8961
CISCO
Fast-Search compatible
Phone model
9951 - 9971
CISCO
Fast-Search compatible
Phone model
IP Communicator
CISCO
Using UDS, only in contact separation scenarios, only for internal contacts
Phone model
DX650 - DX80 - DX70

Attendant Console - Headphone compatibility

Operators with PC workstations can leverage the integration of Blue's Attendant console with Plantronics wireless headsets, to automatically set the desired status based on operator's proximity to their desk or on whether the headsets are worn or connected to the docking station. Mac users and operators using any other type of USB/phone headsets can continue to use it without any compatibility problem. Headphones listed in the table below are verified to operate directly with the Imagicle product. Other headphones are also expected to work with Blue’s Attendant but have never been officially tested by Imagicle. In this case, a preliminary test is required in order to verify the actual interoperability of the headphones.
Brand
Model
Events managed
Plantronics
Only in softphone mode (for example with Cisco Jabber)
Model
Blackwire C520
Events managed
Wear/not wear
Plantronics
Dongle required
Model
Voyager Legend CS
Events managed
Wear / not wear, connected to/disconnected from the base, out of the range
Plantronics
Model
Savi W740A / W745A
Events managed
connected to/disconnected from the base
Works with
Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

imagicle manager assistant

Manager 
Assistant

Call 
Recording

Voice 
Analytics

Contact 
Manager

Call 
Analytics

Hotel 
Services