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Wed. 29 Apr
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WEBINAR - Sales Lab
Delivering 24/7 service with AI Receptionist
Phones
For standard users working with IP phones.
Imagicle solutions are compatible with a wide range of PBXs to make sure you’ll have a wonderful, unified experience from your IP phones as well.
You can handle customer service, directories, call recordings, and reports directly from your IP phone in a seamless, easy way.
Hereunder you can find different tables listing details about our phone integrations:
- Compatible endpoints for Imagicle Attendant Console, Call Recording, and Contact Manager
- Headphone compatibility for Imagicle Attendant Console
| Attendant Console | |
| Advanced Queueing | |
| Call Recording | |
| Contact Manager | |
| Call Analytics | |
| Hotel Services |
Compatible endpoints
Corporation
Phone model
Attendant Console
CISCO
Phone model
6900 series, 7800 series, 7900 series, 8800 series, 8900 series, 9800 series, 9900 series, IP Communicator, Cisco Jabber Desktop, Webex Desktop
Call Recording
CISCOManual conference call recording method
Phone model
Any phone
CISCOBuilt-in Bridge recording method
Phone model
6900 series, 7800 series, 7900 series, 8800 series, 8900 series, 9800 series, 9900 series, DX series, Webex Desktop - check details on Cisco Recording Supported Device Matrix
CISCOBuilt-in Bridge recording method
Phone model
Jabber Desktop/Mobile, Webex Desktop (MRA clients require Expressway X8.11.4 and above)
Contact Manager
CISCOFast-Search compatibility
Phone model
7800 series
CISCOFast-Search compatibility
Phone model
8800 series
CISCOFast-Search compatible
Phone model
8941 - 8945 - 8961
CISCOFast-Search compatible
Phone model
9951 - 9971
CISCOFast-Search compatible
Phone model
IP Communicator
Attendant Console - Headphone compatibility
Operators with PC workstations can leverage the integration of Blue's Attendant console with Plantronics wireless headsets, to automatically set the desired status based on operator's proximity to their desk or on whether the headsets are worn or connected to the docking station. Mac users and operators using any other type of USB/phone headsets can continue to use it without any compatibility problem.
Headphones listed in the table below are verified to operate directly with the Imagicle product.
Other headphones are also expected to work with Blue’s Attendant but have never been officially tested by Imagicle. In this case, a preliminary test is required in order to verify the actual interoperability of the headphones.
Brand
Model
Events managed
PlantronicsOnly in softphone mode (for example with Cisco Jabber)
Model
Blackwire C520
Events managed
Wear/not wear
PlantronicsDongle required
Model
Voyager Legend CS
Events managed
Wear / not wear, connected to/disconnected from the base, out of the range
Plantronics
Model
Savi W740A / W745A
Events managed
connected to/disconnected from the base
Works with
Attendant
Console
Advanced
Queueing
Call
Recording
Contact
Manager
Call
Analytics
Hotel
Services
Works with
Attendant
Console
Advanced
Queueing
Call
Recording
Contact
Manager
Call
Analytics