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From human to virtual receptionist. A short overview.
UCX Platform | Cloud | Hosted | On-Prem |
---|---|---|---|
Cisco UCME | 7.x →14.0 | 7.x →14.0 | 7.x → 14.0 |
Attendant Console | |
Advanced Queueing | |
Auto Attendant | |
Virtual Receptionist | |
UCX Engage | Dedicated agent workspace |
Call Recording | |
Screen Recording | |
Voice Analytics | |
Contact Manager | |
Call Analytics | |
Digital Fax | |
Emergency Notifications |