Microsoft Teams with Direct Routing (SBC)

Microsoft Teams with Direct Routing (SBC)

UCX PlatformCloudHostedOn-Prem
Direct Routing (SBC)Yes--

Microsoft Teams integration

Integration with MS Teams based on PSTN options.
Imagicle UCX Cloud Platform
Direct Routing
Attendant Console/Agent Console (UCX Engage)
Direct Routing
Adv. Queueing - Auto Attendant
Direct Routing
Digital Fax
Direct Routing
Contact Manager
Direct Routing
Call Analytics
Direct Routing
(External calls only)
Call Recording
Direct Routing
AI Virtual Receptionist
Direct Routing
Some limitations may apply. Verify with your Imagicle representative
Works with
Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

UCX 
Engage

AI 
Virtual 
Receptionist

Call Recording icon

Call 
Recording

Contact 
Manager

Digital 
Fax

Call 
Analytics

Works with
Attendant Console - Centralino Telefonico

Attendant 
Console

Advanced 
Queueing

Auto 
Attendant

UCX 
Engage

AI 
Virtual 
Receptionist

Call Recording icon

Call 
Recording

Contact 
Manager

Digital 
Fax

Call 
Analytics