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WEBINAR - Sales Lab
Introducing Advanced AI Analytics. From Calls to Communications Insights.
Digital Virtual Agents
AI chat agents automating conversations with customers.
AI Digital Virtual Agents automate conversations 24/7 across web, email, SMS, WhatsApp, Messenger, Telegram, and more.
Smarter Conversations. Faster Resolutions. Happier Customers.
24/7 Smart assistance
Let AI chat agents take care of customer requests anytime, improving response times and ensuring non-stop support.
Speak your customers’ language
Break language barriers! Our AI text agents seamlessly assist customers in Arabic, English, French, German, Italian, and Spanish.
Continuous Self-Learning
Built-in capability to self-learn from your Knowledge Base (documents, websites,etc..), to avoid the complexity and cost of manual training.
AI Self-Service with a Human Touch
Empower your digital channels with AI customer service to handle conversations and easily escalate to human agents as needed.
AI set up in a click
Set up conversational digital flows and conversation logic using an intuitive visual flow editor—no coding experience required.
Built-in AI
No external Gen AI accounts required—our built-in solution features leading LLM for seamless performance.
24/7 Smart assistance
Let AI chat agents take care of customer requests anytime, improving response times and ensuring non-stop support.
Speak your customers’ language
Break language barriers! Our AI text agents seamlessly assist customers in Arabic, English, French, German, Italian, and Spanish.
Continuous Self-Learning
Built-in capability to self-learn from your Knowledge Base (documents, websites,etc..), to avoid the complexity and cost of manual training.
AI Self-Service with a Human Touch
Empower your digital channels with AI customer service to handle conversations and easily escalate to human agents as needed.
AI set up in a click
Set up conversational digital flows and conversation logic using an intuitive visual flow editor—no coding experience required.
Built-in AI
No external Gen AI accounts required—our built-in solution features leading LLM for seamless performance.
Let's have a chat!
Our experts are ready to answer your questions and guide you through the best solution for your business.
Details that make the difference.
Build your automation with zero coding skills.
Setting the chatbots up is super easy, thanks to Smartflows! This visual designer lets you create the conversation logic behind Imagicle Digital Virtual Agents by simply dragging and dropping items to craft your personalized experience. It features a flow editor with semantic analysis, integration with leading LLM models, and seamless syncing with CRM/ERP/HR systems and your knowledge base.
What about human agent escalations?
If a customer prefers to speak with a human agent for certain issues, is it still possible? Absolutely! Regardless of how a customer reaches out, the AI chat agent can smoothly escalate to a human agent who will take over and provide assistance through our dedicated agent workspaces.
Looking to automate conversation on your voice channel too?
With Imagicle Voice Virtual Agents you’ll be able to seamlessly manage voice interactions, providing instant, natural conversations and 24/7 support. Our AI-driven solution handles customer queries with ease, escalates complex issues to human agents when necessary, and integrates effortlessly with your existing systems to deliver an exceptional customer experience every time.
Want to talk about it?
Book a meeting with our experts and discuss your use cases in depth.
Resources.
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Products Blog
Transform your calling platform into an omnichannel contact center software with Imagicle
Transform your calling platform into an omnichannel contact center software with ImagicleAn omnichannel contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here. -
Products Blog
Teams Call Recording in 2026: Ensuring Compliance and Exceeding Customer Expectations
Teams Call Recording in 2026: Ensuring Compliance and Exceeding Customer ExpectationsLooking into Teams call recording in 2025? Discover top use cases for compliance, quality monitoring, and training beyond what native options allow. -
Products Blog
6 Contact Center Metrics That Matter in 2026
6 Contact Center Metrics That Matter in 2026Discover the contact center metrics that matter most in modern customer service, from sentiment analysis and real-time monitoring to AI-powered call summaries and keyword alerts.
Products Blog
Transform your calling platform into an omnichannel contact center software with Imagicle
Transform your calling platform into an omnichannel contact center software with Imagicle
An omnichannel contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.
Products Blog
Teams Call Recording in 2026: Ensuring Compliance and Exceeding Customer Expectations
Teams Call Recording in 2026: Ensuring Compliance and Exceeding Customer Expectations
Looking into Teams call recording in 2025? Discover top use cases for compliance, quality monitoring, and training beyond what native options allow.
Products Blog
6 Contact Center Metrics That Matter in 2026
6 Contact Center Metrics That Matter in 2026
Discover the contact center metrics that matter most in modern customer service, from sentiment analysis and real-time monitoring to AI-powered call summaries and keyword alerts.It's your turn! Try it!
Get your 30-day free trial to test the Imagicle solution first-hand.
Get your free trial
From the ImagicleBeat blog.
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Products Blog
Contact Center for Microsoft Teams: Do You Need to Build One?
Contact Center for Microsoft Teams: Do You Need to Build One?Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out. -
Products Blog
Improving Contact Center Quality and Compliance with Call Recording
Improving Contact Center Quality and Compliance with Call RecordingDiscover how contact center call recording software like Imagicle improves quality, ensures compliance, and enhances customer experience. -
Products Blog
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?Discover what a cloud based contact center software is, its benefits vs on-premise systems, and how to know if it’s the right choice for your business growth.
Products Blog
Contact Center for Microsoft Teams: Do You Need to Build One?
Contact Center for Microsoft Teams: Do You Need to Build One?
Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.
Products Blog
Improving Contact Center Quality and Compliance with Call Recording
Improving Contact Center Quality and Compliance with Call Recording
Discover how contact center call recording software like Imagicle improves quality, ensures compliance, and enhances customer experience.
Products Blog
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?
Discover what a cloud based contact center software is, its benefits vs on-premise systems, and how to know if it’s the right choice for your business growth.Dedicated webinars.
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ENWatch
WEBINAR - Sales Lab45’Imagicle AI-powered Contact Center for MS TeamsTurn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
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ENWatch
WEBINAR - Sales Lab45’AI-powered interactions for seamless Customer Service.Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
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EN
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WEBINAR - Release45’Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Imagicle AI-powered Contact Center for MS Teams
Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
AI-powered interactions for seamless Customer Service.
Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
EN
Watch
Watch
WEBINAR - Release
45’
Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)
Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
Let's find out more!
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Download
Brochure BlogAI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humansWhy AI is becoming essential in customer service and how businesses can adopt it ethically and effectively. -
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build itLearn why you need a contact center, why you need it AI-powered, and how we can help you deploy it. -
Products Blog
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?Discover what a cloud based contact center software is, its benefits vs on-premise systems, and how to know if it’s the right choice for your business growth.
Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humans
Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build it
Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
Products Blog
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?
Cloud Based Contact Center Software Benefits: Is It Right For Your Business?
Discover what a cloud based contact center software is, its benefits vs on-premise systems, and how to know if it’s the right choice for your business growth.Let's recap!
What are Imagicle Chat AI Agents?
Imagicle Chat AI Agents are AI-powered digital agents that automate conversations across web, in-app, email, SMS, and social channels (WhatsApp, Messenger, Telegram, and more) 24/7, any day of the year. Built on Smartflows (no-/low-code) with LLM & Generative AI options, they handle FAQs and workflows and escalate to humans in the Omnichannel Agent Console when needed.
How do I set up my Chat AI Agents?
Use Smartflows, a no-/low-code visual designer, to build chat journeys with branching logic, variables, and reusable blocks. It’s enterprise-ready: orchestrate conversations across web and messaging while connecting to back-end systems. Smartflows also plugs into automation platforms (e.g., Make) for CRM/ERP lookups and actions.
Can they create tickets, orders, or schedule appointments?
Yes. Smartflows connects to CRM/ERP/DBs via integrations and HTTP/webhooks for full read/write. You can create/update tickets and orders, book appointments, pass context, trigger ticketing emails, and route to agents.
Are they multilingual, and how is tone controlled?
Yes. Virtual Agents (voice and digital) support English, French, German, Italian, Spanish, and Gulf Arabic. Tone and style are guided by your prompts and reply templates in Smartflows. For best results, keep one language per exchange and test domain terms.
How do you prevent hallucinations in chat?
Ground answers on your knowledge base; add decision blocks and failure paths to ask clarifying questions or escalate. Limit actions to an allowed set (only the integrations you add) and log them.
Can a chat agent escalate to a human with full transcript?
Yes. Use the Agent handoff block to route to the right department/group in the Omnichannel Agent Console. Agents see the conversation history and continue on the same channel.
What KPIs and dashboards are included?
Monitor & Analysis shows real-time load (bot vs agent), unassigned chats, and agent utilization. Analytics/Metrics provide conversation trends and channel breakdowns. History stores closed chats. Activities logs agent actions. Track containment/transfer rates and outcomes.
Which channels and platforms are supported?
Web widget, in-app, email, SMS, WhatsApp, Messenger, Telegram, and more. Use Smartflows to reuse logic across channels; escalate to the Omnichannel Agent Console when needed.
How do Chat AI Agents differ from Voice Virtual Agents?
Both run on Smartflows. Chat AI Agents focus on digital channels (text) and asynchronous handoffs; Voice Virtual Agents handle telephony with ASR/TTS. You can share intents, KBs, and some flow logic across both.
It's your turn! Try it!
Get your 30-day free trial to test the Imagicle solution first-hand.
Get your free trial