AI chat agents automating conversations with customers.

AI Digital Virtual Agents automate conversations 24/7 across web, email, SMS, WhatsApp, Messenger, Telegram, and more.

Smarter Conversations. Faster Resolutions. Happier Customers.

24/7 Smart assistance

Let AI chat agents take care of customer requests anytime, improving response times and ensuring non-stop support.

Speak your customers’ language

Break language barriers! Our AI text agents seamlessly assist customers in Arabic, English, French, German, Italian, and Spanish.

Continuous Self-Learning

Built-in capability to self-learn from your Knowledge Base (documents, websites,etc..), to avoid the complexity and cost of manual training.

AI Self-Service with a Human Touch

Empower your digital channels with AI customer service to handle conversations and easily escalate to human agents as needed.

AI set up in a click

Set up conversational digital flows and conversation logic using an intuitive visual flow editor—no coding experience required.

Built-in AI

No external Gen AI accounts required—our built-in solution features leading LLM for seamless performance.

24/7 Smart assistance

Let AI chat agents take care of customer requests anytime, improving response times and ensuring non-stop support.

Speak your customers’ language

Break language barriers! Our AI text agents seamlessly assist customers in Arabic, English, French, German, Italian, and Spanish.

Continuous Self-Learning

Built-in capability to self-learn from your Knowledge Base (documents, websites,etc..), to avoid the complexity and cost of manual training.

AI Self-Service with a Human Touch

Empower your digital channels with AI customer service to handle conversations and easily escalate to human agents as needed.

AI set up in a click

Set up conversational digital flows and conversation logic using an intuitive visual flow editor—no coding experience required.

Built-in AI

No external Gen AI accounts required—our built-in solution features leading LLM for seamless performance.

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Our experts are ready to answer your questions and guide you through the best solution for your business.
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Details that make the difference.

Build your automation with zero coding skills.

Setting the chatbots up is super easy, thanks to Smartflows! This visual designer lets you create the conversation logic behind Imagicle Digital Virtual Agents by simply dragging and dropping items to craft your personalized experience. It features a flow editor with semantic analysis, integration with leading LLM models, and seamless syncing with CRM/ERP/HR systems and your knowledge base.

What about human agent escalations?

If a customer prefers to speak with a human agent for certain issues, is it still possible? Absolutely! Regardless of how a customer reaches out, the AI chat agent can smoothly escalate to a human agent who will take over and provide assistance through our dedicated agent workspaces.

Looking to automate conversation on your voice channel too?

With Imagicle Voice Virtual Agents you’ll be able to seamlessly manage voice interactions, providing instant, natural conversations and 24/7 support. Our AI-driven solution handles customer queries with ease, escalates complex issues to human agents when necessary, and integrates effortlessly with your existing systems to deliver an exceptional customer experience every time.
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Want to talk about it?
Book a meeting with our experts and discuss your use cases in depth.
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Resources.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Imagicle AI-powered Contact Center for MS Teams
    Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
  • Products Blog

    Transform your calling platform into an omnichannel contact center software with Imagicle

    Transform your calling platform into an omnichannel contact center software with Imagicle
    An omnichannel contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.
  • Products Blog

    AI Virtual Receptionist: the cost of not investing in it

    AI Virtual Receptionist: the cost of not investing in it
    Investing in an AI Virtual Receptionist shouldn't be so scary: let's debunk some myths.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    From the ImagicleBeat blog.

  • Products Blog

    Call Transfer Rate: how AI Virtual Agents can reduce it

    Call Transfer Rate: how AI Virtual Agents can reduce it
    Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.
  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • Products Blog

    Contact Center for Microsoft Teams: Do You Need to Build One? 

    Contact Center for Microsoft Teams: Do You Need to Build One? 
    Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      Imagicle AI-powered Contact Center for MS Teams
      Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      AI-powered interactions for seamless Customer Service. 
      Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
    • EN WatchWatch
      WEBINAR - Release
      45’
      Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)
      Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Imagicle AI-powered Contact Center for MS Teams
    Turn MS Teams into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    AI-powered interactions for seamless Customer Service. 
    Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)
    Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
    • See all webinars

    Let's find out more!

  • DownloadDownload
    Brochure Blog

    AI Customer Service done right: automation to empower humans

    AI Customer Service done right: automation to empower humans
    Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
  • DownloadDownload
    Brochure Blog

    Why you Need an AI Contact Center and How to Build it

    Why you Need an AI Contact Center and How to Build it
    Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
  • Security News

    Imagicle Achieves ISO 9001 Certification

    Imagicle Achieves ISO 9001 Certification
    At Imagicle, quality has always been at the core of how we design, build, and deliver our solutions. Today, we’re proud to announce an important milestone in that journey: Imagicle has achieved ISO 9001:2015 certification, the internationally recognized standard for Quality Management Systems (QMS). This certification is more than a formal recognition. It’s a confirmation […]

    • Let's recap!

    Imagicle Chat AI Agents are AI-powered digital agents that automate conversations across web, in-app, email, SMS, and social channels (WhatsApp, Messenger, Telegram, and more) 24/7, any day of the year. Built on Smartflows (no-/low-code) with LLM & Generative AI options, they handle FAQs and workflows and escalate to humans in the Omnichannel Agent Console when needed.

    Use Smartflows, a no-/low-code visual designer, to build chat journeys with branching logic, variables, and reusable blocks. It’s enterprise-ready: orchestrate conversations across web and messaging while connecting to back-end systems. Smartflows also plugs into automation platforms (e.g., Make) for CRM/ERP lookups and actions.

    Yes. Smartflows connects to CRM/ERP/DBs via integrations and HTTP/webhooks for full read/write. You can create/update tickets and orders, book appointments, pass context, trigger ticketing emails, and route to agents.

    Yes. Virtual Agents (voice and digital) support English, French, German, Italian, Spanish, and Gulf Arabic. Tone and style are guided by your prompts and reply templates in Smartflows. For best results, keep one language per exchange and test domain terms.

    Ground answers on your knowledge base; add decision blocks and failure paths to ask clarifying questions or escalate. Limit actions to an allowed set (only the integrations you add) and log them.

    Yes. Use the Agent handoff block to route to the right department/group in the Omnichannel Agent Console. Agents see the conversation history and continue on the same channel.

    Monitor & Analysis shows real-time load (bot vs agent), unassigned chats, and agent utilization. Analytics/Metrics provide conversation trends and channel breakdowns. History stores closed chats. Activities logs agent actions. Track containment/transfer rates and outcomes.

    Web widget, in-app, email, SMS, WhatsApp, Messenger, Telegram, and more. Use Smartflows to reuse logic across channels; escalate to the Omnichannel Agent Console when needed.

    Both run on Smartflows. Chat AI Agents focus on digital channels (text) and asynchronous handoffs; Voice Virtual Agents handle telephony with ASR/TTS. You can share intents, KBs, and some flow logic across both.

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote