Imagicle UCX Engage Essentials.

Enhance your CX adding digital, self-service, and compliance.

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COMPLETE YOUR CALL CENTER

Adding digital and social channels to, self-service automation, call recording compliance, alerts and insights.

HUMAN & VIRTUAL BETTER TOGETHER

Bridge human and virtual agents together to lighten the workload, provide instant self-service solutions, reduce waiting periods, and enhance customer satisfaction.

COMPLETE YOUR CALL CENTER

Adding digital and social channels to, self-service automation, call recording compliance, alerts and insights.

HUMAN & VIRTUAL BETTER TOGETHER

Bridge human and virtual agents together to lighten the workload, provide instant self-service solutions, reduce waiting periods, and enhance customer satisfaction.

The perfect fit for...

The perfect companion for Webex Calling MT with Customer Experience Essentials/Basic, or whenever you need to enhance your existing call centre, such as UCCX.
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ESSENTIALS 1

Digital

A dedicated chat gadget, embeddable in your app, to engage customers with human-to-human interactions via digital channels.
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  • Agent Chat Console
  • 800 Digital Conversations
  • Digital channels: Web, Email, SMS
  • Imagicle support

ESSENTIALS 2

Digital + Virtual + Rec

All you need to enhance your agent workspace for digital customer engagement, with virtual agents and compliance recording.
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  • Agent Chat Console
  • 800 Digital Conversations
  • Digital channels: Web, Email, SMS
  • Virtual Agents – Chat bots
  • Social channels: WhatsApp, Messenger, Telegram
  • Compliance Call Recording
  • Imagicle support

ESSENTIALS 3

Digital + Virtual + WOW

Unify workforce & customer journey and staying in the know of what customers are saying.
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  • Agent Chat Console
  • Digital channels: Web, Email, SMS
  • Virtual Agents – Chat bots
  • Social channels: WhatsApp, Messenger, Telegram
  • Compliance Call Recording
  • 1500 digital conversations
  • Screen Recording
  • Transcriptions, Insights, Alerts, Sentiment Analysis
  • Imagicle support

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