AI Contact Center

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Imagicle
AI Contact Center. Transforming your calling platform into a contact center software.

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AI-powered for agents, supervisors, and customers

Give your customers 24/7, no-code, multilingual welcoming services. Give agents a unified workspace for easy call and chat handling and queue management. Give supervisors full control over service quality with real-time, AI-powered insights.

contact center software personas
Welcome & AI Routing

24/7 AI Receptionists
ACD & IVR
No Code Flow Configuration
CRM Integrations

example of a contact center software customer
Smart workspace

Voice & Digital
Easy Call Handling
Queue Monitoring
Screen pop up

Insights & Analytics

Real time & historical 
Agent Scoring
Quality management
Compliance Call Recording

Photographical example of a supervisor in an AI-powered contact center

Imagicle AI Contact Center spans every customer touchpoint. AI voice agents handle routine requests automatically from FAQs to bookings, freeing human agents to focus on high-value interactions from a unified workspace, and supervisors to maintain service quality with real-time data.

Why Choose Imagicle AI Contact Center.

Ideal user
Features
Built-in AI
Onboarding
Scalability
Flexibility
ideal user
The perfect balance between basic and full.

Imagicle AI Contact Center bridges the gap between the basic capabilities offered by calling platform vendors and full-scale contact center software. A complete omnichannel solution, quick to deploy in both cloud and on-premises environments, that simplifies agents’ and receptionists’ jobs and enhances customer satisfaction.

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Imagicle's AI powered contact center positioning
Features
Empower agents with what truly matters.
Imagicle AI contact center prioritizes practical, high-impact features over bloated interfaces. Agents have a unified interface to handle calls, chats, and queues – helping them respond faster, optimize operations, and improve customer experience. Choose between an advanced dedicated client or a light web app into the Webex or Teams client depending on agents’ daily tasks.
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Built-in AI
AI Included by design. Never an afterthought.

Contact center automation is what you need to truly gain competitive advantage. Our contact center AI solutions are seamlessly built-in, not included after – from AI receptionists to AI contact center analytics software. You can automate services, boost agent performance, improve decision making, and optimize customer journeys without added complexity or third-party tools.

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AI-powered contact center agent aided by AI
Onboarding
Deploy in hours, not months.
Traditional contact center software solutions often require heavy integrations and complex configurations. Our omnichannel contact center software removes that friction: you can go live in just a few hours with a clean setup and intuitive configuration, natively intergrated with Microsoft Teams and Cisco platforms.
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Scalability
Start simple. Scale without limits.
Start with the essentials cloud based contact center software features and grow into a full omnichannel contact center employee experience – on one platform, at your own pace. Add contact center automation and new channels whenever you’re ready, without migrating systems or rebuilding infrastructure.
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AI-powered contact center scalability
Flexibility
A profile for every need.

Mix and match profiles to create a solution that fits your exact operational model. Activate only what you need, when you need it, from agent workspaces, to foundational automation, to contact center call recording software, to advanced AI customer service.

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contact center software agent graphic representation
WORKSPACES FOR AGENTS
Simplify work.
Amplify impact.
Calls and digital interactions in one place.

Choose either an advanced client with full omnichannel control, or a lightweight web app integrated into Webex or Teams that includes call controls – it all depends on which features your agents need.

Faster replies and higher focus.
Call and digital chat control always at agents’ fingertips. They can login, monitor queues in real-time, answer and transfer calls, manage missed calls, access customer information and history in clicks.
Consistent customer experience.
With queues, history, contacts, and more always available at a glance, agents never miss the context of their interactions – ensuring a smooth experience.
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CUSTOMERS
A cohesive and professional
welcome experience.
contact center software customer
More efficiency, without losing the human touch.

AI Receptionist automates routine requests, manages bookings, routes calls, and seamlessly escalates to a human agent when needed, delivering an experience that balances automation and human support.

Instant responses, no waiting.
Start with preconfigured setups, configure ai voice agent through a simple prompt, or build advanced customer journeys using an intuitive visual editor. Either way, you never have to write any code.
Simple and fast setup.

Whether you choose a traditional IVR or full AI automation, the setup is completely no-code and ready to integrate with your systems. You can create and manage call flows, both agentic and scripted, in just a few intuitive clicks through flow builders.

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SUPERVISOR WORKSPACE
Everything under control.
Real-time Call Monitoring.
Monitor queue and agent status in real time to quickly identify operational issues and opportunities. Step in when needed, support struggling agents, and replicate top performer behaviors with always up-to-date data.
Historical AI Call Reporting.
Turn historical data into actionable decisions. Leverage ready-to-use, customizable reports and dashboards to evaluate performance and trends over time, with AI insights that highlight the most relevant information and enable prompt-based edits for faster, more effective updates and optimizations.
Contact Center Speech Analytics.
Automatically analyze conversation content with AI to uncover trends, issues, and opportunities for improvement. With contact center sentiment analysis, transcription, scoring, and more, you can improve service quality, guide coaching, and make data-driven decisions effortlessly.
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Contact Center For
Microsoft Teams.

Transform Microsoft Teams into the heart of a seamless Contact Center. You get native integration, AI-powered features, and Teams-certified reliability all in one unified experience. 

IMAGICLE FOR MS TEAMS
Contact Center For
Cisco & Webex.

Natively integrated with Cisco UCM and Webex Calling Multi-Tenant and Dedicated Instance, providing a unified and elevated user experience.

IMAGICLE FOR CISCO
Certified, secure, and future-proof.
Imagicle's inbound contact center software is certified to work with leading calling platform and compliant with international compliance and privacy regulations.

Your AI Contact Center Experience starts here.

Discover what the Imagicle solution is made of.
Agent Workspace
A light web app with call controls inside Webex or Teams or an Advanced dedicated omnichannel client, depending on your needs.
AI Receptionist

Automate conversations in a human-like manner. The pinnacle of contact center AI solutions.

Advanced Queueing
Monitor agent performance and queue status live to identify issues and opportunities instantly.
AI Voice Analytics
Use sentiment analysis transcriptions, call summarization and more to uncover actionable insights from voice interactions.
Call Recording

100% call and screen recording to get the complete picture of every conversations and stay compliant.

AI Advanced Analytics - Coming Soon
Dozens of preset reports to measure performances of agents and queues, phone costs and traffic, and more. With unlimited dashboards per call types, export via email, alerts, and more.

Any question about Imagicle AI Contact Center?

What is inbound contact center software and how does it work?

Inbound contact center software is designed to manage incoming customer interactions across voice and digital channels. It intelligently routes calls, chats, emails, and messages to the right agents, reducing wait times and improving resolution rates. Modern inbound contact center software also includes automation and AI customer service, reporting, and AI-driven features and agents to streamline operations and enhance the overall customer journey.

Advanced contact center software improves the entire contact center customer experience by enabling faster response times, 24/7 service, smarter routing, personalized interactions, and consistent service across all touchpoints. With integrated analytics, AI customer service, and omnichannel capabilities, businesses can proactively identify customer needs and deliver more meaningful, efficient support.

Omnichannel contact center software allows businesses to manage voice, chat, email, SMS, social media, and other digital channels within a single unified platform. Some of them allow to turn your calling platform, like Microsoft Teams or Webex, into a contact center. Unlike multichannel systems, omnichannel contact center software ensures context is preserved across interactions, giving agents full visibility into customer history – even when AI customer service is the first point of contact – and enabling seamless conversations across channels.

Contact center AI solutions use technologies such as conversational AI, virtual agents, intelligent routing, and AI-assisted analytics to automate customer service processes. Businesses can implement AI customer service tasks like answering common inquiries, routing calls, analyzing performances, and even handling full interactions without agent intervention. This reduces operational costs while improving speed and availability.

When evaluating contact center software solutions, look for:

  • Omnichannel capabilities
  • Optimized agent workspace for call and chat handling
  • AI-powered automation – both in agents and analytics
  • Contact center call recording software
  • Advanced contact center analytics software
  • CRM integrations
  • Cloud and on-premises deployment options
  • Scalability, ease of use, multi-vendor compatibility

The right contact center software should grow with your business, include contact center automation, and adapt to evolving customer expectations.

ALL FREQUENTLY ASKED QUESTIONS

Contact center call recording software is essential for quality monitoring, contact center compliance, agent training, and dispute resolution. By recording and analyzing customer interactions through a compliance voice recording solution, businesses can improve service standards, ensure regulatory contact center compliance with GDPR, HIPAA, MIFID II, and others, and identify coaching opportunities to continuously enhance performance. A compliant call recording solution will also help make your Webex or Microsoft Teams call recording compliant.

In addition, modern solutions like Imagicle enhance call recording with contact center speech analytics. By automatically transcribing and analyzing conversations with contact center sentiment analysis, contact center speech analytics can detect sentiment, identify key topics, highlight compliance risks, and surface trends across thousands of interactions. When combined with call recording, AI voice analytics transforms conversations into actionable insights, helping organizations improve customer experience, optimize agent performance, and proactively address operational issues.

Contact center analytics software provides real-time and historical insights into agent performance, customer behavior, service levels, and operational efficiency. With detailed reporting and dashboards, businesses can make data-driven decisions, optimize staffing and contact center employee experience, identify trends, and continuously improve their contact center customer experience.

Cloud based contact center software offers flexibility, scalability, and faster deployment compared to traditional systems. It supports remote and hybrid teams, simplifies maintenance, and enables continuous innovation. For many organizations, cloud contact center software solutions provide the agility needed to remain competitive.

However, the cloud is not the only option for innovation and flexibility, nor is it the right choice for everyone. Solutions like Imagicle make it possible to modernize on-premises environments without having to migrate entirely to the cloud, introducing advanced AI-powered features that integrate with on-premises systems and enhance automation, insights, and the customer and employee experience, all while retaining the existing infrastructure.

LESS FREQUENTLY ASKED QUESTIONS
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