UCX Engage Advanced.

Empowering your Customer service teams, up to 100 agents ideally, with an easy-to-use, integrated solution, making your calling platform a better place, without being overwhelmed by the tons of features of a full CC.

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LITE & EASY

An integrated, easy-to-use solution to enhance customer service teams, up 100 agents ideally, without being overwhelmed by the features of full CC solutions. All in-one: from ACD and omnichannel agent console, to compliance recording, and automation.

VOICE & DIGITAL

Voice is core for customer communication, but digital channels are or will soon become a must-have for every company to make their customers' journey even better.

HUMAN & VIRTUAL

Better together! Boosting agent experience is vital for better CX. We team up human agents with virtual ones who light the load, offer self-service answers, cut down on wait times, and make customers happier.

LITE & EASY

An integrated, easy-to-use solution to enhance customer service teams, up 100 agents ideally, without being overwhelmed by the features of full CC solutions. All in-one: from ACD and omnichannel agent console, to compliance recording, and automation.

VOICE & DIGITAL

Voice is core for customer communication, but digital channels are or will soon become a must-have for every company to make their customers' journey even better.

HUMAN & VIRTUAL

Better together! Boosting agent experience is vital for better CX. We team up human agents with virtual ones who light the load, offer self-service answers, cut down on wait times, and make customers happier.

A perfect fit for...

Integrated with the things you use and love.
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Pick the perfect one for you.

ADVANCED 1

Voice + Rec

A dedicated omnichannel agent workspace making it easier to welcome customers through voice, with compliance call recording and supervisor features.
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  • Inbound Voice
  • Agent workspace
  • Supervisor workspace
  • Compliance Call Recording
  • Imagicle support

ADVANCED 2

Omni + Virtual + Rec

Blend human and virtual together with a dedicated, offer optimized for human-to-human omnichannel interactions and digital self-service automations.
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  • Inbound Voice
  • Agent workspace
  • Supervisor workspace
  • Compliance Call Recording
  • 800 digital conversations
  • Virtual Agents – Chat bots
  • Digital channels: Web, Email, SMS
  • Social channels: WhatsApp, Messenger, Telegram
  • Imagicle support

ADVANCED 3

Omni + Virtual + WOW

Omnichannel cc features, self-service automation, quality and compliance, and interaction analytics, to stay in the know of what your customers are saying.
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  • Inbound Voice
  • Agent workspace
  • Supervisor workspace
  • Compliance Call Recording
  • 1500 digital conversations
  • Virtual Agents – Chat bots
  • Digital channels: Web, Email, SMS
  • Social channels: WhatsApp, Messenger, Telegram
  • Screen Recording
  • Transcriptions, Insights, Alerts, Sentiment Analysis
  • Imagicle support

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