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Cisco HCS
| UCX Platform | Cloud | Hosted | On-Prem |
|---|---|---|---|
| Cisco HCS | 9.1 → 14.x | 9.1 → 14.x | - |
| Attendant Console Essentials/Professional/Enterprise | |
| Advanced Queueing and Auto Attendant | |
| UCX Engage | Dedicated agent workspace |
| AI Virtual Receptionist | |
| Digital Fax | |
| Contact Manager | |
| Call Analytics Enterprise | |
| Call Recording | |
| Screen Recording | |
| Voice Analytics | |
| Emergency Notifications | |
| Hotel Services |
Works with
Attendant
Console
Advanced
Queueing
Auto
Attendant
AI
Virtual
Receptionist
UCX
Engage
Call
Recording
Screen
Recording
Voice
Analytics
Contact
Manager
Digital
Fax
Call
Analytics
Emergency
Notifications
Hotel
Services
Works with
Attendant
Console
Advanced
Queueing
Auto
Attendant
AI
Virtual
Receptionist
UCX
Engage
Call
Recording
Screen
Recording
Voice
Analytics
Contact
Manager
Digital
Fax
Call
Analytics
Emergency
Notifications