Overview Live Tabs

The perfect solution for anyone
who spends lots of time on the phone

Complete CTI control

On incoming and outgoing calls: all telephone operations directly from your computer.
And much more: text messages, e-mail, etc.

Integrated pop-ups with CRM

View the caller's name and information, and open the contacts CRM or management system card.

Transferable profile

Once you've logged on, you can access your profile and log on from any device.

Hot keys for everything

Manage all main operations with simple hot keys on your computer. Totally customizable.

Presence monitoring

See whether your colleagues are present or on the phone, directly on your computer. Stay up to date, all the time.

Integrated directories

Search all personal and company directories at once. Integrated with Imagicle Speedy Enterprise.

Everything you need is already inside

MAIN FEATURES	IMAGICLE DESKTOP CTI – REL. WINTER 2021	SUITE
Deployment	Imagicle Desktop CTI is a client/server product. Client to be installed on the User Windows PC, Macintosh or thin client. Server is included in the Imagicle UC Suite or UC Cloud Suite.
Scalability	500 clients per instance (physical or virtual). Multiple instances supported.
Provisioning	Manual or automatic from CuCM via AXL or Microsoft AD or LDAP/OpenLDAP systems (including contact’s picture) and CSV files. Web API available to trigger users synch from 3rd party application.
High Availability	Active Hot Standby, either on same DC or different DC (Disaster Recovery) – redundancy license required. FQDN addressing supported
System alarms	Yes, via e-mail and SNMP
Directories	Max 200,000 contacts per directory and 2,000,000 global contacts. From CUCM, LDAP/AD and any other source with connectors included. Imagicle Directory – advanced server-side directory management with optional XML services

MAIN FEATURES	IMAGICLE DESKTOP CTI – REL. WINTER 2021	SUITE
Presence integration with Cisco Presence Server and Skype for Business	Yes
Presence integration with Skype for Business	Yes
Supports Jabber Softphone	Yes, both to monitor status and for telephone control
Call notes	Yes
Text messages	Yes
Calendar integration	Yes, coming from on-prem Microsoft Exchange server or cloud-based Microsoft Office365 service
Provisioning	Manual or automatic from CuCM via AXL or from Microsoft AD, LDAP/OpenLDAP systems and CSV files
High reliability	Yes

MAIN FEATURES	IMAGICLE DESKTOP CTI – REL. WINTER 2021	SUITE
System alarms via e-mail and SNMP	Yes
Automatic card opening and SDK for integration with customized apps	Yes
Client virtualization support	Yes, with Citrix XenApp/Desktop and Microsoft Terminal Services
Hybrid scenario support	Available on a project basis
Globalized Dialing Plan (E.164) support	Yes
Protocols and codecs	User phone control based on CTI/TAPI

MAIN FEATURES	IMAGICLE DESKTOP CTI – REL. WINTER 2021	SUITE
Custom Hotkeys	Several hotkeys are available to operators, to allow several console actions from workstation keyboard, including a new Fast Search hotkey to search for contacts across all directories and favorites.
Multi-tenant / shared instance support	Yes, by partitioning visibility internal and external directories
Multi cluster support	Yes, with non-overlapping dialing plan and same UC System version across the clusters

Best in class
worldwide certified

Available on the Marketplace

Cisco Marketplace

Imagicle CTI and other Imagicle apps are available directly
on Cisco Marketplace
.

Cisco Preferred Partner

Cisco Preferred

Imagicle is one of only a few dozen worldwide Cisco Preferred
Solution Partners.

Cisco Preferred Solution Developer

Gold Partner

Imagicle is also a
Microsoft GOLD Independent Software Vendor.

All the support you need.

Imagicle

Included in every product

When you purchase an Imagicle product an Imagicle Care Basic plan for 12 months is already included.
You just need to extend immediately or to renew later your service or upgrade to Imagicle Care Gold.

Choose the best service

You can subscribe to our Imagicle Care Gold and Platinum plan to have the best services for your company. Extended Support periods, predetermined response times, remote and proactive support, 24x7x365 support coverage and much more.

A dedicated team

A team of specialists are able to answer you in 7 languages: Italian, English, German, French, Spanish, Portuguese and Arabic. In critical cases also the R&D team is directly involved for you to have
"All Hands On".

Learn more

Winter Release 2021 is here.

Available now.

WHAT'S NEW | WHAT'S COMING

link 2 suite cisco/cross

available

CLOUD

HOSTED

ON-PREM

WHY YOU NEED ML

Can you be this fast on the phone?

It's easier than you think

For people who spend a lot of time on the phone, like sales or support teams, speeding up and improving the efficiency of every operation means saving time and money. Blue's One CTI Enterprise helps you find a contact with a single search in all directories, see your colleagues' status, receive notification pop-ups with caller info, open a CRM contact card, and be notified of all missed calls.
Once you try it, you won't be able to work without it.

Can you be this fast on the phone?

It's easier than you think

For people who spend a lot of time on the phone, like sales or support teams, speeding up and improving the efficiency of every operation means saving time and money. Blue's One CTI Enterprise helps you find a contact with a single search in all directories, see your colleagues' status, receive notification pop-ups with caller info, open a CRM contact card, and be notified of all missed calls.Once you try it, you won't be able to work without it.

WHY 1ML

Complete telephone
control from your PC

In a click you call, hang up and answer, put on hold, retrieve a call, transfer a call with or without consultation, and create a conference. Fast, easy and error free.

CTI

WHY 2 ML

Search all directories
at once

With a single search, you can find everything about a contact from all personal and company directories, including Imagicle Speedy Enterprise directories.

With a click, you automatically open the contact's complete card in the integrated CRM-ERP, thanks to the free SDK development kit (SalesForce already included).

Why 3 ML

Top speed with personalized hot keys

With Blue's One CTI Enterprise's Hot Key, answering a call, searching for a contact or sending a text message becomes even faster. Simple key combinations are available for all functions and can be customized anyway you like.

Call from any application
(CTRL+1)

Select and call any number displayed on the screen wherever it may appear (document, website, e-mail, etc.) without having to write down, copy or enter the number.

Quick search
(CTRL+2)

Quickly find a contact in all configured directories (personal, company or department, depending on your viewing rights) as well as extensions.

Send text
(CTRL+3)

Send a text message to a contact saved in a directory or any number able to receive one, through integration with Vola, TextMagic and Nexmo text message providers, or via the EasiSMS Enterprise Messaging Server.

WHY 4 ML

Always know who's calling and who has called

With real-time notification pop-up messages, you can display the name of the person calling you thanks to immediate pairing of the
calling number and the contact in the integrated directories.

If you miss a call, a handy alert provides the caller's information.

WHY ML 5

Check telephone status
and your colleagues' presence

Extension (Lamp Field - BLF) and presence status let you know immediately if a colleague is busy, to avoid wasting time calling and calling them.

Presence module available for: Cisco Unified Presence Server, Microsoft Lync Server 2010 and 2013, Avaya Presence Services and Asterisk.

Content App

Free trial Book a demo

Content App

Thousand of happy customers.

Polytechnic of Namibia

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

Imagicle

Polytechnic of Namibia

Education

www.polytechnic.edu.na

Imagicle ApplicationSuite
for Cisco UC

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server

Platform: Cisco UCM

Sibelco

With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.

Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian site have already implemented Imagicle solutions for telephone traffic control and centralized directory management, which has been personalized for speed dial numbers.
Thanks to the successful use of Imagicle apps, management has decided to extend the services to the other European sites in the near future.

Imagicle

Sibelco

Minerali industriali

www.sibelco.eu

Imagicle ApplicationSuite
for Cisco UC

Accounting & Billing
Advanced Directory
Speed dial

Platform: Cisco UCM

GlaxoSmithKline

Like many clients, GSK also needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department and site, profiling the directory per user-group and allowing access from IP telephones and from the web.

Using the Imagicle ApplicationSuite, GSK's European employees now have a centralized company directory that's complete and synchronized, perfectly compatible with the global numbering plan and able to generate speed dial numbers for any contact.

For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers and suppliers, and to provide access to them from fixed phones, mobile devices and Cisco Jabber, using Imagicle gadgets.

Imagicle

GlaxoSmithKline

Pharmaceuticals

www.gsk.com

Imagicle ApplicationSuite
for Cisco UC

Advanced directory
Speed dial

Platform: Cisco UCM

Cubiks

“One of the finest support services I've ever tried”

David Lawson - IT Analyst

Cubiks is an international consulting firm that designs and provides services for human resources assessment and development.
Over 1,000 clients in 50 countries use Cubiks solutions.

The company chose the Imagicle directory management solution for the guaranteed support service ready to answer any question in six different languages.

Imagicle

Cubicks

Human resources

www.cubiks.com

Imagicle ApplicationSuite
for Cisco UC

Advanced directory

Platform: Cisco UCM

find out more stories >>

TECH SPECS CTI

Suite
architecture
Requirements
Compatibility
Documents

Imagicle UC Suite is available

Architecture

Blue's CTI Server, part of the the Imagicle UC Suite, takes care of the CTI dialog with the PBX and with other components (Directories, Presences). The client dialogs only with the server, thereby guaranteeing simplicity and maximum scalability. The client/server architecture can support up to 500 clients per server. The shared centralized CTI module can monitor up to 10,000 phones.

Speedy Enterprise has to be installed on each computer and supports automatic provisioning of server configuration, user mobility through profile portability and automatic updates. The TAPI driver is installed on the server only.

High reliability

If the computer on which Speedy Enterprise is installed crashes for any reason, calls can be handled directly from the IP phone, without losing a single call, thereby guaranteeing a highly reliable architecture.

A second server can also be used to guarantee continuous Speedy Enterprise operation in the event the main server is unavailable; the client automatically connects to the secondary server, continuing to use Speedy Enterprise, and avoiding annoying loss of service for clients.

If you have selected applications from different groups (e.g. two Small and one Medium), you should consider all of them in the highest group of the server requirements with a weight of 0.5 per each Small App and of 0.75 per each Medium App (in the example you should consider them as 2 Medium apps).

1. CTI applications for Attendant Console and Desktop users should be considered as a single app for server requirements.

2. Imagicle Call Recording should be considered as 3 apps for server requirements.

3. Between 45-200 channels a BX Server is required, up to 300 channels a CX Server is required, up to 400 channels a DX server is required and up to 500 channels an EX Server is required. Over than 500 channels multiple servers are required in active-active mode.

4. Hotel Pack for Cisco UC should be considered as four apps for server requirements.

5. More than 50 channels, BX server is the minimum requirement

More%20button Server type or virtual machine

Server Class	CPU*	RAM	HD	Operating system
Class AX	Dual Core i3-2130 or higher / 2 dedicated vCPU (4 vCPU with Hyper-T) with 2.5Ghz reservation	6 GB	80 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class BX	Quad Core E3-1230 or higher / 4 dedicated vCPU (8 vCPU with Hyper-T) with 4.8Ghz reservation	8 GB	80 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class CX	Six Core E5-2620 or higher / 6 dedicated vCPU (12 vCPU with Hyper-T) with 6.9Ghz reservation	12 GB	120 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class DX	Dual Quad Core E5-2620 or higher / 8 dedicated vCPU (16 vCPU with Hyper-T) with 8.9Ghz reservation	16 GB	120 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class EX	10 core E5-4627V4 or higher / 10 dedicated vCPU (20 vCPU with Hyper-T) with 12 Ghz reservation	16 GB	200 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials

* Check if your CPU meets the minimum system requirements here: www.cpubenchmark.net
Host must Not have oversubscription of resources to grant the right performances to the Imagicle virtual machine.
If hyperthreading is enabled it is necessary to assign twice the above vCPU required.
On Windows 2016 OS, Cisco TSP client (TAPI) is supported only for CUCM version >= 11.5. If you are going to use earlier versions, Imagicle has a workaround for that.
Installation of Windows updates is highly suggested by Imagicle and could be requested by our support in case of issues attributable to a not updated Windows Server installation.
Imagicle is not responsible for OS updates, this means that you need to supervise the update procedure in order to avoid server reboots out of maintenance windows.
Spring 2019 release is the last compatible version for new installation on Windows Server 2008/2008 R2.

For more info regarding Windows OS for the Imagicle UC Suite please visit www.imagicle.com/go/OS

More%20button Virtualization requirements

Imagicle

Our applications are ready to run on any virtualization environment as VMware, Microsoft, etc.
If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines. No limit must be set for CPU utilization.

More%20button Data storage requirements

The suite installation includes Microsoft® SQL Server® 2017 Express Edition, offering top security, improved performance and 10 GB database. The update of existing installations, automatically upgrades to the latest version, in a transparent operation for the system administrator. The applications store configuration and data in the SQL 2017 Express Edition, with the following storage considerations:
	Call Analytics – requires 700 MB per million calls to keep online for reporting
	Digital Fax – requires 1 GB per million of faxes sent/received to keep online for retrieval. The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)
	Contact Manager – 3 KB per each contact in the directories (600 MB per 200,000 contacts)
	Advanced Queueing – requires 1.5 GB per million of calls treated and agent detail records
	CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.
	SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message
	Call recording requires 1.4 GB DB space per million calls for metadata. Recordings are saved on the server filesystem. About 300KB of disk space for each recording minute is required on the Imagicle server disk. Having 500GB hard disk, it is possible to store up to 300,000 call recordings, 5 minutes each, which corresponds to 1 year «always on» recordings for 20 agents. It is possible to export recording to external Network File System for longer retention.
	Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation. From Imagicle release 2019.Summer.1, we embed MS SQL Server 2017 Express Edition, which is not supported on Windows Server 2008 OS. If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license must be used (not included with the product). For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).

More%20button Client - hardware and software requirements

Desktops-Laptops

IP Phones

Mobile devices

Attendant Console, CTI

CPU dual-core or higher, 4GB RAM,
OS MS Windows 7/8/10 32-64 bit
macOS ver. 10.12 (Sierra) up to 10.15 (Catalina), Big Sur not supported. 32 or 64bit (valid only for Cisco UC and CrossPlatform Suites)
19” Monitor, 1280 x 1024 or above

Blue's Attendant is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.

Blue's Attendant is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.

Citrix XenApp/Desktop and Microsoft Terminal Services virtualization environments are supported.

Mail - Mail2Fax

any e-mail client

Web portal

Internet Explorer, Firefox, Safari, Chrome browser

Phone Lock

Cisco 6921 - 6941 - 6945 - 6961 - - 7800 series - 8941 (SCCP) - 8945 (SCCP) - 8961 - 9951 - 9971
no visual indication of phone status.
In this case, you may divert an outgoing call attempt to a number that will return an unauthorized call message, for instance through: Imagicle SSAM, Imagicle IVR Manager, Imagicle Queue Manager Enterprise, Third party voice mail systems

Cisco 7911 - 7912 (SCCP) - 7920 - 7922 - 7931 - 7940 - 7942 - 7945 - 7960 - 7962 - 7965 - 7970 - 7975 - 8800 series
models which support visual indication of phone locking status.

Phone locking is also available for all the other IP phones CTI managed.

Directory & Caller ID

Cisco 6921 - 6941 - 6945 - 6961
7800 series
7911 - 7912 - 7921 - 7922 - 7925g - 7931 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7975 (also old 7906, 7940, 7960)
8800 series

8941 - 8945 - 8961

9951 - 9971
DX650 - DX80 - DX70

Call Recording

conference call recording method: any phone

Built-in Bridge recording method: 7900, 8900, 9900, DX series
check details on Cisco Recording Supported Device Matrix here

Hotel Pack

from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.

Imagicle Supervisor

iPad

Imagicle Fax - Imagicle Contacts

iPhone/iPad and Android devices

Mail - Mail2Fax

any e-mail client

Web portal

browser Safari, Chrome

Extra savings with Imagicle Apps
on the same Cisco UCS server

Now you can run the Imagicle AppSuite on the same Cisco UC on UCS server! Your preferred Imagicle solutions, can now be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.

more details

PBX Compatibility

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

.

Corporation	System	Release	Certifications	Notes
Alcatel - Lucent	OmniPCX Enterprise	9.x,10.x		verified, contact Imagicle for details
Alcatel - Lucent	OmniPCX Office	9.x,10.x		verified, contact Imagicle for details
Avaya-Nortel	Communication Manager - Aura	6.x,7.x,8.x
Avaya-Nortel	IP Office	6.x,7.x,8.x,9.x,10.x,11.x		For blind and short-sighted operators, without Queue Manager support
CISCO	HCS	8.6, 9.x, 10.x, 11.x,12.x		check telephony compatibilities in the dedicated section.
CISCO	Unified Communications Manager	8.6, 9.x, 10.x, 11.x, 12.x	Cisco Compatible	check telephony compatibilities in the dedicated section.
CISCO	Unified Communications Manager Business Edition 6000	8.6, 9.x, 10.x, 11.x,12.x	Cisco Compatible	check telephony compatibilities in the dedicated section.
CISCO	Unified Communications Manager Business Edition 7000	8.6, 9.x, 10.x, 11.x,12.x	Cisco Compatible	check telephony compatibilities in the dedicated section.
Mitel-Aastra-Ericsson	MiVoice Business	8.0.1.25		Imagicle CTI licenses required.
MaticMind	MonkeyVoice	2.00