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CTI

Blues' One CTI Enterprise
Desktop CTI

Overview

Why You Need It

TECH SPECS

incluso in 2 suite - cisco/cross


INCLUDED IN THE IMAGICLE APPLICATION SUITE    
 
  FOR CISCO UC    
 
  CROSS PLATFORM    
CTI OVERVIEW ML

The most advanced, efficient
and integrated CTI

Blue's One CTI Enterprise is the client-server software by CTI (Computer Telephony Integration) that simplifies your work every day.

It gives you complete control over your phone for all outgoing and incoming calls with notification pop-up messages that can be integrated with your CRM, lets you make calls from any application with a click, search all company and personal directories at once, and much, much more. Once you try it, you won't be able to work without it.

 
Overview Live Tabs
link 2 suite cisco/cross
 

included in
Cisco UC
Suite for Cisco UC
Cisco UC
Suite Cross Platform
 
APP Cisco
Content App
WHY YOU NEED ML

Can you be this fast on the phone?

It's easier than you think

For people who spend a lot of time on the phone, like sales or support teams, speeding up and improving the efficiency of every operation means saving time and money. Blue's One CTI Enterprise helps you find a contact with a single search in all directories, see your colleagues' status, receive notification pop-ups with caller info, open a CRM contact card, and be notified of all missed calls.
Once you try it, you won't be able to work without it.

Can you be this fast on the phone?

It's easier than you think

For people who spend a lot of time on the phone, like sales or support teams, speeding up and improving the efficiency of every operation means saving time and money. Blue's One CTI Enterprise helps you find a contact with a single search in all directories, see your colleagues' status, receive notification pop-ups with caller info, open a CRM contact card, and be notified of all missed calls.Once you try it, you won't be able to work without it.

WHY 1ML

Complete telephone
control from your PC

CTI

In a click you call, hang up and answer, put on hold, retrieve a call, transfer a call with or without consultation, and create a conference. Fast, easy and error free.

CTI

WHY 2 ML
CTI

Search all directories
at once

With a single search, you can find everything about a contact from all personal and company directories, including Imagicle Speedy Enterprise directories.

With a click, you automatically open the contact's complete card in the integrated CRM-ERP, thanks to the free SDK development kit (SalesForce already included).

Why 3 ML

Top speed with personalized hot keys

With Blue's One CTI Enterprise's Hot Key, answering a call, searching for a contact or sending a text message becomes even faster. Simple key combinations are available for all functions and can be customized anyway you like.

 

CTI

Call from any application
(CTRL+1)

Select and call any number displayed on the screen wherever it may appear (document, website, e-mail, etc.) without having to write down, copy or enter the number.

CTI

Quick search
(CTRL+2)

Quickly find a contact in all configured directories (personal, company or department, depending on your viewing rights) as well as extensions.

CTI

Send text
(CTRL+3)

Send a text message to a contact saved in a directory or any number able to receive one, through integration with Vola, TextMagic and Nexmo text message providers, or via the EasiSMS Enterprise Messaging Server. 

WHY 4 ML

Always know who's calling and who has called

CTI

With real-time notification pop-up messages, you can display the name of the person calling you thanks to immediate pairing of the
calling number and the contact in the integrated directories.

If you miss a call, a handy alert provides the caller's information.

 

CTI

CTI

CTI

WHY ML 5
CTI

Check telephone status
and your colleagues' presence

CTI

Extension (Lamp Field - BLF) and presence status let you know immediately if a colleague is busy, to avoid wasting time calling and calling them.

Presence module available for: Cisco Unified Presence Server, Microsoft Lync Server 2010 and 2013, Avaya Presence Services and Asterisk.

Content App
Content App
Unified Communications

Thousand of happy customers.
Unified Communications

Polytechnic of Namibia

 

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

 

Imagicle


Polytechnic of Namibia

Education

www.polytechnic.edu.na


Imagicle ApplicationSuite
for Cisco UC 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server


Platform: Cisco UCM

Sibelco

 

With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.

Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian site have already implemented Imagicle solutions for telephone traffic control and centralized directory management, which has been personalized for speed dial numbers.
Thanks to the successful use of Imagicle apps, management has decided to extend the services to the other European sites in the near future.

 

Imagicle


Sibelco

Minerali industriali

www.sibelco.eu


Imagicle ApplicationSuite
for Cisco UC 

Accounting & Billing
Advanced Directory
Speed dial


Platform: Cisco UCM

GlaxoSmithKline

 

Like many clients, GSK also needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department and site, profiling the directory per user-group and allowing access from IP telephones and from the web.

Using the Imagicle ApplicationSuite, GSK's European employees now have a centralized company directory that's complete and synchronized, perfectly compatible with the global numbering plan and able to generate speed dial numbers for any contact.

For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers and suppliers, and to provide access to them from fixed phones, mobile devices and Cisco Jabber, using Imagicle gadgets.

 

Imagicle


GlaxoSmithKline

Pharmaceuticals

www.gsk.com


Imagicle ApplicationSuite
for Cisco UC 

Advanced directory
Speed dial


Platform: Cisco UCM

Cubiks

 

 “One of the finest support services I've ever tried” 

David Lawson - IT Analyst

Cubiks is an international consulting firm that designs and provides services for human resources assessment and development.
Over 1,000 clients in 50 countries use Cubiks solutions.

The company chose the Imagicle directory management solution for the guaranteed support service ready to answer any question in six different languages.

 

Imagicle


Cubicks

Human resources

www.cubiks.com


Imagicle ApplicationSuite
for Cisco UC 

Advanced directory


Platform: Cisco UCM

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TECH SPECS CTI
Content App
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