Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)

How to Lab

Communication and collaboration have drastically evolved in last few year. While Voice remains crucial, Digital channels (webchat, email, sms, whatsapp and social channels) are increasingly popular due to change of consumer and employee habits. This shift has led to a more complex communication landscape where AI is reshaping interaction rules and experiences.

Do you have the right tools to overcome this challenge?

Join this session to explore how to provide the right welcome with Imagicle Customer Service and one of our latest innovation: Imagicle Virtual Receptionist, the digital twin of your human receptionist that grants a natural voice conversation experience, transferring calls to the right contact.

But that’s not all. We’ll give you a sneak peak on tools for Agents, with dedicated workspaces that combines omnichannel with Virtual Agents to automate conversations effectively providing the perfect mix of Human&Virtual Better together.

Owen Rees
Channel Sales - UK&I